Theme: “New Approaches for a New World”

Candid, revealing & insightful inspiration from innovation efforts around the world

This long-standing track will include sessions focusing on how airlines can leverage data, digital platforms and innovation to evolve, create new business models and thrive in the post-COVID-19 world; digital transformation and the future of e-commerce; sustainability fuelling the future of innovation; digital identity; and a Robotics & Autonomous Vehicles Symposium. You can expect to hear from the likes of Air Canada, JetBlue Technology Ventures, Team ABC, Lufthansa and many more pioneers in this space.

The agenda - Subject to change

Tuesday 7th December


Speaker Invited

Tuesday 7th December 14:00 - 17:30

FTE Innovation & Startup Hub activities including visit to Virgin Hyperloop Test Track (FTE Hub members only)


Part of our exclusive members-only FTE Innovation & Startup Hub agenda, which brings together the most forward-thinking corporates, startups and scaleups in the air transport industry and provides a unique platform for them to share expertise, collaborate and deliver positive change.

To learn more or to join the FTE Innovation & Startup Hub, click here: https://www.fte-hub.com/


Speaker Invited

Tuesday 7th December 14:00 - 17:00

Tours and briefing of the TSA Advancing the Checkpoint Environment (ACE) initiative at McCarran International Airport (LAS)

The TSA Innovation Task Force will lead guided tours and deliver a briefing to showcase the latest iteration of the future checkpoint site running at LAS, which is trialling new machines, and new approaches, to gather data and feedback on whether the technology is something TSA wants to use at airports nationwide. It will also share its future plans around the evolution of security processes.

Including contributions from:


Austin Gould
Assistant Administrator, RCA
Transportation Security Administration (TSA)
Matt Gilkeson
Director, Innovation Task Force
Transportation Security Administration (TSA)

Featured Technologies


  • Digital Signage
  • Automated Screening Lanes (ASL) integrated with Computed Tomography (CT) X-ray scanners
  • Credential Authentication Technology (CAT)
  • UV-C light Sanitization System
  • Enhanced Advanced Imaging Technology (AIT) Body Scanner
  • Customer Movement Analytics

Overview


  • The ACE Checkpoint is a one-of-a-kind innovation checkpoint located in Las Vegas McCarran International Airport (LAS).
  • After months of remodeling during the pandemic, the ACE Checkpoint reopened on June 7, 2021.
  • TSA’s ITF is utilizing this site for side-by-side testing and evaluation of emerging security technologies from a variety of vendors in a live checkpoint environment.
  • Several innovative technologies are now being demonstrated at the Innovation Checkpoint.
  • The checkpoint is the only one in the country with three ASLs, integrated with four CT scanners, allowing for uninterrupted movement of carry-on luggage though the screening process.
  • Future planned demonstrations include Credential Authentication Technology-2b (CAT-2b), AutoCAT, and Dynamic Screening.


Speaker Invited

Tuesday 7th December 15:30 - 17:30

FTE Baggage Innovation Working Group meetings (active members only)


A total of four FTE Baggage Innovation Working Groups have been launched building on the ideas forged by senior executives at the likes of Pittsburgh International Airport, Wizz Air, Bangalore International Airport Limited, AirAsia and Virgin Atlantic in our recent FTE Business Model Transformation Think Tank. These groups have hundreds of contributing industry figures from around the world and will focus on the following topics:

  • Advancing off-airport baggage collection, check-in and delivery
  • Simplifying baggage infrastructure and processes at the airport
  • Unlocking opportunities presented by modern baggage messaging
  • Creating new commercial models for new baggage approaches

You can learn more about this effort here


Speaker Invited

Tuesday 7th December 17:30 - 18:30

Welcome Reception in the exhibition hall

An unrivalled opportunity to mix and form lasting business relationships with some of the industry’s leading professionals. The FTE Global Welcome Reception invites delegates to enjoy demonstrations in the exhibition and network with their peers, over refreshing drinks and snacks.


