8–10 September 2026
Dallas, Texas
Headline Partners

Digital & Innovation Conference Agenda

Theme: Transforming Travel Together

This track will include sessions on how airlines and airports can leverage data, digital platforms and innovation to evolve, create new business models and reinvent operations & passenger experiences. Topics include digital transformation, AI, Robotics, digital twins, workforce optimisation, wearable technology, digital identity, private networks, accelerating energy & sustainability strategies plus game-changing inspiration on scaling innovative new approaches from within and outside of our sector. You can expect to hear from DFW International Airport, Greater Toronto Airports Authority, Southwest Airlines, Munich Airport, Connect Airlines, United Airlines, US CBP, American Airlines, Hartsfield Jackson Atlanta International Airport, International Airlines Group, Alaska Airlines, Isavia, Metropolitan Washington Airports Authority (MWAA) and many more.

Browse the full conference track below – or utilise the filter, to quickly, and efficiently locate sessions meeting your specific interest area(s).

Digital & Innovation Conference Agenda

*Programme details are subject to change as required by the Organiser. We will endeavour to publish any alterations and updates as quickly as possible on this page

Tuesday 8 September 2026

Wednesday 9 September 2026

08:30 - 18:00

Registration open

09:00 - 10:30
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Opening Keynote Session

Welcome Address:

Max Gosney
Max Gosney

Managing Director

Future Travel Experience

Airport CEO Fireside Chat:

Building the future of travel: Resilience and innovation at DFW Airport

Outside of the industry keynote:

More human, powered by AI: The future of hospitality 

Airline CEO Fireside Chat:

10:00 - 11:30
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Exhibition Hall Opening & Networking Break on the show floor

Exhibition Hall Opening & Networking Break on the show floor

Join us as we officially open the exhibition hall and unveil the latest innovations, live demonstrations, technology showcases, and products from across the aviation industry.

Take the opportunity to enjoy a light breakfast or a hot drink while exploring the show floor, connecting with exhibitors, and networking with fellow attendees before a full day of inspiring conference sessions and business meetings.

10:30 - 11:15
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Tech & Innovation Briefing on the exhibition floor – Artificial Intelligence

Tech & Innovation Briefing on the exhibition floor – Artificial Intelligence

The popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services, and concepts. You can expect tailored guided tours from solution providers covering: Artificial Intelligence; Self-Service, Automation & Baggage; and Robotics & Autonomous Vehicles.

Overwatch AI
Publicis Sapient
Softtek
Synect
TakeOffTogether
11:30 - 11:55
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Keynote: Fireside Chat with Southwest Airlines

Moderator:

Max Gosney
Max Gosney

Managing Director

Future Travel Experience

Keynote:

How Southwest Airlines will use technology to achieve its aim to be the world’s most loved, most efficient, and most profitable airline

Lauren Woods
Lauren Woods

Executive Vice President & Chief Information Officer

Southwest Airlines
12:00 - 13:00
Digital & Innovation

Case study spotlight: Big & bold new tech strategies – visions, deployments, learnings and next steps

How are game-changing new technologies being implemented to best effect at the grassroots level at the airport? Following scene-setting by the moderator, a series of case studies followed by a group Q&A.

Format:

Following scene-setting by the moderator, a series of case studies followed by a group Q&A.

Moderator:

Paul Drury
Paul Drury

VP Product Development and Innovation

DFW International Airport

Presenters:

Enterprise transformation at scale: How Alaska & Hawaiian Airlines transitioned to a single PSS and unlocked a more seamless guest experience

Amber Simonsen
Amber Simonsen

Director, Passenger Service Systems Integration

Alaska Airlines

Case study: Hartsfield-Jackson Atlanta International Airport and Nagarro

Shallu Sarvari
Shallu Sarvari

Data & AI Leader, North America

Nagarro
Jon Pruitt
Jon Pruitt

Chief Data Officer

Hartsfield-Jackson Atlanta International Airport

Two regulators, one runway: How CVG and Aurrigo are writing the rules for human-in-the-loop autonomy

