Sessions will focus on how future airports should look and operate in the post-COVID-19 world; baggage innovation; progressive approaches to airport design, construction and sustainability; touchless travel; biometrics and digital identity; and using technology and innovation to meet new efficiency, commercial, safety and health considerations at the airport. Leading organisations already confirmed to speak in this track include ACI, Star Alliance, Oman Airports, Delta Air Lines, McCarran International Airport, American Airlines, Reach Airports, Sun Country Airlines, Southwest Airlines, TSA, U.S. CBP, Japan Airlines, Alaska Airlines, Cincinnati / Northern Kentucky International Airport, Lufthansa and Port of Seattle.

The agenda - Subject to change

Tuesday 7th December


Speaker Invited

Tuesday 7th December 13:00 - 16:30

FTE Innovation & Startup Hub activities including visit to Virgin Hyperloop Test Track (FTE Hub members only)


Part of our exclusive members-only FTE Innovation & Startup Hub agenda, which brings together the most forward-thinking corporates, startups and scaleups in the air transport industry and provides a unique platform for them to share expertise, collaborate and deliver positive change.

To learn more or to join the FTE Innovation & Startup Hub, click here: https://www.fte-hub.com/


Speaker Invited

Tuesday 7th December 14:00 - 15:30

Tours and briefing of the TSA Advancing the Checkpoint Environment (ACE) initiative at McCarran International Airport (LAS)

The TSA Innovation Task Force will lead guided tours and deliver a briefing to showcase the latest iteration of the future checkpoint site running at LAS, which is trialling new machines, and new approaches, to gather data and feedback on whether the technology is something TSA wants to use at airports nationwide. It will also share its future plans around the evolution of security processes.

Including contributions from:


Austin Gould
Assistant Administrator, RCA
Transportation Security Administration (TSA)
Matt Gilkeson
Director, Innovation Task Force
Transportation Security Administration (TSA)

Featured Technologies


  • Digital Signage
  • Automated Screening Lanes (ASL) integrated with Computed Tomography (CT) X-ray scanners
  • Credential Authentication Technology (CAT)
  • UV-C light Sanitization System
  • Enhanced Advanced Imaging Technology (AIT) Body Scanner
  • Customer Movement Analytics

Overview


  • The ACE Checkpoint is a one-of-a-kind innovation checkpoint located in Las Vegas McCarran International Airport (LAS).
  • After months of remodeling during the pandemic, the ACE Checkpoint reopened on June 7, 2021.
  • TSA’s ITF is utilizing this site for side-by-side testing and evaluation of emerging security technologies from a variety of vendors in a live checkpoint environment.
  • Several innovative technologies are now being demonstrated at the Innovation Checkpoint.
  • The checkpoint is the only one in the country with three ASLs, integrated with four CT scanners, allowing for uninterrupted movement of carry-on luggage though the screening process.
  • Future planned demonstrations include Credential Authentication Technology-2b (CAT-2b), AutoCAT, and Dynamic Screening.


Speaker Invited

Tuesday 7th December 15:30 - 17:30

FTE Baggage Innovation Working Group meeting (active members only)


The FTE Baggage Innovation Working Group (BIWG) has met online in September and November and has developed the agenda set by the Business Model Transformation Think Tank on baggage. December 7th is our first face to face meeting, and we have something special in store.

The meeting is taking place in Las Vegas McCarran International Airport and will compare how terminals 1 and 3 answer the challenges of a modern baggage operation. Terminal 1 pioneered common use and RFID baggage tracking, whilst Terminal 3 championed modern build facilities and flexibility. 

The opportunities for further innovative solutions in these systems will be explored in the context of how themes of the BIWG can be applied to the operations, and throughout the meeting the key baggage operational staff will be on-hand to explain the reasoning behind design decisions.

This is a great opportunity to see how baggage design thinking has changed over the years and explore how it might change in the future based on the work that comes out of our BIWG.


Speaker Invited

Tuesday 7th December 17:30 - 18:30

Welcome Reception in the exhibition hall

An unrivalled opportunity to mix and form lasting business relationships with some of the industry’s leading professionals. The FTE Global Welcome Reception invites delegates to enjoy demonstrations in the exhibition and network with their peers, over refreshing drinks and snacks.


Speaker Invited

Tuesday 7th December 20:00 - 21:30

Opening Night Mixer & Bar Games Olympics at Beerhaus - Las Vegas

After being kept apart for the last 18 months we want the renowned networking at FTE Global 2021 to go to the next level, which is why we are adding an additional social event to this year’s schedule at Beerhaus – Las Vegas which delivers a fresh take on the classic beer hall, where an artfully curated menu ensures both beer nerds and casual drinkers will find their favorites. It is located just next door to the Aria Resort in The Park between New York-New York and Park MGM. There are 28 craft beers on tap and endless entertainment including life-size Jenga, corn hole, foosball and ping pong . Grab a cold drink, play some bar games and connect with old and new friends indoors, or on the outdoor patio.

Wednesday 8th December


Speaker Invited

Wednesday 8th December 08:00 - 09:00

Breakfast in the exhibition hall

Start your day by visiting the FTE Global exhibition floor and enjoying a morning coffee and breakfast pastry. Take this opportunity to chat with our incredible selection of suppliers showcasing their solutions, products and services to help solve your industry challenges and inspire strategical business decisions.


