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Theme: “New Approaches for a New World”
This long-standing track will include sessions focusing on how airlines and airports can leverage data, digital platforms and innovation to evolve, create new business models and reinvent the passenger experience. Topics include digital transformation, digital twins, autonomous mobility, workforce optimisation, digital identity, accelerating sustainability strategies and the FTE Metaverse, NFTs & Crypto Symposium. You can expect to hear from the likes of Port of Seattle, Allegiant, Canada Jetlines, Southwest Airlines, Spirit Airlines, Team ABC, Munich Airport, Cockpit Innovation, JetBlue Technology Ventures, and many more pioneers in this space.
The agenda - Subject to change
Tuesday 6th September
11:30 - 20:00
Exclusive invitation-only event hosted by Populous
This event is invitation-only with limited capacity – once registered your application will be considered by the Populous team
Global architecture firm Populous have curated an exclusive experience, Destination: YOU, bringing together global industry leaders to share perspectives on the future of travel. Populous will bring its expertise as global thought leaders in experiential journeys to host this half-day experience on 6 September. Together, all attendees will explore the lens in which we view the world and how design, environment, industry development and experience DNA play into the narrative of where we are and where we’re headed.
Once you book your FTE Global ticket, you will receive more information on how to register your interest to attend the Populous event. Please note, this workshop is invitation-only and has a very limited capacity.
14:00 - 16:00
FTE Baggage Innovation Working Group meeting at LAS Airport (members only)
Membership is now free to airlines, so please contact us if you would like to enquire about joining.
Including a special presentation from:
Senior Product Owner Baggage Teams Business Platform Ground
KLM Royal Dutch Airlines
16:00 - 18:00
TSA Briefing & Tours of the reimagined TSA Innovation Checkpoint (ICP) as part of the Advancing the Checkpoint Environment (ACE) initiative at LAS
Including the FTE Startup Idol ‘Digital Identity & Security’ pitch session
The TSA Innovation Task Force will lead guided tours and deliver a briefing to showcase the latest iteration of the future checkpoint site running at LAS, which is trialling new machines, and new approaches, to gather data and feedback on whether the technology is something TSA wants to use at airports nationwide. It will also share its future plans around the evolution of security processes.
- Digital Signage
- Automated Screening Lanes (ASL) integrated with Computed Tomography (CT) X-ray scanners
- Credential Authentication Technology (CAT)
- Increased roll out of UV-C sanitization technology on multiple lanes
- Enhanced Advanced Imaging Technology (AIT) Body Scanner
- Customer Movement Analytics
- Remote screening for the CTs on ICP
- The ACE Checkpoint is a one-of-a-kind innovation checkpoint located in Las Vegas Harry Reid International Airport (LAS).
- TSA’s ITF is utilizing this site for side-by-side testing and evaluation of emerging security technologies from a variety of vendors in a live checkpoint environment.
- The ICP enables ITF to assess the impact of innovative solutions on the ecosystem holistically, to ultimately inform requirements for future screening environments across TSA.
- Several innovative technologies are now being demonstrated at the Innovation Checkpoint.
- The checkpoint is the only one in the country with three ASLs, integrated with four CT scanners, allowing for uninterrupted movement of carry-on luggage though the screening process.
This gathering will also host the FTE Startup Idol ‘Digital Identity & Security’ pitch session, featuring five high-potential startup finalists.
20:00 - 21:30
Unofficial Mixer at Beerhaus Las Vegas
FTE Global is renowned for its ability to bring industry executives together in relaxed environments to reconnect with old friends, and make new ones, and we have chosen the Beerhaus – Las Vegas as our venue to facilitate interested delegates being able to come together (outside of our official social event schedule) to enjoy a few drinks upon arrival in Las Vegas on their own dime.
The Beerhaus delivers a fresh take on the classic beer hall, where an artfully curated menu ensures both beer nerds and casual drinkers will find their favourites. It is located just next door to the Aria Resort in The Park between New York-New York and Park MGM. There are 28 craft beers on tap and entertainment options including Jenga and corn hole. Grab a cold drink, play some bar games and connect with old and new friends indoors, or on the outdoor patio.
