8–10 September 2026
Dallas, Texas
Headline Partners

Digital & Innovation Conference Agenda

Theme: Transforming Travel Together

This track will include sessions on how airlines and airports can leverage data, digital platforms and innovation to evolve, create new business models and reinvent operations & passenger experiences. Topics include digital transformation, AI, Robotics, digital twins, workforce optimisation, wearable technology, digital identity, private networks, accelerating energy & sustainability strategies plus game-changing inspiration on scaling innovative new approaches from within and outside of our sector. You can expect to hear from DFW International Airport, Greater Toronto Airports Authority, Southwest Airlines, Munich Airport, Connect Airlines, United Airlines, US CBP, American Airlines, Hartsfield Jackson Atlanta International Airport, International Airlines Group, Alaska Airlines, Isavia, Metropolitan Washington Airports Authority (MWAA) and many more.

Browse the full conference track below – or utilise the filter, to quickly, and efficiently locate sessions meeting your specific interest area(s).

Digital & Innovation Conference Agenda

*Programme details are subject to change as required by the Organiser. We will endeavour to publish any alterations and updates as quickly as possible on this page

Tuesday 8 September 2026

Wednesday 9 September 2026

08:30 - 18:00

Registration open

09:00 - 10:30
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Opening Keynote Session

Welcome Address:

Max Gosney
Max Gosney

Managing Director

Future Travel Experience

INDUSTRY KEYNOTE

Outside of the industry keynote

10:15 - 11:00
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Tech & Innovation Briefing on the exhibition floor – Artificial Intelligence

Tech & Innovation Briefing on the exhibition floor – Artificial Intelligence

The popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services, and concepts. You can expect tailored guided tours from solution providers covering: Artificial Intelligence; Self-Service, Automation & Baggage; and Robotics & Autonomous Vehicles.

10:30 - 11:30
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Exhibition Hall Opening & Networking Break on the show floor

Exhibition Hall Opening & Networking Break on the show floor

Join us as we officially open the exhibition hall and unveil the latest innovations, live demonstrations, technology showcases, and products from across the aviation industry.

Take the opportunity to enjoy a light breakfast or a hot drink while exploring the show floor, connecting with exhibitors, and networking with fellow attendees before a full day of inspiring conference sessions and business meetings.

11:30 - 12:00
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Keynote Address

What is the playbook for airlines to balance outstanding customer service, ultra operational efficiency, and best-in-class profitability in a challenging global climate?

Moderated by:

Dr. Joe Leader
Dr. Joe Leader

Group CEO

APEX/FTE/IFSA

Speaker information to be announced soon

12:00 - 13:00
Digital & Innovation

Case study spotlight: Big & bold new tech strategies – visions, deployments, learnings and next steps

How are game-changing new technologies being implemented to best effect at the grassroots level at the airport? Following scene-setting by the moderator, a series of case studies followed by a group Q&A.

Format:

Following scene-setting by the moderator, a series of case studies followed by a group Q&A.

Moderator:

Paul Drury
Paul Drury

VP Product Development and Innovation

DFW International Airport

Presenters:

Toronto Pearson’s vision of Total Airport Management: Progress report and industry learnings

Brian Tossan
Brian Tossan

Chief Technology Officer

Greater Toronto Airports Authority

Enterprise transformation at scale: How Alaska & Hawaiian Airlines transitioned to a single PSS and unlocked a more seamless guest experience

Amber Simonsen
Amber Simonsen

Director, Passenger Service Systems Integration

Alaska Airlines

Case study: Nagarro & ATL

Ashish Sharma
Ashish Sharma

Chief Technology Officer

Nagarro
Jon Pruitt
Jon Pruitt

Chief Data Officer

Hartsfield-Jackson Atlanta International Airport

Two regulators, one runway: How CVG and Aurrigo are writing the rules for human-in-the-loop autonomy

Brian Cobb
Brian Cobb

Chief Innovation Officer

Cincinnati / Northern Kentucky International Airport
Miles Garner
Miles Garner

Chief Commercial Officer

Aurrigo

More speakers to be announced soon

12:01 - 13:00
Digital & Innovation

Successful Change Management Approaches Workshop

Alternative Session Choice

We are on the cusp of major advancements in our sector driven by AI, autonomous vehicles, robotics, humanoids, and more. However, recent trials show the workforce is anxious and resistant to these technologies, despite their primary purpose being to support and enhance human capabilities. Effective change management will be critical to scaling their adoption. This interactive workshop will explore and share strategies to implement these technologies successfully for the benefit of both the sector and its valued workforce.

