FREQUENTLY ASKED QUESTIONS
We very much hope that our website has been interesting and informative, but there are always those simple questions you just need a simple answer to. See below, some of our most frequently asked questions, and some easily accessible answers.
The event will run from Tuesday 11 June 2024 to Thursday 13 June 2024.
*Our programme is still under development and therefore the below timings are subject to slight alteration. Final event timings will be shared as part of pre-event communications.
Tuesday 11 June 2024
Exhibition: None
Conference: None
Member Only Events:
- 13:00 – 17:00 - FTE Innovation & Startup Hub Day (Open to Corporate Partners only)
- 14:00 – 16:00 – FTE Baggage Innovation Working Group meeting (Members only)
Socials:
- 18:00 – 20:30 – The FTE Dublin Ice Breaker
Wednesday 12 June 2024
Exhibition: 08:30 - 18:45
Conference: 09:00 - 17:30
Socials:
- 17:30 - 18:45 - Networking Reception & FTE/APEX Awards Ceremony
Thursday 13 June 2024
Exhibition: 08:30 - 17:15
Conference: 09:00 - 17:15
Socials:
-
16:45 – 17:15 – Closing Keynote, FTE Innovate Awards Ceremony & Farewell Drink
Venue address:
RDS (The Royal Dublin Society),
Merrion Road,
Ballsbridge, Dublin 4.
D04 AK83 (eircode)
Loc8 Code is NN5-95-LB7
Speaker recruitment is well underway, with participants added to our incredible agenda right up to the show dates.
Everyone who takes to our stage will have something genuinely new and inspirational to share, with critical insights and learnings on future trends and successful transformation strategies to help you be ready for tomorrow's world.
To view the latest information on our conference agenda, click on the below links:
To browse the list of companies and startups whose solutions, products and services will be on display at FTE EMEA and FTE Ancillary & Retailing, please click here: FTE EMEA exhibitor list
We offer a variety of registration packages, depending on what organisation you represent, and when you complete your booking.
To view our registration rates, please click here: FTE EMEA Registration
See ‘How do I know what registration type is right for me?’ for more information.
All registrations include ‘access all areas’ – conference, exhibition, etc.. *
The Airline / Rail / Bus / Cruise and Airport / Gov / Association rates are available to direct employees only. These rates are not available to those offering products/systems/services to or working on behalf of, or within an airport, airline, cruise line etc.
We are delighted to extend reduced registration rates to Airport / Airport Operator / Airline / Rail / Bus / Cruise / Gov / Association representatives.
*See ‘What does Opt-in to 3 meetings mean’ section for further information.
Any parties to whom the above does not apply, fall within the registration type - Vendor / Consultancy / Supplier / Architect.
Vendors can benefit from our new super early bird rate by booking before Wednesday 14 February (€995) – after which it increases to €1,295 and then €1,495. The earlier you confirm your place, the bigger the discount!
We reduce pricing for students (those in current aviation-related education) and early-stage startups. Early-stage registrants will need to meet certain criteria based on valuation and founding date. A promotional code is required to ‘unlock’ this rate in our registration site – please contact ryan@futuretravelexperience.com for information and approval.
If you are a member of the press, please submit supporting documentation to ali.loving@futuretravelexperience.com to receive approval for a media pass.
*We do not offer Expo only or day passes.
o encourage all our attendees to make the very most of their time at FTE EMEA and FTE Ancillary & Retailing, we are offering complimentary premium attendance to direct employees of an airline, airport, cruise line or bus/coach/rail network* when committing to arrange 3 meetings on our event app/attendee engagement platform.
After the event we will analyse the networking engagement for individuals registered on this rate to ensure that they met the commitment. Those who were unable to fulfil this criteria may affect their organisations access to this complimentary rate at future events.
You are of course welcome to opt-out of this commitment, where a small registration fee will apply.
All registration rates include access all areas, including:
- All conference tracks and sessions.
- Our full exhibition floor.
- Networking social functions.
