Aeroporti di Roma inaugurates enhanced Terminal 3 at Fiumicino Airport for an enhanced CX


Aeroporti di Roma has inaugurated the enhanced Terminal 3 at Fiumicino Airport, following a €250 million investment. The project is designed to improve operational efficiency and travel experience.

Aeroporti di Roma (ADR) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has inaugurated the enhanced Terminal 3 at Fiumicino Airport. The works started in 2021, with an investment of more than €250 million.

The renovation project, designed and completed by ADR Infrastrutture and ADR Ingegneria, subsidiaries of ADR, is designed to improve both operational efficiency and travel experience for the millions of extra-Schengen flights’ passengers who transit through the airport, in compliance with the highest standards of safety and technological innovation.

The regeneration of Terminal 3 – preceded by the complete restyling of the façade to restore its original architectural strengths, such as visual permeability and natural light – was undertaken without interrupting the operational continuity of the airport through the four years of the works. It involved a total area of 41,000sqm on three levels.

Numerous strategic areas have been enhanced: five check-in islands with 150 new counters have been added, bringing the infrastructure to a total of 248 counters – 60 of which are self-service; the number of baggage belts has increased (from nine to 14), doubling of the overall length from about 400m to 800m to guarantee greater baggage handling capacity and flexibility; the security control area for high-risk flights has been equipped with 11 RX machines, and the border areas for transit flights have been upgraded.

“The regeneration works at Terminal 3 are part of a medium-to-long-term infrastructure enhancement strategy which, over the last ten years, has led us to invest approximately €3 billion in Fiumicino and Ciampino airports – equal to half of all the funds invested by the whole Italian airport sector in the same period,” said Marco Troncone, CEO, Aeroporti di Roma. “This is a milestone in our journey to position the capital’s airport among the global elite in terms of service quality, while also generating significant economic and employment benefits. Looking ahead, with the goal of continuing this path and helping to elevate the international competitiveness of Italian air transport to the level it deserves, the next step will be the launch of the new Fiumicino Airport long-term development plan which envisages overall investments of a further €9 billion. This plan will allow us to fully and swiftly seize the major opportunities for growth in air connectivity that the country stands to benefit from.”

Hear more from Aeroporti di Roma at the co-located APEX FTE EMEA and Ancillary & Retailing events, taking place in Dublin – the “Silicon Valley of Europe” – on 10-12 June 2025. Giovanni Gennaro, Head of Open Innovation, Aeroporti di Roma, will deliver a special presentation titled ‘The ‘Airports for Innovation’ network launched by Aeroporti di Roma (ADR) now includes 10 leading airports worldwide, who test and implement a variety of cutting-edge solutions simultaneously. What are the key results to date, and what are the main takeaways from the first joint ‘Call for Startups’?’ Meanwhile, Emanuele Cala, SVP Transformation & Technology, Aeroporti di Roma, is participating in a session focused on ‘Creating truly unique and memorable customer experiences – inspiration from across the globe’.

Register for APEX FTE EMEA and Ancillary & Retailing – one registration provides access to both events >>

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