Speaker Invited

Wednesday 8th December 08:00 - 09:00

U.S. CBP Briefing & Technical Overview Workshop

FTE Global 2021 will be complemented by a U.S. CBP workshop, at which experts from CBP, TSA and guest speakers will lead in-depth technical sessions in an interactive environment on the best approaches to rolling out a biometrics programme, and more.

Including contributions from:


Cheryl Davies
Area Port Director, Los Angeles International Airport
U.S. Customs and Border Protection
Jason Lim
Identity Management Capability Manager
Transportation Security Administration (TSA)
Patrick Sgueglia
Product Manager - Regulatory Services & Biometrics
Lufthansa
Nael Samha
Acting Executive Director - Targeting and Analysis Systems Program Directorate
U.S. Customs and Border Protection


Speaker Invited

Wednesday 8th December 09:00 - 10:15

Opening Keynote Session for all participants

WELCOME FROM FTE CEO:


Daniel Coleman
Founder & CEO
Future Travel Experience

Welcome from the host:


Rosemary A. Vassiliadis
Director of Aviation
Clark County Department of Aviation

Opening Session
Keynote 1:


FTE Global Exclusive
The Virgin view of the future of travel, and how their efforts across air, sea, land and space could interconnect and help forge new industry approaches.

Patrice Gordon
Commercial Strategy Development Director
Virgin Atlantic
Mariana Fonseca Medina
VP of eCommerce
Virgin Voyages
Diana Zhou
Senior Director of Global Business Development
Virgin Hyperloop


Opening Session
Keynote 2:


How United Airlines is transforming the airline industry through bold commitments in areas such as urban air mobility, sustainability & supersonic travel.

Michael Leskinen
President
United Airlines Ventures & Vice President of Corporate Development and Investor Relations, United Airlines


10:15 - 11:00
Coffee break and networking in the exhibition hall



Speaker Invited

Wednesday 8th December 11:00 - 11:25

FTE Exclusive Keynote - The Nexus of Public Utility and Going Concern: How Pittsburgh International Airport cracked the code on people, process and value to get the big stuff done.

Christina Cassotis, CEO of Pittsburgh International Airport, talks about a new $1.4b terminal designed and to be constructed post-pandemic, a recently commissioned Microgrid powering the campus, Neighborhood 91’s launch, and 10,000 square feet of terminal space dedicated as the X-bridge to test materials, technology and innovation – and how that’s all just the beginning.

Christina Cassotis
CEO
Pittsburgh International Airport


Speaker Invited

Wednesday 8th December 11:25 - 12:30

Second Working Session – How should future airports look and operate in the post-COVID-19 world in order to thrive?

Moderator


Antoine Rostworowski
Senior Vice President, Programmes and Commercial Services
ACI World

Format


A candid discussion about new business models and the ways in which all stakeholders can work more effectively together to achieve future-proof designs, enhance commercial success, get technology choices right, smooth processes, reduce costs, lower emissions and better serve passengers.

Panellists


David Wilson
Chief Operations Officer
Oman Airports Management Company
Julie Rath
VP, Customer Experience & Reservations
American Airlines
Augusto Santos
Head of Design and Innovation Team
Collins Aerospace
Paul Puopolo
Executive Vice President of Innovation
Dallas-Fort Worth International Airport

Questions to consider:


  • Is there an opportunity now for a radical rethink of what industry stakeholders are each responsible for delivering on the airport campus in order to facilitate travel that could create smarter operations and commercial advancement for all parties?
  • How might operating and business models of airlines and airports likely change in the next 10-20 years, and how could that that impact the strategies of industry stakeholders operating on the airport campus?
  • How might societal trends change in the next 10-20 years and how should that impact business, operations, commercial and facility development strategies?
  • How might technology change in the next 10-20 years and how should that impact facility development, commercial and operational strategies?
  • What does airside/landside look like in the future?
  • Do we still need systems like AODB at the airport?
  • What new collaborations can be envisioned between existing industry stakeholders, and those operating in other sectors, that could further advance the industry?
  • With additional checks for passengers likely for years into the future how might airport infrastructure and processes evolve as most are dealt with right now at provisional checkpoints which is not sustainable long-term?

12:30 - 13:45
Lunch and networking in the exhibition hall



Speaker Invited

Wednesday 8th December 13:45 - 14:10

Post-Lunch Keynote for all participants

How is Delta Air Lines advancing the bold vision the airline unveiled at CES in 2020, and what’s next as Delta continues to innovate to pull the future of flying forward?

Matt Muta
Vice President Innovation
Delta Air Lines

Matt is one of the industry’s smartest minds and has over 30 years of experience with roles in leadership, emerging technologies, and innovation. He oversees an organization within Delta that drives innovation through exploration, rapid prototyping, envisioning and the development or investment in new technology. He is a long-time friend to FTE and we are delighted to welcome him back to FTE Global to share details on where his team is focused now and his views on the future of travel.


