28-30 October 2024 Location: Long Beach Convention Center, California
Diamond Sponsor: Synect-Media Diamond Sponsor
FTE Global 28-30 October 2024, Long Beach Convention Center, California

Digital & Innovation Conference Agenda

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Our 2024 agendas are currently under development, but to get a sense of the quality and focus for our conferences please review our 2023 agenda below.

Theme: “Air Transport 2030”

This long-standing track will include sessions on how airlines and airports can leverage data, digital platforms and innovation to evolve, create new business models and reinvent the passenger experience. Topics include digital transformation, AI, Robotics, metaverse, digital twins, NFTs, workforce optimisation, digital identity, private networks, accelerating sustainability strategies plus game-changing inspiration on scaling innovative new approaches from within and outside of our sector. You can expect to hear from Delta Air Lines, Dallas Fort Worth International Airport (DFW), Korean Air, AWS, Air New Zealand, Metropolitan Airports Commission, Allstate Strategic Ventures, Breeze Airways, Dar Group, Port of Seattle, Copa Airlines, Boeing, Norse Atlantic Airways, Teague, Publicis Sapient, United Airlines, Acubed, TSA, Pittsburgh International Airport, Lufthansa and more.

Monday 18th September 12:00 - 17:00

FTE Digital, Innovation & Startup Hub Live – Open to Corporate Partners only

The members-only FTE Digital, Innovation & Startup Hub Live activities will be hosted alongside our FTE Global event. Our Corporate Partners can expect high-level innovation keynotes, a startup pitch session featuring a selection of high-potential startup companies and then a visit to the Odys Aviation’s HQ in Long Beach, where we will hear and experience how Odys is building the next generation of regional hybrid-electric VTOL aircraft, before joining tours of the hangar facilities and cabin mock-up, followed by a live flight test demonstration.

Visit the FTE Digital, Innovation & Startup Hub website to learn more >>

Monday 18th September 15:00 - 17:00

FTE Baggage Innovation Working Group meeting at LAX - members only

Baggage innovation group meeting

The FTE Baggage Innovation Working Group (BIWG) brings together the most innovative and progressive baggage supply chain companies, airlines, and airports from across the industry to provide a unique platform for cooperation and industry advancement. It is the platform for game-changing proof of concepts (POCs) & developing new techniques, technologies, and business models to deliver tangible change in the baggage sector.

Please contact us for more information Airlines can join for free

Monday 18th September 15:00 - 17:00

New for 2023: FTE World Airport Retailing Working Group meeting at LAX - members only

The FTE World Airport Retailing Working Group (WARWG) will provide a platform – and build a community – in which the brightest, most progressive minds in the commercial sector globally from airports, airlines, concessionaires, brands, consultants and more can network & share ideas, visions and learnings on how the industry can improve its commercial offerings, strategies and collaboration. Its free to join for all and this first highly interactive meeting at LAX will be themed as “An A-Z on commercial planning for new & redeveloped airport facilities” and the team from the impressive new Terminal A at Newark Airport (MUC International, Portland Design, Grimshaw & Moment Factory) will help instigate group wide discussions on best practices by giving a 360-degree view on implementing the vision, and the decision-making and lessons learned along the way.

Monday 18th September 18:30 - 20:30

FTE Global Welcome Drinks


We invite all premium attendees to join us for a ‘Sundowner’ drink at The Ballast Point Long Beach. Meet with your fellow FTE attendees, connect with industry colleagues both new and established, whilst enjoying refreshing ocean breezes and incredible water views. Showcasing the very best hospitality that Long Beach has to offer, this sprawling harborside spot, featuring outdoor patios with fire pits, and 60+ beers on tap, guests can relax and network while watching passing boats and gorgeous sunsets.

