Sessions will focus on how future airports should look and operate in the post-COVID-19 world; baggage innovation; progressive approaches to airport design, construction and sustainability; touchless travel; biometrics and digital identity; and using technology and innovation to meet new efficiency, commercial, safety and health considerations at the airport. Leading organisations already confirmed to speak in this track include ACI, Star Alliance, Oman Airports, Delta Air Lines, McCarran International Airport, American Airlines, Reach Airports, Sun Country Airlines, Southwest Airlines, TSA, U.S. CBP, Japan Airlines, Alaska Airlines, Cincinnati / Northern Kentucky International Airport, Lufthansa and Port of Seattle.

The agenda - Subject to change

Tuesday 7th December


Speaker Invited

Tuesday 7th December 14:00 - 17:30

FTE Innovation & Startup Hub activities including visit to Virgin Hyperloop Test Track (FTE Hub members only)


Part of our exclusive members-only FTE Innovation & Startup Hub agenda, which brings together the most forward-thinking corporates, startups and scaleups in the air transport industry and provides a unique platform for them to share expertise, collaborate and deliver positive change.

To learn more or to join the FTE Innovation & Startup Hub, click here: https://www.fte-hub.com/

Click here to register


Speaker Invited

Tuesday 7th December 14:00 - 17:00

Tours and briefing of the TSA Advancing the Checkpoint Environment (ACE) initiative at McCarran International Airport (LAS)

The TSA Innovation Task Force will lead guided tours and deliver a briefing to showcase the latest iteration of the future checkpoint site running at LAS, which is trialling new machines, and new approaches, to gather data and feedback on whether the technology is something TSA wants to use at airports nationwide. It will also share its future plans around the evolution of security processes.

Including contributions from:


Austin Gould
Assistant Administrator, RCA
Transportation Security Administration (TSA)
Matt Gilkeson
Director, Innovation Task Force
Transportation Security Administration (TSA)

Featured Technologies


  • Digital Signage
  • Automated Screening Lanes (ASL) integrated with Computed Tomography (CT) X-ray scanners
  • Credential Authentication Technology (CAT)
  • UV-C light Sanitization System
  • Enhanced Advanced Imaging Technology (AIT) Body Scanner
  • Customer Movement Analytics

Overview


  • The ACE Checkpoint is a one-of-a-kind innovation checkpoint located in Las Vegas McCarran International Airport (LAS).
  • After months of remodeling during the pandemic, the ACE Checkpoint reopened on June 7, 2021.
  • TSA’s ITF is utilizing this site for side-by-side testing and evaluation of emerging security technologies from a variety of vendors in a live checkpoint environment.
  • Several innovative technologies are now being demonstrated at the Innovation Checkpoint.
  • The checkpoint is the only one in the country with three ASLs, integrated with four CT scanners, allowing for uninterrupted movement of carry-on luggage though the screening process.
  • Future planned demonstrations include Credential Authentication Technology-2b (CAT-2b), AutoCAT, and Dynamic Screening.

Click here to register


Speaker Invited

Tuesday 7th December 15:30 - 17:30

FTE Baggage Innovation Working Group meetings (active members only)


A total of four FTE Baggage Innovation Working Groups have been launched building on the ideas forged by senior executives at the likes of Pittsburgh International Airport, Wizz Air, Bangalore International Airport Limited, AirAsia and Virgin Atlantic in our recent FTE Business Model Transformation Think Tank. These groups have hundreds of contributing industry figures from around the world and will focus on the following topics:

  • Advancing off-airport baggage collection, check-in and delivery
  • Simplifying baggage infrastructure and processes at the airport
  • Unlocking opportunities presented by modern baggage messaging
  • Creating new commercial models for new baggage approaches

You can learn more about this effort here

Click here to register


Speaker Invited

Tuesday 7th December 17:30 - 18:30

Welcome Reception in the exhibition hall

An unrivalled opportunity to mix and form lasting business relationships with some of the industry’s leading professionals. The FTE Global Welcome Reception invites delegates to enjoy demonstrations in the exhibition and network with their peers, over refreshing drinks and snacks.

