The new Digital & Innovation Conference will help airlines, airports and their partners get to grips with the new and emerging technologies and trends that are redefining the industry. As stakeholders battle to understand how to take advantage of all of these new developments, this conference will provide much-needed guidance and exclusive insight from experts at the forefront of innovation. Attendees will hear from forward-thinking corporates, airline/airport innovation labs, and pioneering startups.
Monday 10th September - Day 1
Welcome from the host
INTRODUCING OUR CONFERENCE PROVOCATEURS
Our 2018 event will see us introduce a team of provocateurs who will challenge the status quo in every session. A provocateur will be present in each of the four conference tracks, and will offer their expert opinions and pose challenging questions on topics that they do not usually focus on in their day-to-day roles. This outside-of-the-industry inspiration will help to provide new ideas on alternative approaches that could benefit the air transport sector. In each case, they will be paired with a progressive thinker who works within the industry in order to provide a balanced view. In this session, they will debate the motivations to disrupt and lessons they have learned to date.
Design and technology powering the next wave of innovation
Walt Disney Imagineering is the unique, creative force behind Walt Disney Parks and Resorts that dreams up, designs and builds all Disney theme parks, resorts, attractions, cruise ships, real estate developments, and regional entertainment venues worldwide. In his inspirational Keynote, Brian will explain how design and technology will power the next wave of innovation at Walt Disney Imagineering, and how this thinking can be applied to the air transport industry to help shape future customer experiences.
Disrupting through approaches that WOW
Second Working Session
Supersonic travel, labs and fresh approaches to coincide with the 2020 Olympics
Developing and operating the first-ever luxury hotel in space
Extending capacity and enhancing air travel with Hyperloop
Reimagining what the purpose of an airport will be in the future
Our Next Guest Needs No Introduction… with Joe Leader, CEO, APEX & IFSA
Gil leads the team at Delta responsible for safe, reliable operations across the globe, including more than 70,000 employees in Airport Customer Service; Cargo; Corporate Safety, Security and Compliance; Delta Connection; Delta Global Services; Delta Private Jets; Flight Operations; In-Flight Service; Information Technology; Operations Analysis and Performance; Operations and Customer Center; Supply Chain Management; and Technical Operations.
Make the most of the vital networking opportunities provided at the FTE Global 2018 Happy Hour drinks reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over refreshing drinks and snacks. Happy Hour will begin early so participants have more scope to network outside of the official event proceedings.
Tuesday 11th September - Day 2
How is Heathrow evolving its customer experience and commercial approaches to realise the opportunities presented by the digital traveller?
Personalization at Scale begins with a Center of Excellence
Fourth Working Session
How is LATAM successfully accelerating is digital transformation program?
Driving new airline revenue opportunities in the digital world with an API first approach
How is Southwest driving innovation and designing technology changes to create even more emotional connection between customers, their brand, and their employees?
KLM’S mission is to become the most innovative customer-centric and efficient European airline. So, how is it now using co-creation, in-house developed tools and new technologies such as blockchain, AI & machine learning to reimagine customer and employee experiences?
Challenges and opportunities to be debated:
Our Next Guest Needs No Introduction… with Joe Leader, CEO, APEX & IFSA
Ted joined Spirit, the largest Ultra-Low-Cost Carrier in the United States, Latin America and the Caribbean, in April 2012 as Senior Vice President and Chief Financial Officer. In January 2017, Mr. Christie was promoted to Executive Vice President and Chief Financial Officer. In January 2018, Christie was promoted to President and Chief Financial Officer. In this role he has overall responsibility for the finance and commercial functions as well as operations, IT and human resources. Christie will become Spirit’s Chief Executive Officer on January 1, 2019, succeeding Bob Fornaro.
Fifth Working Session
See the Tech Download Think Tank presentation and views from pioneering startups on the FTE Startup Soapbox, followed by additional perspectives from other first-mover industry innovators.
The FTE Tech Download Think Tank presentation
A working team of industry experts representing Google, Changi Airport Group, Wow air, Gatwick Airport and Alaska Airlines will work to assess a range of new technologies and report on the viability of what can each technology can do for airlines, airports and other industry stakeholders. Where possible, the team will provide real feedback and lessons learned from early-stage projects involving each of the technologies.
Think Tank team members, and progressive thinkers, discussing the work onsite are:
FTE Global Startup Pitch Competition in partnership with JetBlue Technology Ventures
FTE has once more partnered with JetBlue Technology Ventures on a competition for FTE Global to find four startups with great solutions that can power passenger experience and business performance improvements. These four start-ups will receive the opportunity to participate in a Startup Showcase in the exhibition and deliver an elevator pitch in the conference, so our audience can vote on a winner, who will be crowned at the awards ceremony at the FTE Global Gala Party.
Startups pitching are:
Elevator pitches from the 3 finalists in the FTE/KLM/TU Delft Student Disruptor Global Design Challenge
Future Travel Experience, KLM Royal Dutch Airlines and TU Delft have teamed up to challenge students around the world to put forward viable ideas that could positively disrupt passenger experiences in the aviation industry.
