FREQUENTLY ASKED QUESTIONS
Please see below some of our most frequently asked questions, and some easily accessible answers.
The event will run from Tuesday 23 May through to Thursday 25 May.
Tuesday 23rd May
Exhibition: None
Conference: None
Socials & Members’ Meetings:
09:30-12:30 - FTE Baggage Innovation Working Group Meeting (members only)
13:00-17:00 - FTE Digital, Innovation & Startup Hub Live (members only)
15:00-17:00 - Tours & Briefings at Dublin Airport (subject to approval)
18:00-20:00 - The FTE Dublin Opening Pub Crawl
Wednesday 24th May
Exhibition: 08:30-18:45
Conference: 09:00-17:30
Socials:
17:30-18:45 - Networking Reception & FTE/APEX Awards Ceremonies
Thursday 25th May
Exhibition: 08:30-17:15
Conference: 09:00-17:15
Socials:
20:00-23:00 - Closing Party & FTE Innovate Awards Ceremony
Venue address:
RDS (The Royal Dublin Society),
Merrion Road,
Ballsbridge, Dublin 4.
D04 AK83 (eircode)
Loc8 Code is NN5-95-LB7
Speaker recruitment is well underway, with participants added to our incredible agenda right up to the show dates.
Everyone who takes to our stage will have something genuinely new and inspirational to share, with critical insights and learnings on future trends and successful transformation strategies to help you be ready for tomorrow's world.
To view the latest information on our conference agenda, click on the below links:
https://www.futuretravelexperience.com/fte-emea/conferences/
https://www.futuretravelexperience.com/fte-ancillary/conference/
To browse the list of companies and startups whose solutions, products and services will be on display at FTE EMEA and FTE Ancillary & Retailing, please click here: https://www.futuretravelexperience.com/fte-emea/exhibitor-list/
We offer a variety of registration packages, depending on what organisation you represent, and when you complete your booking.
To view our registration rates, please click here: https://www.futuretravelexperience.com/fte-emea/register/
All registrations include ‘access all areas’ – conference, exhibition, etc.. *
The Airline / Rail / Bus / Cruise and Airport / Gov / Association rates are available to direct employees only. These rates are not available to those offering products / systems / services to, working on behalf of, or within an airport, airline, cruise line, etc.
Any parties to whom the above does not apply, fall within the registration type - Vendor / Consultancy / Supplier / Architect.
If you are a member of the press, please submit supporting documentation to ali.loving@futuretravelexperience.com to receive approval for a media pass.
*We do not offer Expo only or day passes.
To encourage all our attendees to make the very most of their time at FTE EMEA and FTE Ancillary & Retailing, we are offering complimentary premium attendance to direct employees of airlines, cruise lines or bus/coach/rail networks* when committing to arrange 3 meetings using our event app/attendee engagement platform.
After the event we will analyse the networking engagement for individuals registered on this rate to ensure that they met the commitment. Those who were unable to fulfil this criteria may affect their organisation’s access to this complimentary rate at future events.
You are of course welcome to opt-out of this commitment, where a small registration fee will apply.
All registration rates include access all areas, including:
- All conference tracks and sessions.
- Our full exhibition floor.
- Networking social functions.
- Coffee/ refreshments breaks and lunches.
- Opportunity to join airport tours and industry briefings. *
- Access to our Attendee Engagement Platform
- Post-event access to presentations
If you have purchased our Vendor / Consultancy / Supplier / Architect pass, you will receive a voucher for complimentary lunch at one of our catering kiosks/restaurants.
Hotel accommodation and flights are not included in our registration fees.
*Further information will need to be submitted, and your place is subject to approval.
For a full outline of what your registration includes, please view our registration page: https://www.futuretravelexperience.com/fte-emea/register/
If you are a member of the press, please submit supporting documentation* to ali.loving@futuretravelexperience.com to receive approval for a media pass.
*I.e. Links to articles/further information on your role.
Please allow us to direct you to our ‘WHY VISIT?’ page for reasons on why we feel FTE EMEA and FTE Ancillary & Retailing is THE unmissable industry event of 2023:
Why visit FTE Ancillary & Retailing? Why visit FTE EMEA?FTE events uniquely attract all stakeholders who enable and facilitate the end-to-end customer journey, so you can expect to meet airlines, airports, vendors, startups, OEMs, government agencies, destination partners and various other travel industry players.
