REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Nico Castagna, Head Digital & Experience, shares how Zurich Airport is using digital technology to orchestrate an entire ecosystem that reduces friction, creates new commercial opportunities and prepares the airport for an AI-driven future.
Salla Rinta-Kanto, Head of Products and Retailing Development, shares how Finnair is applying modern retailing principles throughout the passenger journey – from personalised ancillary offers to a new onboard ordering platform.
In this video interview at APEX FTE EMEA and Ancillary & Retailing 2026, nlmtd, NRT, ICN, BRU and LHR discuss the expansion of the BOOST baggage innovation programme, including the launch of its Asia Cluster, and much more.
SimpliFlying Founder & CEO Shashank Nigam shares how agentic AI will fundamentally reshape airline distribution, determining which carriers reach travellers first and which offers are surfaced, or ignored, by autonomous digital agents.
In this video interview at APEX FTE EMEA and Ancillary & Retailing 2026, Vera Jakobsen, Vice President Digital, Munich Airport, shares insights into autonomous operations, AI enablement, airport operations orchestration, and much more.
Virgin Atlantic Chief Customer Officer (CMXO) & Executive Vice President Juha Jaervinen sets out a forward-looking vision for how artificial intelligence (AI) will reshape airline retailing and the end-to-end passenger experience.
The co-located APEX FTE EMEA and Ancillary & Retailing events took place in Dublin on 9 to 11 June 2026, with the theme of ‘Transformative Approaches & Business Models’. Take a look at our visual round-up of the key highlights.
HTS (Hopper Technology Solutions) – a Gold Sponsor at APEX FTE EMEA and Ancillary & Retailing – is helping airlines turn flexibility into a competitive advantage, using travel fintech products that reduce disruption.
How FACEPHI – a Gold Sponsor and Exhibitor at APEX FTE EMEA and Ancillary & Retailing – is helping airlines unlock new efficiencies and revenue opportunities through digital identity, combining biometrics, decentralised credentials and more.
How Airport Dimensions – a Gold Sponsor at APEX FTE EMEA and Ancillary & Retailing 2026 – is helping airports create more connected, personalised and commercially sustainable passenger journeys.
How FACEPHI – a Gold Sponsor and Exhibitor at APEX FTE EMEA and Ancillary & Retailing – is helping airlines unlock new efficiencies and revenue opportunities through digital identity, combining biometrics, decentralised credentials and more.
How Airport Dimensions – a Gold Sponsor at APEX FTE EMEA and Ancillary & Retailing 2026 – is helping airports create more connected, personalised and commercially sustainable passenger journeys.
At APEX FTE EMEA and Ancillary & Retailing 2026, AEROMOND will showcase its vision for a seamless, cross-operator onboard experience, helping airlines unlock ancillary revenue, streamline service delivery and enhance passenger engagement.
Ahead of the launch of the exclusive Commercial Collaboration Playbook at APEX FTE Ancillary & Retailing, Munich Airport, MAI, Heathrow and AJet share their perspectives on creating new revenue opportunities through collaboration.
TravelX – Platinum Sponsor of APEX FTE EMEA and Ancillary & Retailing – is helping airlines unlock new post-booking revenue opportunities through AI-driven optimisation, personalisation and passenger flexibility.
Virgin Atlantic has announced that Juha Jaervinen, Chief Customer Officer (CMXO) & Executive Vice President, will deliver the opening keynote at the co-located APEX FTE EMEA and APEX FTE Ancillary & Retailing events.
In this interview, Eric Léopold, Founder & Managing Director, Threedot, and Content Director, APEX FTE Ancillary & Retailing, discusses how agentic AI will redefine airline commercial models, the organisational shifts required, and more.
Discover the innovative solutions that will be on display at APEX FTE EMEA and Ancillary & Retailing on 9 to 11 June 2026 from the industry’s most established global industry providers and a major showcase of pioneering startups.
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