Theme: “New Approaches for a New World”

Candid, revealing & insightful inspiration from innovation efforts around the world

This long-standing track will include sessions focusing on how airlines can leverage data, digital platforms and innovation to evolve, create new business models and thrive in the post-COVID-19 world; digital transformation and the future of e-commerce; sustainability fuelling the future of innovation; digital identity; and a Robotics & Autonomous Vehicles Symposium. You can expect to hear from the likes of Air Canada, JetBlue Technology Ventures, Team ABC, Lufthansa and many more pioneers in this space.

The agenda - Subject to change

Tuesday 7th December

Speaker Invited

Tuesday 7th December 13:00 - 16:30

FTE Innovation & Startup Hub activities including visit to Virgin Hyperloop Test Track (FTE Hub members only)

Part of our exclusive members-only FTE Innovation & Startup Hub agenda, which brings together the most forward-thinking corporates, startups and scaleups in the air transport industry and provides a unique platform for them to share expertise, collaborate and deliver positive change.

To learn more or to join the FTE Innovation & Startup Hub, click here:

Speaker Invited

Tuesday 7th December 14:00 - 15:30

Tours and briefing of the TSA Advancing the Checkpoint Environment (ACE) initiative at McCarran International Airport (LAS)

The TSA Innovation Task Force will lead guided tours and deliver a briefing to showcase the latest iteration of the future checkpoint site running at LAS, which is trialling new machines, and new approaches, to gather data and feedback on whether the technology is something TSA wants to use at airports nationwide. It will also share its future plans around the evolution of security processes.

Including contributions from:

Austin Gould
Assistant Administrator, RCA
Transportation Security Administration (TSA)
Matt Gilkeson
Director, Innovation Task Force
Transportation Security Administration (TSA)

Featured Technologies

  • Digital Signage
  • Automated Screening Lanes (ASL) integrated with Computed Tomography (CT) X-ray scanners
  • Credential Authentication Technology (CAT)
  • UV-C light Sanitization System
  • Enhanced Advanced Imaging Technology (AIT) Body Scanner
  • Customer Movement Analytics


  • The ACE Checkpoint is a one-of-a-kind innovation checkpoint located in Las Vegas McCarran International Airport (LAS).
  • After months of remodeling during the pandemic, the ACE Checkpoint reopened on June 7, 2021.
  • TSA’s ITF is utilizing this site for side-by-side testing and evaluation of emerging security technologies from a variety of vendors in a live checkpoint environment.
  • Several innovative technologies are now being demonstrated at the Innovation Checkpoint.
  • The checkpoint is the only one in the country with three ASLs, integrated with four CT scanners, allowing for uninterrupted movement of carry-on luggage though the screening process.
  • Future planned demonstrations include Credential Authentication Technology-2b (CAT-2b), AutoCAT, and Dynamic Screening.

Speaker Invited

Tuesday 7th December 15:30 - 17:30

FTE Baggage Innovation Working Group meeting (active members only)

The FTE Baggage Innovation Working Group (BIWG) has met online in September and November and has developed the agenda set by the Business Model Transformation Think Tank on baggage. December 7th is our first face to face meeting, and we have something special in store.

The meeting is taking place in Las Vegas McCarran International Airport and will compare how terminals 1 and 3 answer the challenges of a modern baggage operation. Terminal 1 pioneered common use and RFID baggage tracking, whilst Terminal 3 championed modern build facilities and flexibility. 

The opportunities for further innovative solutions in these systems will be explored in the context of how themes of the BIWG can be applied to the operations, and throughout the meeting the key baggage operational staff will be on-hand to explain the reasoning behind design decisions.

This is a great opportunity to see how baggage design thinking has changed over the years and explore how it might change in the future based on the work that comes out of our BIWG.

Speaker Invited

Tuesday 7th December 17:30 - 18:30

Welcome Reception in the exhibition hall

An unrivalled opportunity to mix and form lasting business relationships with some of the industry’s leading professionals. The FTE Global Welcome Reception invites delegates to enjoy demonstrations in the exhibition and network with their peers, over refreshing drinks and snacks.

Speaker Invited

Tuesday 7th December 20:00 - 21:30

Opening Night Mixer & Bar Games Olympics at Beerhaus - Las Vegas

After being kept apart for the last 18 months we want the renowned networking at FTE Global 2021 to go to the next level, which is why we are adding an additional social event to this year’s schedule at Beerhaus – Las Vegas which delivers a fresh take on the classic beer hall, where an artfully curated menu ensures both beer nerds and casual drinkers will find their favorites. It is located just next door to the Aria Resort in The Park between New York-New York and Park MGM. There are 28 craft beers on tap and endless entertainment including life-size Jenga, corn hole, foosball and ping pong . Grab a cold drink, play some bar games and connect with old and new friends indoors, or on the outdoor patio.

