Reflecting our continued dedication to improving the ground-based passenger experience, Future Travel Experience Global 2018 will once again include an ‘On the Ground’ conference stream, focusing on the latest developments and future trends relating to each of the key passenger touch points and technologies. In-depth conference sessions featuring a wide variety of industry experts will focus on a range of topics, including pre-travel, check-in, baggage, security, immigration, arrivals and post-travel.
The ‘On the Ground’ stream will also explore how stakeholders can leverage mobile advancements, wearable technology, robotics, artificial intelligence, big data, advanced analytics, single biometric tokens and personalisation to improve the customer experience and enhance operational efficiency.
Monday 10th September
Welcome from the host
INTRODUCING OUR CONFERENCE PROVOCATEURS
Our 2018 event will see us introduce a team of provocateurs who will challenge the status quo in every session. A provocateur will be present in each of the four conference tracks, and will offer their expert opinions and pose challenging questions on topics that they do not usually focus on in their day-to-day roles. This outside-of-the-industry inspiration will help to provide new ideas on alternative approaches that could benefit the air transport sector. In each case, they will be paired with a progressive thinker who works within the industry in order to provide a balanced view. In this session, they will debate the motivations to disrupt and lessons they have learned to date.
Design and technology powering the next wave of innovation
Walt Disney Imagineering is the unique, creative force behind Walt Disney Parks and Resorts that dreams up, designs and builds all Disney theme parks, resorts, attractions, cruise ships, real estate developments, and regional entertainment venues worldwide. In his inspirational Keynote, Brian will explain how design and technology will power the next wave of innovation at Walt Disney Imagineering, and how this thinking can be applied to the air transport industry to help shape future customer experiences.
Disrupting through approaches that WOW
Second Working Session
Supersonic travel, labs and fresh approaches to coincide with the 2020 Olympics
Developing and operating the first-ever luxury hotel in space
Extending capacity and enhancing air travel with Hyperloop
Reimagining what the purpose of an airport will be in the future
Our Next Guest Needs No Introduction… with Joe Leader, CEO, APEX & IFSA
Gil leads the team at Delta responsible for safe, reliable operations across the globe, including more than 70,000 employees in Airport Customer Service; Cargo; Corporate Safety, Security and Compliance; Delta Connection; Delta Global Services; Delta Private Jets; Flight Operations; In-Flight Service; Information Technology; Operations Analysis and Performance; Operations and Customer Center; Supply Chain Management; and Technical Operations.
Make the most of the vital networking opportunities provided at the FTE Global 2018 Happy Hour drinks reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over refreshing drinks and snacks. Happy Hour will begin early so participants have more scope to network outside of the official event proceedings.
Tuesday 11th September
How is design, collaboration and technology being leveraged to create the airport customer experience of tomorrow at DFW?
What are British Airways’ views on the airport of the future, and how is the airline working to become more digital, collaborative and to move at speed?
Fourth working session
What benefits and efficiencies are airports, and other air-transport stakeholders, already realising from applying F1™ Thinking to their businesses?
How is Gatwick Airport leveraging machine learning, autonomous vehicles, IoT, drones, chat bots and more to drive on-time departure (OTD) and other performance enhancements?
Shaping the Future Travel Experience via Technovation at HKIA
Our Next Guest Needs No Introduction… with Joe Leader, CEO, APEX & IFSA
Ted joined Spirit, the largest Ultra-Low-Cost Carrier in the United States, Latin America and the Caribbean, in April 2012 as Senior Vice President and Chief Financial Officer. In January 2017, Mr. Christie was promoted to Executive Vice President and Chief Financial Officer. In January 2018, Christie was promoted to President and Chief Financial Officer. In this role he has overall responsibility for the finance and commercial functions as well as operations, IT and human resources. Christie will become Spirit’s Chief Executive Officer on January 1, 2019, succeeding Bob Fornaro.
Fifth Working Session
See the Tech Download Think Tank presentation and views from pioneering startups on the FTE Startup Soapbox, followed by additional perspectives from other first-mover industry innovators.
