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On the Ground Conference

No industry event does more to inspire, engage and connect its participants

10-12 September 2018 Mandalay Bay Resort, Las Vegas

Supporting Partner:

Supporting Partner:

Host:

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On the Ground Conference


Reflecting our continued dedication to improving the ground-based passenger experience, Future Travel Experience Global 2018 will once again include an ‘On the Ground’ conference stream, focusing on the latest developments and future trends relating to each of the key passenger touch points and technologies. In-depth conference sessions featuring a wide variety of industry experts will focus on a range of topics, including pre-travel, check-in, baggage, security, immigration, arrivals and post-travel.

The ‘On the Ground’ stream will also explore how stakeholders can leverage mobile advancements, wearable technology, robotics, artificial intelligence, big data, advanced analytics, single biometric tokens and personalisation to improve the customer experience and enhance operational efficiency.

Monday 10th September - Day 1


Speaker Invited

Monday 10th September 13:30 - 15:00

Opening Keynote Session

Welcome Address


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

Welcome Address


Joe Leader
CEO
APEX & IFSA

Welcome from the host


Samuel Ingalls
Assistant Director of Aviation, Information Systems
McCarran International Airport

INTRODUCING OUR CONFERENCE PROVOCATEURS


Our 2018 event will see us introduce a team of provocateurs who will challenge the status quo in every session. A provocateur will be present in each of the four conference tracks, and will offer their expert opinions and pose challenging questions on topics that they do not usually focus on in their day-to-day roles. This outside-of-the-industry inspiration will help to provide new ideas on alternative approaches that could benefit the air transport sector. In each case, they will be paired with a progressive thinker who works within the industry in order to provide a balanced view. In this session, they will debate the motivations to disrupt and lessons they have learned to date.

Outside-of-the-industry innovator

Jochen Werner
VP Cabin & Industrial Design
Airbus

Industry innovator

Dave Wilson
Director, Airport Innovation
Port of Seattle

Outside-of-the-industry innovator

Joyen Vakil
Senior Vice President of Design & Development
MGM Resorts International

Industry innovator

Kiran Merchant
CEO
Merchant Aviation & Chairman of Airport Fast Forward

Outside-of-the-industry innovator

Christine-De-Lille
Christine De Lille
Professor Innovation Networks
The Hague University of Applied Sciences

Industry innovator

David Bartlett
Chief Technology Officer
Panasonic Avionics

Outside-of-the-industry innovator

Jim Newton
Global Market Development Director
McLaren Applied Technologies

Industry innovator

Sander Stomph
Director ODS (Design Doing & Data Science)
KLM Royal Dutch Airlines

Inspirational Keynote


Disrupting through approaches that WOW

Skúli Mogensen
Founder and CEO
WOW Air

Skúli Mogensen is the founder, CEO, and sole owner of WOW air. Prior to founding WOW air, Skúli spent 20 years as an entrepreneur and investor, primarily in the technology, media, and telecom industry in North America and Europe. He was awarded The Businessman of the Year Award in Iceland in 2011 and 2016.

More speakers to be announced soon

Register now


15:00 - 16:00
Official exhibition opening and Coffee break


Speaker Invited

Monday 10th September 16:00 - 17:30

The future of travel, and guest experiences, according to those with disruptive visions

Second Working Session

Moderator


Garen Moreno
Director, Strategic Partnering
BMW Designworks & Host of Departure Unknown

Presenters


Supersonic travel, labs and fresh approaches to coincide with the 2020 Olympics

Akira Mitsumasu
VP Marketing Strategy & Research, Asia Oceania Region
Japan Airlines

Developing and operating the first-ever luxury hotel in space 

Frank Bunger
CEO
Orion Span

Extending capacity and enhancing air travel with Hyperloop

YJ Fischer
Head of International Business Development
Virgin Hyperloop One

Reimagining what the purpose of an airport will be in the future

Sarah Wittlieb
Vice President Innovation & Creation
Munich Airport & LabCampus GmbH

More speakers to be announced soon

Register now


Speaker Invited

Monday 10th September 17:30 - 18:00

Day 1 Closing Keynote for all participants


Our Next Guest Needs No Introduction… with Joe Leader, CEO, APEX & IFSA

Gil West
Senior Executive Vice President and Chief Operating Officer
Delta Air Lines

Gil leads the team at Delta responsible for safe, reliable operations across the globe, including more than 70,000 employees in Airport Customer Service; Cargo; Corporate Safety, Security and Compliance; Delta Connection; Delta Global Services; Delta Private Jets; Flight Operations; In-Flight Service; Information Technology; Operations Analysis and Performance; Operations and Customer Center; Supply Chain Management; and Technical Operations.

