FTE World Airport Retailing Summit

Conference

The FTE World Airport Retailing Summit conference will deliver an unrivalled learning experience, and provide a platform for some of the most progressive new approaches around the world to help inspire radical new business models between stakeholders, and new ways of thinking.

FTE has done a lot in this space already from leading the BARTA initiative back in 2017, through to last year’s Business Model Transformation Think Tank, but optimising commercial performance has never been more important, and following the COVID-19 pandemic the time is right to bring the world’s airports, and their partners, together to share best practice, new ideas and knowledge on scaling disruptive new approaches that drive new levels of conversion with passengers through digital means.

The whole event will look at innovation holistically under the theme of “Scaling Innovation”. We believe the industry must now evolve beyond trialling an idea in a single location, to becoming a sector that can take a good idea and make it work across multiple touchpoints within an airport, an airline network, and even across the whole travel chain. We need to provide more choice to passengers at every step of the journey, which requires more joined-up thinking from all travel stakeholders, and this show will provide the perfect open platform for those discussions to take place under one roof between airports, airlines, operators, brands and business partners from retail, food & beverage, travel services, media and many more.

Carefully Curated Content & Unique Formats

FTE conferences deliver a memorable learning experience by providing insights from industry leaders, technology giants, disruptors, parallel industries, academia and startups. We run plenary sessions to provide outside-the-box thinking and inspiration on the future, and also focus in on dedicated topics for specific areas of interest. Our conference sessions utilise diverse formats, ranging from case studies and panel sessions to co-creation roundtables and elevator pitches. Most importantly the content is shaped carefully by the FTE World Airport Retailing advisory board who are perfectly placed to ensure the topics we cover are the most pertinent to the audience that represents their peers.

FTE World Airport Retailing Summit agenda 2022

Tuesday 7th June 2022 - Day 1

Tuesday 7th June 18:00 - 19:30

Welcome Drinks at BrewDog Outpost Dublin

After being kept apart for the last two years, we plan to take the renowned networking at FTE EMEA/Ancillary/World Airport Retailing Summit to the next level, which is why we are adding an additional social event to this year’s schedule at BrewDog – Dublin. Delivering a fresh take on the classic beer hall, with two bars hosting 32 taps of incredible craft beer and a mouth-watering menu, both beer enthusiasts and casual drinkers will find their favourites. We invite attendees to enjoy views of the River Liffey as well a roaring fire pit, shuffleboards, two outdoor areas, beer school area, and a microbrewery. Grab a cold drink, play some bar games, and connect with old and new friends indoors, or on the outdoor patio.

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Wednesday 8th June - Day 2

Wednesday 8th June 09:30 - 10:30

Official Exhibition Opening, Networking & Coffee

Start your day by visiting the FTE EMEA/Ancillary/World Airport Retailing exhibition floor and enjoying a morning coffee (or tea!). Take this opportunity to chat with our incredible selection of suppliers showcasing their solutions, products and services to help solve your industry challenges and inspire strategic business decisions. 

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Wednesday 8th June 10:30 - 11:00

Opening Keynote for all participants

Welcome Address
Daniel Coleman

Founder & CEO

Future Travel Experience

Opening Keynote:
How has startup airline Flyr future-proofed itself from the start, and how does its approach to technology, commercial, operations, employees and customer journeys make it different to other airlines?
Tonje Wikstrøm Frislid

CEO

Flyr

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Wednesday 8th June 11:00 - 12:00

Joint Opening Keynote Session for FTE Ancillary & World Airport Retailing conferences

Welcome Address:
Daniel Coleman

Founder & CEO

Future Travel Experience

Keynotes:
What does the future hold for Dublin Airport, and how will it evolve its approach towards commercial success in-house, and with its partners, going forward to maximise profits and enhance customer experiences?
Vincent Harrison

Managing Director

Dublin Airport

Outside of the Industry keynote
Outside of the Industry Keynote: How understanding demographics, data utilisation and new collaboration approaches will be key to transforming conversion and commercial success across travel.
Mark Pilkington

 

Global brand expert


Mark Pilkington is a global expert on consumer markets. He combines thought-leadership gained at Oxford University and INSEAD Business School with a track record of success across the branded, e-commerce and retail sectors.

