Southwest Airlines – a Corporate Partner of the FTE Digital, Innovation & Startup Hub and a Headline Partner of FTE Global 2026 (Dallas, Texas, 8-10 September 2026) – is partnering with Volantio to leverage the company’s Re-Commerce Platform to enhance flexibility and choice for travellers, further strengthening the airline’s commitment to customer-centric innovation.
“Volantio’s innovative platform creates new ways to recognise and reward travellers, while also strengthening our revenue performance in the post-booking window,” said Matt Louis, VP of Revenue Management, Southwest Airlines.
Volantio’s Re-Commerce Platform identifies high-demand flights up to seven days before departure and proactively offers customers the opportunity to move to alternative, confirmed flights in exchange for personalised rewards. The service is free to all Southwest customers, giving them greater flexibility and control over their travel plans. It also helps the airline optimise demand, improve efficiency and enhance the overall travel experience.
“From the founding of our airline, Southwest has always prioritised delivering the highest quality of customer service,” said Louis. “Volantio’s innovative platform creates new ways to recognise and reward travellers, while also strengthening our revenue performance in the post-booking window. It’s a true win-win for both Southwest and our customers.”
The implementation reflects Southwest’s commitment to customer-first innovation designed to improve the airline’s performance. For Volantio, the partnership builds on the company’s growing momentum with leading global airlines.
“Post-booking revenue management represents an exciting source of incremental value for airlines, and what makes it unique is that everyone wins,” said Azim Barodawala, CEO and co-founder, Volantio. “Travelers gain more choice and rewards, while airlines unlock greater efficiency and effectiveness. We are thrilled to launch this partnership with Southwest, a global leader in customer experience, to demonstrate how rewarding flexibility can shape the future of travel.”
Hear more from Southwest Airlines in the Premium Conference at APEX FTE Asia Expo, taking place in Singapore on 11-12 November 2025. Kevin Kleist, Head of Emerging Trends, Southwest Airlines, is participating in a session focused on ‘Lessons learned from industry innovators helping to take their organisations, and the industry, to new heights – opportunities and challenges for today and tomorrow’. Kleist is also participating in the free to attend Expo Stage Schedule in the ‘FTE Baggage Innovation Summit – what are the latest trends and technologies that are redefining baggage handling’.
See our 12 reasons to attend APEX FTE Asia Expo 2025 >> Register for APEX FTE Asia Expo 2025 – free to attend >>