Click here to register


Speaker Invited

Tuesday 7th December 20:00 - 23:00

Special Industry Screening of Top Gun: Maverick

Everyone who works in this industry loves aviation, and wouldn’t it be wonderful to see the most anticipated aviation movie for decades in an exclusive private screening with hundreds of your peers? Of course, it would! That is why we are super excited to share that we will be showing a special industry screening of Top Gun: Maverick at FTE Global+ 2021 in Las Vegas as part of the event’s opening day social activities on 7 December. The legendary Pete “Maverick” Mitchell keeps pushing the envelope after years of service as one of the Navy’s top aviators. He must soon confront the past while training a new squad of graduates for a dangerous mission that demands the ultimate sacrifice. This landmark movie has pioneered new ways of filming to make the audience really feel like they are actually in the cockpit with the fighter pilots. Real Flying. Real G-Forces. Pure Adrenaline 

Click here to register

Wednesday 8th December


Speaker Invited

Wednesday 8th December 08:00 - 09:00

Breakfast in the exhibition hall

Start your day by visiting the FTE Global exhibition floor and enjoying a morning coffee and breakfast pastry. Take this opportunity to chat with our incredible selection of suppliers showcasing their solutions, products and services to help solve your industry challenges and inspire strategical business decisions.

Click here to register


Speaker Invited

Wednesday 8th December 08:00 - 09:00

U.S. CBP Briefing & Technical Overview Workshop

FTE Global 2021 will be complemented by a U.S. CBP workshop, at which experts from CBP, TSA and guest speakers will lead in-depth technical sessions in an interactive environment on the best approaches to rolling out a biometrics programme, and more.

Including contributions from:


Diane J. Sabatino
Deputy Executive Assistant Commissioner, Office of Field Operations
U.S. Customs and Border Protection
Jason Lim
Identity Management Capability Manager
Transportation Security Administration (TSA)
Patrick Sgueglia
Product Manager - Regulatory Services & Biometrics
Lufthansa

Click here to register


Speaker Invited

Wednesday 8th December 09:00 - 10:15

Opening Keynote Session for all participants

WELCOME FROM FTE CEO:


Daniel Coleman
Founder & CEO
Future Travel Experience

Welcome from the host:


Rosemary A. Vassiliadis
Director of Aviation
Clark County Department of Aviation

Opening Session
Keynote 1:


FTE Global Exclusive
The Virgin view of the future of travel, and how their efforts across air, sea, land and space could interconnect and help forge new industry approaches.

Juha Jarvinen
CCO
Virgin Atlantic & President Emeritus, APEX
Mariana Fonseca Medina
VP of eCommerce
Virgin Voyages
Diana Zhou
Senior Director of Global Business Development
Virgin Hyperloop


Opening Session
Keynote 2:


How United Airlines is transforming the airline industry through bold commitments in areas such as urban air mobility, sustainability & supersonic travel.

Michael Leskinen
President
United Airlines Ventures & Vice President of Corporate Development and Investor Relations, United Airlines

More incredible speakers to be announced soon

Click here to register


10:15 - 11:00
Coffee break and networking in the exhibition hall


Speaker Invited

Wednesday 8th December 11:25 - 12:30

Second Working Session – How should future airports look and operate in the post-COVID-19 world in order to thrive?

Moderator


Antoine Rostworowski
Senior Vice President, Programmes and Commercial Services
ACI World

Format


A candid discussion about new business models and the ways in which all stakeholders can work more effectively together to achieve future-proof designs, enhance commercial success, get technology choices right, smooth processes, reduce costs, lower emissions and better serve passengers.

