Zurich Airport has launched the first phase of its comprehensive e-commerce transformation, known as ZRH Comfort, in collaboration with Omnevo. This is the initial step on a journey to revolutionise the passenger experience with the help of cutting-edge technology.
Under this strategic partnership, Zurich Airport has chosen Omnevo as its e-commerce partner. ZRH Comfort is the first phase of future e-commerce projects, aimed towards further building the direct to customer business to enhance the overall passenger experience.
This is just the first step in a broader effort to enhance Zurich Airport’s unified digital experience platform that seamlessly connects passengers to a wide array of services designed to ensure convenience, personalisation, and efficiency at every touchpoint.
“We are excited to embark on this transformative partnership with Omnevo,” said Nico Castagna, Head Digital & Experience, Zurich Airport. “By consolidating our e-commerce strategy within our digital experience platform, we can ensure a consistent and exceptional experience for our passengers and guests. We believe that this collaboration will elevate our airport’s e-commerce capabilities to new heights, reinforcing our commitment to delivering world-class services.”
Omnevo’s comprehensive e-commerce solution will enable Zurich Airport to offer a wide range of services and products through a unified digital platform. This integrated approach will streamline the passenger journey, allowing travellers to effortlessly navigate the airport and access the services they need.
“This collaboration with Zurich Airport represents a significant milestone for Omnevo,” said Michael Raasch, CEO, Omnevo. “We are always proud to be chosen as a provider to power the airport’s entire e-commerce ecosystem. This opportunity showcases the trust and confidence that Zurich Airport has in our capabilities and validates our position as a leader in the travel e-commerce industry.”