Hosted by: Hosted by LAWA
Strategic Partner: Star Alliance Strategic Partner
Diamond Sponsor: NEC Diamond Sponsor
19-21 September 2023 Location: Long Beach Convention Center, California

FTE Global 2023 has now ended

Thank you to all of our partners, sponsors, exhibitors, speakers and delegates for making the show a big success!

See the full FTE Global 2023 in pictures article

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FTE Global 19-21 September 2023, Long Beach Convention Center, California

Future Mobility & Customer Journey Agenda

Register Book your booth

We have always been obsessed here at FTE by what the future end-to-end passenger experience will look like and this track will focus on everything related to that from how you might book a trip, how you may travel to and through the airport and what technologies and new forms of mobility (like AAM) might facilitate that. From there how might the inflight experience evolve and how can we clear immigration seamlessly before getting to our final destination and how might the technology we have used across our journey interconnect with the onward travel and accommodation segment. Leading organisations already confirmed to speak in this track include Odys Aviation, Lufthansa Group, Carlyle Airport Group, Riyadh Air, Uber, JetBlue Ventures, McKinsey & Company, Southwest Airlines, Munich Airport International, Air Canada, Vancouver Airport Authority, Airport Dimensions, Sun Country Airlines, Heathrow, Swissport, Connect Airlines, Government of Aruba, Canada Jetlines , Harbour Air, EL AL Israel Airlines & Air France.

The agenda - Subject to change

Monday 18th September 12:00 - 17:00

FTE Digital, Innovation & Startup Hub Live – Open to Corporate Partners only

The members-only FTE Digital, Innovation & Startup Hub Live activities will be hosted alongside our FTE Global event. Our Corporate Partners can expect high-level innovation keynotes, a startup pitch session featuring a selection of high-potential startup companies and then a visit to the Odys Aviation’s HQ in Long Beach, where we will hear and experience how Odys is building the next generation of regional hybrid-electric VTOL aircraft, before joining tours of the hangar facilities and cabin mock-up, followed by a live flight test demonstration.

Visit the FTE Digital, Innovation & Startup Hub website to learn more >>

Monday 18th September 15:00 - 17:00

FTE Baggage Innovation Working Group meeting at LAX - members only

Baggage innovation group meeting

The FTE Baggage Innovation Working Group (BIWG) brings together the most innovative and progressive baggage supply chain companies, airlines, and airports from across the industry to provide a unique platform for cooperation and industry advancement. It is the platform for game-changing proof of concepts (POCs) & developing new techniques, technologies, and business models to deliver tangible change in the baggage sector.

Please contact us for more information Airlines can join for free

Monday 18th September 15:00 - 17:00

New for 2023: FTE World Airport Retailing Working Group meeting at LAX - members only

The FTE World Airport Retailing Working Group (WARWG) will provide a platform – and build a community – in which the brightest, most progressive minds in the commercial sector globally from airports, airlines, concessionaires, brands, consultants and more can network & share ideas, visions and learnings on how the industry can improve its commercial offerings, strategies and collaboration. Its free to join for all and this first highly interactive meeting at LAX will be themed as “An A-Z on commercial planning for new & redeveloped airport facilities” and the team from the impressive new Terminal A at Newark Airport (MUC International, Portland Design, Grimshaw & Moment Factory) will help instigate group wide discussions on best practices by giving a 360-degree view on implementing the vision, and the decision-making and lessons learned along the way.

Monday 18th September 18:30 - 20:30

FTE Global Welcome Drinks


We invite all premium attendees to join us for a ‘Sundowner’ drink at The Ballast Point Long Beach. Meet with your fellow FTE attendees, connect with industry colleagues both new and established, whilst enjoying refreshing ocean breezes and incredible water views. Showcasing the very best hospitality that Long Beach has to offer, this sprawling harborside spot, featuring outdoor patios with fire pits, and 60+ beers on tap, guests can relax and network while watching passing boats and gorgeous sunsets.