He was one of the first thinkers to predict the global retail crisis in his book ‘Retail Therapy. Why the retail industry is broken – and what can be done to fix it’ (2019 – Bloomsbury).

He began his career in the 1990s, as Marketing Director of Wonderbra – a relatively unknown underwear brand – which he subsequently made famous all round the world. Then, in 2000, he founded Splendour.com – the world’s first vertically-integrated online brand – with the financial backing of Marks & Spencer Ventures. He successfully scaled Splendour, and it was acquired in 2006 by a public company.

From 2008 to 2017, he was Chief Executive of Kamal Osman Jamjoom Group, a leading Dubai-based retailer, with market-leading brands like The Body Shop, Early Learning Centre, Nayomi and Mikyajy, which he successfully expanded from 450 to 850 stores.

Mark Pilkington is currently Chief Executive Officer of Fire Brand Consulting, a consultancy which helps brands, retailers and retail property owners develop winning strategies for the future. As part of his consulting practice, he has worked with a major player in the travel industry on creating a vision for the future of travel retailing.

Bloomsbury published his second book ‘Retail Recovery. How creative retailers are winning in their post-apocalyptic world’ in 2021. The book includes in-depth case studies of how brands, retailers and retail property owners have succeeded in this new environment, and lays out a clear road map for the future.

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12:00 - 13:30

Lunch and networking in the exhibition hall

Wednesday 8th June 12:20 - 13:15

Startup Pitches & BIWG Inspiration Pitch Session schedule

Wednesday 8th June 13:30 - 15:00

Workshop: Airport Passenger Service Solutions

Alternative Session Choice

Led by
Chamil Liyanage

Managing Director, Airport Passenger & Hospitality Services

Plaza Premium Group

Saravana Selvam

Solutions Consultant, Airlines and Airports

Tata Consultancy Services

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Wednesday 8th June 13:30 - 14:30

What lessons have been learned from the pandemic, and what are the models, techniques and strategies that aviation stakeholders should be deploying now to ensure maximum revenues can be extracted at every point of the passenger journey and beyond?

Ancillary & World Airport Retailing Joint Session

MODERATOR’S SCENE-SETTING PRESENTATION:
This is a pivotal moment for the industry recovery and must be seized. So, how do we ensure industry focus, and discussions, around bold new commercial strategies can be scaled around the world for the greater good, versus focusing on individual efforts that get hamstrung by concerns over ROI?
Sinead Finn

Owner

Affinnity

PANELLISTS:
Mark Hinge

President EMEA / APAC

CAVU

Bob Cummings

EVP & President

Swoop

Annabelle Cordelli

Vice President Global Marketing

Virgin Atlantic Airways & Virgin Holidays

TOPICS TO BE DISCUSSED:
  • What are the big lessons learned on commercial partnerships from the pandemic and what do we see as the new opportunities?
  • How can we learn more and engage better with the future consumer and what are the services and products they will need going forward that we should be building retailing strategies around?
  • Airport retail and Onboard retail have always been in competition, but couldn’t it now be a collaboration, and how do we then create an integrated experience with the customer in mind and what role should each stakeholder play in it?
  • A significant number of brands are pulling out of travel retail as they find new ways to engage with the consumer directly. How do we remedy that, and fundamentally, what is the real USP of travel retail now to the consumer and how do we become great at it to ensure the business thrives?
  • Is travel retail a cheaper recruiting ground for brands that SEO and PPC on-line….and if so how do travel players promote and monetise that?
  • How can we address the big problems in travel retail around lack of staff, cash flow, disruption in supply chain, and rising costs?
  • We are now used to far more choice in our daily lives than ever before – how can the industry deliver more choice to passengers to enhance CX and revenues?
  • How will commercial partnership models evolve going forward now between airlines, airports, retailers and brands?
  • How will payment methods evolve for travel, and will cryptocurrencies become omnipresent for the sector sooner than we think?
  • How can stakeholders do a better job driving revenues across the whole journey, versus just those around day of travel?
  • How can we now advance essential data sharing efforts between stakeholders to create a bigger pie for all to share in?
  • How are airlines thinking of evolving their business models & practices and how will this impact other stakeholders? For example, will some airlines, as rumoured, remove hot food service on short haul routes to reduce complexity and weight, and could this open up more scope for collaboration with airports and F&B providers?
  • Airlines sell airport products like parking and lounges through APIs but getting beyond that has proved a step too far. How do we now find solutions to make the important breakthrough in this realm?
  • Looking ahead, what will be more important for the industry in terms of spend at the airport – digital or physical retailing?
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Wednesday 8th June 14:30 - 15:00