To view organisations that have joined us in the past, and those confirmed to attend in 2023, click here: https://www.futuretravelexperience.com/fte-emea/who-attends/
Yes! This event represents the perfect opportunity for the industry to reconnect en-masse to drive the recovery forward. A key ambition for the live show days is to facilitate real engagement at every opportunity between each of our attendees. To support this goal, we are thrilled to offer our valued delegates access to our event app and integrated AI-powered networking platform (powered by Swapcard), enabling visitors to meet and build partnerships with the most relevant and valuable contacts in the weeks ahead of the show.
For further information on the incredible functionality of our Attendee Engagement Platform, please click here: https://www.futuretravelexperience.com/fte-emea/networking/
In addition to the event app and Attendee Engagement Platform (see above), we have an exciting programme of networking social events taking place at FTE EMEA and FTE Ancillary & Retailing.
For further information, please click here: https://www.futuretravelexperience.com/fte-emea/social-events/
Please refer to our cancellation policy/dates, outlined below.
- Prior to 7 April 2023 – full refund/no payment due
- Post 7 April 2023 – no refund/full payment due (substitutions can be made in writing up to seven days prior to the event).
To discuss cancelling/postponing your registration, please contact: ali.loving@futuretravelexperience.com
Headline Partners
Dublin Airport - Headline Partner
Dublin Airport opened in January 1940 when an Aer Lingus Lockheed 14 departed for Liverpool. Over 80 years on, our mission is to continue the legacy of anticipating the future and create the vision for how Dublin Airport will serve Ireland over the coming decade. Dublin Airport’s national strategic role is to deliver high quality international connectivity for Ireland and become a leading European secondary hub.
Enterprise Ireland - Headline Partner
Enterprise Ireland is a Government agency responsible for the development of Irish enterprises in world markets. As part of the Department of Enterprise, Trade and Employment, EI has a large and varied portfolio of companies in the travel sector. These range from early stage ‘High Potential Start Up’s’ to global brand names that are ubiquitous in our industry. The agency offers a wide range of services to their clients in both funding and scaling operations. These include seed investment, grants, research and development funding and a variety of in-market supports from their 40+ offices globally. This year many EI client companies are exhibiting and the agency has a stand at C10 where they will be hosting a number of companies from within the travel portfolio. Come visit the team to learn more.
APEX - Headline Partner
As a global non-profit and one of the world’s largest international airline associations, APEX accelerates our industry with the backing of nearly every major airline and valued supplier. In conjunction with both the International Flight Services Association (IFSA) and Future Travel Experience (FTE), APEX serves the full spectrum of the end-to-end travel experience. APEX reinvests all of its resources to serving its members, strengthening the worldwide airline industry, advancing thought-leadership, fostering business opportunities via events, developing global initiatives, setting key airline standards, and highlighting well-deserved recognition across our industry.
APEX serves as a resource to the businesses and professionals that create, deliver, and manage the airline passenger experience, and the association provides the industry with a forum for knowledge sharing, collaboration and networking.
Diggintravel - Strategic Partner
Diggintravel is a content platform for airline digital and e-commerce professionals. We provides niche airline ecommerce expertise (digital marketing, conversion optimization, ancillary revenue, digital retailing) for more than 5.000 airline subscribers in form of research, benchmarks, articles and podcast interviews with our industry leaders. Our Airline Digital Optimization Yearbook is the most comprehensive airline digital research published every year.
Gala Party Sponsor
CarTrawler - Gala Party Sponsor
CarTrawler is the leading B2B technology provider of car rental and mobility solutions to the global travel industry. Our purpose is to drive successful partnerships. CarTrawler’s end-to-end technology platform expands our airline and travel partners’ offering to their customers, creating substantial ancillary revenue opportunities. We provide unrivalled breadth and depth of content worldwide, including car rental, private airport transfer and ride-hailing services.
CarTrawler creates innovative, data-led solutions for some of the largest travel brands in the world, including United Airlines, American Express, easyJet, Alaska Airlines, SWISS, Hotels.com and Emirates. As a B2B company we focus solely on helping our airline and travel partners build their brands, not our own.
Platinum Sponsors
Airport Dimensions - Platinum Sponsor
Airport Dimensions are the global leaders in airport lounges and traveller experiences. Our global network is expanding rapidly. Our locations are at the world’s leading airports across the United States, South America, Middle East, and the United Kingdom, where our Club Aspire lounges at Heathrow were most recently recognized in the World Travel Awards as Europe’s Leading Airport Lounge and the FAB Superstars Awards for Innovation.