Tuesday 19th September 2023

Tuesday 19th September 09:00 - 10:15

Opening Keynote Session

Welcome Address:
Daniel Coleman

Founder & CEO

Future Travel Experience

Dr. Joe Leader



FTE Exclusive

Executive Summary Conclusions of the groundbreaking FTE/Fast Future Study on Tomorrow’s Customer 2030

Rohit Talwar


Fast Future

Inspirational Keynotes:

Leading in Turbulent Times

Brian is responsible for building a vibrant, inclusive culture that accelerates the growth of Google’s business and talent. He oversees onboarding, training, leadership development and talent management for 180,000 “Googlers” in more than 60 countries. Previously, Brian led organisational development for JetBlue Airways, helping shape the company’s distinctive culture from the ground up and contributing to its massive growth as a member of the original start-up team. Prior to that, he held positions at Continental Airlines and Virgin Atlantic Airways.

Live Nation, the global leader in live entertainment, produces more concerts, sells more tickets, and connects more brands to music than anyone else. Its commitment to creating memorable experiences and fostering engagement mirrors the efforts of many stakeholders in the travel sector. People are increasingly blending their passions for travel and live music, seeking unique and immersive experiences that combine both. In this session, we delve into Live Nation’s unique strategy and uncover what we can learn from their success.

Jeff oversees global partnership growth and strategy development at Live Nation Entertainment, and is an accomplished senior executive with a successful history in building and scaling strategic corporate divisions and early-stage businesses as a business development and marketing leader in entertainment and technology companies. He resides in Chicago, where he enjoys spending time with his wife and two daughters. He is also a DJ (upon occasion) and a passionate music fan (always).

10:15 - 11:15


Tuesday 19th September 11:15 - 12:25

The Airline Technology Leaders Conversation


The moderator will set the scene, and then each speaker will talk for three minutes from their seat on areas of focus and the technologies they are most excited about, and currently exploring. After everyone has voiced their opinion, the panel will share more details, learnings and potential use cases for the new technologies being discussed.

Maninder Bahia
Maninder Bahia

Interim Chief Information Officer (CIO)

Frontier Airlines

Ted Hutchins
Ted Hutchins

Chief Information Officer

Norse Atlantic Airways

Julio Toro


Copa Airlines

Jaron Millner

Director, Head of Carrier oneworld Digitalisation

Oneworld Management Company

FTE’s Conduits to the Airport Technology Leaders Conversation:

Kevin Kleist

Senior Emerging Trends Advisor

Southwest Airlines

Darin Juby

Head of Baggage Transformation

Future Travel Experience

Tuesday 19th September 12:25 - 12:45

SPECIAL PRESENTATION What are the emerging technology trends coming to the world that will impact our industry?

Shaown Nandi
Shaown Nandi

Solutions Architect & Customer Solutions Leader

Amazon Web Services (AWS) & former CIO of Dow Jones and Head of Shared Technology Services for News Corp

12:45 - 14:45


Tuesday 19th September 14:45 - 16:00

Innovative technology utilisation case studies by airlines

Daniel Coleman

Founder & CEO

Future Travel Experience

Fireside chat

Elevating Customer & Employee Experience by Working Cross-Enterprise

Ravi Vanmali
Dan Liebermann

Managing Director, Management Consulting

Publicis Sapient


Air New Zealand’s digital innovations and plans for the future

Nikhil Ravishankar

Chief Digital Officer

Air New Zealand

How is Alaska Airlines using technology & innovation to take itself to the next level?

Charu Jain

Senior Vice President Merchandising & Innovation

Alaska Airlines

16:00 - 16:30


Tuesday 19th September 16:30 - 17:45

Putting Digital Twins & the Metaverse to work in air transport to improve business performance



Following scene-setting presentations, our industry experts will discuss their experiences of rolling out digital twins for their organisations, and share the lessons learned along the way as well as the use cases for these exciting new technologies.

Moderators Presentation:

What are the potential use cases for the metaverse in air transport?

Rohit Talwar


Fast Future

How did Lufthansa and Meta team-up to leverage the metaverse with VR & XR to champion new product offerings to the world, and what other use cases do they believe there are for the metaverse in air transport?