Speaker Invited

Wednesday 8th December 14:10 - 15:30

Third Working Session – Baggage Innovation Summit – Results of FTE Baggage Innovation Working Group POC, and discussion on opportunities for revolution

OPTION 1


An effort to transform the baggage experience was introduced as part of FTE’s Business Model Transformation Think Tank in December 2020 which was created by senior executives from Pittsburgh International Airport, Wizz Air, Bangalore International Airport Limited, AirAsia and Virgin Atlantic and was further developed by a huge industry crowdsourcing effort led by FTE, and steered by Samuel Ingalls and Andrew Price, for FTE Virtual Expo 2021 this May.  

To keep building on this important work the FTE Baggage Innovation Working Groups was formed. It is now steered by captains from Southwest Airlines, Avinor, GTAA and Air Canada to contribute new ideas and expertise, help shape recommendations and be catalysts for POCs or trials in our Airport Labs Network that will help revolutionise the future of baggage in travel. These groups have hundreds of contributing industry figures from around the world and focuses on the following topics:  

  • Advancing off-airport baggage collection, check-in and delivery  
  •  Simplifying baggage infrastructure and processes at the airport  
  • Unlocking opportunities presented by modern baggage messaging  
  • Creating new commercial models for new baggage approaches 

Moderator


Andrew Price
Head of Baggage Transformation
Future Travel Experience

Working Group Captains include:


Kevin Kleist
Emerging Trends Advisor
Southwest Airlines
Idar Sørgjerd
Manager, Baggage Handling Service, Technical Infrastructure & Innovations
Avinor
Darin Juby
Director Baggage Services
Greater Toronto Airports Authority
Jason Odey
Director, Global Baggage Excellence
Air Canada
Shabbir Girach
Managing Director
Shabstec
Per Engelbrechtsen
Business Development Director
Beumer Group

Format


Key FTE Baggage Innovation Working Group members will share the results of the first POC conducted by the team which transforms RP1745 baggage data to the RP1755 Baggage Information Exchange (BIX) standard and makes this available to Airport Labs Network participants. The highlights from the lab will be described and then the panel will talk about how this innovate new approach opens new opportunities across the baggage realm, and what the other feasible advancements in baggage there might be over the next 10 years.


Speaker Invited

Wednesday 8th December 14:12 - 15:30

The future of Operational Excellence – How to adapt to the changing environment and bring airport management to the next level

OPTION 2

Be prepared to learn from other airport experts in this workshop where we will envision the future of operational excellence.

While operational excellence has always been the core of airport operations, the world of aviation is undergoing dramatic change and requires us to review our approach towards operational excellence. Not only the continued impact of the crisis, but also elements such as technology, sustainability or the voice of our customers pushes us to bring the way we manage operations to another level. Technological evolutions offer us a wide area of opportunities, though the solution not merely lays in fancy applications. How do you ensure a holistic airport management and avoid silo-thinking? How do you reconcile the different objectives and visions of different stakeholders? How do you ensure a high level of flexibility to swiftly align demand with capacity with a significant but very stable asset base?

This workshop is not only aimed at operational experts, but aims to bring together experts from all disciplines (operations, commercial, infrastructure and digital), as one thing is for sure: the future of operational excellence requires now more than ever a reinforced collaboration over the entire airport ecosystem. The workshop will be moderated by Airport Intelligence, the consulting branch of Brussels Airport, well known for their long standing history of operational excellence in a collaborative environment.

Moderator


Korijn Defever
Senior Manager Operational Excellence
Airport Intelligence by Brussels Airport


Speaker Invited

Wednesday 8th December 14:13 - 15:30

Third Working Session - Workshop: What will the mobility ecosystem of the future look like and how will air-transport stakeholders successfully integrate with it?

OPTION 3

Joshua Hirschheimer
Practice Lead - Aerospace, Transportation and Logistics
Porsche Consulting
Keenan Shimko
Senior Consultant, Consumer Products/Retail Strategy & Operations
Porsche Consulting

The mobility ecosystem continues to evolve as it supports population growth, urbanization, and environmental concerns.  As we navigate this transformational journey, an important consideration for air transport stakeholders is identifying and building out the customer journey. Join this interactive session to learn how air-transport stakeholders can successfully design customer experiences to achieve competitive advantage in this dynamic environment.

  • Learn how Porsche has created a holistic customer experience for the digital mobility age
  • Gain insight into what success drivers are essential for creating winning customer ecosystems
  • Learn how air transport stakeholders are collaborating to create a customer centric intermodal transportation journey

15:30 - 16:15
Coffee Break and networking in the exhibition hall



Speaker Invited

Wednesday 8th December 16:15 - 17:30

Fourth Working Session – Using technology and innovation to meet new efficiency, commercial, safety and health considerations at the airport

OPTION 1

Moderator


Ryan Ghee
Head of Strategy & Development
Future Travel Experience

FORMAT


A panel of industry experts will share a range of dynamic approaches they are exploring that can help airlines, airports and other industry stakeholders evolve their approaches to improve overall business performance. Where possible, the panel will provide real feedback and lessons learned from their own early-stage projects and new approaches that have driven efficiencies, reduced costs, improved revenues and/or supported biosecurity efforts.