Tuesday 19th September 2023 - Day 1

Tuesday 19th September 09:00 - 10:15

Opening Keynote Session

Welcome Address:
Daniel Coleman

Founder & CEO

Future Travel Experience

Dr. Joe Leader



FTE Exclusive

Executive Summary Conclusions of the groundbreaking FTE/Fast Future Study on Tomorrow’s Customer 2030

Rohit Talwar


Fast Future

Inspirational Keynotes:

Leading in Turbulent Times

Brian is responsible for building a vibrant, inclusive culture that accelerates the growth of Google’s business and talent. He oversees onboarding, training, leadership development and talent management for 180,000 “Googlers” in more than 60 countries. Previously, Brian led organisational development for JetBlue Airways, helping shape the company’s distinctive culture from the ground up and contributing to its massive growth as a member of the original start-up team. Prior to that, he held positions at Continental Airlines and Virgin Atlantic Airways.

Live Nation, the global leader in live entertainment, produces more concerts, sells more tickets, and connects more brands to music than anyone else. Its commitment to creating memorable experiences and fostering engagement mirrors the efforts of many stakeholders in the travel sector. People are increasingly blending their passions for travel and live music, seeking unique and immersive experiences that combine both. In this session, we delve into Live Nation’s unique strategy and uncover what we can learn from their success.

Jeff oversees global partnership growth and strategy development at Live Nation Entertainment, and is an accomplished senior executive with a successful history in building and scaling strategic corporate divisions and early-stage businesses as a business development and marketing leader in entertainment and technology companies. He resides in Chicago, where he enjoys spending time with his wife and two daughters. He is also a DJ (upon occasion) and a passionate music fan (always).

10:15 - 11:15


Tuesday 19th September 11:15 - 12:25

How should air transport stakeholders evolve product, commercial & loyalty strategies to suit the world & passengers of 2030?


The moderator will set the scene with the unveiling of key findings from a new report, and then each speaker will talk for 10 minutes on how they are evolving their approaches and after everyone has voiced their views, the session will transition to a fast-moving panel discussion.

Exclusive Moderator’s keynote:

Results of groundbreaking FTE/Fast Future Study on Tomorrow’s Customer 2030

Rohit Talwar


Fast Future

We are delighted that FTE Global will provide the Launch Pad for the exclusive unveiling of results from the groundbreaking study on ‘Tomorrow’s Customer 2030’ conducted by Future Travel Experience in partnership with Fast Future – the leading aviation industry foresight specialists.

The study draws on a global passenger survey with over 900 responses covering every continent, interviews with 80+ experts across the sector, and an extensive programme of desk research. Core themes explored in the research include:

  • Tomorrow’s customer – their work, incomes, travel influences, and environmental considerations
  • Digital life – how individuals expect to use technology, data, AI, apps, and virtual worlds in their lives and across the travel experience
  • Purchase – traveller expectations around preparation, booking, and payment for flights
  • The airport experience – how customers want to navigate essential airport processes, expectations around dining, retail, and leisure, and attitudes towards novelty
  • In the air – priorities around seating, dining, amenities, service, and the arrival experience
Brian Davis


Sun Country Airlines

Suzanne Bremski

Head of Digital & Customer Experience

Harbour Air Seaplanes

Güçlü Batkin


TAV Operation Services

Tuesday 19th September 12:25 - 12:45

Special Presentation

FTE Exclusive

How will the Lufthansa Group reimagine end-to-end customer journeys by 2030 and translate customer satisfaction into market value?

Nina Sproedt
Nina Sproedt

Vice President Product Development

Lufthansa Group

12:45 - 14:45


Tuesday 19th September 14:44 - 16:00

Dynamic approaches to serving the evolving needs of industry, passengers and tomorrow’s mobility landscape

Ryan Ghee

Chief Operating Officer

Future Travel Experience

What is the Lufthansa Innovation Hub view on the new technologies & approaches that will transform aviation, and what were some of the key highlights from the FlyingLab pre-conference on LH452 between MUC and LAX on September 17th exploring exceptional experiences for the needs of the passengers of tomorrow?

Tino Klaehne
Tino Klaehne

Director Strategic Innovation & Intelligence

Lufthansa Innovation Hub

How will the new California based airline – Air Cahana – achieve its missions to decarbonise aviation, and welcome in a third Golden Age of Aviation by 2030?