Dr. Bjoern Becker

Head of Future Intercontinental Experience Program


Bastian Schütz

Global Lead, Virtual & Mixed Reality Strategy & Partnerships

Meta Reality Labs

How transforming automotive digital manufacturing can be leveraged to change the world of airport operations

Joshua Hirschheimer

Practice Lead - Aerospace, Transportation and Logistics

Porsche Consulting

Tuesday 19th September 16:30 - 17:45

The Mobility Trends Leading to a Sustainable, Connected & Seamless Moving World


Following a scene setting presentation a panel of industry innovators will discuss their views, efforts, visions and learnings in this realm in a fast moving panel discussion.

Robin Riedel


McKinsey & Company

FTE Exclusive

A vision for the future of mobility, and its infrastructure, with examples in AAM network planning, place-making, sustainability, equity, and community connection.

Catherine Tobaisinsky

Chief Growth Officer

Dar Group

James Dorris

Co-Founder and CEO

Odys Aviation

Stephen Snyder

Managing Director, Operations & Partnerships

JetBlue Ventures

Amit Rikhy

President and CEO

CAG Holdings (A Carlyle Backed Company)

Rob Mitchell
Rob Mitchell

Director, Head of Business Development - Airports, Events & Travel


Tuesday 19th September 19:30 - 22:30

The FTE Global Networking Party & Awards Ceremony hosted by LAWA

Hosted by:


This year’s Networking Party will take place at Ovation Square – a former bank, built in 1923, and designed by Paul R. Williams, one of the first Black architects in Los Angeles, who also worked on the team that designed the Theme Building at LAX. It is located in downtown Long Beach, a short walk from the convention center and downtown hotels. The event will be this year’s premiere industry networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment.

The FTE Global Networking Party will also provide the perfect location for the industry-leading FTE Global Awards sponsored by Smithgroup, Kohn Pedersen Fox, and HNTB, which will recognise outstanding achievements in our sector.

FTE Global Awards Sponsored by:


Wednesday 20th September 2023

Wednesday 20th September 08:00 - 09:00

Symposium on establishing and leveraging Private Networks at the airport

Led by:
Eduardo Valencia


Metropolitan Airports Commission

Samuel Ingalls


Barich, Inc

FTE Global 2023 will be complemented by a dedicated symposium where experts in the field of private networks, and guest speakers, will share insights and learnings in an interactive environment.

Guest speakers:
Michael Youngs

Vice President Information Technology

Dallas-Fort Worth International Airport

Walt Shaw
Walt Shaw

Senior Director of Product

Boingo Wireless

Maarten Van Aerde

General Manager


Wednesday 20th September 09:00 - 10:15

The FTE AI Symposium – exploring the potential of A.I. in Aviation 5, 10, and 20 Years from Now

The FTE AI Symposium


Artificial Intelligence technology made a lot of headlines in 2022, with generative-A.I. apps winning art contests and large language models such as ChatGPT wowing the world with spookily competent essays and even song lyrics. These moments expanded the sense that we’re approaching an era of pervasive A.I., in which these technologies transform our everyday lives in potentially unpredictable ways, including in commercial aviation.

These transformations will affect the passenger experience and airport- and airline operations, and create ripple effects in other areas, including: the physical footprints of airport’s, personal devices and computing interfaces, and interactions with new kinds of aircraft and ground-based transport.


Following a scene setting presentation the panel will explore and debate the use cases for AI in aviation and how they could deliver transformational benefits for passengers and industry stakeholders, and the best means to introduce the technology into our organisatons, and sector at large.

Javed Malik

Chair of the Advisory Board

Ink Innovation

FTE Exclusive scene setting presentation:

FTE Exclusive scene setting presentation: How will the convergence of AI and aviation impact a curb-to-curb passenger journey in 5,10 and 20 year time horizons and how we should prepare for their challenges and opportunities today?

