Exclusive Behind-the-Scenes Tour of DFW Airport – Fully Booked!
Don't miss this unique opportunity to experience the inner workings of one of the world's busiest airports.
This track will include sessions on how airlines and airports can leverage data, digital platforms and innovation to evolve, create new business models and reinvent operations & passenger experiences. Topics include digital transformation, AI, Robotics, digital twins, workforce optimisation, wearable technology, digital identity, private networks, accelerating energy & sustainability strategies plus game-changing inspiration on scaling innovative new approaches from within and outside of our sector. You can expect to hear from DFW International Airport, Greater Toronto Airports Authority, Southwest Airlines, Munich Airport, Connect Airlines, United Airlines, US CBP, American Airlines, Hartsfield Jackson Atlanta International Airport, International Airlines Group, Alaska Airlines, Isavia, Metropolitan Washington Airports Authority (MWAA) and many more.
Browse the full conference track below – or utilise the filter, to quickly, and efficiently locate sessions meeting your specific interest area(s).
*Programme details are subject to change as required by the Organiser. We will endeavour to publish any alterations and updates as quickly as possible on this page
Don't miss this unique opportunity to experience the inner workings of one of the world's busiest airports.
Tour Highlights include:
This is a rare opportunity to gain behind-the-scenes access to DFW Airport’s operational, emergency response, and future development activities.
Fully Booked!
Southwest Airlines will host Where Innovation Takes Flight: A Southwest Experience, an exclusive event for Corporate Partners of the FTE Digital, Innovation & Startup Hub. Taking place at Southwest Airlines’ LEAD Event Center, attendees will get a behind-the-scenes look at how innovation and technology power one of the world’s most admired airlines. From tours of the Network Operations Center (NOC) and Flight Training Simulators to hearing directly from senior Southwest executives on topics including AI, Ops Strategy, Tech Innovation and Modernisation, this promises to provide an unparalleled opportunity to learn how people, technology, and culture come together to drive operational excellence at scale.
This meeting is open exclusively to Corporate Partners of the FTE Digital, Innovation & Startup Hub.
Hosted by:

The FTE Baggage Innovation Working Group (BIWG) brings together the most innovative and progressive baggage supply chain companies, airlines, and airports from across the industry to provide a unique platform for cooperation and industry advancement. It is the platform for developing new techniques, technologies, and business models to deliver tangible change in the baggage sector. There are over 130 BIWG members, all playing an active role in the industry’s leading learning and networking platform for those serious about baggage transformation.
This meeting is open exclusively to members of the FTE Baggage Innovation Working Group.
Hosted by:

FTE Global will kick off with an exciting Networking Welcome Party, jointly hosted with IFSA EXPO. The evening will be held at the Glass Cactus, DFW’s only lakeside venue of its kind, featuring contemporary design, natural light, and a spacious double-deck outdoor terrace. With its upscale interior and vibrant atmosphere, it provides the perfect setting for attendees to unwind, network, and connect with fellow industry leaders.
The evening will host the FTE Hall of Fame Ceremony, celebrating 20 years of FTE and recognising individuals whose outstanding contributions to innovation, collaboration, and the future of air transport have shaped the industry. The reception will also provide the perfect location for the industry-leading FTE Global Pioneer Awards ceremony sponsored by Assaia, which will recognise the world’s most pioneering airports and airlines with innovation projects prevalent across their entire organisations. Three airports and three airlines will receive FTE Global Pioneer Awards trophies.


Welcome Address:
Managing Director
Airport CEO Fireside Chat:

Outside of the industry keynote:

Airline CEO Fireside Chat:

Join us as we officially open the exhibition hall and unveil the latest innovations, live demonstrations, technology showcases, and products from across the aviation industry.
Take the opportunity to enjoy a light breakfast or a hot drink while exploring the show floor, connecting with exhibitors, and networking with fellow attendees before a full day of inspiring conference sessions and business meetings.
The popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services, and concepts. You can expect tailored guided tours from solution providers covering: Artificial Intelligence; Self-Service, Automation & Baggage; and Robotics & Autonomous Vehicles.