Facilitated by

Kevin Kleist
Kevin Kleist

Head of Emerging Trends

Southwest Airlines

More information to be announced soon

13:00 - 14:30

Lunch and networking on the exhibition floor with exclusive launches and unveilings

13:30 - 14:15
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

The FTE Global Moonshot Competition

The FTE Global Moonshot Competition

At the epicentre of this show is the industry’s most exciting competition to seek out the very best new ideas to change our industry for the better. Competitors will pitch on-stage in an effort to impress our judges and audience, whose all-important votes will dictate who wins.

The format will be 5-minute pitch sessions by 5 shortlisted entries with quick-fire questions and comments from the judges on their transformative concept.

Judging Panel:

Thomas Hoff Andersson
Thomas Hoff Andersson

Managing Director & Chief Operating Officer

Munich Airport
John Thomas
John Thomas

CEO

Connect Airlines

Hosted by:

Kevin Kleist
Kevin Kleist

Head of Emerging Trends

Southwest Airlines
14:30 - 15:30
Digital & Innovation

The FTE AI Symposium – Part 1: A little less conversation, a little more AI action

The FTE AI Symposium – Part 1: A little less conversation, a little more AI action

In this case study-led session, gain extensive insights and learnings from AI in live environments and operations – and an exploration of how AI has impacted frontline teams. How is safety, resilience and reliability standing up when AI is central, and how must operating models, governance, frameworks and workflows evolve to unlock meaningful passenger experience and efficiency gains?

Moderator:

Teaque Lenahan
Teaque Lenahan

Managing Partner & Group VP

Publicis Sapient

Case studies / presenters:

The Southwest way: Implementing AI while preserving a people-first culture

Justin Bundick
Justin Bundick

VP Artificial Intelligence & Intelligence Platforms

Southwest Airlines
Guido van Til
Guido van Til

VP Digital and Technology

Oneworld

More speakers to be announced soon

15:30 - 16:30

Networking on the exhibition floor

15:30 - 16:30
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Speed Networking Forum – Discover the Airlines

Speed Networking Forum – Discover the Airlines

Following its highly successful debut at APEX FTE EMEA in Dublin, the initiative returns to Dallas and is bigger than ever. This airline-focused session offers attendees the chance to book guaranteed 5-minute introductory meetings with multiple airline buyers who will be hosting meeting tables.

The emphasis is on fostering airline-supplier collaborations on new technologies and sowing the seeds for long-term profit boosting business partnerships.

Participation is included at no additional cost as part of your FTE Global registration, although places are limited and meetings will be allocated on a first-come, first-served basis.

Learn more about Speed Networking, here >>

16:30 - 17:30
Digital & Innovation

The FTE AI Symposium – Part 2: A deep-dive into Agentic AI and the move towards Artificial General Intelligence

The FTE AI Symposium – Part 2: A deep-dive into Agentic AI and the move towards Artificial General Intelligence

Format:

What could free flowing AI capable of independent problem-solving mean for the aviation ecosystem? In this session, industry leaders and tech experts will share how they are exploring Agentic AI, their perspectives on how it can redefine automation, and how transformational the ultimate move towards Artificial General Intelligence will be, before a fast-moving panel discussion.