Brian Cobb
Brian Cobb

Chief Innovation Officer

Cincinnati / Northern Kentucky International Airport
Miles Garner
Miles Garner

Chief Commercial Officer

Aurrigo
12:01 - 13:00
Digital & Innovation

Successful Change Management Approaches Workshop

Alternative Session Choice

We are on the cusp of major advancements in our sector driven by AI, autonomous vehicles, robotics, humanoids, and more. However, recent trials show the workforce is anxious and resistant to these technologies, despite their primary purpose being to support and enhance human capabilities. Effective change management will be critical to scaling their adoption. This interactive workshop will explore and share strategies to implement these technologies successfully for the benefit of both the sector and its valued workforce.

Facilitated by

Kevin Kleist
Kevin Kleist

Head of Emerging Trends

Southwest Airlines
Alex Teusink
Alex Teusink

Senior Director Transformation

Slalom

More information to be announced soon

13:00 - 14:30

Lunch and networking on the exhibition floor with exclusive launches and unveilings

13:30 - 14:15
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

The FTE Global Moonshot Competition

The FTE Global Moonshot Competition

At the epicentre of this show is the industry’s most exciting competition to seek out the very best new ideas to change our industry for the better. Competitors will pitch on-stage in an effort to impress our judges and audience, whose all-important votes will dictate who wins.

The format will be 5-minute pitch sessions by 5 shortlisted entries with quick-fire questions and comments from the judges on their transformative concept.

Judging Panel:

Thomas Hoff Andersson
Thomas Hoff Andersson

Managing Director & Chief Operating Officer

Munich Airport
Samuel Ingalls
Samuel Ingalls

Principal

Barich, Inc

Hosted by:

Kevin Kleist
Kevin Kleist

Head of Emerging Trends

Southwest Airlines

Finalists:

A new class of fully electric hydrogen fuel cell propulsion systems for future commercial aircraft

Cedric Cocaud
Cedric Cocaud

Head of Research, Technology and Innovation

Airbus

The open airport: Rethinking security screening from the checkpoint to the gate

Christian George Kessler
Christian George Kessler

Airports Transformation & Innovation Manager

Metropolitan Washington Airports Authority

AWARE: Advanced Warning and Response Engine

Jonah Johnson
Jonah Johnson

Sr. Product Manager

DFW International Airport

The Smart Tunnel: A next-generation passenger checkpoint

Sukhvir Singh Mavi
Sukhvir Singh Mavi

Director – Emerging Technologies

King Salman International Airport

Beyond the terminal: The distributed airport

Akemi Kimura
Akemi Kimura

Assistant Manager

ZIPAIR
14:30 - 15:05
Digital & Innovation

The FTE AI Symposium – Part 1: A little less conversation, a little more AI action

The FTE AI Symposium – Part 1: A little less conversation, a little more AI action

In this case study-led session, gain extensive insights and learnings from AI in live environments and operations – and an exploration of how AI has impacted frontline teams. How is safety, resilience and reliability standing up when AI is central, and how must operating models, governance, frameworks and workflows evolve to unlock meaningful passenger experience and efficiency gains?

Moderator:

Teaque Lenahan
Teaque Lenahan

Managing Partner & Group VP

Publicis Sapient

Case studies / presenters:

The Southwest way: Implementing AI while preserving a people-first culture

Justin Bundick
Justin Bundick

VP Artificial Intelligence & Intelligence Platforms

Southwest Airlines

How MIA is embracing AI to deliver tangible benefits across the business

Maurice Jenkins
Maurice Jenkins

Chief Innovation Officer

Miami International Airport
15:05 - 15:30
Digital & Innovation

Special Presentation – Beyond the app: Transforming the technology behind Heathrow’s connected passenger journey

Overview:

Passengers experience an airport as one continuous journey, but delivering that experience requires transformation far beyond the customer interface. In this session, Heathrow, Publicis Sapient and AWS will explore how digital transformation can connect customer experiences with the cloud platforms, data, operational systems and commerce capabilities that power them. Drawing on Heathrow’s evolution as a practical case study, the discussion will show how modernizing the underlying technology landscape can reduce friction, improve relevance and create a more agile foundation for future innovation, including AI-enabled service, engagement and commerce.