Speaker Invited

Tuesday 7th December 20:00 - 23:00

Special Industry Screening of Top Gun: Maverick

Everyone who works in this industry loves aviation, and wouldn’t it be wonderful to see the most anticipated aviation movie for decades in an exclusive private screening with hundreds of your peers? Of course, it would! That is why we are super excited to share that we will be showing a special industry screening of Top Gun: Maverick at FTE Global+ 2021 in Las Vegas as part of the event’s opening day social activities on 7 December. The legendary Pete “Maverick” Mitchell keeps pushing the envelope after years of service as one of the Navy’s top aviators. He must soon confront the past while training a new squad of graduates for a dangerous mission that demands the ultimate sacrifice. This landmark movie has pioneered new ways of filming to make the audience really feel like they are actually in the cockpit with the fighter pilots. Real Flying. Real G-Forces. Pure Adrenaline 

Wednesday 8th December


Speaker Invited

Wednesday 8th December 08:00 - 09:00

Breakfast in the exhibition hall

Start your day by visiting the FTE Global exhibition floor and enjoying a morning coffee and breakfast pastry. Take this opportunity to chat with our incredible selection of suppliers showcasing their solutions, products and services to help solve your industry challenges and inspire strategical business decisions.


Speaker Invited

Wednesday 8th December 09:00 - 10:15

Opening Keynote Session for all participants

WELCOME FROM FTE CEO:


Daniel Coleman
Founder & CEO
Future Travel Experience

Welcome from the host:


Rosemary A. Vassiliadis
Director of Aviation
Clark County Department of Aviation

Opening Session
Keynote 1:


FTE Global Exclusive
The Virgin view of the future of travel, and how their efforts across air, sea, land and space could interconnect and help forge new industry approaches.

Juha Jarvinen
CCO
Virgin Atlantic & President Emeritus, APEX
Mariana Fonseca Medina
VP of eCommerce
Virgin Voyages
Diana Zhou
Senior Director of Global Business Development
Virgin Hyperloop


Opening Session
Keynote 2:


How United Airlines is transforming the airline industry through bold commitments in areas such as urban air mobility, sustainability & supersonic travel.

Michael Leskinen
President
United Airlines Ventures & Vice President of Corporate Development and Investor Relations, United Airlines

More incredible speakers to be announced soon


10:15 - 11:00
Coffee break and networking in the exhibition hall


Speaker Invited

Wednesday 8th December 11:00 - 12:30

Second Working Session - How quickly is the revolution in electric aircraft and urban air mobility coming, and how should air transport industry stakeholders prepare for this?

FTE Global 2021 will be home to the inaugural FTE Air MobilityX Summit. Experts and guest speakers will help industry stakeholders understand the latest developments in this fast-moving area and how they should adapt their strategies to take advantage of this major change in transportation, which is sure to have big repercussions for the end-to-end travel experience in the future.

Air MobilityX Conference Moderator


Robin Riedel
Partner
McKinsey & Company

Format


Our expert moderator will deliver an opening presentation to set the scene on the air mobility market, covering the capabilities of aircraft, status of regulation and certification, requirements for infrastructure, service propositions and business models for air transport stakeholders. Following this, we will hear case studies from an airport operator and airline on their activities, which will be followed by a panel discussion.

Case Study 1


Case Study 2


Ferrovial Vertiports is working with Lilium to develop a network of vertiports connecting strategic locations in major Florida cities. It also is exploring plans to design, build and operate vertiports across Spain, and other areas in Europe and the US all whilst considering the role of eVTOLs at the airports it operates like Heathrow. What it the company’s view on the significance of eVTOLs to the airport sector in the future and what has it learned so far from its efforts in this space?

Joseph Alesia
Sr. Vice President Corporate Development
Ferrovial Airports
William Earle A'Hern
VP Business Development
Lilium

12:30 - 13:45
Lunch and networking in the exhibition hall


Speaker Invited

Wednesday 8th December 13:45 - 14:10

Post-Lunch Keynote for all participants

How is Delta Air Lines advancing the bold vision the airline unveiled at CES in 2020, and what’s next as Delta continues to innovate to pull the future of flying forward?