The FTE Tech Download Think Tank presentation
A working team of industry experts representing Google, Changi Airport Group, Wow air, Gatwick Airport and Alaska Airlines will work to assess a range of new technologies and report on the viability of what can each technology can do for airlines, airports and other industry stakeholders. Where possible, the team will provide real feedback and lessons learned from early-stage projects involving each of the technologies.
Think Tank team members, and progressive thinkers, discussing the work onsite are:
FTE Global Startup Pitch Competition in partnership with JetBlue Technology Ventures
FTE has once more partnered with JetBlue Technology Ventures on a competition for FTE Global to find four startups with great solutions that can power passenger experience and business performance improvements. These four start-ups will receive the opportunity to participate in a Startup Showcase in the exhibition and deliver an elevator pitch in the conference, so our audience can vote on a winner, who will be crowned at the awards ceremony at the FTE Global Gala Party.
Startups pitching are:
Elevator pitches from the 3 finalists in the FTE/KLM/TU Delft Student Disruptor Global Design Challenge
Future Travel Experience, KLM Royal Dutch Airlines and TU Delft have teamed up to challenge students around the world to put forward viable ideas that could positively disrupt passenger experiences in the aviation industry.
Sixth Working Session
Format: Case studies followed by a deep-dive panel discussion
How is Heathrow working with stakeholders to deliver a new passenger experience for the modern world, offering choice to passengers and an end-to-end biometric identification system to smooth their journey?
MIA’s newly renovated Concourse E federal inspection facility for international arrivals is the first in the US to provide expedited passport screening via facial recognition, allowing as many as 10 passengers to be screened per minute. How is it performing and what lessons learned can be shared from the initiative?
Los Angeles World Airports is rolling out a number of biometric-led initiatives with its airlines and government agency partners to help smooth the journey for passengers, while also enhancing security. What recommendations can be shared from these efforts?
Format: Each speaker will have 5 minutes to share their role in the project, and how they successfully collaborated to help achieve the vision.
The biometric boarding pass – A French disruptive solution & world premiere
Questions to be tackled:
AT Hyde – Bellagio casino & resort
Hosted by McCarran International Airport and sponsored by Rockwell Collins, we can guarantee you a memorable evening with the finest food, drink and entertainment that Las Vegas has to offer at the FTE Global 2018 Gala Party. The event will be this year’s premiere networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment. The social and networking events are open to all FTE Global delegates.
Wednesday 12th September
NASA… It’s not just about space. New technologies that fuse the physical, digital and biological worlds are converging to create the ‘Fourth Industrial Revolution’. So, how will that change things on the ground and in the air?
Dr. Jaiwon Shin is the associate administrator for the Aeronautics Research Mission Directorate (ARMD), a position which he has held since 2008. Mr. Shin manages the agency’s aeronautics research portfolio and guides its strategic direction, including research in advanced air vehicle concepts, airspace operations and safety, integrated aviation systems, and the nurturing and development of transformative concepts for aviation.
Can Swoop be ultra-low-cost and still provide a great customer experience, and how else will this new airline (part of the WestJet Group) differentiate itself?
Steven serves as Executive Vice-President and President of Swoop at WestJet Airlines Ltd. since March 2018. He has been Member of the Management Board at SkyEurope Airlines, a.s. since 2007 and serves as its Chief Commercial Officer. Prior to joining WestJet, he was the CEO of reward-U, the pioneering low -cost carrier (LCC) loyalty programme of HK Express, and as the Board of Director of Zuji. Mr. Greenway served as Chief Commercial Officer at Jazeera Airways Co. K.S.C.P. since January 2009. Mr. Greenway has held a variety of executive and leadership positions at airlines including Japanese LLC Peach Aviation, Virgin Blue, Virgin Atlantic and Qantas.
Seventh Working Session
We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration and co-creation between stakeholders at the show, as opposed to just discussing the need for it, which is why we run our co-creation sessions. This session will provide a platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience and business performance. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.
What learnings could we apply from F1 to air-transport?
Four Ways AI is Re-imagining the Future of Travel
What more can we do to improve the airport security experience, and what role should each industry stakeholder play in driving those improvements?
Harnessing the power of airport maps digitally through the end-to-end passenger experience, and beyond.