Wednesday 7th September
09:00 - 10:15
Opening Keynote Session
Founder & CEO
Future Travel Experience
Dr. Joe Leader
The future of travel according to the man leading the charge in space exploration, automated aviation systems and modernising airline operations
Blue Origin’s John Couluris will deliver an outstanding Opening Keynote outlining his vision on the future of travel. As Vice President, Lunar Permanence, John leads an incredible team to establish a permanent human presence on the Moon, working to design and build multiple classes of landers, habitats and resource-utilising technologies to ensure we reach the Moon and stay there. Prior to Jeff Bezos’ Blue Origin, John made history leading SpaceX’s effort to fly the Dragon spacecraft to the International Space Station. Experienced Chief Technology Officer aiding multiple airlines across the globe in modernising their operations, John currently leads the technology advancements for Azul Linhas Aéreas Brasileiras as Chief Technology Officer and Advisor to the CEO. He is also the Founder and board member of Reliable Robotics, a VC-backed Silicon Valley startup focusing on advanced aircraft automation.
11:15 - 12:25
Innovative technology utilisation by airlines
After the moderator sets the scene each speaker will share how they have trialled or permanently implemented a new technology and/or approach, and offer insight into the lessons learned to date.
Parallel Reality – Special airport screens at DTW show personalised flight info to dozens of Delta passengers at once using AI. What benefits is this realising for Delta, and its passengers, and can we expect this exciting effort to be scaled across the Delta network now?
Managing Director Airport Experience
Delta Air Lines
Alaska Airlines: Leveraging iOS for a Connected Day of Travel Experience
Senior Product Manager
Principal Software Engineer
12:25 - 12:45
Airline CIO perspectives
Senior Vice President & Chief Information Officer
12:45 - 14:45
Lunch and two-hour networking on the exhibition floor packed with exclusive launches and unveilings
14:45 - 16:00
Disruptive strategies for the future of travel and accelerating environmental performance
Following a thought-provoking scene-setting presentation by the moderator, each panellist will talk for three minutes from their seat on their ambitions for the future of travel and how they believe the industry can secure a license to grow by drastically improving its approaches to sustainability. After everyone has voiced their opinion, the panel will share more details, learnings and views on the ways in which the sector must radically evolve to thrive.
Team ABC (former Head of Viva Air Labs)
Vice President Sales & Innovation
Managing Director, Operations & Partnerships
JetBlue Technology Ventures
Sustainability Solutions Lead
Vice President - Air Service, Business Development, ESG and Stakeholder Relations
Edmonton International Airport
Global Director: Travel, Transportation & Hospitality
16:30 - 17:30
Putting the metaverse, crypto & NFTs to work in air transport
Our industry experts will discuss their experiences of rolling out metaverse environments for their organisations and share the lessons learned along the way, plus potential use cases for this exciting new technology.
Founder & CEO
The Airport Guy
Could the use of the metaverse in aviation expand way beyond stimulating consumer demand to travel, and into use cases like creating a collaboration platform for remote workers, cabin training, aircraft maintenance, design and airport operations?
Digital Innovation Strategist
Perkins and Will
ICN is opening its first metaverse airport using the Roblox platform for the purpose of providing passengers with information on how to use automated check-in and other services. What has been learned from this effort so far?
Manager - Fast Travel Team / Passenger Innovation Group
Incheon International Airport Corporation (IIAC)
17:30 - 18:00
Day 1 Closing Keynote for all participants
Airline industry maverick John Thomas is returning to his regional roots with a new airline in the US – Connect Airlines – a carrier that boldly plans to not only bring turboprop planes back to the jet-dominated market, but also become the world’s first hydrogen-powered carrier and the first US-based zero-emission airline. What are his views on the future of travel, and how does he believe the industry should transform to truly deliver smarter travel to the passengers we serve, and our planet?
18:00 - 19:00
Networking Reception on the exhibition floor
Make the most of the vital networking opportunities provided at the FTE Global 2022 Networking Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers, over a refreshing drinks and snacks. The Networking Reception will begin early so participants have more scope to network outside of the official event proceedings.
Thursday 8th September
08:00 - 09:00
Workshop on establishing and leveraging Private Networks at the airport
Alternative Session Choice
Private wireless is one of the hottest opportunities for air transport stakeholders right now – a foundational core enabling technology that enables the connectivity needed for an “internet of everything” to support anything from autonomous vehicles on the ramp, through to optimised operations at the gate for airlines, and that is just the beginning of the possibilities.
This is why FTE Global 2022 will be complemented by a dedicated workshop where experts in the field of private networks, and guest speakers, will share insights and learnings in an interactive environment.