Wednesday 8th December

Speaker Invited

Wednesday 8th December 08:00 - 09:00

Breakfast in the exhibition hall

Start your day by visiting the FTE Global exhibition floor and enjoying a morning coffee and breakfast pastry. Take this opportunity to chat with our incredible selection of suppliers showcasing their solutions, products and services to help solve your industry challenges and inspire strategical business decisions.

Speaker Invited

Wednesday 8th December 09:00 - 10:15

Opening Keynote Session for all participants


Daniel Coleman
Founder & CEO
Future Travel Experience

Welcome from the host:

Rosemary A. Vassiliadis
Director of Aviation
Clark County Department of Aviation

Opening Session
Keynote 1:

FTE Global Exclusive
The Virgin view of the future of travel, and how their efforts across air, sea, land and space could interconnect and help forge new industry approaches.

Patrice Gordon
Commercial Strategy Development Director
Virgin Atlantic
Mariana Fonseca Medina
VP of eCommerce
Virgin Voyages
Diana Zhou
Senior Director of Global Business Development
Virgin Hyperloop

Opening Session
Keynote 2:

How United Airlines is transforming the airline industry through bold commitments in areas such as urban air mobility, sustainability & supersonic travel.

Michael Leskinen
United Airlines Ventures & Vice President of Corporate Development and Investor Relations, United Airlines

10:15 - 11:00
Coffee break and networking in the exhibition hall

Speaker Invited

Wednesday 8th December 11:00 - 12:30

Second Working Session - How quickly is the revolution in electric aircraft and urban air mobility coming, and how should air transport industry stakeholders prepare for this?

FTE Global 2021 will be home to the inaugural FTE Air MobilityX Summit. Experts and guest speakers will help industry stakeholders understand the latest developments in this fast-moving area and how they should adapt their strategies to take advantage of this major change in transportation, which is sure to have big repercussions for the end-to-end travel experience in the future.

Air MobilityX Conference Moderator

Robin Riedel
McKinsey & Company

Case Study 1

Ferrovial Vertiports is working with Lilium to develop a network of vertiports connecting strategic locations in major Florida cities. It also is exploring plans to design, build and operate vertiports across Spain, and other areas in Europe and the US all whilst considering the role of eVTOLs at the airports it operates like Heathrow. What it the company’s view on the significance of eVTOLs to the airport sector in the future and what has it learned so far from its efforts in this space?

Joseph Alesia
Sr. Vice President Corporate Development
Ferrovial Airports
Will Nicholas
Head of US Business Development

Case Study 2

What is the pathway by which Japan Airlines will achieve an air mobility revolution in time for the Osaka Kansai Expo 2025?

Akira Mitsumasu
VP, Global Marketing & CX
Japan Airlines & Member of the APEX Board of Directors


Our expert moderator will deliver an opening presentation to set the scene on the air mobility market, covering the capabilities of aircraft, status of regulation and certification, requirements for infrastructure, service propositions and business models for air transport stakeholders. Following this, we will hear case studies from an airport operator and airline on their activities, which will be followed by a panel discussion.

12:30 - 13:45
Lunch and networking in the exhibition hall

Speaker Invited

Wednesday 8th December 13:45 - 14:10

Post-Lunch Keynote for all participants

How is Delta Air Lines advancing the bold vision the airline unveiled at CES in 2020, and what’s next as Delta continues to innovate to pull the future of flying forward?

Matt Muta
Vice President Innovation
Delta Air Lines

Matt is one of the industry’s smartest minds and has over 30 years of experience with roles in leadership, emerging technologies, and innovation. He oversees an organization within Delta that drives innovation through exploration, rapid prototyping, envisioning and the development or investment in new technology. He is a long-time friend to FTE and we are delighted to welcome him back to FTE Global to share details on where his team is focused now and his views on the future of travel.

Speaker Invited

Wednesday 8th December 14:10 - 15:30

Third Working Session – How can airlines leverage data, digital platforms and innovation to evolve, create new business models and thrive in the post-COVID-19 world?