We continuously seek ways to open new dimensions in customer engagement - using a mix of enriching physical experiences and innovative digital services. From comfortable lounges to restful sleep pods, and convenient food ordering to contactless collection of duty free, we help improve the traveler experience while critically helping airports maximize non-aeronautical revenue opportunities, retain airlines, and become more competitive.
Under our brands, No1 Lounges, The Club, sleep ’n fly, Club Aspire and Ambaar Club we provide award-winning hospitality services tailored to the specific needs of passengers and provide value-added experiences for over 50 airport and airline partners.
Using the latest technologies, we have invested in driving revenue growth for airports and increasing traveller satisfaction with the launch of our first digital service Connecta – a one-stop e-commerce and passenger loyalty platform.
FLYR Labs - Platinum Sponsor
FLYR Labs, the pioneer of The Revenue Operating System® on the Cirrus platform, is focused on the relentless application of advanced and intuitive technologies that help transportation leaders unlock their ultimate potential. FLYR’s cloud-based Software as a Service (SaaS) solution leverages deep learning technology, a cutting-edge form of artificial intelligence, to unify travel and transportation data, providing airlines with ultra-accurate forecasting and actionable insights within a comprehensive user interface. With FLYR, travel and transportation companies receive end-to-end reporting, analysis, and controls, allowing decision makers to plan better and automate pricing in real time to exponentially improve revenue performance, unify decisions across commercial teams, and build a more efficient experience for their customers.
FLYR’s data infrastructure and implementation tools were built with a best-in-class team of engineers, data scientists, and domain experts to create a process with speed and efficiency in mind. This no-cost, no-risk implementation, completed within 12 weeks, includes additional project staff to successfully assist commercial partners with uplift. Pricing is based on results achieved through a performance-based commercial model, with the right to terminate at no cost if incremental economic benefits have not been proven.
FLYR Labs is headquartered in California, with offices in Los Angeles, San Francisco, Dallas, Krakow, and Amsterdam.
Inflyter - Platinum Sponsor
Inflyter is the leading travel retail technology company, focused on redefining the digital duty free shopping experiences for global travellers.
Inflyter’s multi-concession eCommerce platform offers travellers the ability to shop duty free online at any time from the time of flight booking to arrival at exclusive prices with fast, convenient and contactless airport delivery options.
The platform includes apps, digital marketplaces, automated retail vending machines and smart lockers, enabling travel retailers and brands to deliver more innovative and integrated online and offline retail shopping experiences that drive engagement, increased spend and incremental sales.
- Travel Retailers: we multiply revenue opportunities using our mobile and ecommerce platforms to enable travellers to browse and buy from the moment they have a flight booked. We also have SmartLockers and Automated Retail solutions to enable self-service duty free sales and order collection.
- Brands: as a prestige online distribution channel, we elevate the standards of showcasing your products with digital brand boutiques to provide you with advance and direct access to qualified audience of duty free shoppers.
- Airports: our SaaS retail engine and fully integrated e-commerce platform provides passengers with an online marketplace offering access to all airport and retail related services such as luxury brand shopping boutiques, food and beverage, lounges, security passes and other added value services
Inflyter operates across 3 continents and its client list includes world-leading travel retailers and airports such as DFS Group, Lagardère Travel Retail and JFK International Air Terminal. Founded in 2015 in Paris, Inflyter was awarded placements on prestigious French accelerator and incubator programmes at École Polytechnique and Agoranov, and is backed by Collinson, the £1bn global travel experiences and loyalty business.
Plaza Premium Group - Platinum Sponsor
Plaza Premium Group is the pioneer and industry leader in innovating global airport hospitality services and facilities in over 250 locations of more than 70 international airports across the world. Established in 1998 and headquartered in Hong Kong, the group comprises four core business segments – airport lounges Plaza Premium First and Plaza Premium Lounge; airport terminal hotels Aerotel; Airport meet & greet services ALLWAYS and a range of Airport Dining concepts. The Group has also developed Smart Traveller, a mobile-app based global airport membership programme that is designed for air travellers, offering uniquely-curated perks, benefits and rewards experience through points earning and redemption. In addition to its own brands, Plaza Premium Group provides airport hospitality solutions to leading airlines, alliances and corporates around the world, including but not limited to Cathay Pacific Airways, Singapore Airlines, China Southern Airlines, Virgin Atlantic, Air France, Star Alliance, SkyTeam, American Express, Capital One and many more.
The Group has won more than 60 accolades in the last five years, including “World’s Best Independent Airport Lounge” for four consecutive years from 2016 to 2021 at the Skytrax World Airline Awards and “Best Airport Lounge Operator” for 2018 & 2019 by TTG Asia magazine.