Moderator:

Bernadette Berger
Bernadette Berger

Director of Innovation

Alaska Airlines

Panellists:

Kushal Pasari
Kushal Pasari

Director of GenAI & ML Engineering

United Airlines
Brent Overbeek
Brent Overbeek

Chief Commercial Officer

TravelX
Kevin Corr
Kevin Corr

Global Travel & Hospitality Consulting Leader

Cognizant
17:30 - 18:00
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

100 years on: What’s next for American Airlines as the carrier marks its centenary?

Moderator:

Moderator details will be published here shortly

This session will explore how a leading aviation operator will dare to do things differently in the future while retaining the DNA code at the heart of its successful 100-year history.

PRESENTATION BY:

Nat Pieper
Nat Pieper

Chief Commercial Officer

American Airlines
18:00 - 19:00
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

FTE Global Networking Drinks (featuring the FTE Global Moonshot Competition Ceremony)

FTE Global Networking Drinks (featuring the FTE Global Moonshot Competition Ceremony)

Make the most of the vital networking opportunities provided during this networking reception where delegates can enjoy demonstrations in the exhibition and network with their peers over drinks.

The reception will also provide the perfect location for our Moonshot Competition co-host, Kevin Kleist, Head of Emerging Trends, Southwest Airlines & Head of Innovation & Startup Engagement, Future Travel Experience, to reveal the winner of the FTE Global Moonshot Competition.

Thursday 10 September 2026

08:00 - 16:00

Registration open

08:00 - 09:00
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

U.S. CBP Symposium: Securing travel by air and sea

U.S. CBP Symposium: Securing travel by air and sea

U.S. CBP has expanded public/private partnerships with the airlines, airports, and cruise lines to provide travellers a secure, seamless, and touchless inspections process and enhance the passenger experience. With an increase in travel to the United States for the World Cup in 2026 and the LA Olympics in 2028, CBP is innovating the inspections process to add an extra layer of security while streamlining entry into the U.S. through a number of initiatives. In this session, CBP executives will provide an update on CBP’s ongoing efforts to leverage advanced technology like facial biometrics and mobile applications to further secure and enhance travel in the air and sea environments.

Moderator:

Samuel Ingalls
Samuel Ingalls

Principal

Barich, Inc

Scene-setting presentation:

Speaker details will be published here shortly.

Speakers:

Jayson Ahern
Jayson Ahern

Area Port Director / Dallas

US CBP
Gary Tomasulo
Gary Tomasulo

Vice President, Corporate Security & Chief Security Officer

American Airlines
Jerome Woodward
Jerome Woodward

Executive Vice President of Operations

DFW International Airport
Andy Haskins
Andy Haskins

Director

TSA Modernization Office
09:00 - 16:00

Exhibition open

09:00 - 09:30
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Morning Keynote: CEO Fireside Chat

Moderated by:

Dr. Joe Leader
Dr. Joe Leader

Group CEO

APEX/FTE/IFSA

Keynote speaker

Details of a leading airline CEO at a major carrier will be published here shortly

09:30 - 10:30
Digital & Innovation

Advanced robotics and humanoids: Is the air transport industry ready?

Theme:

Do humanoids provide the long-term solution to operators struggling to keep pace with the high intensity, high attrition and high-risk world of the airport apron?

Following thought leadership presentations, the speakers will explore what needs to be in place for air transport to successfully scale its use of advanced robotics and humanoid technology, what kind of robots will be prominent, how to approach change management, and the roles of the human workforce in the future.

Special presentation

How physical AI has created a new world of possibilities

Dave Copps
Dave Copps

Serial Entrepreneur, Technologist, Futurist, and CEO & Co-founder

Worlds

Dave Copps is known internationally as a futurist, technologist and visionary on the role that emerging technologies will play in transforming markets and the world. Dave has founded and sold two technology companies that pioneered the use of machine learning and artificial intelligence in hundreds of companies around the world, and he is currently the CEO & Co-founder of Worlds. In 2025, Dave was recognised as the Startup Leader of the Year by D CEO and Dallas Innovates.

Additional panellists:

Nicole Hodges-Austin
Nicole Hodges-Austin

Innovation Program Manager

Alaska Airlines

More speakers to be announced soon.