Moderator:
Managing Director
Keynote:
Executive Vice President & Chief Information Officer
How are game-changing new technologies being implemented to best effect at the grassroots level at the airport? Following scene-setting by the moderator, a series of case studies followed by a group Q&A.
Format:
Following scene-setting by the moderator, a series of case studies followed by a group Q&A.
Moderator:
VP Product Development and Innovation
Presenters:
Director, Passenger Service Systems Integration
Data & AI Leader, North America
Chief Data Officer
Chief Innovation Officer
Chief Commercial Officer
Alternative Session Choice
We are on the cusp of major advancements in our sector driven by AI, autonomous vehicles, robotics, humanoids, and more. However, recent trials show the workforce is anxious and resistant to these technologies, despite their primary purpose being to support and enhance human capabilities. Effective change management will be critical to scaling their adoption. This interactive workshop will explore and share strategies to implement these technologies successfully for the benefit of both the sector and its valued workforce.
Facilitated by
Head of Emerging Trends
Senior Director Transformation
More information to be announced soon
At the epicentre of this show is the industry’s most exciting competition to seek out the very best new ideas to change our industry for the better. Competitors will pitch on-stage in an effort to impress our judges and audience, whose all-important votes will dictate who wins.
The format will be 5-minute pitch sessions by 5 shortlisted entries with quick-fire questions and comments from the judges on their transformative concept.
Judging Panel:
Managing Director & Chief Operating Officer
Principal
Hosted by:
Head of Emerging Trends
Finalists:
Head of Research, Technology and Innovation
Airports Transformation & Innovation Manager
Sr. Product Manager
Director – Emerging Technologies
Assistant Manager
In this case study-led session, gain extensive insights and learnings from AI in live environments and operations – and an exploration of how AI has impacted frontline teams. How is safety, resilience and reliability standing up when AI is central, and how must operating models, governance, frameworks and workflows evolve to unlock meaningful passenger experience and efficiency gains?
Moderator:
Managing Partner & Group VP
Case studies / presenters:
VP Artificial Intelligence & Intelligence Platforms
Chief Innovation Officer
Overview:
Passengers experience an airport as one continuous journey, but delivering that experience requires transformation far beyond the customer interface. In this session, Heathrow, Publicis Sapient and AWS will explore how digital transformation can connect customer experiences with the cloud platforms, data, operational systems and commerce capabilities that power them. Drawing on Heathrow’s evolution as a practical case study, the discussion will show how modernizing the underlying technology landscape can reduce friction, improve relevance and create a more agile foundation for future innovation, including AI-enabled service, engagement and commerce.
Speakers:
Head of Digital
Managing Partner
Head of Ecommerce
Worldwide Head of Airports and Ground Transportation
Following its highly successful debut at APEX FTE EMEA in Dublin, the initiative returns to Dallas and is bigger than ever. This airline-focused session offers attendees the chance to book guaranteed 5-minute introductory meetings with multiple airline buyers who will be hosting meeting tables.
The emphasis is on fostering airline-supplier collaborations on new technologies and sowing the seeds for long-term profit boosting business partnerships.
Participation is included at no additional cost as part of your FTE Global registration, although places are limited and meetings will be allocated on a first-come, first-served basis.
Format:
What could free flowing AI capable of independent problem-solving mean for the aviation ecosystem? In this session, industry leaders and tech experts will share how they are exploring Agentic AI, their perspectives on how it can redefine automation, and how transformational the ultimate move towards Artificial General Intelligence will be, before a fast-moving panel discussion.
Moderator:
Director of Innovation
Panellists:
Director of GenAI & ML Engineering
Head of Data & AI
Global Travel & Hospitality Consulting Leader
Superintendent Innovation And Quality Mgmt
Worldwide Head of Airports and Ground Transportation
Moderator:
President / Travel Industry Analyst and Advisor
Keynote speaker:
Chief Commercial Officer
Make the most of the vital networking opportunities provided during this networking reception where delegates can enjoy demonstrations in the exhibition and network with their peers over drinks.
The reception will also provide the perfect location for our Moonshot Competition co-host, Kevin Kleist, Head of Emerging Trends, Southwest Airlines & Head of Innovation & Startup Engagement, Future Travel Experience, to reveal the winner of the FTE Global Moonshot Competition.
U.S. Customs and Border Protection’s efforts to further secure and enhance air travel through technology innovation
CBP has expanded public/private partnerships with the airlines, airports, and cruise lines to provide travellers a secure, seamless, and touchless inspections process that further enhances the passenger experience. With an expected increase in travel to the United States for the major sporting events, as seen with the World Cup this past summer, and the upcoming LA Olympics in 2028, CBP is innovating the inspections process to add an extra layer of security while streamlining entry into the U.S. through a number of initiatives. In this session, CBP officials will provide an update on CBP’s ongoing efforts to leverage advanced technology like facial biometrics and mobile applications in the arrivals process while highlighting the local stakeholder partnerships at Dallas Fort Worth International Airport (DFW) and the successful planning for the World Cup.
Moderator:
Principal
Scene-setting presentation:
Director of Field Operations (DFO), Houston Field Office, Office of Field Operations (OFO)
Speakers:
Area Port Director / Dallas
Vice President, Corporate Security & Chief Security Officer
Executive Vice President of Operations
Moderated by:
Group CEO
Fireside Chat:

Format:
Following a scene-setting presentation, the panel will explore the potential of Physical AI and smart environments for the air transport industry. What does Physical AI mean in practice? What do smart environments mean for operational efficiency and the travel experience? And how might these developments lay the foundations for the rollout of advanced robotics such as humanoids in the years to come?
Moderator:
Executive Vice President of Innovation
Special presentation:
Serial Entrepreneur, Technologist, Futurist, and CEO & Co-founder
Dave Copps is known internationally as a futurist, technologist and visionary on the role that emerging technologies will play in transforming markets and the world. Dave has founded and sold two technology companies that pioneered the use of machine learning and artificial intelligence in hundreds of companies around the world, and he is currently the CEO & Co-founder of Worlds. In 2025, Dave was recognised as the Startup Leader of the Year by D CEO and Dallas Innovates.
Additional panellists:
Innovation Program Manager
Head of Emerging Trends
Guided tour within the exhibition hall
The popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services, and concepts. You can expect tailored guided tours from solution providers covering: Artificial Intelligence; Self-Service, Automation & Baggage; and Robotics & Autonomous Vehicles.