- Refreshment breaks and lunch(es)
- Access to our Attendee Engagement Platform
- Post-event access to presentations
Hotel accommodation and flights are not included in our registration fees.
*Further information will need to be submitted, and your place is subject to approval.
For a full outline of what your registration includes, please view our registration page: FTE EMEA Registration
If you are a member of the press, please submit supporting documentation* to ali.loving@futuretravelexperience.com to receive approval for a media pass.
*I.e. Links to articles/further information on your role.
We are delighted to have you involved in the event. How you go about registering will differ depending on how you are involved:
Speakers – You will receive an email from us outlining the details of your session and sharing useful information to prepare for your participation. As part of this email, there will be a personalised registration link. Please enter the requested details using this link.
Exhibitors – Your appointed logistics contact will have received an information pack from a member of our team. Here you will find an outline of our contracted inclusions, useful information about the event, and handy order forms to ensure you secure all you need for your booth. You will also receive access to your exhibitor portal where you can allocate registrations to team members that will be representing you at the event.
Sponsors - Your appointed logistics contact will have received an information pack from a member of our team. As part of this, you will have received a personalised promotional code to utilise in our registration system.
A gathering of air transport’s digital and innovation leaders, creative designers, and progressive minds, all with the keen ambition to network, learn, forge new partnerships, and be inspired to reimagine travel together.
Through our large-scale end-to-end exhibition, multi-track conference, memorable networking events, intimate workshops, and pioneering Think Tank unveilings, attendees will look at innovation holistically and explore the most exciting ways in which the industry can break new ground in the areas of operations, customer experience, commercial, product, service, safety, and sustainability.
All partnered with our powerful event app and attendee engagement platform, providing you with the networking tools to ensure you connect with partners matching your unique set of interest areas.
Attending FTE EMEA and FTE Ancillary & Retailing will be an investment well worth your time out of the office.
FTE events uniquely attract all stakeholders who enable and facilitate the end-to-end customer journey, so you can expect to meet airlines, airports, vendors, startups, OEMs, government agencies, destination partners and various other travel industry players.
To view organisations that have joined us in the past, and those confirmed to attend in 2024, click here: FTE EMEA who attends
Yes! - This event represents the perfect opportunity for the industry to reconnect en-masse to drive the recovery forward. A key ambition for the live show days is to drive real engagement at every opportunity between each of our attendees. To support this goal, we are thrilled to offer our valued delegates access to our event app and integrated AI Powered networking platform (Powered by Swapcard), enabling visitors to meet and build partnerships with the most relevant and valuable contacts in the weeks ahead of the show.
For further information on the incredible functionality of our Attendee Engagement Platform, please click here: FTE EMEA networking
In addition to the event app and Attendee Engagement Platform (see above), we have an exciting programme of networking social events taking place at FTE EMEA and FTE Ancillary & Retailing.
For further information, please click here: FTE EMEA social events
Hotel accommodation and flights are not included in our registration fees.
We always look to secure discounted accommodation with hotel partners located within convenient distance from the event venue. If and when these are available, we will share details here: FTE EMEA Plan you vist
Please refer to our cancellation policy/dates, outlined below.
- Prior Friday 3 May 2024 – full refund/no payment due
- Post Friday 3 May 202 – no refund/full payment due (Substitutions can be made in writing up to seven days prior to the event.)
To discuss cancelling/postponing your registration, please contact: kerry@futuretravelexperience.com
That’s no problem at all – changes to your name, job title, contact information can be made by using the ‘edit’ link in your registration confirmation email.
Likewise, should you wish to change a registration into another person’s name, please do so using the edit link in your confirmation email.
Headline Partners
International Airlines Group (IAG) - Headline Partner
International Airlines Group (IAG) is one of the world's largest airline groups with 558 aircraft flying to over 250 destinations and carrying around 94 million passengers each year. Formed in January 2011, IAG is the parent company of Aer Lingus, British Airways, Iberia, Vueling and LEVEL. It is a Spanish registered company with shares traded on the London Stock Exchange and Spanish Stock Exchanges. The corporate head office for IAG is in London, UK. IAG combines leading airlines in the UK, Ireland and Spain, enabling them to enhance their presence in the aviation market while retaining their individual brands and current operations. The airlines' customers benefit from a larger combined network for both passengers and cargo, and a greater ability to invest in new products and services through improved financial robustness.
