Hosted by: Hosted by LAWA
Strategic Partner: Star Alliance Strategic Partner
Diamond Sponsor: NEC Diamond Sponsor
19-21 September 2023 Location: Long Beach Convention Center, California

FTE Global 2023 has now ended

Thank you to all of our partners, sponsors, exhibitors, speakers and delegates for making the show a big success!

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FTE Global 19-21 September 2023, Long Beach Convention Center, California

On the Ground Conference

No industry event does more to inspire, engage and connect its participants

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The conferences at FTE Global are the most forward-looking in our portfolio and truly unique. They deliver a memorable learning experience by providing progressive insights from industry leaders, technology giants, disruptors, parallel industries, academia and startups. We run plenary sessions to provide outside-the-box thinking and inspiration on the future, and also drill down into dedicated tracks for specific areas of interest. In addition, to facilitate the best level of knowledge-sharing and interactivity, our conference sessions utilise diverse formats ranging from Jump Seat debates through to Co-creation roundtables.

FTE Global Conference FTE Global Conference FTE Global Conference FTE Global Conference FTE Global Conference

Wednesday 4th September 2019 - Day 1

Wednesday 4th September 08:15 - 10:00

US CBP Briefing & Technical Overview Workshop

FTE Global 2019 will be complemented by US CBP workshop, at which experts from US CBP and guest speakers will lead in-depth technical sessions in an interactive environment on the best approaches to rolling out a biometrics programme.

Including contributions from
Mike Hardin

Director of Policy, Entry/Exit Transformation

U.S. Customs and Border Protection Agency

Case study presentations
Austin Gould

Assistant Administrator of Requirements and Capabilities Analysis (RCA)

Transportation Security Administration (TSA)

Sherry Stein

Head of Technology Strategy, Americas


Nilan Solanki

Deputy VP of Business Development

Metropolitan Washington Airports Authority

Wednesday 4th September 10:30 - 12:00

Opening Keynote Session

Daniel Coleman

Founder & CEO

Future Travel Experience

Welcome from APEX
Dr. Joe Leader



Welcome from the host
Samuel Ingalls


Barich, Inc

Inspirational Keynotes

The End of Sci-Fi – The correct approach to innovation in the 21st century when technology has made everything possible. What are the tech trends, and how can you capture the opportunity this provides in the travel sector?

World-renowned technology and innovation leader, and former Google X Chief Business Officer, to deliver inspirational address

FTE Global 2019 attendees will hear an inspirational opening keynote address by Mo Gawdat, the former Chief Business Officer for X, previously Google X, and a leading global expert in technology and innovation with the world’s most advanced organisation for breakthrough technology. Mo joined Google in 2007, after many successful years at Microsoft, and managed Google’s business in over 50 countries, focusing on his biggest passion: Emerging Markets and the considerable challenges they face with embracing innovation. Prior to becoming Chief Business Officer at Google X, Mo served as the Vice President of Business Innovation. Remarkably, Mo started close to half of Google’s operations worldwide. The latest being his role on Project Loon; an ambitious attempt to use high altitude balloons to provide affordable internet access to the remaining 5 billion people for whom today’s existing technology has proven too expensive or too complex to reach. Mo is also a serial entrepreneur who has co-founded more than 15 businesses in his career. He actively serves as a Board Member in several technology, health and fitness, and consumer goods startups as well as several government technology and innovation boards in the Middle East and Eastern Europe. Mo is the author of the book “Solve for Happy: Engineering Your Path to Uncovering the Joy Inside You” and he is also the founder of One Billion Happy, a global movement created to help one billion people become happier.

12:00 - 13:30

Official exhibition opening, lunch break and networking on the exhibition floor

Wednesday 4th September 13:30 - 15:00

Getting to grips with transformation and future-proofing your organisation

Second Working Session

Moderator’s scene-setting presentation

Insights from “Air Transport 2035” – a unique FTE/Fast Future Crowdsourced Think Tank

In this, our latest and most ambitious Think Tank project yet, we have partnered with Fast Future to invite our entire ecosystem to contribute their thoughts on the key drivers of change and potential scenarios for the industry, and help shape a portfolio of Industry Blueprints. These will outline scenarios of what the air transport industry around the globe could look like in 2035, the winning strategies required by players of different scale in major markets, and how all stakeholders should prepare themselves to thrive within it.