Alternative Session Choice
Cybersecurity has never been more critical. As the aviation industry embraces digital transformation, increasingly sophisticated threats, expanding attack surfaces, and the rapid adoption of AI and autonomous technologies are creating new security challenges across the ecosystem. In this interactive workshop, Theresa Blackwell-Frank, President & Chief Information Security Officer at Virtuo Group Corporation, will draw on her extensive experience across the airport industry and other sectors – including with the likes of Pittsburgh International Airport, City of Houston and Houston First Corporation – to explore today’s evolving cyber threat landscape. Attendees will gain practical insights into strengthening cyber resilience while enabling innovation, with a focus on balancing the adoption of smart technologies and digital infrastructure with the need to safeguard sensitive passenger, operational, and business-critical data from emerging threats.
Led by
President & Chief Information Security Officer
What will it take to move autonomous GSE from trial to mass deployment during aircraft turnaround? What are the KPI benefits of driverless vehicles? FTE invites technology developers and operators to share their insight from pilot schemes and push back on the boundaries to successful adoption by industry.
Topics to be covered include: The importance of connectivity; putting the right building blocks in place; successfully moving from trial to implementation; overcoming obstacles; and embracing collaboration.
Moderator:
Managing Director
Part 1:
SVP - Global Solutions
CEO & Co-Founder
Director, Airport Customer Experience Technology
Airlines and airports are increasingly under pressure to improve on-time departure and arrival stats, reduce operational costs, and deliver superior customer experiences. Technology solutions can help enable many of these game-changing improvements and deliver a positive ROI. This session will discuss some break-through technologies that are helping airlines and airports improve operational efficiency and the importance of network connectivity.
Part 2:
Chief Technology Officer
Co-founder & CEO

The popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services, and concepts. You can expect tailored guided tours from solution providers covering: Artificial Intelligence; Self-Service, Automation & Baggage; and Robotics & Autonomous Vehicles.



Visit the Future Travel Experience booth where you can meet the Captains of the FTE Digital, Innovation & Startup Hub and learn what makes this community so unique. The FTE Hub is designed specifically for the individuals and organisations who are at the forefront of digital transformation and innovation. The core themes are Artificial Intelligence, Robotics and the Internet of Things.
Chief Operating Officer
Head of Transformation
Head of Emerging Trends
Following its highly successful debut at APEX FTE EMEA in Dublin, the initiative returns to Dallas and is bigger than ever. This airport-focused session offers attendees the chance to book guaranteed 5-minute introductory meetings with multiple airline buyers who will be hosting meeting tables.
The emphasis is on fostering airline-supplier collaborations on new technologies and sowing the seeds for long-term profit boosting business partnerships.
Participation is included at no additional cost as part of your FTE Global registration, although places are limited and meetings will be allocated on a first-come, first-served basis.
Moderator:
Chief Operating Officer
Keynote Fireside Chat

Incorporating the latest findings from the FTE Data Sharing Think Tank
The FTE Data Sharing Think Tank has been set up with a core goal to create an industry data sharing playbook that moves the industry from conceptual alignment to practical execution, clearly defining what good data sharing looks like, when it creates measurable value, and where realistic boundaries currently exist. This session will reveal the latest thinking.
Moderator:
Principal
Panellists:
Airports Transformation & Innovation Manager
Principal Software Engineer – Innovation
Enterprise Architect Emerging Trends & Innovation
Director IT Program Management Office (PMO)
Moderator:
Aviation Reporter
Keynote speakers:


After two days of learning, networking, and inspiration, we invite you to unwind with an informal drink. Rock & Brews is just 12 minutes from the Gaylord Convention Center and 6 minutes from DFW Airport—perfect for a quick drink, a casual bite, or a last stop before you head out.
Agenda coming soon.
Leverage data, digital platforms, and innovation to evolve, create new business models, and reinvent operations & passenger experiences. Topics include digital transformation, AI, Robotics, and digital twins.
Focus on how future airports should adapt, look, collaborate, and operate. Cover digital transformation, identity, biometrics, security, planning, design, energy & sustainability, baggage, and ramp.
Shaping the end-to-end passenger experience from booking, airport terminal processes, inflight, and seamless immigration, and understanding how technology will facilitate this journey.
Join airlines, airports, vendors, startups and industry leaders in Dallas for three days of networking, learning and business opportunities.
Created with the support of the FTE Advisory Board
Future Travel Experience Global 2026 will bring together airlines, airports, government agencies, vendors, startups, terminal designers, architects, ground handlers, destination partners, and other key travel industry stakeholders to collaborate and be inspired to transform passenger experience, business performance, and sustainability strategies.
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