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Theme: “New Approaches for a New World”
This long-standing track will include sessions focusing on how airlines and airports can leverage data, digital platforms and innovation to evolve, create new business models and reinvent the passenger experience. Topics include digital transformation, digital twins, autonomous mobility, workforce optimisation, digital identity, accelerating sustainability strategies and the FTE Metaverse, NFTs & Crypto Symposium. You can expect to hear from the likes of Port of Seattle, Allegiant, Canada Jetlines, Southwest Airlines, Spirit Airlines, Team ABC, Munich Airport, Cockpit Innovation, JetBlue Technology Ventures, and many more pioneers in this space.

The agenda - Subject to change
Tuesday 6th September
Speaker Invited
11:30 - 20:00
Exclusive invitation-only event hosted by Populous
This event is invitation-only with limited capacity – once registered your application will be considered by the Populous team
Global architecture firm Populous have curated an exclusive experience, Destination: YOU, bringing together global industry leaders to share perspectives on the future of travel. Populous will bring its expertise as global thought leaders in experiential journeys to host this half-day experience on 6 September. Together, all attendees will explore the lens in which we view the world and how design, environment, industry development and experience DNA play into the narrative of where we are and where we’re headed.
Once you book your FTE Global ticket, you will receive more information on how to register your interest to attend the Populous event. Please note, this workshop is invitation-only and has a very limited capacity.
Speaker Invited
14:00 - 16:00
FTE Baggage Innovation Working Group meeting at LAS Airport (members only)

Membership is now free to airlines, so please contact us if you would like to enquire about joining.
Including a special presentation from:


Anique Kamphuis
Senior Product Owner Baggage Teams Business Platform Ground
KLM Royal Dutch Airlines
Speaker Invited
16:00 - 18:00
TSA Briefing & Tours of the reimagined TSA Innovation Checkpoint (ICP) as part of the Advancing the Checkpoint Environment (ACE) initiative at LAS
Including the FTE Startup Idol ‘Digital Identity & Security’ pitch session

The TSA Innovation Task Force will lead guided tours and deliver a briefing to showcase the latest iteration of the future checkpoint site running at LAS, which is trialling new machines, and new approaches, to gather data and feedback on whether the technology is something TSA wants to use at airports nationwide. It will also share its future plans around the evolution of security processes.
FEATURED TECHNOLOGIES
- Digital Signage
- Automated Screening Lanes (ASL) integrated with Computed Tomography (CT) X-ray scanners
- Credential Authentication Technology (CAT)
- Increased roll out of UV-C sanitization technology on multiple lanes
- Enhanced Advanced Imaging Technology (AIT) Body Scanner
- Customer Movement Analytics
- Remote screening for the CTs on ICP
OVERVIEW
- The ACE Checkpoint is a one-of-a-kind innovation checkpoint located in Las Vegas Harry Reid International Airport (LAS).
- TSA’s ITF is utilizing this site for side-by-side testing and evaluation of emerging security technologies from a variety of vendors in a live checkpoint environment.
- The ICP enables ITF to assess the impact of innovative solutions on the ecosystem holistically, to ultimately inform requirements for future screening environments across TSA.
- Several innovative technologies are now being demonstrated at the Innovation Checkpoint.
- The checkpoint is the only one in the country with three ASLs, integrated with four CT scanners, allowing for uninterrupted movement of carry-on luggage though the screening process.
This gathering will also host the FTE Startup Idol ‘Digital Identity & Security’ pitch session, featuring five high-potential startup finalists.
Speaker Invited
20:00 - 21:30
Unofficial Mixer at Beerhaus Las Vegas

FTE Global is renowned for its ability to bring industry executives together in relaxed environments to reconnect with old friends, and make new ones, and we have chosen the Beerhaus – Las Vegas as our venue to facilitate interested delegates being able to come together (outside of our official social event schedule) to enjoy a few drinks upon arrival in Las Vegas on their own dime.
The Beerhaus delivers a fresh take on the classic beer hall, where an artfully curated menu ensures both beer nerds and casual drinkers will find their favourites. It is located just next door to the Aria Resort in The Park between New York-New York and Park MGM. There are 28 craft beers on tap and entertainment options including Jenga and corn hole. Grab a cold drink, play some bar games and connect with old and new friends indoors, or on the outdoor patio.
Wednesday 7th September
Speaker Invited
09:00 - 10:15
Opening Keynote Session
Welcome Addresses:


Daniel Coleman
Founder & CEO
Future Travel Experience


Dr. Joe Leader
CEO
APEX/IFSA
Leadership insights
Inspirational Keynote:
The future of travel according to the man leading the charge in space exploration, automated aviation systems and modernising airline operations
Blue Origin’s John Couluris will deliver an outstanding Opening Keynote outlining his vision on the future of travel. As Vice President, Lunar Permanence, John leads an incredible team to establish a permanent human presence on the Moon, working to design and build multiple classes of landers, habitats and resource-utilising technologies to ensure we reach the Moon and stay there. Prior to Jeff Bezos’ Blue Origin, John made history leading SpaceX’s effort to fly the Dragon spacecraft to the International Space Station. Experienced Chief Technology Officer aiding multiple airlines across the globe in modernising their operations, John currently leads the technology advancements for Azul Linhas Aéreas Brasileiras as Chief Technology Officer and Advisor to the CEO. He is also the Founder and board member of Reliable Robotics, a VC-backed Silicon Valley startup focusing on advanced aircraft automation.

Speaker Invited
11:15 - 12:25
Innovative technology utilisation by airlines
Moderator:


Erwan Perhirin
Product Marketing
T-Mobile
Format:
After the moderator sets the scene each speaker will share how they have trialled or permanently implemented a new technology and/or approach, and offer insight into the lessons learned to date.
Parallel Reality – Special airport screens at DTW show personalised flight info to dozens of Delta passengers at once using AI. What benefits is this realising for Delta, and its passengers, and can we expect this exciting effort to be scaled across the Delta network now?


Greg Forbes
Managing Director Airport Experience
Delta Air Lines
Alaska Airlines: Leveraging iOS for a Connected Day of Travel Experience


Amanda Drescher
Senior Product Manager
Alaska Airlines


Miguel Ruiz
Principal Software Engineer
Alaska Airlines
Speaker Invited
12:25 - 12:45
Airline CIO perspectives
Interview with


Rocky Wiggins
Senior Vice President & Chief Information Officer
Spirit Airlines
Speaker Invited
12:45 - 14:45
Lunch and two-hour networking on the exhibition floor packed with exclusive launches and unveilings

Speaker Invited
14:45 - 16:00
Disruptive strategies for the future of travel and accelerating environmental performance
Format:
Following a thought-provoking scene-setting presentation by the moderator, each panellist will talk for three minutes from their seat on their ambitions for the future of travel and how they believe the industry can secure a license to grow by drastically improving its approaches to sustainability. After everyone has voiced their opinion, the panel will share more details, learnings and views on the ways in which the sector must radically evolve to thrive.
Moderator:


Clyde Hutchinson
General Partner
Team ABC (former Head of Viva Air Labs)
Panellists:


Sarah Wittlieb
Vice President Sales & Innovation
LabCampus GmbH


Stephen Snyder
Managing Director, Operations & Partnerships
JetBlue Technology Ventures


Amit Singh
Sustainability Solutions Lead
Publicis Sapient


Myron Keehn
Vice President - Air Service, Business Development, ESG and Stakeholder Relations
Edmonton International Airport


Shane O’Flaherty
Global Director: Travel, Transportation & Hospitality
Microsoft
Speaker Invited
16:30 - 17:30
Putting the metaverse, crypto & NFTs to work in air transport
Format:
Our industry experts will discuss their experiences of rolling out metaverse environments for their organisations and share the lessons learned along the way, plus potential use cases for this exciting new technology.
Moderator:


Dave Wilson
Founder & CEO
The Airport Guy
Could the use of the metaverse in aviation expand way beyond stimulating consumer demand to travel, and into use cases like creating a collaboration platform for remote workers, cabin training, aircraft maintenance, design and airport operations?


Thomas Kearns
Digital Innovation Strategist
Perkins and Will
ICN is opening its first metaverse airport using the Roblox platform for the purpose of providing passengers with information on how to use automated check-in and other services. What has been learned from this effort so far?


Jooyoon Choi
Manager - Fast Travel Team / Passenger Innovation Group
Incheon International Airport Corporation (IIAC)
Speaker Invited
17:30 - 18:00
Day 1 Closing Keynote for all participants
Airline industry maverick John Thomas is returning to his regional roots with a new airline in the US – Connect Airlines – a carrier that boldly plans to not only bring turboprop planes back to the jet-dominated market, but also become the world’s first hydrogen-powered carrier and the first US-based zero-emission airline. What are his views on the future of travel, and how does he believe the industry should transform to truly deliver smarter travel to the passengers we serve, and our planet?
Speaker Invited
18:00 - 19:00
Networking Reception on the exhibition floor