Panellists


Andrew O’Brian
CEO
Reach Airports & Chair of ACI Latin America & Caribbean (ACI LAC)
Julie Rath
VP, Customer Experience & Reservations
American Airlines
Kathleen Barrett
Vice President Fleet, Fuel and Airport Affairs
Sun Country Airlines
Augusto Santos
Head of Design and Innovation Team
Collins Aerospace

More incredible speakers to be announced soon

Questions to consider:


  • Is there an opportunity now for a radical rethink of what industry stakeholders are each responsible for delivering on the airport campus in order to facilitate travel that could create smarter operations and commercial advancement for all parties?
  • How might operating and business models of airlines and airports likely change in the next 10-20 years, and how could that that impact the strategies of industry stakeholders operating on the airport campus?
  • How might societal trends change in the next 10-20 years and how should that impact business, operations, commercial and facility development strategies?
  • How might technology change in the next 10-20 years and how should that impact facility development, commercial and operational strategies?
  • What does airside/landside look like in the future?
  • Do we still need systems like AODB at the airport?
  • What new collaborations can be envisioned between existing industry stakeholders, and those operating in other sectors, that could further advance the industry?
  • With additional checks for passengers likely for years into the future how might airport infrastructure and processes evolve as most are dealt with right now at provisional checkpoints which is not sustainable long-term?

Click here to register


12:30 - 13:45
Lunch and networking in the exhibition hall


Speaker Invited

Wednesday 8th December 13:45 - 14:10

Post-Lunch Keynote for all participants

How is Delta Air Lines advancing the bold vision the airline unveiled at CES in 2020, and what’s next as Delta continues to innovate to pull the future of flying forward?

Matt Muta
Vice President Innovation
Delta Air Lines

Matt is one of the industry’s smartest minds and has over 30 years of experience with roles in leadership, emerging technologies, and innovation. He oversees an organization within Delta that drives innovation through exploration, rapid prototyping, envisioning and the development or investment in new technology. He is a long-time friend to FTE and we are delighted to welcome him back to FTE Global to share details on where his team is focused now and his views on the future of travel.

Click here to register


Speaker Invited

Wednesday 8th December 14:10 - 15:30

Third Working Session – Baggage Innovation Summit

OPTION 1


An effort to transform the baggage experience was introduced as part of FTE’s Business Model Transformation Think Tank in December 2020 which was created by senior executives from Pittsburgh International Airport, Wizz Air, Bangalore International Airport Limited, AirAsia and Virgin Atlantic and was further developed by a huge industry crowdsourcing effort led by FTE, and steered by Samuel Ingalls and Andrew Price, for FTE Virtual Expo 2021 this May.

To keep building on this important work a total of four FTE Baggage Innovation Working Groups have now been formed to contribute new ideas and expertise, help shape recommendations and be catalysts for POCs or trials that will help revolutionise the future of baggage in travel. These groups have hundreds of contributing industry figures from around the world and will focus on the following topics:

  • Advancing off-airport baggage collection, check-in and delivery
  • Simplifying baggage infrastructure and processes at the airport
  • Unlocking opportunities presented by modern baggage messaging
  • Creating new commercial models for new baggage approaches

Moderator


Andrew Price
Head of Baggage Transformation
Future Travel Experience

Working Group Captains include:


Kevin Kleist
Emerging Trends Advisor
Southwest Airlines
Idar Sørgjerd
Manager, Baggage Handling Service, Technical Infrastructure & Innovations
Avinor
Darin Juby ( Invited)
Director Baggage Services
Greater Toronto Airports Authority
Jason Odey ( Invited)
Director, Global Baggage Excellence
Air Canada

Format


This session will share some of the latest thinking from these working groups, and also highlight baggage innovation case studies from around the world that are pioneering game changing new approaches.

Click here to register


Speaker Invited

Wednesday 8th December 14:12 - 15:30

The future of Operational Excellence – How to adapt to the changing environment and bring airport management to the next level

OPTION 2

Be prepared to learn from other airport experts in this workshop where we will envision the future of operational excellence.