Complete the survey here >>

Rohit Talwar


Fast Future

Dr. Joe Leader



Michael Boland

Executive Vice President of Business Development

MAG (Airports Group)

Christina Cassotis


Pittsburgh International Airport

Aurelius Noell

General Partner


Lynette DuJohn

VP Innovation and Chief Information Officer

Vancouver Airport Authority

Jose Bonilla

Director, Innovation Task Force

Transportation Security Administration (TSA)

Points to consider:
  • Coming up with transformative ideas is one part, but how do you successfully scale proof of concepts?
  • How, and who, should decide which areas you should prioritise for transformation within your organization?
  • McKinsey estimate 70% of complex, large-scale change programs don’t reach their stated goals so how can that be avoided?
  • Is there a danger that too many transformation programmes prioritse digital over culture?
  • Is it essential that you bring in fresh thinking through new staff that have worked outside of the industry?
  • Can transformation be achieved through off-the shelf industry products or do you need to develop tailored systems and approaches in-house?
  • Can transformation be achieved in isolation, or do we need more collaboration than ever before?
  • What is the role of alliances within a transformation programme?
  • Will we see groundbreaking new partnerships between air-transport stakeholders and specialists from other verticals to support their transformation efforts?
  • Will travel become more of an experiential experience than a process driven one?
  • If we are moving towards seamless travel and IoT powered automation should airlines focus on digital and onboard efforts and less on running airport operations and processes outside of their Hub activities?
  • In turn what will the role of every stakeholder in the travel chain become?
15:00 - 15:45

Coffee break

Wednesday 4th September 15:45 - 17:00

WestJet Guest Session

Third Working Session

In support of our “Transformation” theme, at FTE Global 2019 we will introduce guest sessions in which leading organisations will put forward senior executives from across their business to deep-dive with our audience on how they are individually, and collectively, driving transformation. WestJet is in the midst of a huge transformation that has seen it launch a refreshed brand image, long-haul operations, an ultra-low-cost carrier and herald new products aimed at international and Premium travellers all as part of its plans to become a global network airline.

Presenters include
Charles Duncan

President, Swoop & Executive Vice President


Steven Greenway

President, Commercial


Wednesday 4th September 17:00 - 17:30

Day 1 Closing Keynote for all participants

Our Next Guest Needs No Introduction… with Joe Leader, CEO, APEX & IFSA

Peter Carter


Delta Air Lines

Wednesday 4th September 17:30 - 18:30

Happy Hour in the exhibition hall

Sponsored by

Make the most of the vital networking opportunities provided at the FTE Global 2019 Happy Hour, where delegates can enjoy demonstrations in the exhibition and network with their peers, over refreshing drinks and snacks. The Welcome Reception will begin early so participants have more scope to network outside of the official event proceedings.

Thursday 5th September 2019 - Day 2

08:00 - 09:00

Breakfast, networking and exhibition showcase on exhibition floor

Thursday 5th September 08:00 - 09:00

TSA Briefing

Incorporating contributions from
Austin Gould

Assistant Administrator of Requirements and Capabilities Analysis (RCA)

Transportation Security Administration (TSA)

Alexis Long

Chief Innovation Officer

Transportation Security Administration (TSA)

Jose Bonilla

Director, Innovation Task Force

Transportation Security Administration (TSA)

Russell Roberts

Chief Information Officer and Assistant Administrator for the Office of Information Technology

Transportation Security Administration (TSA)

Thursday 5th September 09:00 - 10:15

Joint Keynote session for “on the ground” and “terminal design” tracks

T.J. Schulz


Airport Consultants Council

Ultra-Low Cost Carrier perspectives on the airport of the future? How should it be designed and what role should technology play?

Kathleen Barrett

Vice President Fleet, Fuel and Airport Affairs

Sun Country Airlines

FTE Exclusive

Using innovation, technology and collaboration to revolutionise all areas of the airport operation; passenger, baggage and airside to create a new operating model that challenges the way we have operated as an industry for years, and truly transforms the passenger experience.

Simon Wilcox

Automation and Innovation Transformation


Raoul Cooper
Raoul Cooper

Senior Design Manager -

Innovation at British Airways & Director at Biometrics Institute

10:15 - 11:00

Coffee break on the exhibition floor

Thursday 5th September 11:00 - 12:30

Leaders Debate – Can new technology and alliances between airports and airlines revolutionise operational performance, and be the driving force behind operating model transformations?