Tony Thompson, Founder and CEO, Air Cahana
Tony Thompson

Founder and CEO

Air Cahana

Is the Advanced Air Mobility (AAM) revolution really coming quickly or has it stalled, how significant will it be to air transport and what approach should stakeholders be taking towards it now?

Naashom Marx

Director of Strategic Innovation - Advanced Mobility

Cincinnati / Northern Kentucky International Airport

Tuesday 19th September 14:45 - 16:00

Jumpseat Debate (no press allowed): How does our industry really advance its approach to managing disruption situations for the benefit of passengers, and our stakeholders?

Alternative Session Choice

Moderated by:
Michelle Buckley

Managing Director, Customer Engagement

Southwest Airlines

FTE jump seat debates enable an entire group to participate in a lively conversation and debate, without the use of any AV or slides.

A single chair is placed at the front of the room. This is the jump seat. The remaining chairs are arranged in a semi-circle facing the jump seat. A group of relevant participants are selected to fill the seats around the jump seat in advance of the session beginning. The moderator introduces the topic and at any time any member of the audience can, occupy the jump seat and voice their opinions. The discussion continues with participants frequently entering and leaving the jump seat. When time runs out, the jump seat is closed, and the moderator summarizes the discussion.

Tuesday 19th September 15:45 - 16:00

Special Keynote

How will the new terminal at Pittsburgh International Airport opening in 2025 reimagine the traditional customer journey through an airport, and how can this industry better work together to serve passengers?

Christina Cassotis


Pittsburgh International Airport

16:00 - 16:30


Tuesday 19th September 16:30 - 17:45

The Mobility Trends Leading to a Sustainable, Connected & Seamless Moving World


Following a scene setting presentation a panel of industry innovators will discuss their views, efforts, visions and learnings in this realm in a fast moving panel discussion.

Robin Riedel


McKinsey & Company

FTE Exclusive

A vision for the future of mobility, and its infrastructure, with examples in AAM network planning, place-making, sustainability, equity, and community connection.

Catherine Tobaisinsky

Chief Growth Officer

Dar Group

James Dorris

Co-Founder and CEO

Odys Aviation

Stephen Snyder

Managing Director, Operations & Partnerships

JetBlue Ventures

Amit Rikhy

President and CEO

CAG Holdings (A Carlyle Backed Company)

Rob Mitchell
Rob Mitchell

Director, Head of Business Development - Airports, Events & Travel


Tuesday 19th September 19:30 - 22:30

The FTE Global Networking Party & Awards Ceremony hosted by LAWA

Hosted by:


This year’s Networking Party will take place at Ovation Square – a former bank, built in 1923, and designed by Paul R. Williams, one of the first Black architects in Los Angeles, who also worked on the team that designed the Theme Building at LAX. It is located in downtown Long Beach, a short walk from the convention center and downtown hotels. The event will be this year’s premiere industry networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment.

The FTE Global Networking Party will also provide the perfect location for the industry-leading FTE Global Awards sponsored by Smithgroup, Kohn Pedersen Fox, and HNTB, which will recognise outstanding achievements in our sector.

FTE Global Awards Sponsored by:


Wednesday 20th September 2023 - Day 2

Wednesday 20th September 09:00 - 10:15

Innovative strategies to drive passenger spend on the day of travel


The moderator will set the scene, and then each speaker will talk for 5 minutes on how they are evolving their approaches and after everyone has voiced their views, the panel will transition to a fast-moving panel discussion.

Martijn Steur

Managing Director

Kinetic Consultancy

David Jones
Dave Jones

Deputy Executive Director - Commercial Development

Los Angeles World Airports

Amy Benson

VP of Marketing


Sarah Gipple

Head of Partnerships


Dadi Runarsson

Chief Commercial & Airport Development Officer

Keflavik Airport – Isavia Ltd

10:15 - 11:00


Wednesday 20th September 11:00 - 11:20

Special Presentation: What are the most successful ways of leveraging technology to support passengers during times of disruption?

Yvo van der Tol


HRS Crew & Passenger Solutions

Wednesday 20th September 11:20 - 12:30

How should CX strategies evolve on the ground, and in the sky, to better serve all types of passengers by 2030?