Dr. Joe Leader


Carlos Faxas
Director, eCommerce and Digital Product
Air Canada
Amy Burr
JetBlue Technology Ventures
Dee Evans
Director of Information Systems
Breeze Airways
David Ludwick
Director, Mobility & IoT Solutions, MOVE Global Connect
TATA Communications
Edgar Green
Head of Information Technology
Global Crossing Airlines
Björn Jahncke
Project and Change Management Consultant
Lufthansa Systems

Questions to consider:

  • How will the long-term impacts of COVID-19 reshape the industry?
  • How can travel industry stakeholders future proof their strategies, whilst building in flexibility for future shocks and unforeseen trends?
  • How should we adapt to changing passenger behaviour post-COVID?
  • How can organisations make the right choices when it comes to choosing which technologies to invest in today when the pace of change is so fast?
  • How can you get buy-in across your organisation for transformative visions?
  • How can you train and develop staff to meet the demands of the future?
  • How can you make the best possible use of data to support your organisation’s transformation plans?
  • How can you comprehend and plan for next-gen tech such as micro-robotics for maintenance or quantum computing for aircraft or terminal design?
  • Which technologies or technology-enabled trends (e.g. ubiquity of remote working, transition to more carbon neutral technologies) are most potentially disruptive, and why?
  • Are super-apps a necessity to all airlines going forward now?

Speaker Invited

Wednesday 8th December 14:13 - 15:30

Third Working Session - Workshop: What will the mobility ecosystem of the future look like and how will air-transport stakeholders successfully integrate with it?


Joshua Hirschheimer
Practice Lead - Aerospace, Transportation and Logistics
Porsche Consulting
Keenan Shimko
Senior Consultant, Consumer Products/Retail Strategy & Operations
Porsche Consulting

The mobility ecosystem continues to evolve as it supports population growth, urbanization, and environmental concerns.  As we navigate this transformational journey, an important consideration for air transport stakeholders is identifying and building out the customer journey. Join this interactive session to learn how air-transport stakeholders can successfully design customer experiences to achieve competitive advantage in this dynamic environment.

  • Learn how Porsche has created a holistic customer experience for the digital mobility age
  • Gain insight into what success drivers are essential for creating winning customer ecosystems
  • Learn how air transport stakeholders are collaborating to create a customer centric intermodal transportation journey

15:30 - 16:15
Coffee Break and networking in the exhibition hall

Speaker Invited

Wednesday 8th December 16:15 - 17:30

Fourth Working Session - FTE Air MobilityX Summit – Part 2


How should the air transport sector adapt facilities and adjust CX, digital strategies, partnerships and commercial approaches to maximise the opportunities presented through new urban air mobility, which will revolutionise the first and last 100 miles of the customer journey in the future?


Robin Riedel
McKinsey & Company


Amy Burr
JetBlue Technology Ventures
Duncan Walker
Founder and CEO
Arturo Garcia-Alonso
Naashom Marx
Sr. Manager of Strategic Innovation
Cincinnati / Northern Kentucky International Airport
Mike Whitaker
Chief Policy Officer
Hyundai Motor Group

Key points to consider

  • New air mobility options – New forms of transportation, including eVTOLS, will create a number of opportunities and challenges for the air transport industry. There is an opportunity here to enhance the end-to-end customer experience but it’s going to take time to adopt and scale because of the challenges around infrastructure, regulation, etc.
  • Regulation – There are lots of regulatory hurdles to consider – everything from certification (FAA, EASA, CAA, etc) and airworthiness of aircraft, to airport infrastructure and airspace constraints. It is going to take close collaboration between all parties to find the best way forward as there is no framework in place and no dominant business model right now. Also, there are lots of players in this space and there won’t be just one winner, which again highlights the importance of collaborating on the path forward. We must also consider that there will be significant differences between countries and even cities, which will add another layer of regulatory complexity.
  • Business Models – should airlines be purchasing, and operating, their own air mobility fleets or should they be outsourcing such business activities? On the other side, should airports be outsourcing vertiport operations?
  • Infrastructure – Airports are space constrained environments. So, when thinking about eVTOL services and other new air mobility options we have to consider how can we create a seamless experience for customers; how can these new services connect to the wider network; what’s required in terms of new facilities/infrastructure? It’s going to take a number of years to work these things out but now is the right time to start considering all of these important issues.
  • Timeframe – in the next two to three years it may become a more common sight to see eVTOLs in the air, but scale and adoption is likely to take much longer. Singapore is an example of a place that’s well set up for these services, and the US may also be a strong market thanks to the large number of smaller regional airports across the country which could potentially be utilised. However, there will still be complexities even in these countries. We should also bear in mind the fact that the process from flight test to type certification can often take more than a decade.