How airports can empower innovators by providing accurate, real-time venue information.
Questions to consider:
Jump seat debate
Jump seat debate on the “Future of biometrics in travel” (invitation only – no press allowed)
FTE jump seat debates enable an entire group to participate in a lively conversation and debate, without the use of any AV or slides.
A single chair is placed at the front of the room. This is the jump seat. The remaining chairs are arranged in a semi-circle facing the jump seat. A group of relevant participants are selected to fill the seats around the jump seat in advance of the session beginning. The moderator introduces the topic and at any time any member of the audience can, occupy the jump seat and voice their opinions. The discussion continues with participants frequently entering and leaving the jump seat. When time runs out, the jump seat is closed, and the moderator summarizes the discussion.
Eighth Working Session
Building an iconic brand, and guest experience proposition, from the inside out
Tapping into technology, design and service to create a world-class guest experience in Doha
Special Closing Presentation
Invest in the Guest: How Spirit Airlines transformed itself by providing not only a low price but also a great value
McCarran International Airport tours
A showcase of passenger experience and design excellence – guided tours of Las Vegas McCarran International Airport T3 will start kerbside and work through the terminal and onto the apron.
Tours of the Las Vegas Switch Data Center
Las Vegas, Nevada is home to Switch’s Tier 5® Platinum rated multi-tenant/colocation data centres. With capacity approximately 2 million square feet of data centre space and capacity to deliver up to 315 MW of power, it is the most advanced and most efficient data centre campus in the world.
Don’t just take our word for it – read what FTE Global attendees have said about the show..
“FTE Global was fantastic! It’s very inspirational and it opens the stage for a lot of collaboration and building the future of travel. I was very impressed by the exhibition this year. The diversity of the products and what could be built with the technology that was featured is really a new world.”
“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”
“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”
“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”
“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”
“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”
“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”
“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”
“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”
“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”
“It has been great attending FTE Global. The conference sessions have really informed our thinking and the Co-creation Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”
“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”
“As always, I come away inspired, with lot of ideas and new perspectives to try to push my organisation even further.”
“I really enjoyed the event and seeing lots of interesting airlines and technologies. Highlights for me were the NASA and TSA talks and the collaboration work between the partners. There are differences we have, but it is very interesting to make it all come together.”
“I’ve been asked by a number of people how FTE compares to other events on the aviation circuit. My response is that it’s very much a case of “quality over quantity”, with a more focused selection of relevant speakers and discussion topics, rather than the broad brush approach used by others. It’s this focus on quality speakers, innovation and informative topics that makes FTE the success that it is.”
“The sharing amongst partners airlines and operators is what makes this show unique. Everybody gives a lot of insights on the issues and challenges of the industry and it is good to hear that there are similarities in the issues we are all facing.”
“The event has been very good. I met a lot of informed and passionate people. We have been doing a lot of work in the identity space and the general swell of interest and keenness to find collaborative solutions has been great. I thought that the presentations from Delta and NASA were fantastic. It is good to catch up with people and connect through the networking events.”
“The show has been tremendous so far. I managed to see some incredible presentations from a lot of great people from inside the industry. We were able to meet with a lot of vendors with whom we have talked to before, but it is great to meet them here in person, which makes it a lot more efficient for us to make decisions on how we drive the guest experience for passengers. For me, this event is really forward looking – it’s not just about what people have accomplished, but about what they were trying to accomplish. So, I think that’s very valuable, as we are trying to move the industry forward.”
“Compared to some of the other industry events which are a lot broader, FTE really focuses on innovation, so that makes it different. It is always about new ideas and new technologies that could be applied in real life problems, so that’s what makes it unique.”
“I found FTE Global 2018 to be a wonderful gateway to engage with a wide array of industry stakeholders, and to learn across the diverse subjects covered in the four conference tracks. The keynote speakers were spectacular, and I found the involvement of leaders in parallel sectors such as Disney and MGM Resorts very beneficial, as we search for synergies between the hospitality and airline industries, exceeding our Guest Expectations. I look forward to attending next year's show!”
Future Travel Experience Global 2019 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience and business performance opportunities.
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