While operational excellence has always been the core of airport operations, the world of aviation is undergoing dramatic change and requires us to review our approach towards operational excellence. Not only the continued impact of the crisis, but also elements such as technology, sustainability or the voice of our customers pushes us to bring the way we manage operations to another level. Technological evolutions offer us a wide area of opportunities, though the solution not merely lays in fancy applications. How do you ensure a holistic airport management and avoid silo-thinking? How do you reconcile the different objectives and visions of different stakeholders? How do you ensure a high level of flexibility to swiftly align demand with capacity with a significant but very stable asset base?

This workshop is not only aimed at operational experts, but aims to bring together experts from all disciplines (operations, commercial, infrastructure and digital), as one thing is for sure: the future of operational excellence requires now more than ever a reinforced collaboration over the entire airport ecosystem. The workshop will be moderated by Airport Intelligence, the consulting branch of Brussels Airport, well known for their long standing history of operational excellence in a collaborative environment.

Moderator


Korijn Defever
Senior Manager Operational Excellence
Airport Intelligence by Brussels Airport

Click here to register


Speaker Invited

Wednesday 8th December 14:13 - 15:30

Third Working Session - Workshop: What will the mobility ecosystem of the future look like and how will air-transport stakeholders successfully integrate with it?

OPTION 3

Joshua Hirschheimer
Practice Lead - Aerospace, Transportation and Logistics
Porsche Consulting

The mobility ecosystem continues to evolve as it supports population growth, urbanization, and environmental concerns.  As we navigate this transformational journey, an important consideration for air transport stakeholders is identifying and building out the customer journey. Join this interactive session to learn how air-transport stakeholders can successfully design customer experiences to achieve competitive advantage in this dynamic environment.

  • Learn how Porsche has created a holistic customer experience for the digital mobility age
  • Gain insight into what success drivers are essential for creating winning customer ecosystems
  • Learn how air transport stakeholders are collaborating to create a customer centric intermodal transportation journey

Click here to register


15:30 - 16:15
Coffee Break and networking in the exhibition hall


Speaker Invited

Wednesday 8th December 16:15 - 17:30

Fourth Working Session – Using technology and innovation to meet new efficiency, commercial, safety and health considerations at the airport

OPTION 2

Moderator


Ryan Ghee
Head of Strategy & Development
Future Travel Experience

FORMAT


A panel of industry experts will share a range of dynamic approaches they are exploring that can help airlines, airports and other industry stakeholders evolve their approaches to improve overall business performance. Where possible, the panel will provide real feedback and lessons learned from their own early-stage projects and new approaches that have driven efficiencies, reduced costs, improved revenues and/or supported biosecurity efforts.

Goals


  • Understand the potential of each suggested new approach
  • Identify use cases for airlines, airports and their partners
  • Share best practice and lessons learned from first movers

Presenters:


Idar Sørgjerd
Manager, Baggage Handling Service, Technical Infrastructure & Innovations
Avinor
Kevin Kleist
Emerging Trends Advisor
Southwest Airlines
Daniel McCoy
Chief Innovation Officer
Transportation Security Administration (TSA)
George Merritt ( Invited)
Senior Vice President of Strategic Operations
Denver International Airport

Topics to be covered include:


Virtual queuing, remote screening facilities, autonomous vehicles, biometrics and touchless travel, microgrids, security checkpoint initiatives, air quality refinement, robotics, biosecurity initiatives, indoor navigation systems, startup engagement, AI, computer vision and machine learning efforts.

 

More incredible speakers to be announced soon

Click here to register


Speaker Invited

Wednesday 8th December 20:30 - 22:30

FTE Global Networking Reception and FTE Global Innovate Awards – Ironwood Terrace, ARIA Resort

At the epicentre of FTE events, we recognise airlines, airports, vendors, startups and individuals from across the EMEA, Americas and Asia. Celebrating innovators for their outstanding efforts to improve the customer experience and business performance, and those who are taking the aviation industry to greater heights through their dynamic efforts. The FTE Global networking reception provides the perfect occasion to announce and honour our winners, amongst industry friends and colleagues.