APEX - Headline Partner
As a global non-profit and one of the world’s largest international airline associations, APEX accelerates our industry with the backing of nearly every major airline and valued supplier. In conjunction with both the International Flight Services Association (IFSA) and Future Travel Experience (FTE), APEX serves the full spectrum of the end-to-end travel experience. APEX reinvests all of its resources to serving its members, strengthening the worldwide airline industry, advancing thought-leadership, fostering business opportunities via events, developing global initiatives, setting key airline standards, and highlighting well-deserved recognition across our industry.
APEX serves as a resource to the businesses and professionals that create, deliver, and manage the airline passenger experience, and the association provides the industry with a forum for knowledge sharing, collaboration and networking.
Dublin Airport - Headline Partner
Dublin Airport is the principal international gateway to the island of Ireland handling nearly 32 million passengers in 2023. Part of daa Group, the airport’s mission is to continue the legacy of anticipating the future and create the vision for how Dublin Airport will serve Ireland over the coming decade. Dublin Airport’s national strategic role is to deliver high quality international connectivity for Ireland and become a leading European secondary hub. Dublin Airport’s Vision seeks to demonstrate a holistic approach to the development of Dublin Airport in the near, medium and longer term. Three principles underpin this Vision, which are to: meet the needs of today, deliver infrastructure for tomorrow, and safeguard for future development.
Ryanair - Headline Partner
Ryanair Holdings plc is Europe’s largest airline group and parent company of Ryanair, Ryanair UK, Buzz, Lauda and Malta Air. They have ambitious sustainability goals for 2030 and connect over 240 destinations in over 40 countries and offer the lowest fares in Europe.
Fáilte Ireland - Supported by
As the National Tourism Development Authority, Fáilte Ireland’s role is to support the long-term sustainable growth in the economic, social, cultural and environmental contribution of tourism to Ireland.
Working in partnership with Government, State agencies, Local Authorities, representative groups and industry, to develop tourism across Ireland by creating destination development plans and networks, investing in infrastructure, activities, visitor attractions and festivals. Fáilte Ireland also provides consumer and buyer insights, mentoring, business supports and training programmes and buyer platforms to help tourism businesses innovate and grow.
In addition, Fáilte Ireland supports Business Tourism, managing the bidding for and securing of larger conferences, meetings and events to be hosted in Ireland.
Platinum Sponsors
CAVU - Platinum Sponsor
For airports, for partners, for people. We are CAVU. Founded by MAG (Manchester Airports Group) and backed by over 80 years of aviation expertise, we’re striving to revolutionise airport travel, creating value for passengers, and importantly, the businesses that serve them. Pre-book, online or in the airport, our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners. More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.
TravelX - Platinum Sponsor
Through Blockchain technology and a simple technical integration, TravelX helps airlines distribute Tickets as NFTickets, which strongly increases ownership to customers at the same time that improves Revenue and Operation automation for airlines.
Gold Sponsors
Datalex - Gold Sponsor
Datalex’s purpose is to transform airline retail. We empower airlines to be great retailers by digitising the end-to-end travel retail experience on every device, across every distribution channel and at every touchpoint in the customer journey.
Datalex provides airlines with unique products to drive revenues and profit as digital retailers. Our products enable airlines to cut through legacy complexity and better connect with their customers while also offering airlines the ability to deliver a competitive and differentiated airline retail experience. In addition to that, our products are architected deliberately for an Offers & Orders compliant future – enabling our airline customers to better meet the needs of its travellers with a single source of truth for the order.