Metropolitan Airports Commission
Chief Innovation Officer
Miami International Airport
VP of Information Technology
Dallas-Fort Worth International Airport
VP Corporate Strategy, Sales and Product Development
08:30 - 09:00
Keynote: Reinventing airport and airline business models – How next generation AI, cryptos, NFTs and metaverses can transform aviation economics
09:10 - 10:15
Day 2 Opening Keynotes – Future-proofing airline CX, commercial, loyalty and marketing strategies
Leveraging the power of partnerships, vacation mindsets, resorts, loyalty and technology to keep advancing Allegiant’s position as one of the most profitable airlines in the world.
Executive Vice President – Chief Marketing Officer
What are the keys to success when launching an airline in today’s world?
Chief Commercial Officer (CCO)
How did Air Europa and TravelX launch the world’s first NFT flight and what are the learnings so far?
Commercial Manager, Panama, Central America and Mexico
COTS- Chief Officer Travel Supply
11:00 - 11:20
Independent Perspective Keynote
With Tom’s background not only in designing customer experience propositions but also operationally leading British Airways’ team of airport staff, cabin crew and call centre agents this session will explore the challenges facing the industry as new technology is designed, and how that is translated and operationalised into the end to end customer experience. Most airlines and airports face the conflict between technology and traditional frontline employees, where technology has quite often been seen as a way to drive efficiency into operations and reduce headcount. As we now reach this intersection where the worlds of digital and the human touch need to co-exist, this thought-provoking session will explore the challenges we face to embed new technology that enriches the human touch, allowing airlines and airports to differentiate when it comes to customer experience. In this session Tom will share his thoughts on the challenges, approaches for change management and his perspective on how technology will now be used to deliver even better service through frontline employees.
11:00 - 12:30
Putting Digital Twins to work in air transport to optimise planning and operations
Joint Session with Digital & Innovation track and Future Airports track
Following scene-setting presentations, our industry experts will discuss their experiences of rolling out digital twins for their organisations, and share the lessons learned along the way as well as the use cases for this exciting new technology.
Global Director, Digital Advisory Services
YVR has now launched its digital twin platform with the aim of transforming how the airport serves its employees, passengers and local community. What has been learned and what are the tantalising possibilities this technology offers to industry stakeholders?
DFW’s digital twin: Key learnings in platform development & training, enabling better decision making and consolidated workflows
VP of Information Technology
Dallas-Fort Worth International Airport
Head of Strategic Growth
How are other verticals utilizing digital twins, and could they be the key to unlocking incredible data sharing & collaboration opportunities between airports, airlines and their partners?
Managing Director, Airport/Transportation Industry
What might the digital twin of the future look like and how might we interact, and leverage it, across the airport campus?
Haider Arif Hayat
Manager IT - Enterprise Info Architecture & Analytics
Hamad International Airport
11:01 - 12:30
Interactive Workshop: Airports Carbon Neutral by 2025, why not?
Alternative Session Choice
Decarbonizing aviation is one of the biggest challenges facing the industry today. Airports can lead in the energy transition. With innovative technologies and sustainability practices, how can airports decarbonize their operations across the entire value chain to become carbon neutral by 2025?
Greening of airport operations
Innovate ground access
Hydrogen and electric
Vice President - Air Service, Business Development, ESG and Stakeholder Relations
Edmonton International Airport
11:20 - 12:30
Digital Identity Innovation Future Visions & Case Studies
Alternative Session Choice
Director of Digital Media & Events
FINDBiometrics.com & MobileIDWorld.com
How did American Airlines, and its partners, make touchless travel a reality with Mobile ID and what’s possible next?
Director of Customer Experience Innovation
Biometric APIS and the Next Generation of Travel Verification Services
Senior Vice President of Innovation
Delivering seamless travel and “zero touch” border management – Learnings from the Chain of Trust, and Eurostar pilot
VP of Identity Verification
13:45 - 14:10
Post-lunch Keynote for all conference delegates
What’s around the corner for aviation, and how do you know when is the right time for your organisation to make bold moves?
John Picard, Innovation Catalyst & Futurist
John is an architect-coder-entrepreneur-activist-futurist-father, an open-source human, a biological API … and an incurable optimist. He’s literally been living in the future since he built his first super-smart eco-home in California. Since then, he’s been designing for the future we all want to live in, from the City Center Hotel Las Vegas to Atlantic Station in ATL, via Grand Wailea in Maui, and even the White House.