More speakers to be announced soon

Register now


Speaker Invited

Monday 10th September 18:00 - 19:00

Happy Hour on the exhibition floor

Make the most of the vital networking opportunities provided at the FTE Global 2018 Happy Hour drinks reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over refreshing drinks and snacks. Happy Hour will begin early so participants have more scope to network outside of the official event proceedings.

Register now

Tuesday 11th September - Day 2


08:00 - 09:00
Breakfast, Networking and Exhibition Showcase on exhibition floor


Speaker Invited

Tuesday 11th September 08:00 - 09:00

US CBP Briefing

Led by


Colleen Manaher
Executive Director, Planning, Program Analysis and Evaluation, OFO
U.S. Customs and Border Protection
Larry Panetta
Director of Air Exit Implementation
U.S. Customs and Border Protection Agency

More speakers to be announced soon

Register now


Speaker Invited

Tuesday 11th September 09:00 - 10:15

FTE “Terminal Design” & “On the Ground” Keynote Addresses

Moderator


T.J. Schulz
President
Airport Consultants Council

Keynote Address


How is design, collaboration and technology being leveraged to create the airport customer experience of tomorrow at DFW?

Sean Donohue
CEO
Dallas-Fort Worth International Airport

Keynote Address


What are British Airways’ views on the airport of the future, and how is the airline working to become more digital, collaborative and to move at speed?

Raoul Cooper
Raoul Cooper
Design Manager
British Airways

More speakers to be announced soon

Register now


10:15 - 11:00
Coffee break on the exhibition floor


Speaker Invited

Tuesday 11th September 11:00 - 12:30

Dynamic approaches to driving performance and efficiency on the airport

Fourth working session

Moderator


Sujata Kumar Suri
Vice President – Strategy and Development
Hamad International Airport

Joint presentation


What benefits and efficiencies are airports, and other air-transport stakeholders, already realising from applying F1™ Thinking to their businesses?

Jim Newton
Director
McLaren Applied Technologies
Martin Bowman
Aviation Technology Director
Deloitte

Presenters


How is Gatwick Airport leveraging machine learning, autonomous vehicles, IoT, drones, chat bots and more to drive on-time departure (OTD) and other performance enhancements?

Cathal Corcoran
Chief Information Officer (CIO)
Gatwick Airport

Shaping the Future Travel Experience via Technovation at HKIA

Chris Au Young
General Manager of Smart Airport
Airport Authority Hong Kong

More speakers to be announced soon

Register now


12:30 - 13:45
Lunch break on the exhibition floor


Speaker Invited

Tuesday 11th September 13:35 - 14:10

Post-lunch keynote for all conference delegates


Our Next Guest Needs No Introduction… with Joe Leader, CEO, APEX & IFSA

Ted Christie
President
Spirit Airlines

Ted joined Spirit, the largest Ultra-Low-Cost Carrier in the United States, Latin America and the Caribbean, in April 2012 as Senior Vice President and Chief Financial Officer. In January 2017, Mr. Christie was promoted to Executive Vice President and Chief Financial Officer. In January 2018, Christie was promoted to President and Chief Financial Officer. In this role he has overall responsibility for the finance and commercial functions as well as operations, IT and human resources. Christie will become Spirit’s Chief Executive Officer on January 1, 2019, succeeding Bob Fornaro.

More speakers to be announced soon

Register now


Speaker Invited

Tuesday 11th September 14:10 - 15:30

Future Technology & Inspiration – Tech Download Think Tank plus inspiration from the brightest startups and students

Fifth Working Session

See the Tech Download Think Tank presentation and views from pioneering startups on the FTE Startup Soapbox, followed by additional perspectives from other first-mover industry innovators.

The FTE Tech Download Think Tank presentation

A working team of industry experts representing Google, Changi Airport Group, Wow air, Gatwick Airport and Alaska Airlines will work to assess a range of new technologies and report on the viability of what can each technology can do for airlines, airports and other industry stakeholders. Where possible, the team will provide real feedback and lessons learned from early-stage projects involving each of the technologies.