Click here to register

Thursday 9th December


Speaker Invited

Thursday 9th December 08:00 - 09:00

Co-Creation Breakfast Sessions

FTE Workshops, Co-Creation Forums & Jumpseat Debates

FTE aims to be an industry change catalyst and we are making every effort to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it. These interactive sessions will provide a discussion platform for various stakeholders to discuss how they can work in new ways, and collaborate effectively, in key areas. Delegates will be able to choose which topic they would like to discuss and then join the relevant group to exchange thoughts, ideas, frustrations and potential ways forward.

There will be groups in different working zones, each with their own captain who will lead discussions on each table and help inspire outside-of-the-box thinking. Delegates will play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report.

Working Groups


Workshop: Virtual queuing

Dave Wilson
Director, Airport Innovation
Port of Seattle

Co-creation: Nurturing future talent for your organisation

David Wilson
Chief Operations Officer
Oman Airports Management Company

Workshop: Cybersecurity mitigation strategies

Russell Roberts
Chief Information Officer and Assistant Administrator for the Office of Information Technology
Transportation Security Administration (TSA)

Workshop: Building CUSS Apps in 1 Hour or Less

Steven Tate
CTO
Blndspt.com & Elevation Software

Click here to register


Speaker Invited

Thursday 9th December 08:00 - 09:00

Breakfast, networking and showcase in the exhibition hall

Start your day by visiting the FTE Global exhibition floor and enjoying a morning coffee and breakfast pastry. Take this opportunity to chat with our incredible selection of suppliers showcasing their solutions, products and services to help solve your industry challenges and inspire strategical business decisions.

Click here to register


Speaker Invited

Thursday 9th December 09:00 - 10:15

Fifth Working Session: Next Generation Technology Utilization at Airports – Digital Twins, Automation, Robotics & More

OPTION 1

Moderator


Ryan Ghee
Head of Strategy & Development
Future Travel Experience

What has CVG learned from its rollout of “Gita” the food/baggage delivery robot, and airside autonomous vehicles for baggage?

Naashom Marx
Sr. Manager of Strategic Innovation
Cincinnati / Northern Kentucky International Airport

San Diego International Airport’s Innovation Lab has collaborated worked with several robotics companies in recent years. What are the use cases in the airport environment, and what have been the key learnings so far from these efforts?

Gina Jacobs
Program Manager, Airport Innovation and Customer Experience
San Diego International Airport

YVR is one of the first in the world to develop an accurate digital twin of the airport. Many believe this will be commonplace for airports and airlines globally in the future so what we have YVR learned from this effort, and what are the tantalising possibilities this technology offers to industry stakeholder?

Lynette DuJohn
VP Innovation & Chief Technology Officer
Vancouver Airport Authority

Click here to register


Speaker Invited

Thursday 9th December 09:01 - 10:15

Fifth Working Session: Next Generation Customer Experience visions

OPTION 2

FTE Exclusive – How can the industry reimagine end-to-end customer experiences by taking advantage of the very latest engineering and digital advancements to deliver real choice and satisfaction at every step of the journey?

Dr. Bjoern Becker
Head of Future Intercontinental Experience Program
Lufthansa

More incredible speakers to be announced soon

Click here to register


10:15 - 11:00
Coffee break in the exhibition hall


Speaker Invited

Thursday 9th December 11:00 - 12:30

Sixth Working Session: Biometrics & Digital Identity Summit Part 1 – Case Studies


Beyond COVID-19, digital credential technology has long-term potential in everyday society and to boost the advancement of biometric and touchless processing Digital Health Passports could unlock mass return to offices, concerts, sports events, and enable a more convenient contactless travel processes from check-in to boarding and open the door to biometrics being used more widely throughout the travel ecosystem from one airline to the next, and from one airport to another. This Summit will explore the ways in which we can bring all these elements together successfully in order to scale the adoption of new digital identity and biometric approaches across the industry.