Special Interview

How are easyJet and CarTrawler evolving approaches and implementing intelligent use of data-driven insights and cutting-edge technology to transform the travel marketplace, build brand loyalty and give customers a seamless digital experience?
Sophie Dekkers

CCO

easyJet

Aileen McCormack

Chief Commercial Officer

CarTrawler

Interviewed by
Sinead Finn

Owner

Affinnity

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15:00 - 15:45

Coffee and networking in the exhibition hall 

Wednesday 8th June 15:45 - 17:00

Future Proofing Airport Retail – What are the commercial models, retail space mixes and digital, workforce, and sustainability approaches we should be targeting going forward to build back better and turn passive passengers into engaged consumers?

Format:

After a scene-setting presentation by the moderator the session will become a fast-moving panel discussion.

Moderator’s Scene Setting Presentation:
What will the airport space of 2030 look like? How much retail, F&B, services, experiential zones will there be and how will physical and digital intersect?
Susan Gray

Managing Partner

CPI

ADDITIONAL PANELLISTS:
Fraser Brown

Retail Director

Heathrow

Kim Gray

Senior Vice President Airports

Unibail‐Rodamco‐Westfield

Joachim Lupnaav Johnsen

Executive Vice President Commercial

Avinor

Mark Pilkington

 

Global brand expert

TOPICS TO BE DEBATED:
  • How to better connect the ecosystem and orientate more around consumer needs when the perception of value at the airport is waning and conversion levels are down?
  • How do we effectively engage all passengers instead of focusing predominantly on the loyalty members and app users, which is ultimately a small percentage of travellers – is Wi-Fi access an underutilised intersection point and how else could it be done?
  • What should the role of each stakeholder in the commercial airport ecosystem be now? What value does each offer and how to better share that value going forward?
  • Is digital retailing becoming more important for airports now, or is the sector still reliant on creating a physical sense of place, experiences and impulse buying to be commercially successful?
  • Should airports now be thinking of themselves as retailers or should they leave the retailing and the digital efforts to the B2C experts in those spaces?
  • Is the era of minimum annual guarantees now done between airports and concessionaires, and isn’t there the need for new approaches forged with more part fixed income and part shared risk?
  • Is the big opportunity for travel retail now brand experience partnerships, and what will they look like?
  • Are airports too focused on luxury retail, which is of far less interest to Gen Y, and can more mid-range retailers and brands be lured to the airport marketplace in physical or digital form?
  • How can airports reduce CapEx costs for concessionaires and what new business model opportunities might that create?
  • How should successful commercial strategies differ now between hub and regional airports?
  • How does the sector resolve recruitment and retention challenges and could the future workforce at an airport be far more flexible moving between, for example, security and service roles?
  • Airport departments have traditionally been too segregated – parking team, retail team, etc – shouldn’t they now become one team thinking about the entire customer journey holistically from a customer view, and offering opportunities at every point through one basket?
  • Airports’ commercial success is limited by the lack of information about the passengers, dwell time and limitation of physical space, so how can airports do a better job of getting to passengers in advance to deliver more personalised offers to support their day of travel and journey ambitions?
  • How can F&B be more connected to the retail experience, so that when passengers are dwelling in F&B spaces or lounges, we can service other consumer needs?
  • How should airports adapt and optimise their transportation strategies to account for car charging, autonomous vehicles and reduced demand for car parking and rental?
  • How much can technology really do to solve industry challenges – how important is the role of staff and service to unlock potential?
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Wednesday 8th June 17:00 - 17:30