Goals


  • Understand the potential of each suggested new approach
  • Identify use cases for airlines, airports and their partners
  • Share best practice and lessons learned from first movers

Presenters:


Idar Sørgjerd
Manager, Baggage Handling Service, Technical Infrastructure & Innovations
Avinor
Kevin Kleist
Emerging Trends Advisor
Southwest Airlines
Daniel McCoy
Chief Innovation Officer
Transportation Security Administration (TSA)
Lynette DuJohn
VP Innovation and Chief Information Officer
Vancouver Airport Authority
Michael-Tan
Michael Tan
President
Scarabee Aviation Group
Nick Scott
Director of Planning
United Airlines

Topics to be covered include:


Virtual queuing, remote screening facilities, autonomous vehicles, biometrics and touchless travel, microgrids, security checkpoint initiatives, air quality refinement, robotics, biosecurity initiatives, indoor navigation systems, startup engagement, AI, computer vision and machine learning efforts.


Speaker Invited

Wednesday 8th December 16:16 - 17:30

Fourth Working Session: Workshop on Airport planning approaches that can stand the test of time

OPTION 2

Moderator


Michelle Brantley
Chief Planning Officer
Ontario International Airport

Thanks to rapidly changing technology, consumer, regulatory and airport stakeholder needs airport facilities can quickly become outdated, so how does the industry work smart to future proof new and redeveloped infrastructure? This unique workshop will explore flexibility and technology choices, and work to get participants talking as much as possible about how the airport journey will likely evolve over the next 10-20 years and how planning should adapt. It will also explore “mental flexibility” and how to create a psychologically safe space for task related conflict that people can take back to their home organizations and use for any planning topics they are facing.


Speaker Invited

Wednesday 8th December 17:30 - 18:00

Closing Session for all participants

Maury Gallagher, Chairman and CEO, Allegiant Airlines, in conversation with Christina Cassotis, CEO of the Allegheny County Airport Authority, talks about Allegiant Airlines’ success.

Maurice J. Gallagher, Jr
Chairman and CEO
Allegiant Air
Christina Cassotis
CEO
Pittsburgh International Airport

With its unique-to-industry focus on leisure travel, providing affordable, nonstop flights to premier vacation destinations, Allegiant has evolved as an integrated travel company, increasingly offering lodging, rental cars and access to special experiences to customers. Known for a nimble air service model which can add or reduce capacity according to seasonal demand, the Las Vegas-based carrier is in a unique position of growth emerging from the COVID-19 pandemic.


Speaker Invited

Wednesday 8th December 20:30 - 22:30

FTE Global Networking Party & Awards Ceremony

Ironwood Terrace, ARIA Resort

This year’s Networking Party will take place outside on the Ironwood Terrace at the ARIA Resort. It is a unique location, and provides an unparalleled outdoor nightlife experience.

You can be assured of a fantastic view and drinks selection, and if that isn’t enough, we will bring you one of the most electrifying live acts in Vegas right now – Wonderful Crazy Night – a new Elton John Tribute which highlights the life and career of the legendary entertainer with extravagantly colorful costumes and Elton’s greatest hits including “Rocket Man,” “Bennie and the Jets,” “Tiny Dancer,” “Don’t Go Breaking My Heart,” “Pinball Wizard,” “Crocodile Rock,” “I’m Still Standing” and more. The event will be this year’s premiere industry networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment.

Thursday 9th December


Speaker Invited

Thursday 9th December 08:00 - 09:00

Co-Creation Breakfast Sessions

FTE Workshops, Co-Creation Forums & Jumpseat Debates

FTE aims to be an industry change catalyst and we are making every effort to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it. These interactive sessions will provide a discussion platform for various stakeholders to discuss how they can work in new ways, and collaborate effectively, in key areas. Delegates will be able to choose which topic they would like to discuss and then join the relevant group to exchange thoughts, ideas, frustrations and potential ways forward.

There will be groups in different working zones, each with their own captain who will lead discussions on each table and help inspire outside-of-the-box thinking. Delegates will play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report.

Working Groups


Workshop: Virtual queuing

Dave Wilson
Director, Airport Innovation
Port of Seattle
Frank Barich
Principal
Barich, Inc

Co-creation: Nurturing future talent for your organisation

David Wilson
Chief Operations Officer
Oman Airports Management Company

Workshop: Cybersecurity mitigation strategies

Russell Roberts
Chief Information Officer and Assistant Administrator for the Office of Information Technology
Transportation Security Administration (TSA)

Workshop: Building CUSS Apps in 1 Hour or Less

Steven Tate
CTO
Blndspt.com & Elevation Software


Speaker Invited

Thursday 9th December 08:00 - 09:00

Breakfast, networking and showcase in the exhibition hall

Start your day by visiting the FTE Global exhibition floor and enjoying a morning coffee and breakfast pastry. Take this opportunity to chat with our incredible selection of suppliers showcasing their solutions, products and services to help solve your industry challenges and inspire strategical business decisions.


Speaker Invited

Thursday 9th December 09:00 - 10:15

Day 2 Keynote Session - Next Generation Technology Utilization at Airports – Digital Twins, Automation, Robotics & More

OPTION 1

Moderator


Chris Runde
Corporate Strategy & Innovation
Ross & Baruzzini

What has CVG learned from its rollout of “Gita” the food/baggage delivery robot, and airside autonomous vehicles for baggage?