Datalex has a strong track record of delivering digital retail transformation for airline brands worldwide including Aer Lingus, easyJet, JetBlue, LATAM Airlines, Edelweiss, Air China, Air Transat and Air Macau. In addition, Datalex is an IATA Strategic and ARMi partner. The Group is headquartered in Dublin, Ireland, and maintains offices across Europe, UK, USA and China. In 2024, Datalex was awarded as a ‘Great Place to Work’ in Ireland. Datalex plc is a publicly listed company on Euronext Growth, Dublin.
eSIM Go - Gold Sponsor
eSIM Go empowers businesses of any size to offer their own digital connectivity solutions to customers, providing everything needed to scale their global opportunity and go to market fast.
Any commercial model can be aligned with eSIM Go's complete eSIM product ecosystem, enabling business partners to embed our capabilities into their product via API, co-brand a fully managed eSIM service or pursue an affiliate route.
Global brands in travel, MNO/MVNO, fintech and more trust eSIM Go to generate revenue and increase customer loyalty. Our relentless commitment to quality and choice equips them with eSIM data bundles based on over 1,000 tier-1 operator networks in 180+ countries.
Quality is paramount at eSIM Go and we pride ourselves on the performance and reliability of network services, offering 5G and multi-net eSIM options in major destinations. We also champion fairness, innovation and inclusivity, believing strongly that everyone should be able to enjoy the transformative power of eSIM with a fantastic experience.
We understand that the way to be successful is to build long-standing partnerships with our customers. We listen. We share their ambition. We’re invested in their success and collaborate to achieve it.
HTS (Hopper Technology Solutions) - Gold Sponsor
HTS (Hopper Technology Solutions) is the B2B division of the global travel platform, Hopper, that uses data to bring transparency, flexibility, and savings to travelers globally. The company has developed several unique fintech ancillaries that address everything from pricing volatility to trip disruptions. Working with the world's leading banks, airlines and travel providers, HTS supercharges its partners’ direct channels with its travel agency and travel fintech products. To find out more about HTS, visit hts.hopper.com.
NEC - Gold Sponsor
NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.
Protect Group - Gold Sponsor
Protect Group is a global provider of technology-powered protection services.
Our multi-product Dynamic Widget offers relevant and tailored services to online customers of airlines, rail companies, ferry operators and car rental businesses amongst others.
Our industry-leading Refund Protect service has been delivering significant ancillary revenue and enhancing customer experience for some of the world biggest names in travel, tourism and events for almost a decade.
Development of our dynamic capability has already enabled AI pricing that maximises revenue and delivers tailored positioning for each consumer. We have further developed our Dynamic Platform to facilitate the delivery of multi-product curated ancillary services. Hosting both our own protection services as well as best in class ancillary staples like lounge access and carbon offset.
Our combination of a global team of experts with AI-driven dynamic content and pricing provides optimised services for retailers. We currently work with over 400 member organisations globally, supporting millions of their customers across 75 countries worldwide.
Stripe - Gold Sponsor
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.
TWAI - Gold Sponsor
TWAI is a leading travel technology provider offering innovative solutions tailored for airlines and travel agencies, offering a holistic approach to streamline operations and enhance customer experience. TWAI's modern omnichannel retailing platform is designed to seamlessly integrate with major Global Distribution Systems (GDS) and Passenger Service Systems (PSS). This platform not only facilitates flight bookings but also extends support for ancillaries, hotel reservations, ground transportation, insurance, and other travel-related services. The platform can be further extended to offer a complete Dynamic Packaging Platform for airline holidays website.
Complementing their retailing platform is TWAI's robust payment orchestration solution, which consolidates multiple payment options across various currencies and languages into a unified checkout experience. By simplifying the payment process, TWAI helps to minimize friction and increase conversion rates for its clients.
Moreover, TWAI extends its offerings beyond transactional capabilities by providing CMS-based websites specifically tailored for airlines and agencies. These websites serve as powerful tools for enhancing brand visibility, engaging with customers, and driving business growth in the digital landscape.
TWAI also offers NDC solutions offering Offer and Order Management for airlines to distribute and manage their API connections. This can be further extended to the retailing platform to offer a B2C and B2B platform based on NDC.