John is forging tomorrow in Silicon Valley, coding architecture that is sensate, adaptive, regenerative, cost-effective and healthy. With John, everything converges on the future: people, places, spaces, software, hardware and Mother Earth in all her glory. He knows aviation well too, and is incredibly passionate about what the sector can go onto achieve now, and has many ideas on how we can get there.
In addition to his keynote address John has agreed to be our “Provocateur at Large” for the show to help us challenge the status quo and has been given the license to offer his opinions and pose challenging questions throughout the event, keep dialogue lively and help our attendees make breakthroughs and forge recommended practices during the event, which is our key mission – we cant wait for you to meet him.
14:10 - 15:30
Innovation Case Studies & Learnings for airports
Enhancing customer experiences, operational efficiency and business performance on the airport
After the moderator sets the scene each speaker will deliver a case study presentation highlighting how they have trialed or permanently implemented a new technology and/or approach, and offer insight into the lessons learned to date.
How Pittsburgh’s tech community is bringing AI, ML and robotics to their airport
Pittsburgh International Airport
An Airport Case Study – Providing 360º Airport Hospitality Through Technology and Creating Commercial Opportunities
Managing Director, Airport Passenger & Hospitality Services
Plaza Premium Group
Head of Airport Solutions, Travel and Hospitality, Strategic Initiatives Group
Tata Consultancy Services
Streamlining and enhancing the passenger experience at Metropolitan Washington Airports Authority (MWAA) through unified approaches in digital display solutioning, digital marketplaces and beyond.
EVP & Chief Digital Strategy and Information Officer
Metropolitan Washington Airports Authority
16:00 - 17:00
Interactive Workshop: Cybersecurity mitigation strategies
Alternative Session Choice
Chief Information Officer (CIO)
Transportation Security Administration (TSA)
16:15 - 17:00
Insights into effective innovation approaches & the FTE Startup Idol final
Part 1: Insights into the most effective approaches to innovation from those at the forefront of innovation and working with startups
Presentations to help the audience understand the best methods, and collaborative approaches, to drive enhanced results and performance through innovation.
Chief Operating Officer
Future Travel Experience
Successfully developing a culture of innovation – lessons learned from a unique ACRP research project, plus the unveiling of a brand-new innovation playbook for the airport industry
President & Principal Consultant
Gerald R. Ford International Airport and Southwest Airlines amongst others have been doing exciting trials together in the areas of digital twins, autonomous mobility and drones through the Ford Launchpad for Innovative Technologies and Entrepreneurship (FLITE) initiative. What have been the key learnings from these trials, and what’s next?
VP & Chief Operating Officer
Gerald R. Ford International Airport Authority (GRR)
Senior Emerging Trends Advisor
Part 2: FTE Startup Idol – The Final Three
The grand final of the FTE Startup Idol competition, featuring pitches from the finalists of the three categories – Automation & Workforce; Digital Identity & Security; and Sustainability. The overall winner will be decided by an audience vote and the winner will be announced at the FTE Global Awards ceremony later in the day.
JetBlue Technology Ventures
Plan3 and FTE’s ‘Mayor for Startups’
Rishma M. Khimji
Chief Information Technology Officer
Harry Reid International Airport
Chief Innovation Officer
Transportation Security Administration (TSA)
17:30 - 18:30
New for 2022, the Exhibition Wrap-Up provides an ideal opportunity to spend some quality time on the show floor with a fun social twist thanks to our exhibitors who will be hosting drinks receptions, prize draw giveaways and unveilings.
20:30 - 22:30
The FTE Global Networking Party & Awards Ceremony
This year’s Networking Party will take place outside at the Liquid Pool Lounge at the ARIA Resort. It is a unique location, and provides an unparalleled outdoor nightlife experience.
The ultimate in poolside opulence, Liquid Pool Lounge is defined by its distinctive contemporary ambiance and ultra VIP Service. Designed by Graft Lab, Liquid features a poolside bar, private restrooms, high-tech amenities, and 8 cabanas, offering prime seclusion within the already exclusive setting. The event will be this year’s premiere industry networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment.
The FTE Global Networking Party will also provide the perfect location for the industry-leading FTE Global Awards, which will recognise outstanding achievements in the following categories – Airline Pioneer Awards; Airport Pioneer Awards; Startup Idol 2022; and Best Exhibitor Presence 2022.