Naashom Marx
Sr. Manager of Strategic Innovation
Cincinnati / Northern Kentucky International Airport

What have been the key learnings so far from the Airport Innovation Lab’s 5 cohort focused on touchless and queue management solutions that enhance airport functions such as terminal space operations, concession management and the customer experience?

Rick Belliotti
Director, Innovation and Customer Experience Design
San Diego International Airport

YVR is one of the first in the world to develop an accurate digital twin of the airport. Many believe this will be commonplace for airports and airlines globally in the future so what we have YVR learned from this effort, and what are the tantalising possibilities this technology offers to industry stakeholder?

Lynette DuJohn
VP Innovation and Chief Information Officer
Vancouver Airport Authority


Speaker Invited

Thursday 9th December 09:01 - 10:15

Day 2 Keynote Session - Next Generation Customer Experience & Strategy visions

OPTION 2

Moderator


Ryan Ghee
Head of Strategy & Development
Future Travel Experience

WestJet and Swoop were in the midst of aggressive business transformation, and global expansion, before the pandemic hit – how radically have all those plans changed and how do they see the future of travel now?

Charles Duncan
President, Swoop & Executive Vice President
WestJet

FTE Exclusive – How can the industry reimagine end-to-end customer experiences by taking advantage of the very latest engineering and digital advancements to deliver real choice and satisfaction at every step of the journey?

Dr. Bjoern Becker
Head of Future Intercontinental Experience Program
Lufthansa

Outside of the Industry Keynote – The Art of Collaboration and Engagement

Brian Loo
Senior Director of Operations Development
Meow Wolf

Social impact art projects that fuels a business and a business that fuels social impact art projects. Meow Wolf is an arts and entertainment company based in Santa Fe, New Mexico. By emphasizing collaboration — whether it be with local artists, vendors, or consultants — we have changed the way audiences of all ages and backgrounds consume and engage with art . Instead of the passive experience of attending an art gallery, Meow Wolf creates countless, interactive worlds, each of which are unified by a common story. This maximalist, nonlinear approach allows their worlds to exist beyond the walls of their exhibits in digital spaces, among their communities, and in their audiences’ hands and imaginations. As a certified B Corp, they work to ensure that the Meow Wolf experience is not just a collaboration between artists, but a collaboration between art, business, and a captivated audience.

In order for the travel sector to reach greater heights we need to take industry collaboration, and engagement efforts with passengers, to the next level and we can undoubtedly learn so much from Meow Wolf in this regard, which is why we are delighted they will share their invaluable “outside of the industry” perspective with us at FTE Global. Brian is an old friend to FTE and keynoted the event a few years back when he worked for Disney Imagineering.


10:15 - 11:00
Coffee break in the exhibition hall



Speaker Invited

Thursday 9th December 11:00 - 12:30

Sixth Working Session: Biometrics & Digital Identity Summit Part 1 – Case Studies – sponsored by NEC

Beyond COVID-19, digital credential technology has long-term potential in everyday society and to boost the advancement of biometric and touchless processing Digital Health Passports could unlock mass return to offices, concerts, sports events, and enable a more convenient contactless travel processes from check-in to boarding and open the door to biometrics being used more widely throughout the travel ecosystem from one airline to the next, and from one airport to another. This Summit will explore the ways in which we can bring all these elements together successfully in order to scale the adoption of new digital identity and biometric approaches across the industry.

Moderator


Daniel Coleman
Founder & CEO
Future Travel Experience

Opening Joint Keynote


How will U.S CBP and TSA work, and collaborate, to further secure and enhance the travel experience with biometrics while protecting the privacy of all travellers?

Diane J. Sabatino
Deputy Executive Assistant Commissioner, Office of Field Operations
U.S. Customs and Border Protection
Austin Gould
Assistant Administrator, RCA
Transportation Security Administration (TSA)

How has Star Alliance and NEC’s biometric data-based identification platform roll-out improved the travel experience for frequent flyers at airports around the world, and what have been the big lessons learned?

Christian Draeger
VP Customer Experience
Star Alliance
Bill Carleton
Director, Program Management
NEC Corporation of America
Sherry Stein
Head of Technology Strategy, Americas
SITA
Patrick Sgueglia
Product Manager - Regulatory Services & Biometrics
Lufthansa

How facial recognition technology is powering experiences at airports, stadiums and more in support of the Tokyo 2020 Olympics

Akira Mitsumasu
VP, Global Marketing & CX
Japan Airlines & Member of the APEX Board of Directors

12:30 - 13:45
Lunch break in the exhibition hall



Speaker Invited

Thursday 9th December 13:45 - 14:10

Post-lunch Keynote


Our Next Guest Needs No Introduction… with Joe Leader, CEO, APEX & IFSA

Alison Taylor
Chief Customer Officer
American Airlines
Dr. Joe Leader
CEO
APEX/IFSA


Speaker Invited

Thursday 9th December 14:11 - 15:30

Seventh Working Session: Biometric & Digital Identity Summit – Panel discussion – sponsored by NEC

OPTION 1

How can we successfully bring together all the necessary elements to facilitate and successfully scale new digital identity and biometric efforts globally?