Devin Liddell

Principal Futurist


Kevin Kleist

Senior Emerging Trends Advisor

Southwest Airlines

Nathan VanRheenen
Nathan VanRheenen

Executive Director, Intelligent Solutions (AI/ML & Analytics)


Matt Breed


Port of Seattle

10:15 - 11:00


Wednesday 20th September 11:00 - 12:30

The role of Innovation: How can air transport go to the next level, and learn from other industries

Chris Runde

Director of Strategy and Innovation



Following a scene-setting presentation, the session will move into a fast-moving panel discussion where opinions will be shared on the most exciting approaches going on in other sectors that air transport could apply, and how the sector could better leverage data and innovate to improve performance and better serve passengers?

Scene Setting Presentation:

Outside of the Sector Scene Setting Presentation: What can air transport learn from Allstate’s experience & investments in entrepreneurs whose disruptive technologies that will help shape the future of the insurance industry and adjacent sectors?

Tarik Galijasevic

Managing Director (Corporate Venture Capital Group)

Allstate Strategic Ventures

Paige Stanton Wilson


Acubed by Airbus

Kristen Berndt

Senior Manager, Baggage Strategy & Innovation

United Airlines

Paul Puopolo

Executive Vice President of Innovation

Dallas-Fort Worth International Airport

Melissa Conley

Executive Director of Capability Management and Innovation

Transportation Security Administration (TSA)

Richard Vandy

VP - Systems Integration and Partnerships


Topics to be covered:
  • What should the role of innovation be within your organisation, and how do you ensure that it makes a truly meaningful contribution?
  • How do you successfully take a POC/prototype/innovation idea from just a test/concept to a scaled solution?
  • How do deliver more with less resource through innovation?
  • What are the areas for innovation in our industry that really justify you making significant organisational changes in order for you to deliver it?
  • What are the upcoming trends that could make a major impact to the world, and our industry?
  • How does air transport do better at bringing great approaches from other sectors in?
12:30 - 13:45


Wednesday 20th September 13:45 - 14:30

Post Lunch Keynote Session for all attendees

What were the key learnings from hosting the World Cup, and how will Qatar Airways & Hamad International Airport build upon the tournament’s incredible legacy?


Wednesday 20th September 14:30 - 15:30

FTE Exclusive: “Next Generation Aviation Security” Think Tank

Future Travel Experience is wholeheartedly committed to driving positive industry change. A vital part of these efforts are our unique Think Tank projects, which bring together senior experts from across the industry to tackle key topics, co-create forward-thinking visions and address common challenges. Post pandemic and as we look forward, aviation security practices must evolve with the threat, and beyond a 20th Century paradigm of security screening hardware that is largely unconnected and which, as a result, does fully not leverage the power of technology. If technologies, such as cloud computing, IoT, AI, blockchain, big data, digital identity authentication, etc., could be unleashed in an effective risk-based manner, the results would be dramatic improvements in security, lower costs for all industry players and far greater passenger satisfaction. FTE and APEX now look to help inspire the next generation of aviation security through one of our renowned think tanks, where a working group of industry experts will design a new model of aviation security leveraging new technologies and innovative approaches beyond the checkpoint and to encompass hold baggage processing, perimeter security, counter-drone measures, and off-airport processing. The Group will then advise ways in which the industry can work together to achieve the vision. This effort will be supplemented by an industry-wide crowdsourcing effort to invite the brightest minds to put forward their ideas to help inspire the final Think Tank recommendations.

Team Captain:
Anne Marie Pellerin

Founder and Managing Partner


Team members:
Ian Law

Chief Digital Transformation Officer

Los Angeles World Airports

Matt Gilkeson

Director, Innovation Task Force

Transportation Security Administration (TSA)