10:30 - 11:30

Networking break on exhibition floor

10:30 - 11:15
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Tech & Innovation Briefing on the exhibition floor – Self-Service, Automation & Baggage

Guided tour within the exhibition hall

Tech & Innovation Briefing on the exhibition floor – Self-Service, Automation & Baggage

The popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services, and concepts. You can expect tailored guided tours from solution providers covering: Artificial Intelligence; Self-Service, Automation & Baggage; and Robotics & Autonomous Vehicles.

11:30 - 12:30
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Cybersecurity workshop: Balancing business innovation and cybersecurity to safeguard operations, passengers and data

Alternative Session Choice

Cybersecurity has never been more critical. As the aviation industry embraces digital transformation, increasingly sophisticated threats, expanding attack surfaces, and the rapid adoption of AI and autonomous technologies are creating new security challenges across the ecosystem. In this interactive workshop, Theresa Blackwell-Frank, President & Chief Information Security Officer at Virtuo Group Corporation, will draw on her extensive experience across the airport industry and other sectors – including with the likes of Pittsburgh International Airport, City of Houston and Houston First Corporation – to explore today’s evolving cyber threat landscape. Attendees will gain practical insights into strengthening cyber resilience while enabling innovation, with a focus on balancing the adoption of smart technologies and digital infrastructure with the need to safeguard sensitive passenger, operational, and business-critical data from emerging threats.

Led by

Theresa Blackwell-Frank
Theresa Blackwell-Frank

President & Chief Information Security Officer

Virtuo Group Corporation
11:30 - 12:30
Digital & Innovation

Cybersecurity Workshop

Alternative Session Choice

Cybersecurity Workshop

Further details will be published here shortly

11:30 - 12:30
Digital & Innovation

The Autonomous Vehicle Symposium: How can the air transport industry successfully scale the rollout of autonomous vehicles?

What will it take to move autonomous GSE from trial to mass deployment during aircraft turnaround? What are the KPI benefits of driverless vehicles? FTE invites technology developers and operators to share their insight from pilot schemes and push back on the boundaries to successful adoption by industry.

Topics to be covered include: The importance of connectivity; putting the right building blocks in place; successfully moving from trial to implementation; overcoming obstacles; and embracing collaboration.

Moderator:

Max Gosney
Max Gosney

Managing Director

Future Travel Experience

Presenters include:

Implementing autonomous vehicles at one of the world’s busiest airports

Wesley Almeida
Wesley Almeida

Chief Technology Officer

Hartsfield-Jackson Atlanta International Airport
Corey Clothier
Corey Clothier

Co-founder & CEO

ARIBO

Further presentation details will be published here shortly

12:30 - 14:00

Lunch and networking on the exhibition floor with exclusive launches and unveilings

13:00 - 14:00
Digital & Innovation

FTE Communities - Meet the Captains

FTE Communities - Meet the Captains

Visit the Future Travel Experience booth where you can meet the Captains of the FTE Digital, Innovation & Startup Hub and learn what makes this community so unique. The FTE Hub is designed specifically for the individuals and organisations who are at the forefront of digital transformation and innovation. The core themes are Artificial Intelligence, Robotics and the Internet of Things.

13:00 - 14:00
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Speed Networking Forum – Discover the Airports

Speed Networking Forum – Discover the Airports

Following its highly successful debut at APEX FTE EMEA in Dublin, the initiative returns to Dallas and is bigger than ever. This airport-focused session offers attendees the chance to book guaranteed 5-minute introductory meetings with multiple airline buyers who will be hosting meeting tables.

The emphasis is on fostering airline-supplier collaborations on new technologies and sowing the seeds for long-term profit boosting business partnerships.

Participation is included at no additional cost as part of your FTE Global registration, although places are limited and meetings will be allocated on a first-come, first-served basis.