Futurist Keynote

Rohit Talwar

CEO

Fast Future

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Wednesday 8th June 17:30 - 19:00

Networking Reception & FTE/APEX Awards Ceremony

Make the most of the vital networking opportunities provided at the FTE Dublin Networking Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over drinks before our Awards ceremony.

It has been a time of real transformation across the sector and we want to honour and recognise those efforts in Dublin. On the FTE side we are delighted to have revealed the FTE Airline & Airport Transformation Power Lists EMEA 2022 to shine a light on those who are pioneering new approaches that have the potential to improve travel for passengers and make the industry safer, more efficient and commercially successful. Six of the 20 nominees will be awarded with an “Outstanding Achievement” trophy during an official awards ceremony which will provide the perfect opportunity for us to announce and honour our nominees and winners, amongst industry friends and colleagues. In addition 15 airlines and 15 airports have also been shortlisted for FTE World Ancillary & FTE World Airport Retailing Awards 2022, with one in each category being honoured as the best of 2022 at the ceremony also. Following voting by attendees we will also announce the winner of the FTE Startup Innovation Award.

Following that the APEX Passenger Choice Award Winners ceremony will take place recognising airlines from every corner of the world for their outstanding CX efforts as voted for across 1.2 million flights through TripIt.

Sponsored by:

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Thursday 9th June - Day 3

Thursday 9th June 09:00 - 09:30

Opening Keynote – Option 1

Urban Air Port develops vertiports for future air mobility and recently outlined a commercial model with a dedicated e-commerce platform for its passengers in partnerships with six major retail & F&B brands to diversify income streams and unlock the market for more sites worldwide. How paramount will commercial endeavours be to the viability of eVTOL operators in the future, and what can air transport stakeholders learn from these approaches being fostered by the next generation of mobility providers?
Keith Hunter

Chief Retail Officer

Urban-Air Port & Former SVP of Qatar Duty Free

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Thursday 9th June 09:30 - 10:30

Successfully establishing and developing digital marketplaces

Ancillary & World Airport Retailing Joint Session

Format: After a series of scene-setting presentations, the session will become a fast-moving panel discussion.

MODERATOR:
Daniel Coleman

Founder & CEO

Future Travel Experience

AirAsia is transitioning into a digital travel and lifestyle company and revolutionising its commercial activities along the way. So, what has it learned so far, and what recommendations does it have for others looking to hugely scale up their e-commerce efforts?
Ben-Jie Lim

Head of e-Commerce

AirAsia

It has long been believed that a more collaborative approach between airlines, airports, retailers, brands and technology providers could create more revenues for all and now Fraport, Lufthansa and Miles & More are formally collaborating to create differentiation and deliver promising retail potential. How will this effort work in practice, and what are the expected outcomes?
Benjamin Ritschel

Vice President Digital Strategy & Core Services

Fraport

ADDITIONAL PANELLISTS:
Richard Hill

VP Growth, EMEA / APAC

CAVU

Wassim Saadé

Founder & CEO

Inflyter

Jeff Livney

Chief Experience Officer

Servy

Keith Hunter

Chief Retail Officer

Urban-Air Port & Former SVP of Qatar Duty Free

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Thursday 9th June 09:30 - 10:30

The FTE Lounge Innovation Summit – Leaders Panel

Alternative Session Choice

MODERATOR:
Dr. Joe Leader

CEO

APEX/IFSA

The role of airport lounges in dialing up passenger safety in the future
Grainne Morrison