Speaker Invited

Wednesday 8th December 16:15 - 17:30

Fourth Working Session – Digital Transformation and the Future of Ecommerce

OPTION 2Joint session with the Digital & Ancillary track


Marta Dimitrova
Editor & FTE Hub Community Manager
Future Travel Experience

Spirit Airlines have further enhanced their commercial proposition this year with a big play into the loyalty space, but where will they focus next and how important will effective personalisation be to those plans?

Rana Ghosh
Vice President, Omnichannel
Spirit Airlines

What are still the big untapped commercial opportunities in travel for airports and airlines, and how is Manchester Airport Group’s digital agency MAG-O tangibly working with stakeholders to realise that potential, and what lessons can be learned from those efforts?

Martin Jones

What do passengers want? That’s the million dollar question airlines and airports like to address. Taking queues from the retail experience and from mall operators, Transformidy explores the intersections between customer needs, brand engagement, and product mix to find untapped revenue opportunities.

Larry Leung
Principal and CXO

Speaker Invited

Wednesday 8th December 17:30 - 18:00

Closing Session for all participants

Maury Gallagher, Chairman and CEO, Allegiant Airlines, in conversation with Christina Cassotis, CEO of the Allegheny County Airport Authority, talks about Allegiant Airlines’ success.

Maurice J. Gallagher, Jr
Chairman and CEO
Allegiant Air
Christina Cassotis
Pittsburgh International Airport

With its unique-to-industry focus on leisure travel, providing affordable, nonstop flights to premier vacation destinations, Allegiant has evolved as an integrated travel company, increasingly offering lodging, rental cars and access to special experiences to customers. Known for a nimble air service model which can add or reduce capacity according to seasonal demand, the Las Vegas-based carrier is in a unique position of growth emerging from the COVID-19 pandemic.

Speaker Invited

Wednesday 8th December 20:30 - 22:30

FTE Global Networking Party & Awards Ceremony

Ironwood Terrace, ARIA Resort

This year’s Networking Party will take place outside on the Ironwood Terrace at the ARIA Resort. It is a unique location, and provides an unparalleled outdoor nightlife experience.

You can be assured of a fantastic view and drinks selection, and if that isn’t enough, we will bring you one of the most electrifying live acts in Vegas right now – Wonderful Crazy Night – a new Elton John Tribute which highlights the life and career of the legendary entertainer with extravagantly colorful costumes and Elton’s greatest hits including “Rocket Man,” “Bennie and the Jets,” “Tiny Dancer,” “Don’t Go Breaking My Heart,” “Pinball Wizard,” “Crocodile Rock,” “I’m Still Standing” and more. The event will be this year’s premiere industry networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment.

Thursday 9th December

Speaker Invited

Thursday 9th December 08:00 - 09:00

Breakfast, networking and showcase in the exhibition hall

Start your day by visiting the FTE Global exhibition floor and enjoying a morning coffee and breakfast pastry. Take this opportunity to chat with our incredible selection of suppliers showcasing their solutions, products and services to help solve your industry challenges and inspire strategical business decisions.

Speaker Invited

Thursday 9th December 08:00 - 09:00

Co-Creation Breakfast Sessions

FTE Workshops, Co-Creation Forums & Jumpseat Debates

FTE aims to be an industry change catalyst and we are making every effort to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it. These interactive sessions will provide a discussion platform for various stakeholders to discuss how they can work in new ways, and collaborate effectively, in key areas. Delegates will be able to choose which topic they would like to discuss and then join the relevant group to exchange thoughts, ideas, frustrations and potential ways forward.

There will be groups in different working zones, each with their own captain who will lead discussions on each table and help inspire outside-of-the-box thinking. Delegates will play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report.

Working Groups

Workshop: Virtual queuing

Dave Wilson
Director, Airport Innovation
Port of Seattle
Frank Barich
Barich, Inc

Co-creation: Nurturing future talent for your organisation

David Wilson
Chief Operations Officer
Oman Airports Management Company

Workshop: Cybersecurity mitigation strategies

Russell Roberts
Chief Information Officer and Assistant Administrator for the Office of Information Technology
Transportation Security Administration (TSA)

Workshop: Building CUSS Apps in 1 Hour or Less

Steven Tate
CTO & Elevation Software

Speaker Invited

Thursday 9th December 09:00 - 10:15

Day 2 Keynote Session - Next Generation Technology Utilization at Airports – Digital Twins, Automation, Robotics & More



Chris Runde
Corporate Strategy & Innovation
Ross & Baruzzini

What has CVG learned from its rollout of “Gita” the food/baggage delivery robot, and airside autonomous vehicles for baggage?