Moderator


Daniel Coleman
Founder & CEO
Future Travel Experience

Opening Joint Keynote


How will U.S CBP and TSA work, and collaborate, to further secure and enhance the travel experience with biometrics while protecting the privacy of all travellers?

Diane J. Sabatino
Deputy Executive Assistant Commissioner, Office of Field Operations
U.S. Customs and Border Protection
Austin Gould
Assistant Administrator, RCA
Transportation Security Administration (TSA)

How has Star Alliance and NEC’s biometric data-based identification platform roll-out improved the travel experience for frequent flyers at airports around the world, and what have been the big lessons learned?

Christian Draeger
VP Customer Experience
Star Alliance
Bill Carleton
Director, Program Management
NEC Corporation of America
Sherry Stein
Head of Technology Strategy, Americas
SITA

How facial recognition technology is powering experiences at airports, stadiums and more in support of the Tokyo 2020 Olympics

Akira Mitsumasu
VP Global CX & Marketing
Japan Airlines & Member of the APEX Board of Directors

Click here to register


12:30 - 13:45
Lunch break in the exhibition hall


Speaker Invited

Thursday 9th December 13:45 - 14:10

Post-lunch Keynote


Our Next Guest Needs No Introduction… with Joe Leader, CEO, APEX & IFSA

Alison Taylor
Chief Customer Officer
American Airlines

Click here to register


Speaker Invited

Thursday 9th December 14:11 - 15:30

Seventh Working Session: Biometric & Digital Identity Summit – Panel discussion

OPTION 1


How can we successfully bring together all the necessary elements to facilitate and successfully scale new digital identity and biometric efforts globally?

Format


A group of senior industry stakeholders from across the travel world will be asked to provide a three-minute perspective on where they are at with their own biometrics initiatives, before a panel discussion gets underway around key challenges that need to be overcome – including topics like privacy, health, standardisation and interoperability – in an effort to find a suggested path forward.

Moderator


Dr. Joe Leader
CEO
APEX/IFSA

Panellists


Greg Forbes
Managing Director Airport Experience
Delta Air Lines
Jason Lim
Identity Management Capability Manager
Transportation Security Administration (TSA)
Sarah Clark
Senior Vice President - Digital Identity
Mastercard
Dakota Gruener ( Invited)
Executive Director
ID2020 (Good Health Collaborative)

More incredible speakers to be announced soon

Questions to consider:


  • How will Europe’s new Digital Identify Wallet and ICAO Traveler Identification Program (TRIP) impact stakeholder approaches going forward?
  • Who will set the standards for digital identity and biometric efforts, and how can we ensure harmonised approaches globally?
  • How can we address concerns about data security and privacy around digital identity and biometric efforts in air travel?
  • How can we establish trust with passengers and regulatory bodies through open and transparent working relationships, including with other stakeholders in the travel sphere who should be involved in this space (car rental, hotels, etc), to help drive the business case forward?
  • How does airport infrastructure need to be adapted to support digital identity efforts and biometric-enabled queue-less travel?
  • How can you deal with passengers trying to hack the system – such as using images on a phone screen or disguises?
  • How can we avoid stakeholders taking different approaches with their digital identity and biometric efforts, and delivering different messages to policy makers?
  • What are the key ingredients to making digital identity initiatives and biometrics a palatable part of an airline or airport’s business case?
  • How can the industry ensure all digital identity efforts work together across borders and are interoperable?
  • What more can the vendors involved do to streamline and accelerate adoption?
  • Should all digital identity efforts be integrated into airline apps ASAP to streamline efforts and power adoption efforts?

Click here to register


Speaker Invited

Thursday 9th December 14:11 - 15:30

Seventh Working Session – Progressive approaches to design, construction, sustainability and delivery of new and refurbished airport facilities

OPTION 2

Moderator


Yvonne Bilshausen
Vice President of Aviation, U.S. West & Canada
Hill International, Inc

Format


Following a selection of progressive case studies, the session will move on to a fast-moving panel discussion

How is Southwest adapting its airport facility development approaches for the future in light of the pandemic?

