REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

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Inside Aer Lingus’ tech-enabled approach to smarter ramp operations: Empowering frontline teams and enhancing CX through clarity, consistency and real-time data

Inside Aer Lingus’ tech-enabled approach to smarter ramp operations: Empowering frontline teams and enhancing CX through clarity, consistency and real-time data

Ahead of his participation at APEX FTE EMEA and Ancillary & Retailing 2026, Brian Horgan, Transformation Lead, discusses how Aer Lingus is enhancing ramp and baggage operations through digital transformation, real-time data, and a focus on empowering frontline teams.

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