Matt Muta
Vice President Innovation
Delta Air Lines

Matt is one of the industry’s smartest minds and has over 30 years of experience with roles in leadership, emerging technologies, and innovation. He oversees an organization within Delta that drives innovation through exploration, rapid prototyping, envisioning and the development or investment in new technology. He is a long-time friend to FTE and we are delighted to welcome him back to FTE Global to share details on where his team is focused now and his views on the future of travel.


Speaker Invited

Wednesday 8th December 14:10 - 15:30

Third Working Session – How can airlines leverage data, digital platforms and innovation to evolve, create new business models and thrive in the post-COVID-19 world?

OPTION 2

Moderator


Daniel Coleman
Founder & CEO
Future Travel Experience

PANELLISTS


Dean Donovan
Managing Director
DiamondStream Partners & Founder/Director, Volaris
Carlos Faxas
Director, eCommerce and Digital Product
Air Canada
Amy Burr
President
JetBlue Technology Ventures
Todd Cinnamon ( Invited)
Head of Information Technology
Avelo Airlines

More incredible speakers to be announced soon

Questions to consider:


  • How will the long-term impacts of COVID-19 reshape the industry?
  • How can travel industry stakeholders future proof their strategies, whilst building in flexibility for future shocks and unforeseen trends?
  • How should we adapt to changing passenger behaviour post-COVID?
  • How can organisations make the right choices when it comes to choosing which technologies to invest in today when the pace of change is so fast?
  • How can you get buy-in across your organisation for transformative visions?
  • How can you train and develop staff to meet the demands of the future?
  • How can you make the best possible use of data to support your organisation’s transformation plans?
  • How can you comprehend and plan for next-gen tech such as micro-robotics for maintenance or quantum computing for aircraft or terminal design?
  • Which technologies or technology-enabled trends (e.g. ubiquity of remote working, transition to more carbon neutral technologies) are most potentially disruptive, and why?
  • Are super-apps a necessity to all airlines going forward now?


Speaker Invited

Wednesday 8th December 14:13 - 15:30

Third Working Session - Workshop: What will the mobility ecosystem of the future look like and how will air-transport stakeholders successfully integrate with it?

OPTION 3

Joshua Hirschheimer
Practice Lead - Aerospace, Transportation and Logistics
Porsche Consulting

The mobility ecosystem continues to evolve as it supports population growth, urbanization, and environmental concerns.  As we navigate this transformational journey, an important consideration for air transport stakeholders is identifying and building out the customer journey. Join this interactive session to learn how air-transport stakeholders can successfully design customer experiences to achieve competitive advantage in this dynamic environment.

  • Learn how Porsche has created a holistic customer experience for the digital mobility age
  • Gain insight into what success drivers are essential for creating winning customer ecosystems
  • Learn how air transport stakeholders are collaborating to create a customer centric intermodal transportation journey

15:30 - 16:15
Coffee Break and networking in the exhibition hall


Speaker Invited

Wednesday 8th December 16:15 - 17:30

Fourth Working Session - FTE Air MobilityX Summit – Part 2

OPTION 1

How should the air transport sector adapt facilities and adjust CX, digital strategies, partnerships and commercial approaches to maximise the opportunities presented through new urban air mobility, which will revolutionise the first and last 100 miles of the customer journey in the future?

Moderator


Robin Riedel
Partner
McKinsey & Company

Panellists


Amy Burr
President
JetBlue Technology Ventures
Juha Jarvinen
CCO
Virgin Atlantic & President Emeritus, APEX
Duncan Walker
Founder and CEO
Skyports
Akira Mitsumasu
VP Global CX & Marketing
Japan Airlines & Member of the APEX Board of Directors
Arturo Garcia-Alonso
COO
Avports
Naashom Marx
Sr. Manager of Strategic Innovation
Cincinnati / Northern Kentucky International Airport