Speakers:

Stephen Glenfield
Stephen Glenfield

Head of Digital

Heathrow
Jagdish Ghanshani
Jagdish Ghanshani

Managing Partner

Publicis Sapient
Peter Coombes
Peter Coombes

Head of Ecommerce

Heathrow
Bob Kwik
Bob Kwik

Worldwide Head of Airports and Ground Transportation

AWS
15:30 - 16:30
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Speed Networking Forum – Discover the Airlines

Speed Networking Forum – Discover the Airlines

Following its highly successful debut at APEX FTE EMEA in Dublin, the initiative returns to Dallas and is bigger than ever. This airline-focused session offers attendees the chance to book guaranteed 5-minute introductory meetings with multiple airline buyers who will be hosting meeting tables.

The emphasis is on fostering airline-supplier collaborations on new technologies and sowing the seeds for long-term profit boosting business partnerships.

Participation is included at no additional cost as part of your FTE Global registration, although places are limited and meetings will be allocated on a first-come, first-served basis.

Learn more about Speed Networking, here >>

15:30 - 16:30

Networking on the exhibition floor

16:30 - 17:30
Digital & Innovation

The FTE AI Symposium – Part 2: A deep-dive into Agentic AI and the move towards Artificial General Intelligence

The FTE AI Symposium – Part 2: A deep-dive into Agentic AI and the move towards Artificial General Intelligence

Format:

What could free flowing AI capable of independent problem-solving mean for the aviation ecosystem? In this session, industry leaders and tech experts will share how they are exploring Agentic AI, their perspectives on how it can redefine automation, and how transformational the ultimate move towards Artificial General Intelligence will be, before a fast-moving panel discussion.

Moderator:

Bernadette Berger
Bernadette Berger

Director of Innovation

Alaska Airlines

Panellists:

Kushal Pasari
Kushal Pasari

Director of GenAI & ML Engineering

United Airlines
Attila Prikle
Attila Prikle

Head of Data & AI

TravelX
Kevin Corr
Kevin Corr

Global Travel & Hospitality Consulting Leader

Cognizant
Arnold Watkins
Arnold Watkins

Superintendent Innovation And Quality Mgmt

City Of Dallas Dept of Aviation
Bob Kwik
Bob Kwik

Worldwide Head of Airports and Ground Transportation

AWS
17:35 - 18:00
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

100 years on: What’s next for American Airlines as the carrier marks its centenary?

Moderator:

Henry Harteveldt
Henry Harteveldt

President / Travel Industry Analyst and Advisor

Atmosphere Research Group

Keynote speaker:

Nat Pieper
Nat Pieper

Chief Commercial Officer

American Airlines
18:00 - 19:00
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

FTE Global Networking Drinks (featuring the FTE Global Moonshot Competition Ceremony)

FTE Global Networking Drinks (featuring the FTE Global Moonshot Competition Ceremony)

Make the most of the vital networking opportunities provided during this networking reception where delegates can enjoy demonstrations in the exhibition and network with their peers over drinks.

The reception will also provide the perfect location for our Moonshot Competition co-host, Kevin Kleist, Head of Emerging Trends, Southwest Airlines & Head of Innovation & Startup Engagement, Future Travel Experience, to reveal the winner of the FTE Global Moonshot Competition.