SVP North America

daa International

PANELLISTS:
Tom Mano

Vice President, Products & Services Planning

All Nippon Airways

Errol McGlothan

Managing Director EMEA & APAC

Airport Dimensions 

TOPICS TO BE DISCUSSED:
  • As passenger demographics evolve and more travel is focused around leisure, how should lounge propositions evolve?
  • Are pod style or new lounge propositions likely to prove far more appealing to the growth areas of leisure, cost conscious or generation Y travellers?
  • With all airlines and airports carefully considering costs, is there a big opportunity for airlines to pool lounges or outsource operations to third party providers?
  • By utilising innovative new approaches, can lounges move from being cost centres to profit centres?
  • Can lounges become more multi-purpose with new technologies, for instance transitioning from dedicated airline lounge in the morning to an invite-only sponsored showroom space in the afternoon, before turning back into a shared lounge in the evening?
  • Credit card companies are setting up more and more lounge operations at the airport – what opportunities could this create for the industry?
  • What more could be done to effectively sell additional services and products to passengers in lounges?
  • How could new approaches to advertising, and product placement, within lounges be leveraged to drive better margins for lounge operators?
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Thursday 9th June 09:31 - 10:30

CARMAGEDDON Workshop - Finding profitable business models to counter new mobility trends like the use of electric cars and TNCs

Alternative Session Choice

The ‘car space’, a dominant source of airport “retail” (non-aeronautical) revenue, will be severely disrupted by reduced car usage, and the phenomenal investment required by airports in EV parking infrastructure. Behind these effects lie multiple, dynamic new revenue stream shifts but also opportunities totally unique to airports.

This highly interactive, and collaborative, workshop will pool insights from our audience on the following two topics which are major challenges for the airport sector right now:

  • EV-Vehicles and development of EV-Charging infrastructure
  • Car Sharing, Ride Sharing, Rent-a-Wreck and TNCs like UBER & BOLT
  •  

     

    Led by:
    Peter Bayer

    Head of Services and Parking

    Munich Airport

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    10:30 - 11:30

    Coffee and networking in the exhibition hall

    Thursday 9th June 11:30 - 13:00

    How much can new technologies help drive spend and efficiencies at the airport to create better margins? 

    Moderator
    Ryan Ghee

    Head of Strategy & Development

    Future Travel Experience

    Format:

    Following scene-setting presentations, our industry experts will discuss a range of new technologies and report on the viability of what each can do to help drive new spend and efficiencies at the airport to drive up margins. Where possible, the speakers will provide real feedback and lessons learned from early-stage projects involving each of the technologies.

    Scene-Setting Presentations:
    Learn how Istanbul Airport will use the metaverse, VR, AR, biometrics, robotics, contactless, mobile and a major e-commerce drive to create a world leading airport commercial proposition that will achieve personalised engagement with the seven key passenger segments that they see representing the future of travel
    Ersin Inankul

    Chief Digital and Commercial Officer

    İGA İstanbul Airport

    Learn how Gatwick Airport is leveraging emerging technologies, including IoT, Big Data, Analytics and AI to improve the passenger experience and drive higher revenue in Retail and Food & Beverage.
    James Loughran

    Innovation Lead

    Gatwick Airport

    Providing 360º Airport Hospitality Through Technology and Creating Commercial Opportunities
    Chamil Liyanage

    Managing Director, Airport Passenger & Hospitality Services

    Plaza Premium Group

    Balaji Bashyam

    Industry Advisor and Practice Head, Travel Transportation and Hospitality

    TCS Europe

    Additional Panellists:
    Karin Gylin

    Head of Strategic Development and Innovation

    Swedavia

    Rohit Talwar

    CEO

    Fast Future

    Topics to be discussed include:

    Robotic service & delivery; Biometrics for identity & payment ; Digital twins ; Cryptocurrency & new payment applications; Holograms & experiential experiences; Virtual queuing; Machine learning & AI; Wearables, VR & AR; Big data & analytics; Internet of Things; Blockchain; Tech-enhanced equipment (trolleys, vending machines); and 5G.