Fourth Working Session

Satyaki Raghunath

Chief Strategy & Development Officer

Bengaluru International Airport

Dave Wilson

Founder & CEO

The Airport Guy

David Wilson

Managing Partner

daa International

Florian Eggenschwiler

Head of Innovation


Tony Chapman

Director Industry Affairs, Alliances and Strategic Initiatives

Collins Aerospace

Russell Roberts

Chief Information Officer and Assistant Administrator for the Office of Information Technology

Transportation Security Administration (TSA)

Gheorghe Spiride

Senior Technical Advisor


Topics to consider
  • How do you realistically achieve the vision of all “things” on an airport talking to each other to optimise turnarounds and operations?
  • Can tools like AR and VR revolutionise performance levels of Airport Operations Centre’s (APOC)?
  • How powerful can digital twin approaches be in the efforts to gain a competitive edge in operations?
  • We are now starting to see alliances between airports groups like we do airlines, but what will these alliances be key to achieving from a transformation perspective?
  • What role, if any, will blockchain have to airport transformation efforts?
  • If seamless travel is achieved passengers will not arrive at the airport so early which is sure to impact commercial revenues, baggage processes and handling services – how will the industry respond to this?
  • How much additional capacity can you expect to create from a fully optimized airport?
  • How can you ensure these new operating models are future proof, and won’t need addressing again in 5 years?
  • How do you effectively collaborate to work through process, procedure and regulation challenges?
  • Can we expect a consolidated supply chain with airports stepping into provide more services than ever before?
  • What kind of models can the industry adopt to ensure that any exciting new innovations or initiatives can be scaled up across the stakeholder eco-system?
12:30 - 13:45

Lunch break on the exhibition floor

Thursday 5th September 13:45 - 14:10

Post-lunch Keynote for all conference delegates

Thursday 5th September 14:10 - 15:30

The FTE Biometrics Summit – Part 1 (Case Studies)

Fifth Working Session

Dr. Joe Leader



Joint Presentation

How did Delta, US CBP, TSA and NEC team-up to launch the first biometric terminal in the US at the world’s busiest airport as a blueprint for the industry, and what can they share from their learning and operating experiences along the way?

Jason Hausner

Director - Passenger Facilitation Corporate Security

Delta Air Lines

Jason Lim

Identity Management Capability Manager

Transportation Security Administration (TSA)

Mike Hardin

Director of Policy, Entry/Exit Transformation

U.S. Customs and Border Protection Agency

Kris Ranganath

Senior Vice President of Innovation



Bangalore Airport – a platform for biometrics across India, and perhaps beyond.

Satyaki Raghunath

Chief Strategy & Development Officer

Bengaluru International Airport


Learnings from biometric trials on both sides of the Atlantic.

Dr. Bjoern Becker

Head of Future Intercontinental Experience Program


15:30 - 16:15

Coffee break on the exhibition floor

Thursday 5th September 16:15 - 17:30

The FTE Biometrics Summit – Part 2: How do we overcome the challenges to mass adoption of biometrics, and how do we design facilities if queue-less flow becomes a reality? (Panel Discussion) - Joint session with “on the ground” track

Sixth Working Session

Raoul Cooper
Raoul Cooper

Senior Design Manager -

Innovation at British Airways & Director at Biometrics Institute

Samuel Ingalls


Barich, Inc

Sherry Stein

Head of Technology Strategy, Americas


Juan Horacio Djedjeian

Director of Operations

Brasilia Airport

Celine Canu

Head Aviation Facilitation

International Air Transport Association (IATA)

Jason Van Sice

Vice President


Grant Gray

Senior Aviation IT Consultant

Faith Group

Arun Vemury

Senior Advisor, Biometric and Identity Technology Center

US Department of Homeland Security

Questions to consider
  • How does airport infrastructure need to be adapted to support biometric enabled queue-less travel?
  • Does future airport design need to be modularised to allow for adaption of space and processes?
  • Is biometric powered processing the right approach for all airports, large and small?
  • How do we avoid stakeholders taking different approaches with their biometric efforts and delivering different messages to policy makers?
  • Can we establish trust with passengers and regulatory bodies through open and transparent working relationships to help drive the business case forward?
  • What role can biometrics play in the travel experience beyond the airport (e.g. inflight, hotels, cruise terminals, offsite check-in, etc)
  • How do we address concerns about data security and privacy?
Thursday 5th September 19:00 - 22:00


At Chateau Nightclub & Rooftop, Paris Las Vegas

Hosted by

Sponsored by

Chateau Nightclub & Rooftop, Paris Las Vegas

Hosted by McCarran International Airport and sponsored by Collins Aerospace, this year’s Gala Party and Awards Ceremony will take place at Chateau Nightclub & Rooftop, Paris Las Vegas, beneath the resort’s iconic Eiffel Tower. It is one of the most unique and best Las Vegas nightclubs, and provides an unparalleled outdoor nightlife experience.