Paul Cullen
Vice President - Real Estate
Southwest Airlines

Build KCI – Developing and delivering a Next-Generation Airport Experience at Kansas City Airport’s new Terminal

Patrick Klein
Director of Aviation
Kansas City Aviation Department

More incredible speakers to be announced soon

  • Who should drive the development process of a new or refurbished airport facility – city, airport, airline or other? 
  • What do airlines really want from facilities, how does their decision-making process differ from hub to regional airports, and how do they forge these final positions on everything from technology to fittings choices? 
  • What should airlines and airports be sharing to better aid this process? 
  • How can you minimise total lifecycle costs of a facility? 
  • How can we adapt to new power approaches for buildings, ground vehicles and aircraft?  
  •  How can you design immersive terminal spaces where technology and physical surfaces intersect and work in tandem? 
  • How would you design a secure terminal fit for today and tomorrow’s threats? 
  • Sustainability for the terminal of the future presents a whole new area of opportunities: How can we bring some of the groundbreaking building technology into terminal design? 
  • How can you design and build in flexibility so the facility can be adaptable? 
  • What are the possible regulatory changes that designers should be aware of? 
  • What does airside/landside look like in future? 
  • How can you coordinate all agencies on the airport campus, and beyond it, involved in developing infrastructure related to the airport to ensure everyone is on the same page and working to the same goals? 

Click here to register


Speaker Invited

Thursday 9th December 14:11 - 15:30

Seventh Working Session: Workshop: How can aviation industry stakeholders establish hyperloop pilot projects?

OPTION 3

Diana Zhou
Senior Director of Global Business Development
Virgin Hyperloop

Oftentimes perceived as a competitor to aviation, hyperloop can actually integrate seamlessly with airports to facilitate the movement or passengers or cargo within or between airports, to cities, to distant warehouses, and more. Diana Zhou, Senior Director of Global Business Development at Virgin Hyperloop, will lead a workshop with key aviation stakeholders to discuss how the industry can leverage hyperloop to enhance sustainable mobility and improve economic competitiveness.

Click here to register


15:30 - 16:15
Coffee break in the exhibition hall


Speaker Invited

Thursday 9th December 16:00 - 17:30

Eighth Working Session – The Self-Service Evolution Summit

Moderator


Samuel Ingalls
Principal
Barich, Inc

Format


When FTE started back in 2006, we were already questioning how long self-service kiosks would be around for as personal mobile devices were then being hailed as the only thing a passenger would need on the day of travel to move through the airport: However, 15 years later the kiosk, and other self-service infrastructure, still play a central role in the airport experience but will this always be the case? In this candid discussion our moderator and panel will address the evolving business case around different approaches that could be taken with today’s technology to help our audience make informed choices about their next investments in this area:

Topics to be covered include:


Using kiosks for health checks, Self-service for passengers with disabilities; who should pay for self-service infrastructure; the ancillary revenue opportunities provided by self-service; voice activated self-service, common use or not; 1 vs 2 step; creating touchless self-service; integrating biometrics; new CUSS & CUPPS standards; the role of personal mobile devices.

Panellists:


Dave Wilson
Director, Airport Innovation
Port of Seattle
Dave McCormick
Managing Director, Product & Design
Alaska Airlines
Ilya Gutlin
Chief Commercial Officer
Elenium Automation
Jeff Lennon
VP Head of Strategic Sales & Global Partnerships
Vision-Box
Mike Byrom
Vice President, Airport Services
Spirit Airlines
Steven Tate
CTO
Blndspt.com & Elevation Software

Click here to register


17:30 - 17:30
Event Close

Why attend FTE Global?