Friday 9th September
10:00 - 11:00
Day 3 keynote session for all participants
Inspiration from the hospitality sector:
The MGM Resorts View on how physical digital convergence is transforming gaming and entertainment
How is United Airlines advancing to become not only the best airline in the U.S., but also the best airline in the world?
11:30 - 13:00
The FTE Co-Creation Forums
We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it, which is why we are continuing to build the FTE Co-Creation Forum three years after its successful introduction. The session will provide a discussion platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.
There will be groups in different working zones, each with their own captain who will lead discussions on each table and help inspire outside-the-box thinking. At the start of the session, each delegate will join one of the discussion groups. They will then play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report. The conclusions will also be passed to industry associations to help influence their next steps, so the good work can live beyond our time together in Vegas.
Topics to be tacked include:
How do you build a business case for entering the metaverse?
This workshop will facilitate a SWOT analysis of a variety of use cases for airport and airline Metaverse implementations. This will be the first of its kind for our industry looking at the following use cases:
- Passenger focused
- Next generation wayfinding – supersedes interactive maps – setup virtual waypoints for day of travel
- Avatar based airport guide prior to travel
- Aircraft seating options and experiences – up sell and cross sell options
- Virtual airport lounges (airline, airport, third party) with prepurchase of dining or reserve seating
- How to use technology: self-service device instruction
- Gamification of airport experience – scavenger hunts for children and adults
- AR/VR integration at home to airport onto aircraft
- Airport NFT
- Leverage the airport air program exhibits
- Virtual marketplace for 3D Printed design NFTs
- Information and document sharing (RFP, contracts, etc.)
- Airline and airport staff
- Training for SIDA and other certifications tailored for each airport
- Orientation for new employees
- Complements existing maintenance training tools
- Digital Twin
- Metaverse infrastructure supports digital twin development
- Software and hardware advances are complementary
- Gaming professionals provide pool of experts for aviation
Founder & CEO
The Airport Guy
Creating a Culture of Innovation
Learnings from a unique ACRP research project
President & Principal Consultant
What tech will complement the human touch to deliver next-generation CX in travel?
What are the types of technology that will help customer service staff deliver the human touch in the future? How do we go about understanding the requirements, and how should change management work to support the utilisation of these softer technologies.
CX Pioneer & former Director of Brand and Customer Experience, British Airways
Why attend FTE Global?
Don’t just take our word for it – read what FTE Global attendees have said about the show…
“My experience at FTE Global 2022 has been fabulous. It has been an excellent networking experience. We have connected with all levels of airports. People are very open to new and innovative ideas, so we are thrilled to be here. The number and quality of visitors to our booth has exceeded my expectations. I have sat in on many of the conference sessions – I thought the range of topics and content discussed was very well thought out, and the quality of the speakers was excellent.”
“It has been wonderful here at FTE Global 2022. We are a start-up with a very new technology and have found the response overwhelming, because the quality of attendees is exactly what we are looking for. We have made great contacts. This is probably the most unique way of us meeting a lot of people in a short period of time. The ability to meet people at a high level here, who are able to make purchasing decisions, is unrivalled. It is a great way of spending some of our marketing budget and getting a great return. We will definitely be back next year.”
“It has been excellent. It is my first time attending FTE Global. We are really pleased with the conference sessions, the networking, and the exhibition floor. It was very good because I had airlines, vendors and consultancy groups visiting the booth, so I am very pleased. I made a lot of good contacts. The conference sessions I attended were very interesting. I definitely will come back to FTE Global – it has been very good for us.”
“FTE Global 2022 has been a very good experience. The quality of the attendees and conversations taking place are at a different level altogether. There is no sense of competition – the common theme in all of the conversations is how to collaborate, collectively share experiences, and transform the passenger experience. I see a lot of people being open and helping each other. This is a great networking opportunity in terms of making new connections and having meaningful conversations.”
“The experience at FTE Global has been great. We have had quite a bit of traffic through our booth, which is good. The conference sessions have been quite lively, with lots of discussions. We like those discussions – weare not just listening, we are participating, which has been great. There has been more time for networking this year, which has been good. The number of visitors to our booth this year is a little bit higher than it was in past years. We have been attending FTE Global since the beginning, so we will be back again.”