Lisa Sullivan

Executive Vice President- Travel and Transport


Tim Lorenzen
Tim Lorenzen

Senior Manager, Security Innovation

American Airlines

Bob Kwik

Worldwide Head of Airports


Sarah Clark

Senior Vice President - Digital Identity


Dr. Joe Leader



Questions to consider:
  • How are threats evolving post-pandemic, and what will they look like in the next generation of aviation?
  • Aligned with the evolving threat and new/emerging technologies, how will security processes evolve?
  • Which technologies can truly revolutionise the security process?
  • How do we successfully collaborate at the local and global levels to accelerate the fielding of these new technologies and processes, including streamlining certification processes?
  • How can the industry achieve a security model that is recognisable and familiar regardless of the airport and despite a range of technologies being used?
  • How central will biometrics be to a next generation aviation security vision?
  • Is the concept of risk-based passenger screening still on the agenda, or has technology advanced to a point where we can screen everyone quickly if we unlock its full potential?
  • How do we address data protection, privacy and cybersecurity?
  • How long will it take us to achieve the seamless self-service security experience we all dream of?
  • What potential innovations to the “business model”, financing and incentive structure of aviation security could we adopt that would improve security, lower costs and improve passenger experience?
  • How will the development of autonomous vehicles and air taxis and the fact that the airport experience begins at home now impact future security practices?
Wednesday 20th September 14:31 - 15:30

The FTE Robotics & Autonomous Vehicles Symposium

Alternative Session Choice


Through a mix of case studies, discussion & Q&A our speakers will share how they have worked with robotics and autonomous vehicles and offer insights into the lessons learned to date and where their organisations will go next in this area.

Moderators Presentation:

FTE teamed up with Pittsburgh Robotics Network (PRN), Innovation Works (IW) and Pittsburgh International Airport to deliver the Air Transport Robotics Summit in April 2023 for pioneers in this realm to co-create & help shape how autonomous operations, automation, artificial intelligence, machine learning and other applications of robotics technology can redefine the air transport industry. What were the key learning and outcomes of this effort?

Cole Wolfson

Director, xBridge

Pittsburgh International Airport


What has IAG learned from its trials in the realms of robotics & autonomous vehicles in its efforts to revolutionise airport operations, and where will it go next with these technologies?

Harvey Tate
Harvey Tate

Human API – Digital Transformation

International Airlines Group (IAG)

What have been the lessons learned from implementing collaborative robots in Amsterdam Schiphol Airport to support workforce challenges, and how might this technology extend into shaping the future of work by using autonomous transportation and lifting automation?

Dennis van Kleef

Programme Lead Baggage

Royal Schiphol Group

Manuel van Lijf
Manuel van Lijf

Director Aviation Innovation


15:30 - 16:15


Wednesday 20th September 16:15 - 17:30

Workshop: Putting AI to work in air transport

Led by
Christian George Kessler

Organizational Alignment and Strategic Innovation

Metropolitan Washington Airports Authority

Wednesday 20th September 17:30 - 19:00

Exhibition Closing Party

Make the most of the vital networking opportunities provided at the FTE Global 2023 Exhibition Closing Party which provides a final opportunity to spend some quality time on the show floor with a fun social twist thanks to our exhibitors who will be hosting drinks receptions, prize draw giveaways and unveilings.

The Exhibition Closing Party will begin early so participants have more scope to network outside of the official event proceedings.

Sponsored by:
Publicis Sapient

Thursday 21st September 2023

Thursday 21st September 08:45 - 17:45

APEX Thought Leadership Day

FTE Global Registration Open: 08:30 – 14:30

The APEX/IFSA Thought Leadership Day is a definitive highlight of APEX/IFSA EXPO and always attracts one of the best speaker line-up’s of airline leaders in the world to share future visions, insights and strategies and this year is no different.

Thanks to the co-location efforts this year FTE Global attendees will have full-access to this conference day too.


Welcome from Joe Leader, CEO, APEX/IFSA

Dr. Joe Leader




His Excellency Mr Akbar Al Baker, Group CEO, Qatar Airways Group, Hamad International Airport and Chairman of Qatar Tourism

Mr Akbar Al Baker
Mr Akbar Al Baker

Group CEO

Group CEO, Qatar Airways Group, Hamad International Airport and Chairman of Qatar Tourism

10.30-11.00 – Coffee Break

Dina Ben Tal Ganancia


EL AL Israel Airlines

Ted Christie

President & CEO

Spirit Airlines

12.00-13.15 – Networking Lunch

Capt Ibrahim Koshy


Saudia Airlines

Anko van der Werff

President & CEO


14.20-14.35 – Coffee Break

Zhao Dong


Xiamen Airlines

Andre Viljoen

Managing Director & CEO

Fiji Airways

16.30-16.45 – Coffee Break


APEX Annual General Meeting (AGM) – APEX members only

Why attend FTE Global?