Naashom Marx
Sr. Manager of Strategic Innovation
Cincinnati / Northern Kentucky International Airport

What have been the key learnings so far from the Airport Innovation Lab’s 5 cohort focused on touchless and queue management solutions that enhance airport functions such as terminal space operations, concession management and the customer experience?

Rick Belliotti
Director, Innovation and Customer Experience Design
San Diego International Airport

YVR is one of the first in the world to develop an accurate digital twin of the airport. Many believe this will be commonplace for airports and airlines globally in the future so what we have YVR learned from this effort, and what are the tantalising possibilities this technology offers to industry stakeholder?

Lynette DuJohn
VP Innovation and Chief Information Officer
Vancouver Airport Authority

Speaker Invited

Thursday 9th December 09:01 - 10:15

Day 2 Keynote Session - Next Generation Customer Experience & Strategy visions



Ryan Ghee
Head of Strategy & Development
Future Travel Experience

WestJet and Swoop were in the midst of aggressive business transformation, and global expansion, before the pandemic hit – how radically have all those plans changed and how do they see the future of travel now?

Charles Duncan
President, Swoop & Executive Vice President

FTE Exclusive – How can the industry reimagine end-to-end customer experiences by taking advantage of the very latest engineering and digital advancements to deliver real choice and satisfaction at every step of the journey?

Dr. Bjoern Becker
Head of Future Intercontinental Experience Program

Outside of the Industry Keynote – The Art of Collaboration and Engagement

Brian Loo
Senior Director of Operations Development
Meow Wolf

Social impact art projects that fuels a business and a business that fuels social impact art projects. Meow Wolf is an arts and entertainment company based in Santa Fe, New Mexico. By emphasizing collaboration — whether it be with local artists, vendors, or consultants — we have changed the way audiences of all ages and backgrounds consume and engage with art . Instead of the passive experience of attending an art gallery, Meow Wolf creates countless, interactive worlds, each of which are unified by a common story. This maximalist, nonlinear approach allows their worlds to exist beyond the walls of their exhibits in digital spaces, among their communities, and in their audiences’ hands and imaginations. As a certified B Corp, they work to ensure that the Meow Wolf experience is not just a collaboration between artists, but a collaboration between art, business, and a captivated audience.

In order for the travel sector to reach greater heights we need to take industry collaboration, and engagement efforts with passengers, to the next level and we can undoubtedly learn so much from Meow Wolf in this regard, which is why we are delighted they will share their invaluable “outside of the industry” perspective with us at FTE Global. Brian is an old friend to FTE and keynoted the event a few years back when he worked for Disney Imagineering.

10:15 - 11:00
Coffee break in the exhibition hall

Speaker Invited

Thursday 9th December 11:00 - 12:30

Sixth Working Session – New Approaches to digital innovation resulting from the pandemic, and other industry challenges



Marta Dimitrova
Editor & FTE Hub Community Manager
Future Travel Experience

Presenting virtually
How new airline PLAY has taken bold new steps, powered by digital tools, to tackle the long-standing industry problems caused by disruption, empowering the passenger in moments of distress

Hildur Haarde
Service Director
PLAY airlines
Sveinn Akerlie

Innovation on crew communication and other anti-COVID measures by Japan Airlines

Disney Lo
Assistant Manager, Production Systems Promotion, IT Planning
Japan Airlines
Adam Fish
CEO & Founder

Driving digital transformation efforts within Oneworld to support the organisation, its members airlines and their passengers.

Jaron Millner
Director, Head of Carrier oneworld Digitalisation
Oneworld Management Company

Speaker Invited

Thursday 9th December 11:01 - 12:30

Sixth Working Session – Jump Seat Debate on Sustainability Fuelling the Future of Innovation


FTE believes now is the time to evolve sustainability discussions beyond next-generation aircraft, offset programmes and biofuel initiatives, and to look at how every aspect of the industry can play an invaluable role in reducing the carbon footprint around the world.