You can be assured on the best views, food and drink on the Strip and if that wasn’t enough, to support our future focus and the French flavour created by our location, we have hired robots to form a specially created tribute band – DaFTE Punk tribute to headline the night! The event will be this year’s premiere networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment.


View Photos

Friday 6th September 2019 - Day 3

09:00 - 09:30

Light breakfast, networking and exhibition showcase on exhibition floor

Friday 6th September 09:15 - 10:30

Day 3 keynote session


What is the latest on the roll-out plans for Hyperloop, and how complementary will it be to existing modes of travel like air-transport? 

Ryan Kelly

Head of Marketing and Communications

Virgin Hyperloop

The role of Haneda Airport on social implementation of robots

Junichi Shimizu
Junichi Shimizu

Vice President of Business Marketing Division

Japan Airport Terminal Co., Ltd.

Toward 2020, Japan is required to improve services and user satisfaction in every location, but has the problem of reducing the labor-producing population. Haneda Airport believe that the use of robot technology is indispensable, and as part of the government’s “Reform 2020” project, established the “Haneda Robotics Lab” in 2016 with the aim of contributing to the spread of robot technology to Japanese society and dissemination to the world through this activity. In addition to providing robot developers with opportunities to conduct experiments in the airport, they have been identifying problems, and sharing their knowledge while making robots feel familiar to those who use the airport.

In their keynote at FTE Global they will talk about their experiments and learnings so far, their upcoming trials powered by avatars and AI, and how they now see future of robotics in travel.

Visions and learnings on innovation from Vistara – the first airline in India to introduce robotics and biometrics into a live airport environment in India.

Ravinder Singh

Chief Information & Innovation Officer, Tata Singapore Airlines


10:30 - 11:00

Coffee break on the exhibition floor

Friday 6th September 11:00 - 12:15

The FTE Co-creation Forums

Seventh Working Session

We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it, which is why we are continuing to build the FTE Co-creation Forum three years after its successful introduction. The session will provide a discussion platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.

There will be groups in different working zones, each with their own captain working in a parallel sector who will lead discussions on each table and help inspire outside-the-box thinking. At the start of the session, each delegate will join one of the discussion groups. They will then play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report. The conclusions will also be passed to industry associations to help influence their next steps, so the good work can live beyond our time together in Vegas.

Working Groups: 

Design Thinking Workshop on “How can the industry deliver what the Customer Really Wants”

Following their keynote presentation Raoul and Simon will lead delegates through an interactive session leveraging design thinking and visualisation tools to explore what the modern customer really wants from the industry throughout their passenger journey. After establishing their wants with workshop participants the session will then look to uncover the areas of conflict between stakeholders on delivering that vision, and then contextualise these in the customer view, before exploring collectively what are the right ways for stakeholders to move forward in order for the industry to realise the potential that exists to transform the passenger experience. 

Led by Simon Wilcox, Automation and Innovation Transformation, Heathrow & Raoul Cooper  Senior Design Manager – Innovation, British Airways & Director at Biometrics Institute

Understanding Chinese passengers, and tailoring airport processes to deal with the growth

Viola Wang

Head of Asia region Commercial Relations


Key questions for working groups to consider:

  • What are the biggest challenges to improving performance in this area from each stakeholder perspective?
  • Taking into consideration the challenges facing each party involved, what are the best ideas for improving these areas from each stakeholder perspective?

Key points to consider when forming collective conclusions and recommendations:

  • What collaboration model(s) could help achieve these improvements?
  • What are the realistic timeframes for executing these plans?
  • Who should fund/lead the improvements?
12:15 - 12:15

Conference close

Friday 6th September 12:45 - 14:00


Option 1

McCarran International Airport tours

A showcase of passenger experience and design excellence – guided tours of Las Vegas McCarran International Airport T3 will start kerbside and work through the terminal and onto the apron.

Option 2

Park MGM tour

Park MGM, formerly Monte Carlo Resort and Casino, is a megaresort hotel and casino on the Las Vegas Strip in Paradise, Nevada, United States. The hotel, with a height of 360 ft (110 m), has 32 floors, featuring a 102,000-square-foot (9,500 m2) casino floor with 1,400 slot machines, 60 table games, and 15 poker tables. It is owned and operated by MGM Resorts International. The hotel offers 2,992 guest rooms, including 259 luxury suites. The Monte Carlo was converted into Park MGM between late 2016 and 2018, with the upper floors being converted into a boutique hotel, NoMad Las Vegas. This guided tour will give you an invaluable insight to the design, and guest experience, strategies behind these amazing new facilities.