Don’t just take our word for it – read what FTE Global attendees have said about the show…

“The great thing for our team at FTE Global has been to try to understand what other people are doing and get great new ideas. I think United is doing more to innovate in more areas than any other airline in the world,but there’s still plenty of good ideas and innovation that’s happening outside and the opportunity to come to a place like FTE Global and learn what others are doing really helps get that creative engine firing and get more ideas. Our team wants to come back and share all the areas in which we are leading that sometimes people don’t know about – giving them the opportunity to come and show the pride that they have in that leadership role will be exciting.”

Scott Kirby, Chief Executive Officer, United Airlines

“My experience at FTE Global was great. I have talked to a lot of smart people and had a great time. The social events and networkingopportunities have been fantastic. I have had the opportunity to sit in on the conference sessions. The topics were really good – they are unique, but they are relevant to all travellers, especially digital identity which is on the cutting-edge of technology. The exhibition has a really good range of companies – you can come and see all travel has. Based on my experience this year, I will be back for sure, so I am looking forward to it.”

Yemi Oshinnaiye, CIO, Transportation Security Administration (TSA)

“My experience this year at FTE Global has been fantastic. It is my third consecutive time attending the event. The networking opportunities and social events have been terrific. The conference sessions have been fantastic as well. There are always interesting companies here in the exhibition hall – this year was certainly another success in that sense for me. I will absolutely be back at FTE Global again.”

Charles Duncan, President, Norse Atlantic Airways

“As always, the networking opportunities have been fantastic. It has been really great to network with a lot of like-minded people. One of the things I love about FTE events is that we get people of a senior level from airlines, airports and vendors, so it has been great. It has been a really interesting exhibition – it is great to see a mix of well-established companies as well as start-ups, and also good to see a number of new launches. The conference sessions have been really interesting. I have been attending FTE Global for a number of years and am looking forward to going to LA next year.”

Chris Annetts, Chief Strategy Officer, Heathrow Airport

“I have been attending FTE Global for over a decade and it is just incredibly refreshing to be not only in a learning environment, but a relaxed environment where we are able to engage in very healthy, forward-looking conversations and really try to push the boundaries. FTE Global is not the usual mundane conference, so I am super-proud of what you are doing. I have been absolutely overwhelmed by the number and quality of visitors to our booth. Of course, I will be back at FTE Global. It just never ceases to amaze me how much bigger and better the event becomes, and really that is the beauty of bringing airports, airlines and vendors together, along with regulators, so in an environment like that you can really never go wrong.”

Brian Cobb, Chief Innovation Officer, Cincinnati/Northern Kentucky International Airport

“My experience at FTE Global has been fantastic. It is a great showcase of all the latest technology. It is very exciting – I am sort of overwhelmed by how much technology there is here, you can’t consume it all. Congratulations on such a fabulous show.”

John Thomas, Chief Executive Officer, Connect Airlines

“This is my first time attending FTE Global and I have really enjoyed it. What I really like is it’s a great mix of not only our vendor partners, but also airlines and a good representation of international airports as well. It’s good to share information and network. I’ve really enjoyed the opportunity to get away and be strategic for a couple of days.”

Mike Youngs, VP of Information Technology, Dallas/Fort Worth International Airport

“It is my first time attending FTE Global. I’ve really enjoyed the opportunity to tell the DFW digital twin story for the first time out in a public setting. It’s great to see what other airports are doing around this space – it’s going to take a village to transform this industry. It is this type of environment at FTE Global that allows us to exchange what worked, what didn’t work, and the new innovation and ideas that are coming together. We’re all going to leave this event better equipped for what we need to do for the mission.”