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    13:00 - 14:15

    Lunch and networking in the exhibition hall

    Thursday 9th June 13:15 - 13:45

    Innovation Pitch Sessions

    Thursday 9th June 14:15 - 14:30

    Special Presentation:

    FTE Training presentation – Strategies to solve the new workforce challenge, and to keeping existing staff onboard and motivated to better serve customers, and the business.
    Steven-Dickson
    Steven Dickson

    Managing Partner

    Skylight Aviation

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    Thursday 9th June 14:30 - 15:45

    Seizing the opportunity for revolution in the food & beverage space

    Ancillary & World Airport Retailing Joint Session

    Format:

    After a scene-setting presentation the session will become a fast-moving panel discussion.

    MODERATOR:
    Marta Dimitrova

    Editor & FTE Hub Community Manager

    Future Travel Experience

    Collaborative new approaches that can take F&B offerings to greater heights
    Aileen Dowd

    Business Development Manager for Food & Beverage

    Dublin Airport

    ADDITIONAL PANELLISTS:
    Erwin Hoogzaad

    Marketing Operations Lead

    Transavia

    Rob Hogema

    Manager Global Sales Projects - Travel & Catering

    Just Eat Takeaway

    Jeff Livney

    Chief Experience Officer

    Servy

    TOPICS TO BE DISCUSSED:
    • Is the time now right to stop serving hot food on short-haul flights to reduce costs and complexity, and instead have airlines, airports, concessionaires and caterers provide more choice of food at the gate and upon arrival, and share the new profits created?
    • Could dark kitchens be the future of F&B at airports?
    • Many network carriers need to now deliver 5* catering at the front of the plane at a far lower cost. What new challenges and opportunities do new passenger expectations create for the sector?
    • What opportunities does food pre-ordering create?
    • Many airlines and airports have been teaming up with B2C food delivery disruptors and working with airport concessionaires and handlers to facilitate more pre-order options to passengers – what are the key lessons learned on getting this right?
    • Is delivery of catering to the gate viable even if delivery robots are used, or is a central pick-up point in the terminal the most successful strategy?
    • Will economy passengers pay for the products that might be offered at the front of the plane, and if so what are the most appealing products to market to them?
    • How can technology like machine learning and AI help airlines plan far more effectively how they stock their aircraft with food and drinks?
    • Is more F&B choice onboard a winning formula to drive spend and margins?
    • Grab & Go food at the airport is a big opportunity for growth, but the quality of offering needs to improve and still be at a fair price, but how do we achieve that balance?
    • How can F&B be more connected to the retail experience so that when passengers are dwelling in F&B spaces or lounges, we can service other consumer needs?
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    15:45 - 16:15

    Coffee and networking in the exhibition hall 

    Thursday 9th June 16:15 - 17:15

    Closing Keynote Session – Leaders Panel (Open to all participants)

    Dina Ben Tal Ganancia

    CEO

    EL AL Israel Airlines

    Robert Carey

    President

    Wizz Air

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    Thursday 9th June 20:00 - 23:00

    FTE EMEA/Ancillary/World Airport Retail Closing Party at the Guinness Storehouse Gravity Bar

    Following an incredible two days of learning, networking and inspiration, FTE EMEA/Ancillary/World Airport Retailing builds towards an exciting, fun-filled crescendo through our unique closing social event. The night will showcase world-famous Irish hospitality, music, drink and craic, and will undoubtedly live long in the memory, and help forge new relationships and business prospects, for all. Taking place at the new Gravity Bar at the Guinness Storehouse, firstly you will explore the story of Guinness across the seven floors of this iconic building, before taking in the 360-degree views of Dublin city from Gravity Bar – the best rooftop bar in Ireland.

    Sponsored by:

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    Register for FTE World Airport Retailing Conference now!