Why attend FTE Global?

Don’t just take our word for it – read what FTE Global attendees have said about the show…

“My experience at FTE Global 2022 has been fabulous. It has been an excellent networking experience. We have connected with all levels of airports. People are very open to new and innovative ideas, so we are thrilled to be here. The number and quality of visitors to our booth has exceeded my expectations. I have sat in on many of the conference sessions – I thought the range of topics and content discussed was very well thought out, and the quality of the speakers was excellent.”

Pati Flannery, Strategic Partnerships, North America, Ariadne Maps

“It has been wonderful here at FTE Global 2022. We are a start-up with a very new technology and have found the response overwhelming, because the quality of attendees is exactly what we are looking for. We have made great contacts. This is probably the most unique way of us meeting a lot of people in a short period of time. The ability to meet people at a high level here, who are able to make purchasing decisions, is unrivalled. It is a great way of spending some of our marketing budget and getting a great return. We will definitely be back next year.”

Finbarr Ring, Sales Director, Airware Solutions

“It has been excellent. It is my first time attending FTE Global. We are really pleased with the conference sessions, the networking, and the exhibition floor. It was very good because I had airlines, vendors and consultancy groups visiting the booth, so I am very pleased. I made a lot of good contacts. The conference sessions I attended were very interesting. I definitely will come back to FTE Global – it has been very good for us.”

Diego Ferrer, Senior Advisor, Falco Systems

“FTE Global 2022 has been a very good experience. The quality of the attendees and conversations taking place are at a different level altogether. There is no sense of competition – the common theme in all of the conversations is how to collaborate, collectively share experiences, and transform the passenger experience. I see a lot of people being open and helping each other. This is a great networking opportunity in terms of making new connections and having meaningful conversations.”

Amit Sukhija, Founder & CEO, ZestIOT Technologies Pvt. Ltd

“The experience at FTE Global has been great. We have had quite a bit of traffic through our booth, which is good. The conference sessions have been quite lively, with lots of discussions. We like those discussions – weare not just listening, we are participating, which has been great. There has been more time for networking this year, which has been good. The number of visitors to our booth this year is a little bit higher than it was in past years. We have been attending FTE Global since the beginning, so we will be back again.”

Mark Stokes, Business Unit Manager, Brock Solutions

“I am a first-time attendee at FTE Global. Having the opportunity to walk the floor, meet all of the other exhibitors, and discuss how we can collaborate in the future has been really something that I enjoyed thoroughly. There has been a steady stream of visitors to our booth. The set-up is really good, being able to have everybody go through the exhibition in order to get to the conference rooms means there has been a very good flow and consistency to the exhibition. The overall networking opportunities are plentiful. There are lots of coffee breaks and opportunities for us to engage with other attendees. I have had phenomenal conversations after some of the breakout sessions. I will definitely attend FTE events in the future.”

Ron Glickman, VP North America, Snowfall

“This is my first time attending FTE Global. There are all sorts of technologies – we have the airlines, we have companies that are providing solutions for the airports, so this really is a great opportunity for us to learn about what is going on in the industry. We have had excellent discussions with people coming to our booth. We have had way more visitors than we were expecting. The networking at FTE Global has been excellent. I think this event is fantastic for the industry as a whole. I clearly see the value in attending – you learn in two days what would take you six months otherwise, because there is so much knowledge in this room right now.”

Vishram Dalvi, Principal, Tech Business Development, Just Walk Out Technology By Amazon

“This is my second year at FTE Global and the experience has been spectacular. The decision-makers have visited the booth to have conversations and it has just been a really good show. We have been busy for the entire two days. I think the important thing here is that the decision-makers attending the event are very high quality. One of the important things about the event is the networking opportunities – we have had good sessions during the evenings and also the coffee breaks, so the booth traffic has been fantastic. I have had the chance to attend a couple of the conference sessions – they are very well-positioned for what we are doing today, but even more importantly they are exploring what the future is bringing. We will definitely be back next year – the quality of attendees and prospects that we have is fantastic.”