Goals:

  • Understand the potential of each of the technologies
  • Identify use cases for airlines, airports and their partners
  • Share best practice and lessons learned from first-movers
  • Create a final ranking of which technologies to prioritise
  • Leave the audience with a clear idea on which technologies to invest in

Potential topics/technologies:

  • AI
  • Machine Learning
  • Robotics, Autonomous Vehicles & Drones
  • Biometrics
  • Wearables, VR & AR
  • Big Data & Analytics
  • Internet of Things
  • Blockchain
  • 5G
  • Other new tech to watch

Think Tank team members presenting the work onsite:

Sveinn Akerlie
CIO, Head of WOW labs
WOW Air
Cathal Corcoran
Chief Information Officer (CIO)
Gatwick Airport
Dave McCormick
E-commerce & GM of Day of Travel Experiences
Alaska Airlines

Additional perspectives from our provocateurs, and industry experts:

Jochen Werner
VP Cabin & Industrial Design
Airbus
Dave Wilson
Director, Airport Innovation
Port of Seattle
Jim Newton
Director
McLaren Applied Technologies
Sander Stomph
Director ODS (Design Doing & Data Science)
KLM Royal Dutch Airlines

FTE Global Startup Pitch Competition in partnership with JetBlue Technology Ventures

FTE has once more partnered with JetBlue Technology Ventures on a competition for FTE Global to find four startups with great solutions that can power passenger experience and business performance improvements. These four start-ups will receive the opportunity to participate in a Startup Showcase in the exhibition and deliver an elevator pitch in the conference, so our audience can vote on a winner, who will be crowned at the awards ceremony at the FTE Global Gala Party.

Elevator pitches from the 3 finalists in the FTE/KLM/TU Delft Student Disruptor Global Design Challenge

Future Travel Experience, KLM Royal Dutch Airlines and TU Delft have teamed up to challenge students around the world to put forward viable ideas that could positively disrupt passenger experiences in the aviation industry.

More speakers to be announced soon

Register now


15:30 - 16:15
Coffee break on the exhibition floor


Speaker Invited

Tuesday 11th September 16:15 - 17:45

Implementing advanced passenger processing with automation and biometrics

Sixth Working Session

Moderator


Raoul Cooper
Raoul Cooper
Design Manager
British Airways

Format: Case studies followed by a deep-dive panel discussion

Presenter


How is Heathrow working with stakeholders to deliver a new passenger experience for the modern world, offering choice to passengers and an end-to-end biometric identification system to smooth their journey?

Simon Wilcox
Automation of the Passenger Journey Programme Lead
Heathrow

Joint Presentation


MIA’s newly renovated Concourse E federal inspection facility for international arrivals is the first in the US to provide expedited passport screening via facial recognition, allowing as many as 10 passengers to be screened per minute. How is it performing and what lessons learned can be shared from the initiative?

Maurice-Jenkins
Maurice Jenkins
Director Information Systems and Telecommunications
Miami International Airport
Colleen Manaher
Executive Director, Planning, Program Analysis and Evaluation, OFO
U.S. Customs and Border Protection

Los Angeles World Airports is rolling out a number of biometric-led initiatives with its airlines and government agency partners to help smooth the journey for passengers, while also enhancing security. What recommendations can be shared from these efforts?

Format: Each speaker will have 5 minutes to share their role in the project, and how they successfully collaborated to help achieve the vision.

Joint Presentation


Justin Erbacci
Chief Innovation and Technology Officer
Los Angeles World Airports
Dr. Bjoern Becker
Senior Director Product Management Ground & Digital Services
Lufthansa Group
Mara Winn
Lead Program Manager, Innovation Task Force
Transportation Security Administration (TSA)
Larry Panetta
Director of Air Exit Implementation
U.S. Customs and Border Protection Agency

Questions to be tackled:

  • What are your automation challenges today (e.g. queuing but not moving?) How are you addressing the challenges and what are your recent learnings? What is holding you back?
  • Is the technology drive really solving airport challenges today? (Integration, processes, collaboration, space?)
  • Personalisation – where does it start, but also where does it end? The passenger wants to be in control, but what about ethnicity and legal constraints?
  • What role does biometrics play for you? What is your experience, learning and lookout?
  • What is the influence of government and authorities? What role does passenger experience play vs citizen safety?
  • Threat and reaction –  what are, and what should be, the standards (design principles, etc) and when are they coming? Who is setting the standards?