Thursday 10 September 2026

08:00 - 16:00

Registration open

08:00 - 08:50
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

U.S. CBP Symposium

U.S. CBP Symposium

U.S. Customs and Border Protection’s efforts to further secure and enhance air travel through technology innovation

CBP has expanded public/private partnerships with the airlines, airports, and cruise lines to provide travellers a secure, seamless, and touchless inspections process that further enhances the passenger experience. With an expected increase in travel to the United States for the major sporting events, as seen with the World Cup this past summer, and the upcoming LA Olympics in 2028, CBP is innovating the inspections process to add an extra layer of security while streamlining entry into the U.S. through a number of initiatives. In this session, CBP officials will provide an update on CBP’s ongoing efforts to leverage advanced technology like facial biometrics and mobile applications in the arrivals process while highlighting the local stakeholder partnerships at Dallas Fort Worth International Airport (DFW) and the successful planning for the World Cup.

Moderator:

Samuel Ingalls
Samuel Ingalls

Principal

Barich, Inc

Scene-setting presentation:

Judson W. Murdock II
Judson W. Murdock II

Director of Field Operations (DFO), Houston Field Office, Office of Field Operations (OFO)

U.S. Customs and Border Protection (CBP)

Speakers:

Jayson Ahern
Jayson Ahern

Area Port Director / Dallas

US CBP
Gary Tomasulo
Gary Tomasulo

Vice President, Corporate Security & Chief Security Officer

American Airlines
Jerome Woodard
Jerome Woodard

Executive Vice President of Operations

DFW International Airport
09:00 - 16:00

Exhibition open

09:00 - 09:30
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Day 2 Opening Keynote

Moderated by:

Dr. Joe Leader
Dr. Joe Leader

Group CEO

APEX/FTE/IFSA

Fireside Chat:

The Glowing Hearted edge: AI, innovation, and the human experience at Air Canada

09:35 - 10:30
Digital & Innovation

Physical AI, smart environments and the future of travel

Format:

Following a scene-setting presentation, the panel will explore the potential of Physical AI and smart environments for the air transport industry. What does Physical AI mean in practice? What do smart environments mean for operational efficiency and the travel experience? And how might these developments lay the foundations for the rollout of advanced robotics such as humanoids in the years to come?

Moderator:

Paul Puopolo
Paul Puopolo

Executive Vice President of Innovation

Dallas-Fort Worth International Airport

Special presentation:

How physical AI has created a new world of possibilities

Dave Copps
Dave Copps

Serial Entrepreneur, Technologist, Futurist, and CEO & Co-founder

Worlds

Dave Copps is known internationally as a futurist, technologist and visionary on the role that emerging technologies will play in transforming markets and the world. Dave has founded and sold two technology companies that pioneered the use of machine learning and artificial intelligence in hundreds of companies around the world, and he is currently the CEO & Co-founder of Worlds. In 2025, Dave was recognised as the Startup Leader of the Year by D CEO and Dallas Innovates.

Additional panellists:

Nicole Austin
Nicole Austin

Innovation Program Manager

Alaska Airlines
Kevin Kleist
Kevin Kleist

Head of Emerging Trends

Southwest Airlines
10:30 - 11:30

Networking break on exhibition floor

10:30 - 11:15
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Tech & Innovation Briefing on the exhibition floor – Self-Service, Automation & Baggage

Guided tour within the exhibition hall

Tech & Innovation Briefing on the exhibition floor – Self-Service, Automation & Baggage

The popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services, and concepts. You can expect tailored guided tours from solution providers covering: Artificial Intelligence; Self-Service, Automation & Baggage; and Robotics & Autonomous Vehicles.

BEUMER Group
Leonardo
SITA
Sittig
VibeQuest
11:30 - 12:30
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Cybersecurity workshop: Balancing business innovation and cybersecurity to safeguard operations, passengers and data

Alternative Session Choice

Cybersecurity has never been more critical. As the aviation industry embraces digital transformation, increasingly sophisticated threats, expanding attack surfaces, and the rapid adoption of AI and autonomous technologies are creating new security challenges across the ecosystem. In this interactive workshop, Theresa Blackwell-Frank, President & Chief Information Security Officer at Virtuo Group Corporation, will draw on her extensive experience across the airport industry and other sectors – including with the likes of Pittsburgh International Airport, City of Houston and Houston First Corporation – to explore today’s evolving cyber threat landscape. Attendees will gain practical insights into strengthening cyber resilience while enabling innovation, with a focus on balancing the adoption of smart technologies and digital infrastructure with the need to safeguard sensitive passenger, operational, and business-critical data from emerging threats.