We will tackle this important subject with a Jump seat debate to enable an entire group to participate in a lively conversation and debate without the use of any AV or slides. A single chair is placed at the front of the room – this is the Jump Seat. The remaining chairs are arranged in a semi-circle facing the Jump Seat. The participants who join the session fill the seats around the jump seat in advance of the session beginning. The moderator introduces the topics and shares views, opportunities and challenges and at any time any member of the audience can occupy the Jump Seat and voice their views on the topic at large, or what they may just have heard. The discussion continues with participants frequently entering and leaving the jump seat – they are the only ones who can talk at any time except the moderator. It enables an honest sharing of views in an exciting environment where many exciting new approaches that can be taken in this realm will be shared.


Clyde Hutchinson
General Partner
Team ABC (former Head of Viva Air Labs)
Amy Malaki
Director of Partnerships & Policy

This interactive workshop will look at role which startups, airlines, airports and alternative fuel companies will have in the supplying fuel for next transport industrial revolution.  

Topics to be discussed: 

  • EU Policy and Biden’s Grand SAF Challenge goals: 3B gals by 2030, 100% SAF by 2050. But how do we get there?
  • Role of Policy: Is the Blenders Tax Credit as included in the Build Back Better package enough?
  • Where are alternative fuels or SAF going to come from?
  • Why are Airports are going to be crucial for the SAF delivery/production?
  • What are Airlines role in the roll out of alternative fuels?
  • How is the supply chain is going to work?
  • Role of intermodal transportation…trains and ports
  • Regulatory hurdles ahead

12:30 - 13:45
Lunch break in the exhibition hall

Speaker Invited

Thursday 9th December 13:45 - 14:10

Post-lunch Keynote

Our Next Guest Needs No Introduction… with Joe Leader, CEO, APEX & IFSA

Alison Taylor
Chief Customer Officer
American Airlines
Dr. Joe Leader

Speaker Invited

Thursday 9th December 14:11 - 15:30

Seventh Working Session: Biometric & Digital Identity Summit – Panel discussion – sponsored by NEC


How can we successfully bring together all the necessary elements to facilitate and successfully scale new digital identity and biometric efforts globally?


A group of senior industry stakeholders from across the travel world will be asked to provide a three-minute perspective on where they are at with their own biometrics initiatives, before a panel discussion gets underway around key challenges that need to be overcome – including topics like privacy, health, standardisation and interoperability – in an effort to find a suggested path forward.


Dr. Joe Leader


Greg Forbes
Managing Director Airport Experience
Delta Air Lines
Jason Lim
Identity Management Capability Manager
Transportation Security Administration (TSA)
Sarah Clark
Senior Vice President - Digital Identity
Dave Wilson
Director, Airport Innovation
Port of Seattle
Jim St. Clair
Executive Director
Linux Foundation Public Health

Questions to consider:

  • How will Europe’s new Digital Identify Wallet and ICAO Traveler Identification Program (TRIP) impact stakeholder approaches going forward?
  • Who will set the standards for digital identity and biometric efforts, and how can we ensure harmonised approaches globally?
  • How can we address concerns about data security and privacy around digital identity and biometric efforts in air travel?
  • How can we establish trust with passengers and regulatory bodies through open and transparent working relationships, including with other stakeholders in the travel sphere who should be involved in this space (car rental, hotels, etc), to help drive the business case forward?
  • How does airport infrastructure need to be adapted to support digital identity efforts and biometric-enabled queue-less travel?
  • How can you deal with passengers trying to hack the system – such as using images on a phone screen or disguises?
  • How can we avoid stakeholders taking different approaches with their digital identity and biometric efforts, and delivering different messages to policy makers?
  • What are the key ingredients to making digital identity initiatives and biometrics a palatable part of an airline or airport’s business case?
  • How can the industry ensure all digital identity efforts work together across borders and are interoperable?
  • What more can the vendors involved do to streamline and accelerate adoption?
  • Should all digital identity efforts be integrated into airline apps ASAP to streamline efforts and power adoption efforts?

Speaker Invited

Thursday 9th December 14:13 - 15:30

Seventh Working Session: Virgin Group Workshop: Enabling seamless travel across land, sea, air, and space


Following their opening session on Day 1 of the conference, executives from Virgin Atlantic, Virgin Voyages, and Virgin Hyperloop will host an interactive workshop diving into the nuts and bolts of how we achieve the grand vision of seamless intermodal travel. Participants will break out into small groups to ideate end-to-end passenger solutions focused on the themes of sustainability, customer experience, and loyalty.  After these speed brainstorm sessions, groups will come together to share ideas and glean insights from one another. 


