United Airlines has confirmed that it will work with OTG to redevelop Terminal C at Newark Liberty International Airport, which will include a number of engaging features aimed at improving the passenger experience.
Passengers will have access to around 6,000 iPads across the terminal that they will be able to use to track their flight, order food and purchase travel amenities, which can be delivered directly to their seat. More than 10,000 power outlets and USB ports will also be installed, so passengers won’t have to worry about their personal electronic devices running out of battery.
Commenting upon the announcement of the $120 million project, which will be completed in phases over an 18-month period and will see more than 55 new dining venues arrive at the airport, Kate Gebo, United’s Vice President of Corporate Real Estate, said: “Travellers today want the same high-quality dining and shopping choices in the airport that they have at home.
“In collaboration with OTG, United is creating a customer experience at Newark Liberty that will provide exceptional food, beverage and retail options with the comfort and high-tech amenities that our customers have come to expect.”
Rick Blatstein, CEO of OTG, added: “Our goal in partnering with United at Newark Liberty is to put the customer first by creating an environment that is inviting and engaging. Ultimately, the time spent inside of an airport is very much a part of the journey, and our team envisioned an experience that would appeal to all customers and complement the United brand from terminal to aircraft.”
United’s Managing Director of Airport Strategy to discuss passenger experience plans at FTE Global
Ken Bostock, Managing Director, Airport Strategy at United Airlines, will address delegates in the ‘On the Ground’ conference at FTE Global 2014, which will take place at the Mandalay Bay Resort in Las Vegas from 24-26 September.
Following a presentation by Rohit Talwar, CEO of Fast Future Research, entitled ‘Airport transformation – a roadmap to viability’, Ken will join Rohit and Vancouver Airport Authority President & CEO Craig Richmond on stage to take part in an extensive Q&A debate.
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