Make the most of the vital networking opportunities provided at the FTE Global 2022 Networking Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers, over a refreshing drinks and snacks. The Networking Reception will begin early so participants have more scope to network outside of the official event proceedings.
Sponsored by
Thursday 8th September
Speaker Invited
08:00 - 09:00
Workshop on establishing and leveraging Private Networks at the airport
Alternative Session Choice
Private wireless is one of the hottest opportunities for air transport stakeholders right now – a foundational core enabling technology that enables the connectivity needed for an “internet of everything” to support anything from autonomous vehicles on the ramp, through to optimised operations at the gate for airlines, and that is just the beginning of the possibilities.
This is why FTE Global 2022 will be complemented by a dedicated workshop where experts in the field of private networks, and guest speakers, will share insights and learnings in an interactive environment.
Speakers include:


Eduardo Valencia
CIO
Metropolitan Airports Commission


Samuel Ingalls
Principal
Barich, Inc


Maurice Jenkins
Chief Innovation Officer
Miami International Airport


Mike Youngs
VP of Information Technology
Dallas-Fort Worth International Airport


Jay Floyd
VP Corporate Strategy, Sales and Product Development
ExteNet Systems
Speaker Invited
08:30 - 09:00
Keynote: Reinventing airport and airline business models – How next generation AI, cryptos, NFTs and metaverses can transform aviation economics


Rohit Talwar
CEO
Fast Future
Speaker Invited
09:10 - 10:15
Day 2 Opening Keynotes – Future-proofing airline CX, commercial, loyalty and marketing strategies
Moderator:


Ron Glickman
Vice President
Snowfall
Keynotes:
Leveraging the power of partnerships, vacation mindsets, resorts, loyalty and technology to keep advancing Allegiant’s position as one of the most profitable airlines in the world.


Scott DeAngelo
Executive Vice President – Chief Marketing Officer
Allegiant
What are the keys to success when launching an airline in today’s world?


Duncan Bureau
Chief Commercial Officer (CCO)
Canada Jetlines
How did Air Europa and TravelX launch the world’s first NFT flight and what are the learnings so far?


Carlos Conde
Commercial Manager, Panama, Central America and Mexico
Air Europa


Erika Moore
COTS- Chief Officer Travel Supply
TravelX
Speaker Invited
11:00 - 11:20
Independent Perspective Keynote
With Tom’s background not only in designing customer experience propositions but also operationally leading British Airways’ team of airport staff, cabin crew and call centre agents this session will explore the challenges facing the industry as new technology is designed, and how that is translated and operationalised into the end to end customer experience. Most airlines and airports face the conflict between technology and traditional frontline employees, where technology has quite often been seen as a way to drive efficiency into operations and reduce headcount. As we now reach this intersection where the worlds of digital and the human touch need to co-exist, this thought-provoking session will explore the challenges we face to embed new technology that enriches the human touch, allowing airlines and airports to differentiate when it comes to customer experience. In this session Tom will share his thoughts on the challenges, approaches for change management and his perspective on how technology will now be used to deliver even better service through frontline employees.
Speaker Invited
11:00 - 12:30
Putting Digital Twins to work in air transport to optimise planning and operations
Joint Session with Digital & Innovation track and Future Airports track
Format:
Following scene-setting presentations, our industry experts will discuss their experiences of rolling out digital twins for their organisations, and share the lessons learned along the way as well as the use cases for this exciting new technology.
Moderator:


Chris Runde
Global Director, Digital Advisory Services
Dar Group
YVR has now launched its digital twin platform with the aim of transforming how the airport serves its employees, passengers and local community. What has been learned and what are the tantalising possibilities this technology offers to industry stakeholders?


Linda Schucroft
Director, Innovation
YVR
DFW’s digital twin: Key learnings in platform development & training, enabling better decision making and consolidated workflows


Mike Youngs
VP of Information Technology
Dallas-Fort Worth International Airport


Shaun Klann
Head of Strategic Growth
Willow
How are other verticals utilizing digital twins, and could they be the key to unlocking incredible data sharing & collaboration opportunities between airports, airlines and their partners?


Eve Machol
Managing Director, Airport/Transportation Industry
Microsoft
What might the digital twin of the future look like and how might we interact, and leverage it, across the airport campus?


Haider Arif Hayat
Manager IT - Enterprise Info Architecture & Analytics
Hamad International Airport
Speaker Invited
11:01 - 12:30
Interactive Workshop: Airports Carbon Neutral by 2025, why not?
Alternative Session Choice
Session details:
Decarbonizing aviation is one of the biggest challenges facing the industry today. Airports can lead in the energy transition. With innovative technologies and sustainability practices, how can airports decarbonize their operations across the entire value chain to become carbon neutral by 2025?
Focus Areas:
Greening of airport operations
Innovate ground access
Hydrogen and electric
Led by:


Myron Keehn
Vice President - Air Service, Business Development, ESG and Stakeholder Relations
Edmonton International Airport
Speaker Invited
11:20 - 12:30
Digital Identity Innovation Future Visions & Case Studies
Alternative Session Choice
Moderator:


Doug OGorden
Director of Digital Media & Events
FINDBiometrics.com & MobileIDWorld.com
How did American Airlines, and its partners, make touchless travel a reality with Mobile ID and what’s possible next?