Key points to consider


  • New air mobility options – New forms of transportation, including eVTOLS, will create a number of opportunities and challenges for the air transport industry. There is an opportunity here to enhance the end-to-end customer experience but it’s going to take time to adopt and scale because of the challenges around infrastructure, regulation, etc.
  • Regulation – There are lots of regulatory hurdles to consider – everything from certification (FAA, EASA, CAA, etc) and airworthiness of aircraft, to airport infrastructure and airspace constraints. It is going to take close collaboration between all parties to find the best way forward as there is no framework in place and no dominant business model right now. Also, there are lots of players in this space and there won’t be just one winner, which again highlights the importance of collaborating on the path forward. We must also consider that there will be significant differences between countries and even cities, which will add another layer of regulatory complexity.
  • Business Models – should airlines be purchasing, and operating, their own air mobility fleets or should they be outsourcing such business activities? On the other side, should airports be outsourcing vertiport operations?
  • Infrastructure – Airports are space constrained environments. So, when thinking about eVTOL services and other new air mobility options we have to consider how can we create a seamless experience for customers; how can these new services connect to the wider network; what’s required in terms of new facilities/infrastructure? It’s going to take a number of years to work these things out but now is the right time to start considering all of these important issues.
  • Timeframe – in the next two to three years it may become a more common sight to see eVTOLs in the air, but scale and adoption is likely to take much longer. Singapore is an example of a place that’s well set up for these services, and the US may also be a strong market thanks to the large number of smaller regional airports across the country which could potentially be utilised. However, there will still be complexities even in these countries. We should also bear in mind the fact that the process from flight test to type certification can often take more than a decade.


Speaker Invited

Wednesday 8th December 16:15 - 17:30

Fourth Working Session – Digital Transformation and the Future of Ecommerce

OPTION 2Joint session with the Digital & Ancillary track

Moderator:


Marta Dimitrova
Editor & FTE Hub Community Manager
Future Travel Experience

Spirit Airlines have further enhanced their commercial proposition this year with a big play into the loyalty space, but where will they focus next and how important will effective personalisation be to those plans?

Rana Ghosh
Vice President, Omnichannel
Spirit Airlines

Driving digital transformation efforts within Oneworld to support the organisation, its members airlines and their passengers.

Jaron Millner
Director, Head of Carrier oneworld Digitalisation
Oneworld Management Company


Speaker Invited

Wednesday 8th December 16:15 - 17:30

Fourth Working Session - Jump Seat Debate on Disruption Management Approaches

OPTION 3


Moderator

Sveinn Akerlie
Founder
AviLabs

Disruption is often beyond our control, but our industry has made little progress in the way it handles this regular occurrence, and we let down passengers too often by working in in an uncoordinated, transactional fashion without thinking about the customer first and FTE wants to prioritise this as an area we drive improvement in.

We will tackle this important subject with a Jump seat debate to enable an entire group to participate in a lively conversation and debate without the use of any AV or slides. A single chair is placed at the front of the room – this is the Jump Seat. The remaining chairs are arranged in a semi-circle facing the Jump Seat. The participants who join the session fill the seats around the jump seat in advance of the session beginning. The moderators will introduce the topics and shares views, opportunities and challenges and at any time any member of the audience can occupy the Jump Seat and voice their views on the topic at large, or what they may just have heard. The discussion continues with participants frequently entering and leaving the jump seat – they are the only ones who can talk at any time except the moderators. It enables an honest sharing of views in an exciting environment where many exciting new approaches that can be taken in this realm.

Questions to be tackled will include:


How can the industry collectively now better handle disruption situations? Are there better ways to quickly deliver holistic solutions for disrupted passengers (from meals to accommodation), mapped to solve the negative experience disruption often brings? How can we minimise passenger stress through digital channels?


Speaker Invited

Wednesday 8th December 20:30 - 22:30

FTE Global Networking Reception and FTE Global Innovate Awards – Ironwood Terrace, ARIA Resort

At the epicentre of FTE events, we recognise airlines, airports, vendors, startups and individuals from across the EMEA, Americas and Asia. Celebrating innovators for their outstanding efforts to improve the customer experience and business performance, and those who are taking the aviation industry to greater heights through their dynamic efforts. The FTE Global networking reception provides the perfect occasion to announce and honour our winners, amongst industry friends and colleagues.