Mariana Fonseca Medina
VP of eCommerce
Virgin Voyages
Patrice Gordon
Commercial Strategy Development Director
Virgin Atlantic
Billy Bohan Chinique
Senior Manager, Digital Experience & Marketing Technology
Virgin Voyages
Sara Luchian
Director of Passenger Experience
Virgin Hyperloop

15:30 - 16:15
Coffee break in the exhibition hall

Speaker Invited

Thursday 9th December 16:15 - 17:30

Eighth Working Session: Workshop: How to transform City Transportation with Vertiports and Microgrids – the Paragon/Brownsville case study

The city of Brownsville, Texas is now at the forefront of the advanced air mobility revolution after Paragon VTOL Aerospace, lead innovators in vertical takeoff and landing technology (VTOL) committed to build its manufacturing hub at South Padre Island International Airport, and committed to 50 VTOLs for urban air taxi movement in Brownsville, beginning in 2025.

In this workshop our audience will learn how the partnership between Paragon and Brownsville came to be and the steps they are taking to realise the vision and the operation including infrastructure approaches, rollout of microgrids, and how the relatively unique terrain of Brownsville will allow extensive testing and implementation of drones and eVTOLs. It will be a fantastic deep-dive learning experience for anyone who wants to learn about the best approaches to establishing an advanced air mobility operation from their city or airport.


Dwight Smith
Chief Visionary Officer
Paragon VTOL Aerospace
Bryant Walker
ACM / Aviation Administrator
City of Brownsville – Department of Aviation

Why attend FTE Global?

Don’t just take our word for it – read what FTE Global attendees have said about the show…

“It’s now the CES for aviation”

Rosemary A. Vassiliadis, Director of Aviation, Clark County Department of Aviation

“It’s great to be back at Future Travel Experience Global. It’s just great to reconnect with industry colleagues, see the exhibition, and get back to a little bit of life as we knew if before the pandemic.”

Charles Duncan, President, Swoop:

“FTE Global is a great forum to engage with vendors and see the latest cutting-edge technologies. Being able to walk around the exhibition floor and see all of the technology that’s out there, has been wonderful. Certainly, we’re looking at the opportunities and how we can leverage those. Being able to have candid discussions in the same room with industry stakeholders is a fantastic opportunity for us.”

Diane J. Sabatino, Deputy Executive Assistant Commissioner, Office of Field Operations, U.S. Customs and Border Protection:

“My experience at FTE Global 2021 has been amazing. It’s my first time here and I’ve been blown away by the quality of speakers and vendors that are present, and the collaboration that’s taking place throughout the event. The networking has been amazing. I’ve met so many people that I had connections with that I didn’t even realise, and the social events are a great way to facilitate those conversations. The exhibition has been great too with lots of familiar brands and a lot of new innovators that I didn’t know about, so it’s been great to open my eyes to new technologies and new offerings.”

Caroline Tomlinson, Day of Travel Experience Manager, Alaska Airlines:

“FTE Global 2021 has been wonderful. There is not only a very top-level assessment of what the future entails for the industry, the event has also covered in detail the trends and issues that airlines and airports are adopting. This will help us propel ourselves into the future and go back home and have additional conversations with our teams about how we can enhance the passenger experience, as well as how we operate and how we collaborate, and how we become as touchless and seamless as possible. The exhibitors are very good and specific to what we’re discussing here too.”

Andrew Czobor, Assistant Director, Houston Airport System:

“There are so many unique, innovative stands – I’ve been walking around thinking ‘that would be really interesting’. It’s also been great from a networking perspective. Having conversations with people face-to-face about what they do and what it would mean for our customers, there’s nothing like it.”

Patrice Gordon, Commercial Strategy Development Director, Virgin Atlantic:

“It’s been a really great show. I’ve loved getting a better sense of what the airlines are thinking and how airport innovation is developing. The networking has been one of my favourite parts of the event. It’s great to meet new people and make those connections in person. I’ve also visited a lot of the exhibition booths and seen demos from some of the vendors, discovering the possibilities that exist from the different technologies. It’s been an opportunity to meet vendors that I haven’t met before, as well as to see new products and how they could fit into the entire travel ecosystem.”

Michelle Wilson, Acting Executive Advisor in Enrolment Services and Vetting Programs, Transportation Security Administration (TSA):

“This is my first year at FTE Global. I have to say I’ve been very pleased. The mix of airline and airport visitors really adds value, particularly because the airlines have to look so far ahead. I work more on the airport side and understanding where the airlines are going helps to work out what you need to be doing in the airports to manage that sense of direction.”

