REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Malaysia Airports has launched a new e-commerce platform, shopMYairports, which allows customers to purchase products online and have them delivered to their homes.
The platform, developed by HMSHost International, allows passengers to pre-order food and drinks at various Schiphol restaurants by scanning a QR code.
Dubai Duty Free has launched concierge and click & collect services, as it gradually re-opens shops in Concourse B at Dubai International Airport.
Seattle-Tacoma International Airport is gearing up for a gradual reopening, by introducing new technologies for sanitisation and contactless ordering.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Los Angeles World Airports has partnered with Fly with Breeze to pilot an on-demand food service programme, using the concept of a ‘ghost kitchen’.
Having introduced both Alipay and China Union Pay, Budapest Airport and Heinemann Duty Free have now rolled out WeChat Pay for Chinese passengers.
Budapest Airport presented results from the two three-month BARTA trials in collaboration with Wizz Air during the FTE Ancillary show in Istanbul.
Budapest Airport and Heinemann Duty Free have introduced payment with Alipay and China Union Pay for the airport’s growing number of Chinese visitors.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Heathrow Rewards members can now collect loyalty points when they purchase entry to Club Aspire lounges in Heathrow Terminals 3 and 5.
Amsterdam Airport Schiphol and WeChat are providing an integrated range of services such as travel information and the possibility of pre-booking products.
Speakers from Singapore Airlines, Incheon International Airport and 3Sixty Duty Free explore the future of airport retail in a technology-led world.
Travellers flying from Los Angeles International Airport can now pre-order food and shop online ahead of their trip via the airport’s digital channels.
Groupe ADP’s new Chief Retail Officer, Aude Ferrand, shares strategies to transform the airport retail experience, including by using new technologies.
Using the Uber Eats app, passengers at Toronto Pearson can order food from selected HMSHost restaurants for delivery right to their gate.
Startup SkyBuys allows passengers at Sydney Airport to pre-order goods, save items to a wish list, monitor deals, and receive their ordered items at the airport.
The electronic payment service will be available at 14 Lagardère Travel Retail France shops, as part of the airport’s strategy to cater for Chinese passengers.
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