Thursday 9th December


Speaker Invited

Thursday 9th December 08:00 - 09:00

Breakfast, networking and showcase in the exhibition hall

Start your day by visiting the FTE Global exhibition floor and enjoying a morning coffee and breakfast pastry. Take this opportunity to chat with our incredible selection of suppliers showcasing their solutions, products and services to help solve your industry challenges and inspire strategical business decisions.


Speaker Invited

Thursday 9th December 08:00 - 09:00

Co-Creation Breakfast Sessions

FTE Workshops, Co-Creation Forums & Jumpseat Debates

FTE aims to be an industry change catalyst and we are making every effort to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it. These interactive sessions will provide a discussion platform for various stakeholders to discuss how they can work in new ways, and collaborate effectively, in key areas. Delegates will be able to choose which topic they would like to discuss and then join the relevant group to exchange thoughts, ideas, frustrations and potential ways forward.

There will be groups in different working zones, each with their own captain who will lead discussions on each table and help inspire outside-of-the-box thinking. Delegates will play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report.

Working Groups


Workshop: Virtual queuing

Dave Wilson
Director, Airport Innovation
Port of Seattle

Co-creation: Nurturing future talent for your organisation

David Wilson
Chief Operations Officer
Oman Airports Management Company

Workshop: Cybersecurity mitigation strategies

Russell Roberts
Chief Information Officer and Assistant Administrator for the Office of Information Technology
Transportation Security Administration (TSA)

Workshop: Building CUSS Apps in 1 Hour or Less

Steven Tate
CTO
Blndspt.com & Elevation Software


Speaker Invited

Thursday 9th December 09:00 - 10:15

Fifth Working Session: Next Generation Technology Utilization at Airports – Digital Twins, Automation, Robotics & More

OPTION 1

Moderator


Ryan Ghee
Head of Strategy & Development
Future Travel Experience

What has CVG learned from its rollout of “Gita” the food/baggage delivery robot, and airside autonomous vehicles for baggage?

Naashom Marx
Sr. Manager of Strategic Innovation
Cincinnati / Northern Kentucky International Airport

San Diego International Airport’s Innovation Lab has collaborated worked with several robotics companies in recent years. What are the use cases in the airport environment, and what have been the key learnings so far from these efforts?

Gina Jacobs
Program Manager, Airport Innovation and Customer Experience
San Diego International Airport

YVR is one of the first in the world to develop an accurate digital twin of the airport. Many believe this will be commonplace for airports and airlines globally in the future so what we have YVR learned from this effort, and what are the tantalising possibilities this technology offers to industry stakeholder?

Lynette DuJohn
VP Innovation & Chief Technology Officer
Vancouver Airport Authority


Speaker Invited

Thursday 9th December 09:01 - 10:15

Fifth Working Session: Next Generation Customer Experience visions

OPTION 2

FTE Exclusive – How can the industry reimagine end-to-end customer experiences by taking advantage of the very latest engineering and digital advancements to deliver real choice and satisfaction at every step of the journey?

Dr. Bjoern Becker
Head of Future Intercontinental Experience Program
Lufthansa

More incredible speakers to be announced soon


10:15 - 11:00
Coffee break in the exhibition hall


Speaker Invited

Thursday 9th December 11:00 - 12:30

Sixth Working Session – Jump Seat Debate on Sustainability problems and solutions in air transport

OPTION 2

FTE believes now is the time to evolve sustainability discussions beyond next-generation aircraft, offset programmes and biofuel initiatives, and to look at how every aspect of the industry can play an invaluable role in reducing the carbon footprint around the world.