“I am a first-time attendee at FTE Global. Having the opportunity to walk the floor, meet all of the other exhibitors, and discuss how we can collaborate in the future has been really something that I enjoyed thoroughly. There has been a steady stream of visitors to our booth. The set-up is really good, being able to have everybody go through the exhibition in order to get to the conference rooms means there has been a very good flow and consistency to the exhibition. The overall networking opportunities are plentiful. There are lots of coffee breaks and opportunities for us to engage with other attendees. I have had phenomenal conversations after some of the breakout sessions. I will definitely attend FTE events in the future.”
“This is my first time attending FTE Global. There are all sorts of technologies – we have the airlines, we have companies that are providing solutions for the airports, so this really is a great opportunity for us to learn about what is going on in the industry. We have had excellent discussions with people coming to our booth. We have had way more visitors than we were expecting. The networking at FTE Global has been excellent. I think this event is fantastic for the industry as a whole. I clearly see the value in attending – you learn in two days what would take you six months otherwise, because there is so much knowledge in this room right now.”
“This is my second year at FTE Global and the experience has been spectacular. The decision-makers have visited the booth to have conversations and it has just been a really good show. We have been busy for the entire two days. I think the important thing here is that the decision-makers attending the event are very high quality. One of the important things about the event is the networking opportunities – we have had good sessions during the evenings and also the coffee breaks, so the booth traffic has been fantastic. I have had the chance to attend a couple of the conference sessions – they are very well-positioned for what we are doing today, but even more importantly they are exploring what the future is bringing. We will definitely be back next year – the quality of attendees and prospects that we have is fantastic.”
“It has been an incredible experience here at FTE Global. Last year was my first time attending and it keeps getting better every year. The amount of contacts we have made, the networking opportunities, and the chance to interact with the industry is a valuable experience – the right people are all here at FTE Global. The conference content is incredible, as it was last year. The social events at FTE Global are wonderful. The quality of visitors to our booth has absolutely met my expectations. 1,000%, we will absolutely be looking to return in 2023 – hopefully bigger and better.”
“I always enjoy coming to FTE Global. The number of visitors to our booth has been good. All of the key airlines, including American, Delta, Frontier and United plus others, have all come by, which is good. You do meet a lot of C-level executives at FTE Global and those are the people who need to get the products agreed within the organisation. One of the good things about this show is there is always a lot of interest from attendees on the technology – they actually all want to understand how it all works and how it all fits together, so it is a good event to show off technology.”
“My overall experience here at FTE Global has been fantastic. I think this is really the premier event for the year. It has been the most exciting, the most well-attended, and it has been all levels of management. I have sat in on several of the conference sessions, which have been wonderful, especially the panel discussions. I would love to come back to this event in the future – next year and every year.”
“Overall, the experience being here at the show was very good. We are very satisfied with the results. The number and quality of people visiting our stand was good – they were the right people in terms of their responsibility roles and their airports. The networking opportunities and social events, especially during the coffee and lunch breaks, gave a lot of opportunity to get in touch with other exhibitors, visitors and participants in the conference. It has been the first time for us attending FTE Global and we are looking forward to attending again next year.”
“ We have been at FTE for at least the past three or four years. I like events like this because you can catch up with people and chat to airports and airlines. For instance, I managed to talk to some interesting entities such as Frankfurt Airport, Delta Air Lines and Atlanta Airport, so this was very important to me.”
“ We have had a fantastic show this year. It has been tremendous, especially in getting new customers interested in our solutions.”
“ The show has been great for us. We met with a lot of existing customers, but also a lot of new customers. We have made some really exciting contacts and we are really happy with how the show is going. I think FTE is one of the few shows that really brings a lot of airports from the US but also globally in one place.”
“ The participants who are here at the show are here to learn and that is what makes the show special. There is a lot of engagement. The meeting booking system was great and it worked really well for us and everybody showed up to the meetings.”
“ This has been a very good show. We attend every year, and this has been the best year so far. The other aspect is that you had the government representatives here, including TSA and CBP and that is very good for the North America/US market, because there isn’t normally interaction with these organisations.”
“ There have been so many people visiting our booth. It has been fantastic in the exhibition. This is one of the best shows, if not the best, that we attend. We are meeting all the right people from airports and airlines. It’s an awesome place to connect.”
“ This is the show for the aviation market. Most of the key solution providers are here. The networking opportunities are fantastic – we’ve definitely been meeting the right people here.”
“ We have had many people visiting our stand. There has been big interest in our (aircraft) seats and what we can do for the passenger experience. We have certainly met the right people at our stand. It is our first time here, and the show has exceeded our expectations.”