Learn more about Speed Networking, here >>

13:30 - 14:15
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Tech & Innovation Briefing on the exhibition floor – Robotics & Autonomous Vehicles

Tech & Innovation Briefing on the exhibition floor – Robotics & Autonomous Vehicles

The popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services, and concepts. You can expect tailored guided tours from solution providers covering: Artificial Intelligence; Self-Service, Automation & Baggage; and Robotics & Autonomous Vehicles.

14:00 - 14:30
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Post-lunch keynote: One year on: The biggest lessons learned from the opening of Pittsburgh International Airport's new terminal

Moderator:

Ryan Ghee
Ryan Ghee

Chief Operating Officer

Future Travel Experience

Keynote Fireside Chat

14:30 - 15:30
Digital & Innovation

The FTE Data Sharing Think Tank: Will widespread data collaboration ever become a reality? An exclusive session on a cross-industry partnership to boost collective KPIs

Incorporating the latest findings from the FTE Data Sharing Think Tank

The FTE Data Sharing Think Tank: Will widespread data collaboration ever become a reality? An exclusive session on a cross-industry partnership to boost collective KPIs

The FTE Data Sharing Think Tank has been set up with a core goal to create an industry data sharing playbook that moves the industry from conceptual alignment to practical execution, clearly defining what good data sharing looks like, when it creates measurable value, and where realistic boundaries currently exist. This session will reveal the latest thinking.

Moderator:

Samuel Ingalls
Samuel Ingalls

Principal

Barich, Inc

Panellists:

Christian George Kessler
Christian George Kessler

Airports Transformation & Innovation Manager

Metropolitan Washington Airports Authority
Gus Naughton
Gus Naughton

Principal Software Engineer – Innovation

Alaska Airlines
Guðmundur Karl Gautason
Guðmundur Karl Gautason

Director of Innovation

Isavia
Thomas Garrison
Thomas Garrison

Enterprise Architect Emerging Trends & Innovation

Southwest Airlines

More speakers to be announced soon

15:30 - 16:15
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Airline & Airport Future CEO Leadership Panel: Keynote finale

Moderated by:

Dr. Joe Leader
Dr. Joe Leader

Group CEO

APEX/FTE/IFSA

Panellist:

More speakers to be announced soon

17:00 - 18:00
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

FTE Global Unofficial Wrap-Up Drinks

FTE Global Unofficial Wrap-Up Drinks

After two days of learning, networking, and inspiration, we invite you to unwind with an informal drink. Rock & Brews is just 12 minutes from the Gaylord Convention Center and 6 minutes from DFW Airport—perfect for a quick drink, a casual bite, or a last stop before you head out.

Digital & Innovation Conference Agenda Launched

Digital & Innovation Conference

Leverage data, digital platforms, and innovation to evolve, create new business models, and reinvent operations & passenger experiences. Topics include digital transformation, AI, Robotics, and digital twins.

Future Airports Conference Agenda Launched

Future Airports Conference

Focus on how future airports should adapt, look, collaborate, and operate. Cover digital transformation, identity, biometrics, security, planning, design, energy & sustainability, baggage, and ramp.

Future Trends & Customer Journeys Conference Agenda Launched

Future Trends & Customer Journeys

Shaping the end-to-end passenger experience from booking, airport terminal processes, inflight, and seamless immigration, and understanding how technology will facilitate this journey.

FTE GLOBAL 2026
Early Bird Rates End 24 July 2026

Ready to join the industry's most influential innovation event?

Join airlines, airports, vendors, startups and industry leaders in Dallas for three days of networking, learning and business opportunities.

Created with the support of the FTE Advisory Board

Event Partners and Sponsors

Vital Event Information

Future Travel Experience Global 2026 will bring together airlines, airports, government agencies, vendors, startups, terminal designers, architects, ground handlers, destination partners, and other key travel industry stakeholders to collaborate and be inspired to transform passenger experience, business performance, and sustainability strategies.

FTE Global 2026 Logo
Event:
Future Travel Experience Global 2026
Date:
September 2026
Location:
Gaylord Texan Resort & Convention Center, Dallas–Fort Worth, Texas, United States

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