We will tackle this important subject with a Jump seat debate to enable an entire group to participate in a lively conversation and debate without the use of any AV or slides. A single chair is placed at the front of the room – this is the Jump Seat. The remaining chairs are arranged in a semi-circle facing the Jump Seat. The participants who join the session fill the seats around the jump seat in advance of the session beginning. The moderator introduces the topics and shares views, opportunities and challenges and at any time any member of the audience can occupy the Jump Seat and voice their views on the topic at large, or what they may just have heard. The discussion continues with participants frequently entering and leaving the jump seat – they are the only ones who can talk at any time except the moderator. It enables an honest sharing of views in an exciting environment where many exciting new approaches that can be taken in this realm will be shared.

Moderator


Clyde Hutchinson
General Partner
Team ABC (former Head of Viva Air Labs)

12:30 - 13:45
Lunch break in the exhibition hall


Speaker Invited

Thursday 9th December 13:45 - 14:10

Post-lunch Keynote


Our Next Guest Needs No Introduction… with Joe Leader, CEO, APEX & IFSA

Alison Taylor
Chief Customer Officer
American Airlines


Speaker Invited

Thursday 9th December 14:11 - 15:30

Seventh Working Session: Biometric & Digital Identity Summit – Panel discussion

OPTION 1


How can we successfully bring together all the necessary elements to facilitate and successfully scale new digital identity and biometric efforts globally?

Format


A group of senior industry stakeholders from across the travel world will be asked to provide a three-minute perspective on where they are at with their own biometrics initiatives, before a panel discussion gets underway around key challenges that need to be overcome – including topics like privacy, health, standardisation and interoperability – in an effort to find a suggested path forward.

Moderator


Dr. Joe Leader
CEO
APEX/IFSA

Panellists


Greg Forbes
Managing Director Airport Experience
Delta Air Lines
Jason Lim
Identity Management Capability Manager
Transportation Security Administration (TSA)
Sarah Clark
Senior Vice President - Digital Identity
Mastercard
Dakota Gruener ( Invited)
Executive Director
ID2020 (Good Health Collaborative)

More incredible speakers to be announced soon

Questions to consider:


  • How will Europe’s new Digital Identify Wallet and ICAO Traveler Identification Program (TRIP) impact stakeholder approaches going forward?
  • Who will set the standards for digital identity and biometric efforts, and how can we ensure harmonised approaches globally?
  • How can we address concerns about data security and privacy around digital identity and biometric efforts in air travel?
  • How can we establish trust with passengers and regulatory bodies through open and transparent working relationships, including with other stakeholders in the travel sphere who should be involved in this space (car rental, hotels, etc), to help drive the business case forward?
  • How does airport infrastructure need to be adapted to support digital identity efforts and biometric-enabled queue-less travel?
  • How can you deal with passengers trying to hack the system – such as using images on a phone screen or disguises?
  • How can we avoid stakeholders taking different approaches with their digital identity and biometric efforts, and delivering different messages to policy makers?
  • What are the key ingredients to making digital identity initiatives and biometrics a palatable part of an airline or airport’s business case?
  • How can the industry ensure all digital identity efforts work together across borders and are interoperable?
  • What more can the vendors involved do to streamline and accelerate adoption?
  • Should all digital identity efforts be integrated into airline apps ASAP to streamline efforts and power adoption efforts?


Speaker Invited

Thursday 9th December 14:11 - 15:30

Seventh Working Session: Workshop: How can aviation industry stakeholders establish hyperloop pilot projects?

OPTION 3

Diana Zhou
Senior Director of Global Business Development
Virgin Hyperloop

Oftentimes perceived as a competitor to aviation, hyperloop can actually integrate seamlessly with airports to facilitate the movement or passengers or cargo within or between airports, to cities, to distant warehouses, and more. Diana Zhou, Senior Director of Global Business Development at Virgin Hyperloop, will lead a workshop with key aviation stakeholders to discuss how the industry can leverage hyperloop to enhance sustainable mobility and improve economic competitiveness.


15:30 - 16:15
Coffee break in the exhibition hall

Why attend FTE Global?