Jim Nation, Senior Account Manager, NEC

“It has been an incredible experience here at FTE Global. Last year was my first time attending and it keeps getting better every year. The amount of contacts we have made, the networking opportunities, and the chance to interact with the industry is a valuable experience – the right people are all here at FTE Global. The conference content is incredible, as it was last year. The social events at FTE Global are wonderful. The quality of visitors to our booth has absolutely met my expectations. 1,000%, we will absolutely be looking to return in 2023 – hopefully bigger and better.”

Jessie Hillenbrand, Senior Director, Federal Marketing, IDEMIA

“I always enjoy coming to FTE Global. The number of visitors to our booth has been good. All of the key airlines, including American, Delta, Frontier and United plus others, have all come by, which is good. You do meet a lot of C-level executives at FTE Global and those are the people who need to get the products agreed within the organisation. One of the good things about this show is there is always a lot of interest from attendees on the technology – they actually all want to understand how it all works and how it all fits together, so it is a good event to show off technology.”

Mike Sanderson, Director, ICM Airport Technics, Amadeus IT Group

“My overall experience here at FTE Global has been fantastic. I think this is really the premier event for the year. It has been the most exciting, the most well-attended, and it has been all levels of management. I have sat in on several of the conference sessions, which have been wonderful, especially the panel discussions. I would love to come back to this event in the future – next year and every year.”

Cathy Rich, Head of Airport Operations, Americas, Collins Aerospace

“Overall, the experience being here at the show was very good. We are very satisfied with the results. The number and quality of people visiting our stand was good – they were the right people in terms of their responsibility roles and their airports. The networking opportunities and social events, especially during the coffee and lunch breaks, gave a lot of opportunity to get in touch with other exhibitors, visitors and participants in the conference. It has been the first time for us attending FTE Global and we are looking forward to attending again next year.”

Christian Tischler, CFO, Sittig Technologies

“ We have been at FTE for at least the past three or four years. I like events like this because you can catch up with people and chat to airports and airlines. For instance, I managed to talk to some interesting entities such as Frankfurt Airport, Delta Air Lines and Atlanta Airport, so this was very important to me.”

Peter van der Lende, Business Development, The Americas & Europe, ICM

“ We have had a fantastic show this year. It has been tremendous, especially in getting new customers interested in our solutions.”

Robert Sikam, Portfolio Director, bagchain

“ The show has been great for us. We met with a lot of existing customers, but also a lot of new customers. We have made some really exciting contacts and we are really happy with how the show is going. I think FTE is one of the few shows that really brings a lot of airports from the US but also globally in one place.”

Marc Rauch, Managing Director, Xovis USA

“ The participants who are here at the show are here to learn and that is what makes the show special. There is a lot of engagement. The meeting booking system was great and it worked really well for us and everybody showed up to the meetings.”

Kasper Hounsgaard, Managing Partner, Copenhagen Optimization

“ There have been so many people visiting our booth. It has been fantastic in the exhibition. This is one of the best shows, if not the best, that we attend. We are meeting all the right people from airports and airlines. It’s an awesome place to connect.”

Daniel Vandevenne, Account Manager, Brock Solutions

“ This is the show for the aviation market. Most of the key solution providers are here. The networking opportunities are fantastic – we’ve definitely been meeting the right people here.”

E. DJ Lee, PhD, Director Global RFID Channel, Avery Dennison

“ We have had many people visiting our stand. There has been big interest in our (aircraft) seats and what we can do for the passenger experience. We have certainly met the right people at our stand. It is our first time here, and the show has exceeded our expectations.”

Andrea Giordano, R&D Manager, Optimares

“ From an expo side of things, we’ve made some great connections, including new connections. It’s been a really good opportunity for us to see how things in the industry are going, how it is developing.”

Greg Jones, Managing Director, Worldwide Hospitality & Travel, Microsoft

“ The networking has been very good. There is a good quality of people here. It is my first time attending FTE Global and 80% of visitors to our stand have been interesting to us.”

Manuel Aragones, CEO, Travel Compositor

“ FTE Global has been great. We’ve had lots of people coming by the stand. We’re really interested in meeting airports, and the event has been very good for that. The show has met our expectations and we would come again.”

Michael Moore, Director, Client Services, Aislelabs

“ The show is amazing. We’ve been very busy, with lots of interest in our RFID solution. We’ve been meeting the people we were hoping to meet. There are very big opportunities here at the show and it’s nice to network with potential customers within the industry.”

Borry Vrieling, Founder and Managing Director, eezeetags

“ It has been busy – once again a great show. The event grows every year. FTE Global is a staple for us.”

Brad Iverson, Vice President – Sales, Embross

“ I’m getting to meet people I don’t normally meet at other trade shows. The quality of meetings we’ve had has been fantastic. The conference sessions I’ve been in have also been excellent.”