    Potential key topics, trends and themes:


    Until all the industry stakeholders – airport landlords, airlines, retailers, technology companies, service providers, and brands – truly cooperate and jointly connect in a united way with the spending passenger, they will all remain hostages to great fortune. In special joint sessions, the FTE Airline Ancillary Conference and FTE World Airport Retailing Conference will provide unique platforms to discuss new all-stakeholder partnerships, a theme tackled head-on in an Opening Keynote address by Robert Carey, President, Wizz Air, who was also central to the FTE Business Model Transformation Think Tank last year, which came up with some key recommendations on how F&B and baggage could play important new roles in generating revenues for the industry going forward.

    Global retail industry expert Mark Pilkington will deliver an inspirational ‘Outside of the Industry’ keynote address on ‘How understanding demographics, data utilisation and new collaboration approaches will be key to transforming conversion and commercial success across travel’. Mark combines thought-leadership with a track record of success across the branded, e-commerce and retail sectors. Mark began his career as Marketing Director of Wonderbra, a relatively unknown underwear brand, which he subsequently made famous all round the world. Then, in 2000, he founded Splendour.com – the world’s first vertically-integrated online brand – which after successfully scaling was acquired in 2006 by a public company. From 2008 to 2017, he was Chief Executive of Kamal Osman Jamjoom Group, a leading Dubai-based retailer, with market-leading brands like The Body Shop, Early Learning Centre, Nayomi and Mikyajy, which he successfully expanded from 450 to 850 stores. He is currently Chief Executive Officer of Fire Brand Consulting, a consultancy which helps brands, retailers and retail property owners develop winning strategies for the future. As part of his consulting practice, he has worked with a major player in the travel industry on creating a vision for the future of travel retailing. 

    Ersin Inankul, Chief Digital & Commercial Officer, İGA İstanbul Airport, will deliver a Special Presentation on how Istanbul Airport will use the metaverse, VR, AR, biometrics, robotics, contactless and mobile technology as part of its major e-commerce drive to create a world leading airport commercial proposition.

    Conversion is the key

    Conversion is the key

    Airport shops have traditionally struggled to increase conversion/penetration and have instead relied heavily on overall passenger growth to deliver retail sales growth. Now, more than ever, in an age when climate concerns could deliver less passengers, retail yields and conversion must both rise.

    Digitalising the airport shopper

    Digitalising the airport shopper

    Old-fashioned ‘bricks and mortar’ shopping is in decline – over 25% of US shopping malls will close within five years. But there doesn’t have to be an (Airport) Retail Apocalypse, travellers will always have a high propensity to spend. Digital connectivity with the airport shopper is THE ANSWER to increasing conversion and yield.

    The top brands’ love affair with airport retail

    The top brands’ love affair with airport retail

    The global brands love using airport shops to showcase products – but many airports are worried by the growing numbers of consumers who see the things they want to buy at the airport, but then use comparison apps to buy them later online. How can this effect be turned to the airports’ advantage – and airport retail revenues boosted by ‘comparison shopping’?

    “Carmageddon?”

    “Carmageddon?”

    The ‘car space’, a dominant source of airport retail revenue, will be severely disrupted by reduced car usage, and the phenomenal investment required by airports in EV parking infrastructure. But behind these effects lie multiple, dynamic new revenue stream opportunities totally unique to airports. Is this the dawn of a new airport love affair with the car?

    Sustainability and ethical-sourcing

    Sustainability and ethical-sourcing

    Any visitor to TFWA World Exhibition in Cannes 2021 could not fail to see that sustainability and ethical-sourcing have moved to the heart of consumer consciousness, and therefore these choices must be central to all airport retail propositions.

    More information coming very soon

    Co-located with FTE Ancillary & FTE EMEA

    FTE emea logo

    This show is where the world’s of digital, commercial & CX collide and when you join us in Dublin you will also get access to these other co-located events taking place simultaneously at the RDS:

    Visit FTE Ancillary website >> Visit FTE EMEA website >>

    Register for FTE World Airport Retailing Conference now!