Sixth Working Session
What has Lixar learned from working with the likes of Allegiant Travel Company and others on implementing new technologies.
How JetBlue Technology Ventures identified and implemented the right startup partner to help JetBlue reinvent customer service
AT Hyde – Bellagio casino & resort
Hosted by McCarran International Airport and sponsored by Rockwell Collins, we can guarantee you a memorable evening with the finest food, drink and entertainment that Las Vegas has to offer at the FTE Global 2018 Gala Party. The event will be this year’s premiere networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment. The social and networking events are open to all FTE Global delegates.
Wednesday 12th September - Day 3
NASA… It’s not just about space. New technologies that fuse the physical, digital and biological worlds are converging to create the ‘Fourth Industrial Revolution’. So, how will that change things on the ground and in the air?
Dr. Jaiwon Shin is the associate administrator for the Aeronautics Research Mission Directorate (ARMD), a position which he has held since 2008. Mr. Shin manages the agency’s aeronautics research portfolio and guides its strategic direction, including research in advanced air vehicle concepts, airspace operations and safety, integrated aviation systems, and the nurturing and development of transformative concepts for aviation.
Can Swoop be ultra-low-cost and still provide a great customer experience, and how else will this new airline (part of the WestJet Group) differentiate itself?
Steven serves as Executive Vice-President and President of Swoop at WestJet Airlines Ltd. since March 2018. He has been Member of the Management Board at SkyEurope Airlines, a.s. since 2007 and serves as its Chief Commercial Officer. Prior to joining WestJet, he was the CEO of reward-U, the pioneering low -cost carrier (LCC) loyalty programme of HK Express, and as the Board of Director of Zuji. Mr. Greenway served as Chief Commercial Officer at Jazeera Airways Co. K.S.C.P. since January 2009. Mr. Greenway has held a variety of executive and leadership positions at airlines including Japanese LLC Peach Aviation, Virgin Blue, Virgin Atlantic and Qantas.
Seventh Working Session
We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration and co-creation between stakeholders at the show, as opposed to just discussing the need for it, which is why we run our co-creation sessions. This session will provide a platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience and business performance. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.
What learnings could we apply from F1 to air-transport?
Four Ways AI is Re-imagining the Future of Travel
What more can we do to improve the airport security experience, and what role should each industry stakeholder play in driving those improvements?
Harnessing the power of airport maps digitally through the end-to-end passenger experience, and beyond.
How airports can empower innovators by providing accurate, real-time venue information.
Questions to consider:
Jump seat debate
Jump seat debate on the “Future of biometrics in travel” (invitation only – no press allowed)
FTE jump seat debates enable an entire group to participate in a lively conversation and debate, without the use of any AV or slides.
A single chair is placed at the front of the room. This is the jump seat. The remaining chairs are arranged in a semi-circle facing the jump seat. A group of relevant participants are selected to fill the seats around the jump seat in advance of the session beginning. The moderator introduces the topic and at any time any member of the audience can, occupy the jump seat and voice their opinions. The discussion continues with participants frequently entering and leaving the jump seat. When time runs out, the jump seat is closed, and the moderator summarizes the discussion.
Eighth Working Session
Building an iconic brand, and guest experience proposition, from the inside out
Tapping into technology, design and service to create a world-class guest experience in Doha
Special Closing Presentation
Invest in the Guest: How Spirit Airlines transformed itself by providing not only a low price but also a great value
McCarran International Airport tours
A showcase of passenger experience and design excellence – guided tours of Las Vegas McCarran International Airport T3 will start kerbside and work through the terminal and onto the apron.
Tours of the Las Vegas Switch Data Center
Las Vegas, Nevada is home to Switch’s Tier 5® Platinum rated multi-tenant/colocation data centres. With capacity approximately 2 million square feet of data centre space and capacity to deliver up to 315 MW of power, it is the most advanced and most efficient data centre campus in the world.
Don’t just take our word for it – read what FTE Global 2017 attendees had to say about the show.
“FTE Global was fantastic! It’s very inspirational and it opens the stage for a lot of collaboration and building the future of travel. I was very impressed by the exhibition this year. The diversity of the products and what could be built with the technology that was featured is really a new world.”
“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”
“The thing that’s really cool about this conference is most industry conferences just focus on tomorrow. With this one, people take a step back, are willing to consider new ideas, and think about the next 5, 10, 15 years.”
“I’ve been quite amazed by the quality of people that I was able to meet from the airline and airport communities, and also from the different innovative suppliers that were showcasing their latest innovations. For start-ups it’s a great event.”
“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”
“It is excellent to have the ‘Up in the Air’ stream. The conferences are definitely addressing the right issues. You hear about ideas, visions and aspirations – there is big value to attending FTE Global.”
“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”
“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”
“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”
“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”
“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”
“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”
“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”
“It has been great attending FTE Global. The conference sessions have really informed our thinking and the Co-creation Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”
“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”
“There are very few events where airlines can get together and talk about what they’re doing. Here at FTE Global, we are able to hear in detail the experiences of others.”
Future Travel Experience Global 2018 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.
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