Thomas B. Duffy, Managing Director, Gate Solutions, ADB Safegate

“ We have certainly met the right people here. The quality of contacts we have met has been brilliant…it has been perfect for us really. ”

Robin Springer, Product Manager, Global Product Management, Information Management Services, Collins Aerospace

“ It’s the first time I’ve participated and the event has been excellent. There has been non-stop customer interaction and we have identified some very good leads. The event is even more interactive than I expected, and the networking and social aspects have been great.”

Paul Nihill, Senior Account Manager Advanced Recognition Systems, NEC

“ We have got 8 to 10 solid leads. The people stopping by our stand are the right kind of people. I’ve been doing trade shows for 25 years and I can see that there’s a good mix of vendors here. The leads are for good potential customers. ”

Keith Holt, Principal Solution Engineer, Salesforce

“ It has been a great event. There has been good traffic in the exhibition, and we have made several good contacts. The networking opportunities are excellent.”

Jeana Schneck, Key Account Manager Commercial Displays HE B2B Division, LG Electronics USA

“The great thing for our team at FTE Global has been to try to understand what other people are doing and get great new ideas. I think United is doing more to innovate in more areas than any other airline in the world,but there’s still plenty of good ideas and innovation that’s happening outside and the opportunity to come to a place like FTE Global and learn what others are doing really helps get that creative engine firing and get more ideas. Our team wants to come back and share all the areas in which we are leading that sometimes people don’t know about – giving them the opportunity to come and show the pride that they have in that leadership role will be exciting.”

Scott Kirby, Chief Executive Officer, United Airlines

“I always love coming to FTE Global – I have been coming for many years. It has always been the highlight of the year. It is really great to be in one place where everyone is thinking about how we can do things differently, think outside of the box, and work with all the different partners who are trying to help us to innovate. We are so excited and honoured to host FTE Global next year. We will throw a good party and provide Los Angeles-specific experiences, as well as making participants’ journey there pleasant and safe. We can’t wait till you’re all there.”

Justin Erbacci, Chief Executive Officer, Los Angeles World Airports (LAWA)

“My experience at FTE Global was great. I have talked to a lot of smart people and had a great time. The social events and networkingopportunities have been fantastic. I have had the opportunity to sit in on the conference sessions. The topics were really good – they are unique, but they are relevant to all travellers, especially digital identity which is on the cutting-edge of technology. The exhibition has a really good range of companies – you can come and see all travel has. Based on my experience this year, I will be back for sure, so I am looking forward to it.”

Yemi Oshinnaiye, CIO, Transportation Security Administration (TSA)

“My experience this year at FTE Global has been fantastic. It is my third consecutive time attending the event. The networking opportunities and social events have been terrific. The conference sessions have been fantastic as well. There are always interesting companies here in the exhibition hall – this year was certainly another success in that sense for me. I will absolutely be back at FTE Global again.”

Charles Duncan, President, Norse Atlantic Airways

“As always, the networking opportunities have been fantastic. It has been really great to network with a lot of like-minded people. One of the things I love about FTE events is that we get people of a senior level from airlines, airports and vendors, so it has been great. It has been a really interesting exhibition – it is great to see a mix of well-established companies as well as start-ups, and also good to see a number of new launches. The conference sessions have been really interesting. I have been attending FTE Global for a number of years and am looking forward to going to LA next year.”

Chris Annetts, Chief Strategy Officer, Heathrow Airport

“I have been attending FTE Global for over a decade and it is just incredibly refreshing to be not only in a learning environment, but a relaxed environment where we are able to engage in very healthy, forward-looking conversations and really try to push the boundaries. FTE Global is not the usual mundane conference, so I am super-proud of what you are doing. I have been absolutely overwhelmed by the number and quality of visitors to our booth. Of course, I will be back at FTE Global. It just never ceases to amaze me how much bigger and better the event becomes, and really that is the beauty of bringing airports, airlines and vendors together, along with regulators, so in an environment like that you can really never go wrong.”

Brian Cobb, Chief Innovation Officer, Cincinnati/Northern Kentucky International Airport

“My experience at FTE Global has been fantastic. It is a great showcase of all the latest technology. It is very exciting – I am sort of overwhelmed by how much technology there is here, you can’t consume it all. Congratulations on such a fabulous show.”