David Griffiths, Founder & CEO, The Travel Retail Consultancy:

“As we work to drive traffic levels back up its important that we as an industry set an example on getting back on planes when we can and delivering excellent experiences, despite the increased regulatory complexity. Aviation will return to strong growth in the years to come, and we need to shape that future together – FTE Global is an invaluable industry trade show for the world, and I look forward to meeting many old, and new, friends at the wonderful Aria Resort in Las Vegas this September.”

Dr. Bjoern Becker, Head of Future Intercontinental Experience Program, Lufthansa

“I have attended a number of FTE events over recent years, some as a delegate and others as a speaker. FTE Global in particular, always attracts a diverse mix of experts and professionals from across the world of aviation. What stands out against other conferences is the inclusion of hospitality, technologists and futurists who help delegates learn from other sectors, which enables a broader knowledge and understanding of “what else” we can do to promote the aviation sector. Networking opportunities and social events are always of the highest standard and allows old and new friends to come together in a relaxed and fun way.”

David Wilson, Chief Operations Officer, Oman Airports

“I felt that at Future Travel Experience the past week the conference has been excellent to not only be able to have though-provoking aviation discussions, but also to collaborate and connect to other airports and leaders in aviation.”

Naashom Marx, Senior Manager Innovation, Cincinnati/Northern Kentucky International

“I really enjoyed the event, the good atmosphere and enriching conversations.”

Víctor Lidoy, Digital Development Manager, LATAM Airlines Group

“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”

David Wilson, Director, Airport Innovation, Seattle-Tacoma International Airport, Port of Seattle

“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Director Innovation & Small Business Development, San Diego International Airport

“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, Director – Tools & Technology Global Ops, Strategy, Planning & Design, United Airlines

“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, IT Director, Aéroports de Montréal

“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, Director Capital Facilities Development, Vancouver Airport Authority

“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, Coordinator Digital Marketing & Innovation, SkyTeam

“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“As always, I come away inspired, with lot of ideas and new perspectives to try to push my organisation even further.”

Guðmundur Daði Rúnarsson, Technical and Infrastructure Director, Keflavik Airport

“I really enjoyed the event and seeing lots of interesting airlines and technologies. Highlights for me were the NASA and TSA talks and the collaboration work between the partners. There are differences we have, but it is very interesting to make it all come together.”

Lilian Narumi, Passenger Services Manager, Singapore Airlines

“I’ve been asked by a number of people how FTE compares to other events on the aviation circuit. My response is that it’s very much a case of “quality over quantity”, with a more focused selection of relevant speakers and discussion topics, rather than the broad brush approach used by others. It’s this focus on quality speakers, innovation and informative topics that makes FTE the success that it is.”

Martin Bowman, Aviation Technology Director, Deloitte

“The sharing amongst partners airlines and operators is what makes this show unique. Everybody gives a lot of insights on the issues and challenges of the industry and it is good to hear that there are similarities in the issues we are all facing.”

Alphonsus Chan, Senior Associate - IT Infrastructure, Changi Airport

“The show has been tremendous so far. I managed to see some incredible presentations from a lot of great people from inside the industry. We were able to meet with a lot of vendors with whom we have talked to before, but it is great to meet them here in person, which makes it a lot more efficient for us to make decisions on how we drive the guest experience for passengers. For me, this event is really forward looking – it’s not just about what people have accomplished, but about what they were trying to accomplish. So, I think that’s very valuable, as we are trying to move the industry forward.”

Bobby Schroeter, Vice President, Sales & Marketing, Spirit Airlines

“Compared to some of the other industry events which are a lot broader, FTE really focuses on innovation, so that makes it different. It is always about new ideas and new technologies that could be applied in real life problems, so that’s what makes it unique.”

Suhail Kadri, Vice President IT, Hamad International Airport

“I found FTE Global 2018 to be a wonderful gateway to engage with a wide array of industry stakeholders, and to learn across the diverse subjects covered in the four conference tracks. The keynote speakers were spectacular, and I found the involvement of leaders in parallel sectors such as Disney and MGM Resorts very beneficial, as we search for synergies between the hospitality and airline industries, exceeding our Guest Expectations. I look forward to attending next year's show!”

Chris van Rensburg, Director Guest Experience, WestJet

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Vital Event Information

Future Travel Experience Global 2022 is a global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to learn, collaborate and be inspired on their next moves to transform their organisations’ passenger experience, business performance & sustainability strategies.

Future Travel Experience Global 2022
- September 2022
ARIA Resort & Casino, Las Vegas, United States