“ Everything has been great at FTE Global…The networking has been excellent, and it has been very busy for us in the exhibition.”
“ From an expo side of things, we’ve made some great connections, including new connections. It’s been a really good opportunity for us to see how things in the industry are going, how it is developing.”
“ The networking has been very good. There is a good quality of people here. It is my first time attending FTE Global and 80% of visitors to our stand have been interesting to us.”
“ FTE Global has been great. We’ve had lots of people coming by the stand. We’re really interested in meeting airports, and the event has been very good for that. The show has met our expectations and we would come again.”
“ The show is amazing. We’ve been very busy, with lots of interest in our RFID solution. We’ve been meeting the people we were hoping to meet. There are very big opportunities here at the show and it’s nice to network with potential customers within the industry.”
“ It has been busy – once again a great show. The event grows every year. FTE Global is a staple for us.”
“ I’m getting to meet people I don’t normally meet at other trade shows. The quality of meetings we’ve had has been fantastic. The conference sessions I’ve been in have also been excellent.”
“ We have certainly met the right people here. The quality of contacts we have met has been brilliant…it has been perfect for us really. ”
“ It’s the first time I’ve participated and the event has been excellent. There has been non-stop customer interaction and we have identified some very good leads. The event is even more interactive than I expected, and the networking and social aspects have been great.”
“ There has been a lot of traffic to our stand, which is what we were looking for. There is an appealing level of attendees – the right people. There are lots of buyers here, which is good.”
“ We have got 8 to 10 solid leads. The people stopping by our stand are the right kind of people. I’ve been doing trade shows for 25 years and I can see that there’s a good mix of vendors here. The leads are for good potential customers. ”
“ It has been a great event. There has been good traffic in the exhibition, and we have made several good contacts. The networking opportunities are excellent.”
“My experience at FTE Global was great. I have talked to a lot of smart people and had a great time. The social events and networkingopportunities have been fantastic. I have had the opportunity to sit in on the conference sessions. The topics were really good – they are unique, but they are relevant to all travellers, especially digital identity which is on the cutting-edge of technology. The exhibition has a really good range of companies – you can come and see all travel has. Based on my experience this year, I will be back for sure, so I am looking forward to it.”
“My experience this year at FTE Global has been fantastic. It is my third consecutive time attending the event. The networking opportunities and social events have been terrific. The conference sessions have been fantastic as well. There are always interesting companies here in the exhibition hall – this year was certainly another success in that sense for me. I will absolutely be back at FTE Global again. I have been looking forward to this for the whole summer – it is really great to be here reconnecting. It has been fantastic, and I will certainly be back.”
“As always, the networking opportunities have been fantastic. It has been really great to network with a lot of like-minded people. One of the things I love about FTE events is that we get people of a senior level from airlines, airports and vendors, so it has been great. It has been a really interesting exhibition – it is great to see a mix of well-established companies as well as start-ups, and also good to see a number of new launches. The conference sessions have been really interesting. I have been attending FTE Global for a number of years and am looking forward to going to LA next year.”
“I have been attending FTE Global for over a decade and it is just incredibly refreshing to be not only in a learning environment, but a relaxed environment where we are able to engage in very healthy, forward-looking conversations and really try to push the boundaries. FTE Global is not the usual mundane conference, so I am super-proud of what you are doing. I have been absolutely overwhelmed by the number and quality of visitors to our booth. Of course, I will be back at FTE Global. It just never ceases to amaze me how much bigger and better the event becomes, and really that is the beauty of bringing airports, airlines and vendors together, along with regulators, so in an environment like that you can really never go wrong.”
“The great thing for our team at FTE Global has been to try to understand what other people are doing and get great new ideas. I think United is doing more to innovate in more areas than any other airline in the world,but there’s still plenty of good ideas and innovation that’s happening outside and the opportunity to come to a place like FTE Global and learn what others are doing really helps get that creative engine firing and get more ideas. Our team wants to come back and share all the areas in which we are leading that sometimes people don’t know about – giving them the opportunity to come and show the pride that they have in that leadership role will be exciting.”
“My experience at FTE Global has been fantastic. It is a great showcase of all the latest technology. It is very exciting – I am sort of overwhelmed by how much technology there is here, you can’t consume it all. Congratulations on such a fabulous show.”