Shaun Klann, Head of Strategic Growth, Willow

“LAX is obviously a great airport, so it is great to have the co-located FTE Global and APEX EXPO in Los Angeles this year. We are actually thinking about doing something special together with LAX and FTE for the show, so you can be surprised and looking forward to this.”

Dr. Bjoern Becker, Head of Program Future Intercont Experience, Lufthansa

“ I have attended a number of FTE events over recent years, some as a delegate and others as a speaker. FTE Global in particular, always attracts a diverse mix of experts and professionals from across the world of aviation. What stands out against other conferences is the inclusion of hospitality, technologists and futurists who help delegates learn from other sectors, which enables a broader knowledge and understanding of what else we can do to promote the aviation sector. Networking opportunities and social events are always of the highest standard and allows old and new friends to come together in a relaxed and fun way.”

David Wilson, Managing Partner, daa International

“ I felt that at Future Travel Experience the past week the conference has been excellent to not only be able to have though-provoking aviation discussions, but also to collaborate and connect to other airports and leaders in aviation.”

Naashom Marx, Senior Manager Innovation, Cincinnati/Northern Kentucky International

“ The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Deputy Chief Officer - IT (CTO), Austin Bergstrom International Airport (AUS)

“ FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“ I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“ It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, DDirector/MD Innovation & Solutions for Customer Contact Centers, United Airlines

“ I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, Vice President, Technology and innovation, ADM Aéroports de Montréal

“ The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“ I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, VP Airport Development and Asset Optimization, Vancouver Airport Authority

“ FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, MBA | Product Management & omni-channel Customer Experience, SkyTeam

“ The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“ As always, I come away inspired, with lot of ideas and new perspectives to try to push my organisation even further.”

Guðmundur Daði Rúnarsson, Chief Commercial & Airport Development Officer, Keflavik (KEF) International Airport

“ I really enjoyed the event and seeing lots of interesting airlines and technologies. Highlights for me were the NASA and TSA talks and the collaboration work between the partners. There are differences we have, but it is very interesting to make it all come together.”

Lilian Narumi, Passenger Services Manager, Singapore Airlines

“ I’ve been asked by a number of people how FTE compares to other events on the aviation circuit. My response is that it’s very much a case of quality over quantity, with a more focused selection of relevant speakers and discussion topics, rather than the broad brush approach used by others. It’s this focus on quality speakers, innovation and informative topics that makes FTE the success that it is.”

Martin Bowman, Aviation Technology Director, Deloitte

“ The sharing amongst partners airlines and operators is what makes this show unique. Everybody gives a lot of insights on the issues and challenges of the industry and it is good to hear that there are similarities in the issues we are all facing.”

Alphonsus Chan, Manager, Corporate IT & Technology, Changi Airport

“ The show has been tremendous so far. I managed to see some incredible presentations from a lot of great people from inside the industry. We were able to meet with a lot of vendors with whom we have talked to before, but it is great to meet them here in person, which makes it a lot more efficient for us to make decisions on how we drive the guest experience for passengers. For me, this event is really forward looking – it’s not just about what people have accomplished, but about what they were trying to accomplish. So, I think that’s very valuable, as we are trying to move the industry forward.”

Bobby Schroeter, Senior Vice President and Chief Marketing Officer, Spirit Airlines

“ Compared to some of the other industry events which are a lot broader, FTE really focuses on innovation, so that makes it different. It is always about new ideas and new technologies that could be applied in real life problems, so that’s what makes it unique.”

Suhail Kadri, Senior Vice President Technology & Innovation, Hamad International Airport

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Vital Event Information

Future Travel Experience Global 2024 is a global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to learn, collaborate and be inspired on their next moves to transform their organisations’ passenger experience, business performance & sustainability strategies.

Future Travel Experience Global 2024
- October 2024
Long Beach Convention Center, California, United States

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