Don’t just take our word for it – read what FTE Global attendees have said about the show…

“I have attended a number of FTE events over recent years, some as a delegate and others as a speaker. FTE Global in particular, always attracts a diverse mix of experts and professionals from across the world of aviation. What stands out against other conferences is the inclusion of hospitality, technologists and futurists who help delegates learn from other sectors, which enables a broader knowledge and understanding of “what else” we can do to promote the aviation sector. Networking opportunities and social events are always of the highest standard and allows old and new friends to come together in a relaxed and fun way.”

David Wilson, Chief Operations Officer, Oman Airports

“I felt that at Future Travel Experience the past week the conference has been excellent to not only be able to have though-provoking aviation discussions, but also to collaborate and connect to other airports and leaders in aviation.”

Naashom Marx, Senior Manager Innovation, Cincinnati/Northern Kentucky International

“I really enjoyed the event, the good atmosphere and enriching conversations.”

Víctor Lidoy, Digital Development Manager, LATAM Airlines Group

“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”

David Wilson, Director, Airport Innovation, Seattle-Tacoma International Airport, Port of Seattle

“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Director Innovation & Small Business Development, San Diego International Airport

“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, Director – Tools & Technology Global Ops, Strategy, Planning & Design, United Airlines

“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, IT Director, Aéroports de Montréal

“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, Director Capital Facilities Development, Vancouver Airport Authority

“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, Coordinator Digital Marketing & Innovation, SkyTeam

“It has been great attending FTE Global. The conference sessions have really informed our thinking and the Co-creation Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”

Max Coppin, Partner Development Manager, Google

“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“As always, I come away inspired, with lot of ideas and new perspectives to try to push my organisation even further.”

Guðmundur Daði Rúnarsson, Technical and Infrastructure Director, Keflavik Airport

“I really enjoyed the event and seeing lots of interesting airlines and technologies. Highlights for me were the NASA and TSA talks and the collaboration work between the partners. There are differences we have, but it is very interesting to make it all come together.”

Lilian Narumi, Passenger Services Manager, Singapore Airlines

“I’ve been asked by a number of people how FTE compares to other events on the aviation circuit. My response is that it’s very much a case of “quality over quantity”, with a more focused selection of relevant speakers and discussion topics, rather than the broad brush approach used by others. It’s this focus on quality speakers, innovation and informative topics that makes FTE the success that it is.”

Martin Bowman, Aviation Technology Director, Deloitte

“The sharing amongst partners airlines and operators is what makes this show unique. Everybody gives a lot of insights on the issues and challenges of the industry and it is good to hear that there are similarities in the issues we are all facing.”

Alphonsus Chan, Senior Associate - IT Infrastructure, Changi Airport

“The show has been tremendous so far. I managed to see some incredible presentations from a lot of great people from inside the industry. We were able to meet with a lot of vendors with whom we have talked to before, but it is great to meet them here in person, which makes it a lot more efficient for us to make decisions on how we drive the guest experience for passengers. For me, this event is really forward looking – it’s not just about what people have accomplished, but about what they were trying to accomplish. So, I think that’s very valuable, as we are trying to move the industry forward.”

Bobby Schroeter, Vice President, Sales & Marketing, Spirit Airlines

“Compared to some of the other industry events which are a lot broader, FTE really focuses on innovation, so that makes it different. It is always about new ideas and new technologies that could be applied in real life problems, so that’s what makes it unique.”

Suhail Kadri, Vice President IT, Hamad International Airport

“I found FTE Global 2018 to be a wonderful gateway to engage with a wide array of industry stakeholders, and to learn across the diverse subjects covered in the four conference tracks. The keynote speakers were spectacular, and I found the involvement of leaders in parallel sectors such as Disney and MGM Resorts very beneficial, as we search for synergies between the hospitality and airline industries, exceeding our Guest Expectations. I look forward to attending next year's show!”

Chris van Rensburg, Director Guest Experience, WestJet

FTE Global registration

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Vital Event Information

Future Travel Experience Global 2021 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience and business performance opportunities.

fte-asia-schema-img

Event
Future Travel Experience Global 2021
Date
- December 2021
Location
ARIA Resort & Casino, Las Vegas, United States