Preston Peterson
Director of Customer Experience Innovation
American Airlines


Amena Ali
CEO
Airside
Biometric APIS and the Next Generation of Travel Verification Services


Kris Ranganath
Senior Vice President of Innovation
Paravision
Delivering seamless travel and “zero touch” border management – Learnings from the Chain of Trust, and Eurostar pilot


Gordon Wilson
VP of Identity Verification
Entrust
Speaker Invited
13:45 - 14:10
Post-lunch Keynote for all conference delegates
What’s around the corner for aviation, and how do you know when is the right time for your organisation to make bold moves?
John Picard, Innovation Catalyst & Futurist
John is an architect-coder-entrepreneur-activist-futurist-father, an open-source human, a biological API … and an incurable optimist. He’s literally been living in the future since he built his first super-smart eco-home in California. Since then, he’s been designing for the future we all want to live in, from the City Center Hotel Las Vegas to Atlantic Station in ATL, via Grand Wailea in Maui, and even the White House.
John is forging tomorrow in Silicon Valley, coding architecture that is sensate, adaptive, regenerative, cost-effective and healthy. With John, everything converges on the future: people, places, spaces, software, hardware and Mother Earth in all her glory. He knows aviation well too, and is incredibly passionate about what the sector can go onto achieve now, and has many ideas on how we can get there.
In addition to his keynote address John has agreed to be our “Provocateur at Large” for the show to help us challenge the status quo and has been given the license to offer his opinions and pose challenging questions throughout the event, keep dialogue lively and help our attendees make breakthroughs and forge recommended practices during the event, which is our key mission – we cant wait for you to meet him.
Speaker Invited
14:10 - 15:30
Innovation Case Studies & Learnings for airports
Enhancing customer experiences, operational efficiency and business performance on the airport
Format:
After the moderator sets the scene each speaker will deliver a case study presentation highlighting how they have trialed or permanently implemented a new technology and/or approach, and offer insight into the lessons learned to date.
Moderator:


Arturo Garcia-Alonso
COO
Avports
How Pittsburgh’s tech community is bringing AI, ML and robotics to their airport


Cole Wolfson
Director, xBridge
Pittsburgh International Airport
An Airport Case Study – Providing 360º Airport Hospitality Through Technology and Creating Commercial Opportunities


Chamil Liyanage
Managing Director, Airport Passenger & Hospitality Services
Plaza Premium Group


Asha Jacob
Head of Airport Solutions, Travel and Hospitality, Strategic Initiatives Group
Tata Consultancy Services
Streamlining and enhancing the passenger experience at Metropolitan Washington Airports Authority (MWAA) through unified approaches in digital display solutioning, digital marketplaces and beyond.


Goutam Kundu
EVP & Chief Digital Strategy and Information Officer
Metropolitan Washington Airports Authority
Speaker Invited
16:00 - 17:00
Interactive Workshop: Cybersecurity mitigation strategies
Alternative Session Choice
Led by


Yemi Oshinnaiye
Chief Information Officer (CIO)
Transportation Security Administration (TSA)
Speaker Invited
16:15 - 17:00
Insights into effective innovation approaches & the FTE Startup Idol final
Part 1: Insights into the most effective approaches to innovation from those at the forefront of innovation and working with startups
Format:
Presentations to help the audience understand the best methods, and collaborative approaches, to drive enhanced results and performance through innovation.
Moderator:


Ryan Ghee
Chief Operating Officer
Future Travel Experience
Successfully developing a culture of innovation – lessons learned from a unique ACRP research project, plus the unveiling of a brand-new innovation playbook for the airport industry


Justin Phy
President & Principal Consultant
Barich, Inc
Gerald R. Ford International Airport and Southwest Airlines amongst others have been doing exciting trials together in the areas of digital twins, autonomous mobility and drones through the Ford Launchpad for Innovative Technologies and Entrepreneurship (FLITE) initiative. What have been the key learnings from these trials, and what’s next?


