REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
American Express’ newly-renovated lounge has opened in Stockholm Arlanda Airport’s T5. With its almost 700sqm of Nordic-inspired design, the lounge is American Express’ largest in the Nordic region to date.
Singapore Airlines – a Headline Partner of FTE APEX Asia Expo, Singapore, 19-20 November 2024 – has opened a new SilverKris Lounge at Perth Airport for Business Class and qualifying frequent travellers.
oneworld and Swissport have opened new lounges at Amsterdam Airport Schiphol. Both lounges are located in Lounge 2 at AMS, offering travellers flying to non-Schengen destinations a luxurious place to relax.
Airport Dimensions, SSP and Travel Food Services have formed a new partnership to offer travellers an exclusive lounge destination at HKIA. Called Kyra, the new lounge is expected to open in summer 2024.
Leeds Bradford Airport has appointed international catering operator Elior to provide food and drink services for its lounges. This includes a wider range of options and brand-new technology for enhanced CX.
Delta’s premium lounge experience will bring what is described as a heightened level of service and hospitality to customers at JFK, LAX and BOS in 2024, with a “highly personalised level of service”.
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Jomo Kenyatta Airport in Nairobi has opened a new Plaza Premium Lounge in Terminal 1D, reflecting its “dedication to providing passengers with top-notch amenities and comfort during their journey”.
Star Alliance (a Headline Partner of FTE APEX Asia Expo, 8-9 November 2023, Singapore) has opened its second lounge at Paris CDG in the airport’s T1, “elevating the experience of member airline passengers”.
Airport Dimensions (a Platinum Sponsor of FTE APEX Asia Expo, 8-9 November 2023, Singapore) is working with its joint venture partner Swissport to open two new lounges at London Luton Airport in 2024.
A new United ClubSM has opened at Denver Airport, coinciding with the airline’s nearly $1 billion investment to improve the customer experience in Denver and “match the way travel has evolved in recent years”.
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Airport Dimensions (a Platinum Sponsor of FTE APEX Asia Expo, 8-9 November 2023, Singapore) is working with its joint venture partner Swissport to open two new lounges at London Luton Airport in 2024.
A new United ClubSM has opened at Denver Airport, coinciding with the airline’s nearly $1 billion investment to improve the customer experience in Denver and “match the way travel has evolved in recent years”.
Delta Sky Club is anchoring its newest “one-of-a-kind” lounge at Boston-Logan Airport in the city’s nautical history. The 21,000 sq ft Club seats more than 400 and has a CX focused on “care and hospitality”.
Plaza Premium has partnered with marhaba to open a new lounge at Queen Alia International Airport. The lounge aims to deliver “unparalleled levels of indulgence, alongside world-class services and amenities”.
Delta Sky Club has opened its second lounge at its New York JFK hub. The Club seats more than 250 guests and includes a covered Sky Deck. It is “packed with special details” and “signature hospitality”.
Plaza Premium Lounge has launched its year-long ‘Art and Lounge’ concept at Heathrow Terminal 2 Departures and London Gatwick Airport, “creating a more enriching and memorable journey for travellers.”
Brussels Airlines’ long-haul business class passengers travelling to Sub-Saharan Africa can now enjoy a fully renovated Sunrise Lounge – described as “very premium and homey” – in the T-zone of Brussels Airport.
Nice Côte d’Azur Airport has chosen Moment’s ‘Mood’ entertainment platform to enhance the passenger experience in its VIP lounges. The aim is to offer “a unique pre-boarding entertainment experience”.
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