Led by

Theresa Blackwell-Frank
Theresa Blackwell-Frank

President & Chief Information Security Officer

Virtuo Group Corporation
11:30 - 12:30
Digital & Innovation

The Autonomous Vehicles Symposium: How can the air transport industry successfully scale the rollout of autonomous vehicles?

What will it take to move autonomous GSE from trial to mass deployment during aircraft turnaround? What are the KPI benefits of driverless vehicles? FTE invites technology developers and operators to share their insight from pilot schemes and push back on the boundaries to successful adoption by industry.

Topics to be covered include: The importance of connectivity; putting the right building blocks in place; successfully moving from trial to implementation; overcoming obstacles; and embracing collaboration.

Moderator:

Max Gosney
Max Gosney

Managing Director

Future Travel Experience

Part 1:

Optimising baggage handling with robotics, smart automation and advanced connectivity

Daniel Lawson
Daniel Lawson

SVP - Global Solutions

Verizon Business
Kellen Schroeter
Kellen Schroeter

CEO & Co-Founder

Pattern Labs
George Edwards
George Edwards

Director, Airport Customer Experience Technology

United Airlines

Airlines and airports are increasingly under pressure to improve on-time departure and arrival stats, reduce operational costs, and deliver superior customer experiences. Technology solutions can help enable many of these game-changing improvements and deliver a positive ROI. This session will discuss some break-through technologies that are helping airlines and airports improve operational efficiency and the importance of network connectivity.

Part 2:

Implementing autonomous vehicles at one of the world’s busiest airports

Wesley Almeida
Wesley Almeida

Chief Technology Officer

Hartsfield-Jackson Atlanta International Airport
Corey Clothier
Corey Clothier

Co-founder & CEO

ARIBO
Sponsored by

Verizon Business – Sponsor
12:30 - 13:15
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Tech & Innovation Briefing on the exhibition floor – Robotics & Autonomous Vehicles

Tech & Innovation Briefing on the exhibition floor – Robotics & Autonomous Vehicles

The popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services, and concepts. You can expect tailored guided tours from solution providers covering: Artificial Intelligence; Self-Service, Automation & Baggage; and Robotics & Autonomous Vehicles.

Journey Robotics
Pattern
Fraunhofer IML
12:30 - 14:00

Lunch and networking on the exhibition floor with exclusive launches and unveilings

13:00 - 13:30
Digital & Innovation

FTE Communities - Meet the Captains

FTE Communities - Meet the Captains

Visit the Future Travel Experience booth where you can meet the Captains of the FTE Digital, Innovation & Startup Hub and learn what makes this community so unique. The FTE Hub is designed specifically for the individuals and organisations who are at the forefront of digital transformation and innovation. The core themes are Artificial Intelligence, Robotics and the Internet of Things.

Ryan Ghee
Ryan Ghee

Chief Operating Officer

Future Travel Experience
Darin Juby
Darin Juby

Head of Transformation

Future Travel Experience
Kevin Kleist
Kevin Kleist

Head of Emerging Trends

Southwest Airlines
13:00 - 14:00
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Speed Networking Forum – Discover the Airports

Speed Networking Forum – Discover the Airports

Following its highly successful debut at APEX FTE EMEA in Dublin, the initiative returns to Dallas and is bigger than ever. This airport-focused session offers attendees the chance to book guaranteed 5-minute introductory meetings with multiple airline buyers who will be hosting meeting tables.