John Thomas, Chief Executive Officer, Connect Airlines

“This is my first time attending FTE Global and I have really enjoyed it. What I really like is it’s a great mix of not only our vendor partners, but also airlines and a good representation of international airports as well. It’s good to share information and network. I’ve really enjoyed the opportunity to get away and be strategic for a couple of days.”

Mike Youngs, VP of Information Technology, Dallas/Fort Worth International Airport

“It is my first time attending FTE Global. I’ve really enjoyed the opportunity to tell the DFW digital twin story for the first time out in a public setting. It’s great to see what other airports are doing around this space – it’s going to take a village to transform this industry. It is this type of environment at FTE Global that allows us to exchange what worked, what didn’t work, and the new innovation and ideas that are coming together. We’re all going to leave this event better equipped for what we need to do for the mission.”

Shaun Klann, Head of Strategic Growth, Willow

“LAX is obviously a great airport, so it is great to have the co-located FTE Global and APEX EXPO in Los Angeles this year. We are actually thinking about doing something special together with LAX and FTE for the show, so you can be surprised and looking forward to this.”

Dr. Bjoern Becker, Head of Program Future Intercont Experience, Lufthansa

“ I have attended a number of FTE events over recent years, some as a delegate and others as a speaker. FTE Global in particular, always attracts a diverse mix of experts and professionals from across the world of aviation. What stands out against other conferences is the inclusion of hospitality, technologists and futurists who help delegates learn from other sectors, which enables a broader knowledge and understanding of what else we can do to promote the aviation sector. Networking opportunities and social events are always of the highest standard and allows old and new friends to come together in a relaxed and fun way.”

David Wilson, Managing Partner, daa International

“ I felt that at Future Travel Experience the past week the conference has been excellent to not only be able to have though-provoking aviation discussions, but also to collaborate and connect to other airports and leaders in aviation.”

Naashom Marx, Senior Manager Innovation, Cincinnati/Northern Kentucky International

“ The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Deputy Chief Officer - IT (CTO), Austin Bergstrom International Airport (AUS)

“ FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“ I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“ It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, DDirector/MD Innovation & Solutions for Customer Contact Centers, United Airlines

“ I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, Vice President, Technology and innovation, ADM Aéroports de Montréal

“ The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“ I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, VP Airport Development and Asset Optimization, Vancouver Airport Authority

“ FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, MBA | Product Management & omni-channel Customer Experience, SkyTeam

“ The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“ As always, I come away inspired, with lot of ideas and new perspectives to try to push my organisation even further.”

Guðmundur Daði Rúnarsson, Chief Commercial & Airport Development Officer, Keflavik (KEF) International Airport

“ I really enjoyed the event and seeing lots of interesting airlines and technologies. Highlights for me were the NASA and TSA talks and the collaboration work between the partners. There are differences we have, but it is very interesting to make it all come together.”

Lilian Narumi, Passenger Services Manager, Singapore Airlines

“ I’ve been asked by a number of people how FTE compares to other events on the aviation circuit. My response is that it’s very much a case of quality over quantity, with a more focused selection of relevant speakers and discussion topics, rather than the broad brush approach used by others. It’s this focus on quality speakers, innovation and informative topics that makes FTE the success that it is.”

Martin Bowman, Aviation Technology Director, Deloitte

“ The sharing amongst partners airlines and operators is what makes this show unique. Everybody gives a lot of insights on the issues and challenges of the industry and it is good to hear that there are similarities in the issues we are all facing.”

Alphonsus Chan, Manager, Corporate IT & Technology, Changi Airport

“ The show has been tremendous so far. I managed to see some incredible presentations from a lot of great people from inside the industry. We were able to meet with a lot of vendors with whom we have talked to before, but it is great to meet them here in person, which makes it a lot more efficient for us to make decisions on how we drive the guest experience for passengers. For me, this event is really forward looking – it’s not just about what people have accomplished, but about what they were trying to accomplish. So, I think that’s very valuable, as we are trying to move the industry forward.”

Bobby Schroeter, Senior Vice President and Chief Marketing Officer, Spirit Airlines

“ Compared to some of the other industry events which are a lot broader, FTE really focuses on innovation, so that makes it different. It is always about new ideas and new technologies that could be applied in real life problems, so that’s what makes it unique.”

Suhail Kadri, Senior Vice President Technology & Innovation, Hamad International Airport

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Vital Event Information

Future Travel Experience Global 2023 is a global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to learn, collaborate and be inspired on their next moves to transform their organisations’ passenger experience, business performance & sustainability strategies.

Future Travel Experience Global 2023
- September 2023
Long Beach Convention Center, California, United States

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