REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Bristol Airport is the first affiliate partner of eSIM Go’s Breeze branded global eSIM store. The partnership allows passengers to purchase flexible 4G/5G eSIM mobile data bundles for use in over 150 countries.
In this deep-dive interview, Jill Fraser, Transformation Programme Delivery Director, shares how the next phase of the Manchester Airport Transformation Programme will “revolutionise the customer experience”.
Over 70 organisations have already joined the new FTE World Airport Retailing Working Group, “driving positive change and innovation and bringing all stakeholders together to collaborate in exciting new ways”.
Future Travel Experience (FTE) is excited to announce the launch of the FTE World Airport Retailing Working Group, as we further extend our industry change efforts into the commercial space.
In this video interview, Elisabeth Sailer, CCO, Munich Airport NJ LLC, shares details about the commercial programme in the new Terminal A at Newark Liberty Airport, and the ‘Journey of Surprises’ concept.
As part of efforts to partner with different types of outlets that offer a range of services, Perth Airport has welcomed the opening of a new hair salon to enhance its customer service and retail offering.
Sammy Patel, VP Commercial, Vantage Airport Group, discusses commercial trends, technological innovation, and the commercial proposition in Kansas City International Airport’s new terminal.
Vantage Airport Group has celebrated the opening of the brand-new single terminal at Kansas City International Airport, which is described as “a once-in-a-decade opportunity to transform the guest experience”.
Singapore Changi Airport’s Terminal 1 has a new, AI-powered immersive retail experience, which “harnesses the power of data and technology to deliver personalised customer-centric experiences”.
Sydney Airport and Heinemann Australia have unveiled a new Luxury Beauty, Fashion and Accessories store, which is said to “offer customers an iconic and unique experience” as the airport “continues to innovate”.
A new, fully automated shop – ‘Quick N’ Easy’ – has opened in Pier A at Brussels Airport, offering passengers “an innovative retail experience that is designed to function intuitively”.
In an industry first, members of Qatar Airways Privilege Club are now able to collect and spend Avios at almost 200 outlets at Hamad International Airport with Qatar Duty Free.
Jewel Changi Airport has launched a range of Disney-themed activities and retail offerings for travellers to celebrate 100 years of The Walt Disney Company.
Australia’s first domestic terminal ‘department store’ concept opens at Sydney Airport in mid-2023, spanning 2,270sqm across Terminal 2 and Terminal 3.
Air France has unveiled its fully redesigned lounge in Terminal 1 at Munich Airport. The updated 227sqm space is said to offer a “French-style travel experience”.
Jayne Wear, Head of Commercial Products & Transport, shares the transformative approaches Auckland Airport is taking in the development of its new Transport Hub.
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