Servy - Platinum Sponsor
Servy is the enterprise self-service platform for hospitality. Founded in 2014 and Launched in 2015 as an airport digital commerce app called Grab, Servy has since expanded the platform and grown outside of airports to provide self-service solutions to hospitality companies of all sizes and venues including airports, rail stations and sports arenas.
Servy provides technology which aims to enhance the hospitality experience, not replace it. The solutions it offers include Order@, which allows traditional dining service to be seamlessly integrated with contactless ordering and payment through guests’ own devices and without the need for an app. Servy Marketplace provides venues with the option to create their own marketplace, including our Grab Airport Marketplace, with ordering from multiple outlets available within one simple interface. Self-service kiosks give partners the ability to create self-order and self-checkout guest experiences that suit their specific needs.
With a presence in more than 80 airports across the U.S., Europe, the Middle East and Asia Pacific, the Grab Airport Marketplace by Servy is now the largest omnichannel airport e-commerce platform. Learn more about Servy and our suite of enterprise self-service solutions at www.servy.us.
Gold Sponsors
AWS - Gold Sponsor
AWS Travel and Hospitality is the global industry practice for Amazon Web Services (AWS), with a charter to support customers as they accelerate cloud adoption. Companies around the world, across every segment of the travel and hospitality industry - and of every size - run on AWS. This includes industry leaders like Airbnb, Avis Budget Group, Best Western, Booking.com, Choice Hotels, DoorDash, Dunkin’ Brands, Expedia Group, Korean Air, McDonald’s, Ryanair, SiteMinder, Sysco, Toast, United Airlines and Wyndham Hotels. These companies and many others are transforming their business by leveraging technology to enhance customer experiences and increase operational efficiency. For more information about AWS Travel and Hospitality, please visit aws.amazon.com/travel-and-hospitality
iProov - Gold Sponsor
iProov creates digital trust by securely authenticating remote users with face biometric verification using Genuine Presence Assurance (GPA).
iProov delivers its world leading anti-spoofing technology, which is supported by 21 granted patents, as a cloud-based service. Customers include the US Department of Homeland Security, Australian Tax Office, the UK Home Office, GovTech Singapore, ING and Rabobank. Our customer centric technology verifies that an online user is the right person, a real person, and critically, that they are authenticating right now – not an imposter or a machine-driven cyber-attack.
This passive, effortless, face biometric verification technology is used for customer onboarding; KYC, identity recovery and returning authentication; step-up and multi-factor authentication. GPA is critical in protecting against identity fraud, account takeover and other financial fraud attacks.
This inclusive face biometric verification technology can be accessed from any personal device with a front facing camera and does not intrude on the user's handset.
Datalex - Gold Sponsor
Datalex is a market leader in digital commerce for travel retail. Datalex provides airlines with unique products to drive revenue and profit as digital retailers. Our deep technical expertise and our products help set our airline customers apart, with the ability to deliver a market leading digital retail experience on every device, across every sales channel and at every touchpoint in the customer journey.
Datalex SaaS native, omni-channel products - Datalex Direct, Datalex NDC, Datalex Merchandiser and Datalex Dynamic - allow airlines to increase the range and scale of revenue-generating products and services they can offer to passengers throughout the end-to-end travel lifecycle.
Datalex has a deep heritage in the airline industry and works with some of the world’s most progressive airline retail brands. Datalex’s customers include Aer Lingus, Air Changan, Air China, Air Transat, Copa Airlines, Edelweiss, Emerald Airlines, Guangxi Beibu, JetBlue Airways, SAS, Trailfinders, Turkish Airlines, Urumqi Air and Virgin Australia.
Deutsche Telekom – More than just Wi-Fi - Gold Sponsor
With hundreds of millions of customers and presence in more than 50 countries, we connect people everywhere. As your experienced internet provider on the ground, we also enable superior Wi-Fi service for travelers along their entire journey. Our Internet Service Provider (ISP) in-flight solution is compatible with all satellite-based broadband internet services on the market, including our unique, integrated satellite and LTE-based European Aviation Network.
This ISP platform provides outstanding opportunities for advanced airline connectivity and collaborations: a harmonized customer experience across different connectivity providers, easy log-on via multiple access channels, multilingual customer service, and a high number of Wi-Fi roaming agreements around the globe. It also includes an outstanding feature set to create bonus and loyalty programs or marketing campaigns.