Format


A group of senior industry stakeholders from across the travel world will be asked to provide a three-minute perspective on where they are at with their own biometrics initiatives, before a panel discussion gets underway around key challenges that need to be overcome – including topics like privacy, health, standardisation and interoperability – in an effort to find a suggested path forward.

Moderator


Dr. Joe Leader
CEO
APEX/IFSA

Panellists


Greg Forbes
Managing Director Airport Experience
Delta Air Lines
Jason Lim
Identity Management Capability Manager
Transportation Security Administration (TSA)
Sarah Clark
Senior Vice President - Digital Identity
Mastercard
Dave Wilson
Director, Airport Innovation
Port of Seattle
Jim St. Clair
Executive Director
Linux Foundation Public Health

Questions to consider:


  • How will Europe’s new Digital Identify Wallet and ICAO Traveler Identification Program (TRIP) impact stakeholder approaches going forward?
  • Who will set the standards for digital identity and biometric efforts, and how can we ensure harmonised approaches globally?
  • How can we address concerns about data security and privacy around digital identity and biometric efforts in air travel?
  • How can we establish trust with passengers and regulatory bodies through open and transparent working relationships, including with other stakeholders in the travel sphere who should be involved in this space (car rental, hotels, etc), to help drive the business case forward?
  • How does airport infrastructure need to be adapted to support digital identity efforts and biometric-enabled queue-less travel?
  • How can you deal with passengers trying to hack the system – such as using images on a phone screen or disguises?
  • How can we avoid stakeholders taking different approaches with their digital identity and biometric efforts, and delivering different messages to policy makers?
  • What are the key ingredients to making digital identity initiatives and biometrics a palatable part of an airline or airport’s business case?
  • How can the industry ensure all digital identity efforts work together across borders and are interoperable?
  • What more can the vendors involved do to streamline and accelerate adoption?
  • Should all digital identity efforts be integrated into airline apps ASAP to streamline efforts and power adoption efforts?


Speaker Invited

Thursday 9th December 14:11 - 15:30

Seventh Working Session – Progressive approaches to design, construction, sustainability and delivery of new and refurbished airport facilities

OPTION 2

Moderator


Yvonne Bilshausen
Vice President of Aviation, U.S. West & Canada
Hill International, Inc

Format


Following a selection of progressive case studies, the session will move on to a fast-moving panel discussion

How is Southwest adapting its airport facility development approaches for the future in light of the pandemic?

Paul Cullen
Vice President - Real Estate
Southwest Airlines

Build KCI – Developing and delivering a Next-Generation Airport Experience at Kansas City Airport’s new Terminal

Patrick Klein
Director of Aviation
Kansas City Aviation Department

Learnings from FTE Global Jump Seat Workshop on Airport planning approaches that can stand the test of time

Michelle Brantley
Chief Planning Officer
Ontario International Airport
  • Who should drive the development process of a new or refurbished airport facility – city, airport, airline or other? 
  • What do airlines really want from facilities, how does their decision-making process differ from hub to regional airports, and how do they forge these final positions on everything from technology to fittings choices? 
  • What should airlines and airports be sharing to better aid this process? 
  • How can you minimise total lifecycle costs of a facility? 
  • How can we adapt to new power approaches for buildings, ground vehicles and aircraft?  
  •  How can you design immersive terminal spaces where technology and physical surfaces intersect and work in tandem? 
  • How would you design a secure terminal fit for today and tomorrow’s threats? 
  • Sustainability for the terminal of the future presents a whole new area of opportunities: How can we bring some of the groundbreaking building technology into terminal design? 
  • How can you design and build in flexibility so the facility can be adaptable? 
  • What are the possible regulatory changes that designers should be aware of? 
  • What does airside/landside look like in future? 
  • How can you coordinate all agencies on the airport campus, and beyond it, involved in developing infrastructure related to the airport to ensure everyone is on the same page and working to the same goals? 


Speaker Invited

Thursday 9th December 14:12 - 15:30

Sixth Working Session: Jump Seat Debate on Sustainable Baggage Handling

OPTION 3

Baggage is just one of many areas of airport operations that makes a significant impact on the poor environmental reputation of aviation, and is often overlooked for development by airports and airlines – from billions of paper tags to miles and miles of power consuming baggage handling conveyors, there are a large number of areas that could be reimagined to drastically improve sustainability performance in this realm and FTE and a newly formed baggage sustainability initiative want to prioritise this as an area where we drive improvement.

Moderator


Roeland Visser
Senior Consultant
InterVISTAS Consulting


Speaker Invited

Thursday 9th December 14:13 - 15:30

Seventh Working Session: Virgin Group Workshop: Enabling seamless travel across land, sea, air, and space

OPTION 4

Following their opening session on Day 1 of the conference, executives from Virgin Atlantic, Virgin Voyages, and Virgin Hyperloop will host an interactive workshop diving into the nuts and bolts of how we achieve the grand vision of seamless intermodal travel. Participants will break out into small groups to ideate end-to-end passenger solutions focused on the themes of sustainability, customer experience, and loyalty.  After these speed brainstorm sessions, groups will come together to share ideas and glean insights from one another. 

