A streamlined automated vouchering system from iCoupon is being implemented into the existing operations of Icelandair and airBaltic, providing passengers with a simple, seamless solution in the case of flight delays.
The voucher disruption processes of both airlines are being streamlined from beginning to end, from voucher activation to invoicing and accounting. The solution eliminates the need for physical vouchering in airports, with vouchers of any value issued directly to mobile or printed boarding passes for compensation.
“The world has moved on from paper vouchering systems and our platform not only makes the disruption scenario simpler for passengers but also provides an environmentally friendly solution, preventing the printing of millions of paper vouchers,” said Richard Bye, CEO, iCoupon. “The needs and expectations of passengers have changed drastically in recent years, people now expect and demand instant solutions. Providing immediate compensation in a simple and efficient way results in higher levels of customer satisfaction and gives passengers more time to cash in their vouchers at airport retailers. Everybody wins.”