More speakers to be announced soon

Register now


Speaker Invited

Tuesday 11th September 19:30 - 22:30

FTE GLOBAL 2018 GALA EVENING AND FTE AWARDS CEREMONY

AT Hyde – Bellagio casino & resort

Hosted by

Sponsored by

Hosted by McCarran International Airport and sponsored by Rockwell Collins, we can guarantee you a memorable evening with the finest food, drink and entertainment that Las Vegas has to offer at the FTE Global 2018 Gala Party. The event will be this year’s premiere networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment. The social and networking events are open to all FTE Global delegates.

Register now

Wednesday 12th September - Day 3


Speaker Invited

Wednesday 12th September 08:30 - 09:30

TSA Briefing


Speaker Invited

Wednesday 12th September 09:30 - 10:30

Day 3 keynotes for all conference delegates

KEYNOTE ADDRESS


NASA… It’s not just about space. New technologies that fuse the physical, digital and biological worlds are converging to create the ‘Fourth Industrial Revolution’. So, how will that change things on the ground and in the air?

Dr. Jaiwon Shin
Associate Administrator for Aeronautics – Aeronautics Research Mission Directorate
NASA

Dr. Jaiwon Shin is the associate administrator for the Aeronautics Research Mission Directorate (ARMD), a position which he has held since 2008. Mr. Shin manages the agency’s aeronautics research portfolio and guides its strategic direction, including research in advanced air vehicle concepts, airspace operations and safety, integrated aviation systems, and the nurturing and development of transformative concepts for aviation.

KEYNOTE ADDRESS


Can Swoop be ultra-low-cost and still provide a great customer experience, and how else will this new airline (part of the WestJet Group) differentiate itself?

Steven Greenway
President
Swoop

Steven serves as Executive Vice-President and President of Swoop at WestJet Airlines Ltd. since March 2018. He has been Member of the Management Board at SkyEurope Airlines, a.s. since 2007 and serves as its Chief Commercial Officer. Prior to joining WestJet, he was the CEO of reward-U, the pioneering low -cost carrier (LCC) loyalty programme of HK Express, and as the Board of Director of Zuji. Mr. Greenway served as Chief Commercial Officer at Jazeera Airways Co. K.S.C.P. since January 2009. Mr. Greenway has held a variety of executive and leadership positions at airlines including Japanese LLC Peach Aviation, Virgin Blue, Virgin Atlantic and Qantas.

More speakers to be announced soon

Register now


10:30 - 11:15
Coffee break on the exhibition floor


Speaker Invited

Wednesday 12th September 11:15 - 12:45

Co-Creation, Workshops & Jump Seat Debates

Seventh Working Session

Co-Creation Groups


We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration and co-creation between stakeholders at the show, as opposed to just discussing the need for it, which is why we run our co-creation sessions. This session will provide a platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience and business performance. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.

What learnings could we apply from F1 to air-transport?

Jim Newton
Director
McLaren Applied Technologies
Martin Bowman
Aviation Technology Director
Deloitte

The best ways to leverage AI to reimagine the future of travel

Adnan Saulat
Head of Consulting - Travel, Transportation and Hospitality
Mindtree

What are the best ways to put blockchain to work in air-transport?

Linda Bos
Blockchain Lead
KLM Royal Dutch Airlines


Jump Seat debate on the “Future of biometrics in travel”
(invitation only – no press allowed)

FTE Jump Seat debates enable an entire group to participate in a lively conversation and debate, without the use of any AV or slides. A single chair is placed at the front of the room. This is the Jump Seat. The remaining chairs are arranged in a semi-circle facing the Jump Seat. A group of relevant participants are selected to fill the seats around the Jump Seat in advance of the session beginning. The moderator introduces the topic and at any time any member of the audience can occupy the Jump Seat and voice their opinions. The discussion continues with participants frequently entering and leaving the Jump Seat. When time runs out, the Jump Seat is closed, and the moderator summarises the discussion.

Moderator


Raoul Cooper
Raoul Cooper
Design Manager
British Airways

More speakers to be announced soon

Register now


12:45 - 13:45
Lunch on exhibition floor


Speaker Invited

Wednesday 12th September 13:45 - 15:15

Creating a business case for customer experience

Eighth Working Session

Moderator


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

Speakers


Finnair is reaping the rewards of its Asia-centric, end-to-end customer-focused strategy, but have all the investments in technology, service and empowering staff paid off, or were some not as valued by passengers as expected?