Moderators


Mariana Fonseca Medina
VP of eCommerce
Virgin Voyages
Patrice Gordon
Commercial Strategy Development Director
Virgin Atlantic
Billy Bohan Chinique
Senior Manager, Digital Experience & Marketing Technology
Virgin Voyages
Sara Luchian
Director of Passenger Experience
Virgin Hyperloop

15:30 - 16:15
Coffee break in the exhibition hall



Speaker Invited

Thursday 9th December 16:15 - 17:30

Eighth Working Session – Facilitating Next Generation Seamless and Secure Travel Experiences

OPTION 1

Moderator


Andrew Price
Head of Baggage Transformation
Future Travel Experience

Exclusive Presentation: Enabling a Seamless Travel Experience with Heightened Trusted Identity and Flexible Solutions

Melissa Conley
Executive Director of Capability Management and Innovation
Transportation Security Administration (TSA)
Lisa Sullivan
SVP of Travel and Transport
IDEMIA

Making the Biometric Contactless Corridor a Reality: A Blueprint

Benji Hutchinson
President and COO
Paravision

New Thinking to Seamless Travel – Working with academia for De-Centralized Passenger Identification with Privacy by Design

Dr. Mike Bergmann
Solution Architect Information Systems
MÜHLBAUER ID SERVICES GMBH


Speaker Invited

Thursday 9th December 16:30 - 17:30

Eighth Working Session – The Self-Service Evolution Summit

OPTION 2

Moderator


Samuel Ingalls
Principal
Barich, Inc

Format


When FTE started back in 2006, we were already questioning how long self-service kiosks would be around for as personal mobile devices were then being hailed as the only thing a passenger would need on the day of travel to move through the airport: However, 15 years later the kiosk, and other self-service infrastructure, still play a central role in the airport experience but will this always be the case? In this candid discussion our moderator and panel will address the evolving business case around different approaches that could be taken with today’s technology to help our audience make informed choices about their next investments in this area:

Topics to be covered include:


Using kiosks for health checks, Self-service for passengers with disabilities; who should pay for self-service infrastructure; the ancillary revenue opportunities provided by self-service; voice activated self-service, common use or not; 1 vs 2 step; creating touchless self-service; integrating biometrics; new CUSS & CUPPS standards; the role of personal mobile devices.

Panellists:


Dave Wilson
Director, Airport Innovation
Port of Seattle
Caroline Tomlinson
Day of Travel Experience Manager
Alaska Airlines
Ilya Gutlin
Chief Commercial Officer
Elenium Automation
Jeff Lennon
VP Head of Strategic Sales & Global Partnerships
Vision-Box
Mike Byrom
Vice President, Airport Services
Spirit Airlines
Steven Tate
CTO
Blndspt.com & Elevation Software
Gary McDonald
President, North America
Materna IPS USA Corp.

17:30 - 17:30
Event Close



Why attend FTE Global?

Don’t just take our word for it – read what FTE Global attendees have said about the show…

“It’s now the CES for aviation”

Rosemary A. Vassiliadis, Director of Aviation, Clark County Department of Aviation

“It’s great to be back at Future Travel Experience Global. It’s just great to reconnect with industry colleagues, see the exhibition, and get back to a little bit of life as we knew if before the pandemic.”

Charles Duncan, President, Swoop:

“FTE Global is a great forum to engage with vendors and see the latest cutting-edge technologies. Being able to walk around the exhibition floor and see all of the technology that’s out there, has been wonderful. Certainly, we’re looking at the opportunities and how we can leverage those. Being able to have candid discussions in the same room with industry stakeholders is a fantastic opportunity for us.”

Diane J. Sabatino, Deputy Executive Assistant Commissioner, Office of Field Operations, U.S. Customs and Border Protection:

“My experience at FTE Global 2021 has been amazing. It’s my first time here and I’ve been blown away by the quality of speakers and vendors that are present, and the collaboration that’s taking place throughout the event. The networking has been amazing. I’ve met so many people that I had connections with that I didn’t even realise, and the social events are a great way to facilitate those conversations. The exhibition has been great too with lots of familiar brands and a lot of new innovators that I didn’t know about, so it’s been great to open my eyes to new technologies and new offerings.”

Caroline Tomlinson, Day of Travel Experience Manager, Alaska Airlines:

“FTE Global 2021 has been wonderful. There is not only a very top-level assessment of what the future entails for the industry, the event has also covered in detail the trends and issues that airlines and airports are adopting. This will help us propel ourselves into the future and go back home and have additional conversations with our teams about how we can enhance the passenger experience, as well as how we operate and how we collaborate, and how we become as touchless and seamless as possible. The exhibitors are very good and specific to what we’re discussing here too.”

Andrew Czobor, Assistant Director, Houston Airport System:

“There are so many unique, innovative stands – I’ve been walking around thinking ‘that would be really interesting’. It’s also been great from a networking perspective. Having conversations with people face-to-face about what they do and what it would mean for our customers, there’s nothing like it.”

Patrice Gordon, Commercial Strategy Development Director, Virgin Atlantic:

“It’s been a really great show. I’ve loved getting a better sense of what the airlines are thinking and how airport innovation is developing. The networking has been one of my favourite parts of the event. It’s great to meet new people and make those connections in person. I’ve also visited a lot of the exhibition booths and seen demos from some of the vendors, discovering the possibilities that exist from the different technologies. It’s been an opportunity to meet vendors that I haven’t met before, as well as to see new products and how they could fit into the entire travel ecosystem.”