Don’t just take our word for it – read what FTE Global attendees have said about the show…

“I have attended a number of FTE events over recent years, some as a delegate and others as a speaker. FTE Global in particular, always attracts a diverse mix of experts and professionals from across the world of aviation. What stands out against other conferences is the inclusion of hospitality, technologists and futurists who help delegates learn from other sectors, which enables a broader knowledge and understanding of “what else” we can do to promote the aviation sector. Networking opportunities and social events are always of the highest standard and allows old and new friends to come together in a relaxed and fun way.”

David Wilson, Chief Operations Officer, Oman Airports

“I felt that at Future Travel Experience the past week the conference has been excellent to not only be able to have though-provoking aviation discussions, but also to collaborate and connect to other airports and leaders in aviation.”

Naashom Marx, Senior Manager Innovation, Cincinnati/Northern Kentucky International

“I really enjoyed the event, the good atmosphere and enriching conversations.”

Víctor Lidoy, Digital Development Manager, LATAM Airlines Group

“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”

David Wilson, Director, Airport Innovation, Seattle-Tacoma International Airport, Port of Seattle

“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Director Innovation & Small Business Development, San Diego International Airport

“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, Director – Tools & Technology Global Ops, Strategy, Planning & Design, United Airlines

“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, IT Director, Aéroports de Montréal

“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, Director Capital Facilities Development, Vancouver Airport Authority

“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, Coordinator Digital Marketing & Innovation, SkyTeam

“It has been great attending FTE Global. The conference sessions have really informed our thinking and the Co-creation Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”

Max Coppin, Partner Development Manager, Google

“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“As always, I come away inspired, with lot of ideas and new perspectives to try to push my organisation even further.”

Guðmundur Daði Rúnarsson, Technical and Infrastructure Director, Keflavik Airport

“I really enjoyed the event and seeing lots of interesting airlines and technologies. Highlights for me were the NASA and TSA talks and the collaboration work between the partners. There are differences we have, but it is very interesting to make it all come together.”

Lilian Narumi, Passenger Services Manager, Singapore Airlines

“I’ve been asked by a number of people how FTE compares to other events on the aviation circuit. My response is that it’s very much a case of “quality over quantity”, with a more focused selection of relevant speakers and discussion topics, rather than the broad brush approach used by others. It’s this focus on quality speakers, innovation and informative topics that makes FTE the success that it is.”

Martin Bowman, Aviation Technology Director, Deloitte

“The sharing amongst partners airlines and operators is what makes this show unique. Everybody gives a lot of insights on the issues and challenges of the industry and it is good to hear that there are similarities in the issues we are all facing.”

Alphonsus Chan, Senior Associate - IT Infrastructure, Changi Airport

“The show has been tremendous so far. I managed to see some incredible presentations from a lot of great people from inside the industry. We were able to meet with a lot of vendors with whom we have talked to before, but it is great to meet them here in person, which makes it a lot more efficient for us to make decisions on how we drive the guest experience for passengers. For me, this event is really forward looking – it’s not just about what people have accomplished, but about what they were trying to accomplish. So, I think that’s very valuable, as we are trying to move the industry forward.”

Bobby Schroeter, Vice President, Sales & Marketing, Spirit Airlines

“Compared to some of the other industry events which are a lot broader, FTE really focuses on innovation, so that makes it different. It is always about new ideas and new technologies that could be applied in real life problems, so that’s what makes it unique.”

Suhail Kadri, Vice President IT, Hamad International Airport

“I found FTE Global 2018 to be a wonderful gateway to engage with a wide array of industry stakeholders, and to learn across the diverse subjects covered in the four conference tracks. The keynote speakers were spectacular, and I found the involvement of leaders in parallel sectors such as Disney and MGM Resorts very beneficial, as we search for synergies between the hospitality and airline industries, exceeding our Guest Expectations. I look forward to attending next year's show!”

Chris van Rensburg, Director Guest Experience, WestJet

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Vital Event Information

Future Travel Experience Global 2021 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience and business performance opportunities.

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Event
Future Travel Experience Global 2021
Date
- December 2021
Location
ARIA Resort & Casino, Las Vegas, United States