Alex Peric
VP & Chief Operating Officer
Gerald R. Ford International Airport Authority (GRR)


Kevin Kleist
Senior Emerging Trends Advisor
Southwest Airlines
Part 2: FTE Startup Idol – The Final Three
The grand final of the FTE Startup Idol competition, featuring pitches from the finalists of the three categories – Automation & Workforce; Digital Identity & Security; and Sustainability. The overall winner will be decided by an audience vote and the winner will be announced at the FTE Global Awards ceremony later in the day.
Judging Panel


Ryan Chou
Venture Investor
JetBlue Technology Ventures


Simon Dempsey
CCO
Plan3 and FTE’s ‘Mayor for Startups’


Rishma M. Khimji
Chief Information Technology Officer
Harry Reid International Airport
Panel Advisor:


Daniel McCoy
Chief Innovation Officer
Transportation Security Administration (TSA)
Speaker Invited
17:30 - 18:30
Exhibition Wrap-up

New for 2022, the Exhibition Wrap-Up provides an ideal opportunity to spend some quality time on the show floor with a fun social twist thanks to our exhibitors who will be hosting drinks receptions, prize draw giveaways and unveilings.
Speaker Invited
20:30 - 22:30
The FTE Global Networking Party & Awards Ceremony

This year’s Networking Party will take place outside at the Liquid Pool Lounge at the ARIA Resort. It is a unique location, and provides an unparalleled outdoor nightlife experience.
The ultimate in poolside opulence, Liquid Pool Lounge is defined by its distinctive contemporary ambiance and ultra VIP Service. Designed by Graft Lab, Liquid features a poolside bar, private restrooms, high-tech amenities, and 8 cabanas, offering prime seclusion within the already exclusive setting. The event will be this year’s premiere industry networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment.
The FTE Global Networking Party will also provide the perfect location for the industry-leading FTE Global Awards, which will recognise outstanding achievements in the following categories – Airline Pioneer Awards; Airport Pioneer Awards; Startup Idol 2022; and Best Exhibitor Presence 2022.
Friday 9th September
Speaker Invited
10:00 - 11:00
Day 3 keynote session for all participants
Inspiration from the hospitality sector:
The MGM Resorts View on how physical digital convergence is transforming gaming and entertainment
Leadership insights
How is United Airlines advancing to become not only the best airline in the U.S., but also the best airline in the world?
Speaker Invited
11:30 - 13:00
The FTE Co-Creation Forums

We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it, which is why we are continuing to build the FTE Co-Creation Forum three years after its successful introduction. The session will provide a discussion platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.
There will be groups in different working zones, each with their own captain who will lead discussions on each table and help inspire outside-the-box thinking. At the start of the session, each delegate will join one of the discussion groups. They will then play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report. The conclusions will also be passed to industry associations to help influence their next steps, so the good work can live beyond our time together in Vegas.
Topics to be tacked include:
How do you build a business case for entering the metaverse?
This workshop will facilitate a SWOT analysis of a variety of use cases for airport and airline Metaverse implementations. This will be the first of its kind for our industry looking at the following use cases:
- Passenger focused
- Next generation wayfinding – supersedes interactive maps – setup virtual waypoints for day of travel
- Avatar based airport guide prior to travel
- Aircraft seating options and experiences – up sell and cross sell options
- Virtual airport lounges (airline, airport, third party) with prepurchase of dining or reserve seating
- How to use technology: self-service device instruction
- Gamification of airport experience – scavenger hunts for children and adults
- AR/VR integration at home to airport onto aircraft
- Airport NFT
- Leverage the airport air program exhibits
- Virtual marketplace for 3D Printed design NFTs
- Information and document sharing (RFP, contracts, etc.)
- Airline and airport staff
- Training for SIDA and other certifications tailored for each airport
- Orientation for new employees
- Complements existing maintenance training tools
- Digital Twin
- Metaverse infrastructure supports digital twin development
- Software and hardware advances are complementary
- Gaming professionals provide pool of experts for aviation


Dave Wilson
Founder & CEO
The Airport Guy
Creating a Culture of Innovation
Learnings from a unique ACRP research project


Justin Phy
President & Principal Consultant
Barich, Inc
What tech will complement the human touch to deliver next-generation CX in travel?
What are the types of technology that will help customer service staff deliver the human touch in the future? How do we go about understanding the requirements, and how should change management work to support the utilisation of these softer technologies.


Tom Stevens
CX Pioneer & former Director of Brand and Customer Experience, British Airways
13:00
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Vital Event Information
Future Travel Experience Global 2023 is a global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to learn, collaborate and be inspired on their next moves to transform their organisations’ passenger experience, business performance & sustainability strategies.
- Event
- Future Travel Experience Global 2023
- Date
- - September 2023
- Location
- Long Beach Convention Center, California, United States