The emphasis is on fostering airline-supplier collaborations on new technologies and sowing the seeds for long-term profit boosting business partnerships.

Participation is included at no additional cost as part of your FTE Global registration, although places are limited and meetings will be allocated on a first-come, first-served basis.

Learn more about Speed Networking, here >>

14:00 - 14:25
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Post-lunch keynote: One year on: The biggest lessons learned from the opening of Pittsburgh International Airport's new terminal

Moderator:

Ryan Ghee
Ryan Ghee

Chief Operating Officer

Future Travel Experience

Keynote Fireside Chat

14:30 - 15:30
Digital & Innovation

The FTE Data Sharing Think Tank: Will widespread data collaboration ever become a reality? An exclusive session on a cross-industry partnership to boost collective KPIs

Incorporating the latest findings from the FTE Data Sharing Think Tank

The FTE Data Sharing Think Tank: Will widespread data collaboration ever become a reality? An exclusive session on a cross-industry partnership to boost collective KPIs

The FTE Data Sharing Think Tank has been set up with a core goal to create an industry data sharing playbook that moves the industry from conceptual alignment to practical execution, clearly defining what good data sharing looks like, when it creates measurable value, and where realistic boundaries currently exist. This session will reveal the latest thinking.

Moderator:

Samuel Ingalls
Samuel Ingalls

Principal

Barich, Inc

Panellists:

Christian George Kessler
Christian George Kessler

Airports Transformation & Innovation Manager

Metropolitan Washington Airports Authority
Gus Naughton
Gus Naughton

Principal Software Engineer – Innovation

Alaska Airlines
Thomas Garrison
Thomas Garrison

Enterprise Architect Emerging Trends & Innovation

Southwest Airlines
Diego Parra
Diego Parra

Director IT Program Management Office (PMO)

Houston Airport System
15:30 - 16:15
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

Closing Keynote Session

Moderator:

Jordan Parker
Jordan Parker

Aviation Reporter

The Dallas Morning News

Keynote speakers:

17:00 - 18:00
Digital & Innovation
Future Airports Conference
Future Trends & Customer Journey

FTE Global Unofficial Wrap-Up Drinks

FTE Global Unofficial Wrap-Up Drinks

After two days of learning, networking, and inspiration, we invite you to unwind with an informal drink. Rock & Brews is just 12 minutes from the Gaylord Convention Center and 6 minutes from DFW Airport—perfect for a quick drink, a casual bite, or a last stop before you head out.

Digital & Innovation Conference Agenda Launched

Digital & Innovation Conference

Leverage data, digital platforms, and innovation to evolve, create new business models, and reinvent operations & passenger experiences. Topics include digital transformation, AI, Robotics, and digital twins.

Future Airports Conference Agenda Launched

Future Airports Conference

Focus on how future airports should adapt, look, collaborate, and operate. Cover digital transformation, identity, biometrics, security, planning, design, energy & sustainability, baggage, and ramp.

Future Trends & Customer Journeys Conference Agenda Launched

Future Trends & Customer Journeys

Shaping the end-to-end passenger experience from booking, airport terminal processes, inflight, and seamless immigration, and understanding how technology will facilitate this journey.

FTE GLOBAL 2026

Ready to join the industry's most influential innovation event?

Join airlines, airports, vendors, startups and industry leaders in Dallas for three days of networking, learning and business opportunities.

Created with the support of the FTE Advisory Board

Event Partners and Sponsors

Vital Event Information

Future Travel Experience Global 2026 will bring together airlines, airports, government agencies, vendors, startups, terminal designers, architects, ground handlers, destination partners, and other key travel industry stakeholders to collaborate and be inspired to transform passenger experience, business performance, and sustainability strategies.

FTE Global 2026 Logo
Event:
Future Travel Experience Global 2026
Date:
September 2026
Location:
Gaylord Texan Resort & Convention Center, Dallas–Fort Worth, Texas, United States

Get the latest FTE Global news & updates sent to your inbox