Michelle Wilson, Acting Executive Advisor in Enrolment Services and Vetting Programs, Transportation Security Administration (TSA):

“This is my first year at FTE Global. I have to say I’ve been very pleased. The mix of airline and airport visitors really adds value, particularly because the airlines have to look so far ahead. I work more on the airport side and understanding where the airlines are going helps to work out what you need to be doing in the airports to manage that sense of direction.”

David Griffiths, Founder & CEO, The Travel Retail Consultancy:

“As we work to drive traffic levels back up its important that we as an industry set an example on getting back on planes when we can and delivering excellent experiences, despite the increased regulatory complexity. Aviation will return to strong growth in the years to come, and we need to shape that future together – FTE Global is an invaluable industry trade show for the world, and I look forward to meeting many old, and new, friends at the wonderful Aria Resort in Las Vegas this September.”

Dr. Bjoern Becker, Head of Future Intercontinental Experience Program, Lufthansa

“I have attended a number of FTE events over recent years, some as a delegate and others as a speaker. FTE Global in particular, always attracts a diverse mix of experts and professionals from across the world of aviation. What stands out against other conferences is the inclusion of hospitality, technologists and futurists who help delegates learn from other sectors, which enables a broader knowledge and understanding of “what else” we can do to promote the aviation sector. Networking opportunities and social events are always of the highest standard and allows old and new friends to come together in a relaxed and fun way.”

David Wilson, Chief Operations Officer, Oman Airports

“I felt that at Future Travel Experience the past week the conference has been excellent to not only be able to have though-provoking aviation discussions, but also to collaborate and connect to other airports and leaders in aviation.”

Naashom Marx, Senior Manager Innovation, Cincinnati/Northern Kentucky International

“I really enjoyed the event, the good atmosphere and enriching conversations.”

Víctor Lidoy, Digital Development Manager, LATAM Airlines Group

“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”

David Wilson, Director, Airport Innovation, Seattle-Tacoma International Airport, Port of Seattle

“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Director Innovation & Small Business Development, San Diego International Airport

“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, Director – Tools & Technology Global Ops, Strategy, Planning & Design, United Airlines

“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, IT Director, Aéroports de Montréal

“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, Director Capital Facilities Development, Vancouver Airport Authority

“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, Coordinator Digital Marketing & Innovation, SkyTeam

“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“As always, I come away inspired, with lot of ideas and new perspectives to try to push my organisation even further.”

Guðmundur Daði Rúnarsson, Technical and Infrastructure Director, Keflavik Airport

“I really enjoyed the event and seeing lots of interesting airlines and technologies. Highlights for me were the NASA and TSA talks and the collaboration work between the partners. There are differences we have, but it is very interesting to make it all come together.”

Lilian Narumi, Passenger Services Manager, Singapore Airlines

“I’ve been asked by a number of people how FTE compares to other events on the aviation circuit. My response is that it’s very much a case of “quality over quantity”, with a more focused selection of relevant speakers and discussion topics, rather than the broad brush approach used by others. It’s this focus on quality speakers, innovation and informative topics that makes FTE the success that it is.”

Martin Bowman, Aviation Technology Director, Deloitte

“The sharing amongst partners airlines and operators is what makes this show unique. Everybody gives a lot of insights on the issues and challenges of the industry and it is good to hear that there are similarities in the issues we are all facing.”

Alphonsus Chan, Senior Associate - IT Infrastructure, Changi Airport

“The show has been tremendous so far. I managed to see some incredible presentations from a lot of great people from inside the industry. We were able to meet with a lot of vendors with whom we have talked to before, but it is great to meet them here in person, which makes it a lot more efficient for us to make decisions on how we drive the guest experience for passengers. For me, this event is really forward looking – it’s not just about what people have accomplished, but about what they were trying to accomplish. So, I think that’s very valuable, as we are trying to move the industry forward.”

Bobby Schroeter, Vice President, Sales & Marketing, Spirit Airlines

“Compared to some of the other industry events which are a lot broader, FTE really focuses on innovation, so that makes it different. It is always about new ideas and new technologies that could be applied in real life problems, so that’s what makes it unique.”

Suhail Kadri, Vice President IT, Hamad International Airport

“I found FTE Global 2018 to be a wonderful gateway to engage with a wide array of industry stakeholders, and to learn across the diverse subjects covered in the four conference tracks. The keynote speakers were spectacular, and I found the involvement of leaders in parallel sectors such as Disney and MGM Resorts very beneficial, as we search for synergies between the hospitality and airline industries, exceeding our Guest Expectations. I look forward to attending next year's show!”

Chris van Rensburg, Director Guest Experience, WestJet

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Vital Event Information

Future Travel Experience Global 2022 is a global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to learn, collaborate and be inspired on their next moves to transform their organisations’ passenger experience, business performance & sustainability strategies.

fte-asia-schema-img
Event
Future Travel Experience Global 2022
Date
- September 2022
Location
ARIA Resort & Casino, Las Vegas, United States