“I always love coming to FTE Global – I have been coming for many years. It has always been the highlight of the year. It is really great to be in one place where everyone is thinking about how we can do things differently, think outside of the box, and work with all the different partners who are trying to help us to innovate. We are so excited and honoured to host FTE Global next year. We will throw a good party and provide Los Angeles-specific experiences, as well as making participants’ journey there pleasant and safe. We can’t wait till you’re all there next year.”
“This is my first time attending FTE Global and I have really enjoyed it. What I really like is it’s a great mix of not only our vendor partners, but also airlines and a good representation of international airports as well. It’s good to share information and network. I’ve really enjoyed the opportunity to get away and be strategic for a couple of days.”
“It is my first time attending FTE Global. I’ve really enjoyed the opportunity to tell the DFW digital twin story for the first time out in a public setting. It’s great to see what other airports are doing around this space – it’s going to take a village to transform this industry. It is this type of environment at FTE Global that allows us to exchange what worked, what didn’t work, and the new innovation and ideas that are coming together. We’re all going to leave this event better equipped for what we need to do for the mission.”
“ As we work to drive traffic levels back up its important that we as an industry set an example on getting back on planes when we can and delivering excellent experiences, despite the increased regulatory complexity. Aviation will return to strong growth in the years to come, and we need to shape that future together – FTE Global is an invaluable industry trade show for the world, and I look forward to meeting many old, and new, friends at the wonderful Aria Resort in Las Vegas this December.”
“ I have attended a number of FTE events over recent years, some as a delegate and others as a speaker. FTE Global in particular, always attracts a diverse mix of experts and professionals from across the world of aviation. What stands out against other conferences is the inclusion of hospitality, technologists and futurists who help delegates learn from other sectors, which enables a broader knowledge and understanding of what else we can do to promote the aviation sector. Networking opportunities and social events are always of the highest standard and allows old and new friends to come together in a relaxed and fun way.”
“ I felt that at Future Travel Experience the past week the conference has been excellent to not only be able to have though-provoking aviation discussions, but also to collaborate and connect to other airports and leaders in aviation.”
“ FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a future guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”
“ The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”
“ FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”
“ I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”
“ It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”
“ I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”
“ The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”
“ I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”
“ FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”
“ It has been great attending FTE Global. The conference sessions have really informed our thinking and the Co-creation Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”
“ The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”
“ As always, I come away inspired, with lot of ideas and new perspectives to try to push my organisation even further.”
“ I really enjoyed the event and seeing lots of interesting airlines and technologies. Highlights for me were the NASA and TSA talks and the collaboration work between the partners. There are differences we have, but it is very interesting to make it all come together.”
“ I’ve been asked by a number of people how FTE compares to other events on the aviation circuit. My response is that it’s very much a case of quality over quantity, with a more focused selection of relevant speakers and discussion topics, rather than the broad brush approach used by others. It’s this focus on quality speakers, innovation and informative topics that makes FTE the success that it is.”
“ The sharing amongst partners airlines and operators is what makes this show unique. Everybody gives a lot of insights on the issues and challenges of the industry and it is good to hear that there are similarities in the issues we are all facing.”
“ The show has been tremendous so far. I managed to see some incredible presentations from a lot of great people from inside the industry. We were able to meet with a lot of vendors with whom we have talked to before, but it is great to meet them here in person, which makes it a lot more efficient for us to make decisions on how we drive the guest experience for passengers. For me, this event is really forward looking – it’s not just about what people have accomplished, but about what they were trying to accomplish. So, I think that’s very valuable, as we are trying to move the industry forward.”
“ Compared to some of the other industry events which are a lot broader, FTE really focuses on innovation, so that makes it different. It is always about new ideas and new technologies that could be applied in real life problems, so that’s what makes it unique.”
“ I found FTE Global 2018 to be a wonderful gateway to engage with a wide array of industry stakeholders, and to learn across the diverse subjects covered in the four conference tracks. The keynote speakers were spectacular, and I found the involvement of leaders in parallel sectors such as Disney and MGM Resorts very beneficial, as we search for synergies between the hospitality and airline industries, exceeding our Guest Expectations. I look forward to attending next year's show!”
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Vital Event Information
Future Travel Experience Global 2023 is a global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to learn, collaborate and be inspired on their next moves to transform their organisations’ passenger experience, business performance & sustainability strategies.
- Future Travel Experience Global 2023
- - September 2023
- Long Beach Convention Center, California, United States