Juha Jarvinen
Chief Commercial Officer
Finnair & Vice-President of APEX

Tapping into technology, design and service to create a world-class guest experience in Doha

Suhail Kadri
Vice President IT
Hamad International Airport

Special Closing Presentation


Invest in the Guest: How Spirit Airlines transformed itself by providing not only a low price but also a great value

Lania Rittenhouse
Vice President, Inflight Experience
Spirit Airlines
Bobby Schroeter
VP of Sales and Marketing
Spirit Airlines

More speakers to be announced soon

Register now


Speaker Invited

Wednesday 12th September 16:00 - 17:00

Tours

McCarran International Airport tours

A showcase of passenger experience and design excellence – guided tours of Las Vegas McCarran International Airport T3 will start kerbside and work through the terminal and onto the apron.

Tours of the Las Vegas Switch Data Center

Las Vegas, Nevada is home to Switch’s Tier 5® Platinum rated multi-tenant/colocation data centres. With capacity approximately 2 million square feet of data centre space and capacity to deliver up to 315 MW of power, it is the most advanced and most efficient data centre campus in the world.

Register now

Strategic Partner

FTE global Supporting Partner AAAE

Strategic Partner

FTE global Supporting Partner AAAE

Strategic Partner

FTE global Supporting Partner AAAE

Strategic Partner

FTE global Supporting Partner ACC Airports Consultants Council

Strategic Partner

FTE global Supporting Partner Airport fastforward Of The Future

Strategic Partner

Jet blue partner fte global

Platinum Sponsor

FTE global platinum sponsor hamad international airport

Platinum Sponsor

FTE global Platinum sponsor rockwell-collins

Gold Sponsor

FTE global gold sponsor Adobe

Gold Sponsor

FTE global gold sponsor Airport Lounge Development

Gold Sponsor

FTE global gold sponsor AOE

Gold Sponsor

FTE global gold sponsor Mindtree

Gold Sponsor

FTE global gold sponsor ses-networks

Gold Sponsor

FTE global gold sponsor Volantio

Silver Sponsor

FTE global gold sponsor Volantio
Travel & Accommodation

The Mandalay Bay Resort

10-12 September 2018, Las Vegas, United States

The Mandalay Bay Resort and Casino in Las Vegas is the venue for FTE Global 2018, and offers unmatched luxury, fine dining, renowned entertainment, personal service and gaming excitement.

Full Travel & Accommodation Details

Why attend FTE Global 2018?

Don’t just take our word for it – read what FTE Global 2017 attendees had to say about the show.

“FTE Global was fantastic! It’s very inspirational and it opens the stage for a lot of collaboration and building the future of travel. I was very impressed by the exhibition this year. The diversity of the products and what could be built with the technology that was featured is really a new world.”

Liliana Petrova, Customer Experience Director, JetBlue Airways

“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”

David Wilson, Director, Airport Innovation, Seattle-Tacoma International Airport, Port of Seattle

“The thing that’s really cool about this conference is most industry conferences just focus on tomorrow. With this one, people take a step back, are willing to consider new ideas, and think about the next 5, 10, 15 years.”

Jason Chua, Project Executive, A³ by Airbus Group

“I’ve been quite amazed by the quality of people that I was able to meet from the airline and airport communities, and also from the different innovative suppliers that were showcasing their latest innovations. For start-ups it’s a great event.”

François Chopard, CEO and Founder, Starburst Accelerator

“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Director Innovation & Small Business Development, San Diego International Airport

“It is excellent to have the ‘Up in the Air’ stream. The conferences are definitely addressing the right issues. You hear about ideas, visions and aspirations – there is big value to attending FTE Global.”

Dr. Joachim Schneider, Vice President Product Management, Lufthansa

“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, Director – Tools & Technology Global Ops, Strategy, Planning & Design, United Airlines

“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, IT Director, Aéroports de Montréal

“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, Director Capital Facilities Development, Vancouver Airport Authority

“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, Coordinator Digital Marketing & Innovation, SkyTeam

“It has been great attending FTE Global. The conference sessions have really informed our thinking and the Co-creation Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”

Max Coppin, Partner Development Manager, Google

“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“There are very few events where airlines can get together and talk about what they’re doing. Here at FTE Global, we are able to hear in detail the experiences of others.”

Tim Graham, Senior Manager – Integration, Development & Innovation, Virgin Atlantic Airways

Vital Event Information

Future Travel Experience Global 2018 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.

Event
Future Travel Experience Global 2018
Date
- September 2018
Location
Mandalay Bay Resort, Las Vegas, United States

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