The moderator will set the scene, and then each speaker will talk for three minutes from their seat on how they are evolving their approaches to customer journeys. After everyone has voiced their opinion, the panel will share their ideas for the future around the following key

  • How do we achieve inclusion for passengers of all types?
  • How can the industry make big CX strides during disruption?
  • What are the main challenges to delivering perfect passenger and baggage journeys and how do we overcome them?
  • How do we take more processes away from the airport in the future, and deliver more choice to the passengers on their day of travel?
  • What big changes can we expect to see inflight going forward?
  • What is the right balance for digital, and human assistance, going forward across different classes of passenger?
Ed Baklor

Partner, Consumer Practice, Travel, Leisure & Hospitality


John Thomas


Connect Airlines

Anton Vidgen

Vice President, Guest Experience

Riyadh Air

Nancy Knipp

President of the Americas

Airport Dimensions 

Oren Cohen Butansky
Oren Cohen Butansky

EVP & Chief Customer Experience Officer

EL AL Israel Airlines

Rupen Singh Philloura

Director of Terminal Operations, Customer Service & AOCC

Miami International Airport

Tomasz Pawliszyn
Tomasz Pawliszyn



12:30 - 13:45


Wednesday 20th September 13:45 - 14:30

Post Lunch Keynote Session for all attendees

What were the key learnings from hosting the World Cup, and how will Qatar Airways & Hamad International Airport build upon the tournament’s incredible legacy?


Wednesday 20th September 14:30 - 15:30

Interactive Workshop: How will Advanced Air Mobility (AAM) overcome the unique issues that “conventional aviation” never had to address, and is the dream still alive with relatively little investment still made in this field?

Topics to be discussed:
  • AAM network capacity
  • distribution of this capacity amongst airlines (early and later entries)
  • Management of the AAM network in a fair and transparent way
  • How can ICAO / FAA help?
  • How can technology help?
  • What should the operation on the ground look like?
Led by:
Velissarios Eleftheriou


Munich Airport International

Wednesday 20th September 14:30 - 15:30

Better utilizing data to create improved CX & business performance by 2030


Panel discussion split into 2 sections. First we will assess the best approaches to collect data & create a consolidated data platform, and in the second part of the session we will assess the best ways to use that data to drive more informed decision making.

James Williamson
James Williamson



Susan Lewis

Manager of CX Analytics Team

Southwest Airlines

Nelson Camacho

CEO North America


Chris Annetts

Chief Strategy Officer


Elizabeth Paul

Manager, Aviation Technology and Innovation

The Port Authority of New York & New Jersey (PANYNJ)

Points to consider:
  • How do we utilise data that is currently collected, yet not parsed for utilization?
  • What are now the best means, and technology platforms, to collect data?
  • How can you successfully process, and leverage data, in real time?
  • How do you best identify the gaps in your data and fix it?
  • How can industry stakeholders better make use of data in their own organisations?
  • How can the industry better share data with its partners, and what are the proven mechanisms to achieving that which we can utililise to scale data sharing across the sector?
  • How can we take industry personalisation to passengers to the next level?
Wednesday 20th September 14:30 - 15:30

Interactive Workshop: How should airport lounges evolve into the future to deliver exciting multi-purpose environments that delight, and better serve commercial ambitions?

Led by:
Chris Hartman

Director Business Development Digital Experience

Airport Dimensions 

15:30 - 16:15


Wednesday 20th September 16:15 - 17:30

Seamless Travel Innovation


Following a scene setting presentation each speaker will talk for five minutes from their seat on how they are driving exciting new approaches in this realm. After everyone has voiced their opinion, the panel will share their ideas for the future.

Holly Miles


International Airport Review

Scene Setting Presentation:

How have Air Canada collaborated successfully with airports, suppliers and other partners to develop their own decentralized Digital Identification platform that delivers a touchless, frictionless experience powered by biometrics to airport touchpoints such as lounges and boarding gates?

Derwin Cady

Manager, Airport Technology and Product Development

Air Canada

James Snowdon
James Snowdon

IT Director, Infrastructure Airport Applications

Vancouver Airport Authority

Jean-Francois Lennon

Vice President Strategic Sales & Global Partnerships


Annet Steenbergen
Annet Steenbergen


EU Digital Wallet Consortium (EWC)

Ray Viggiano

Assistant Manager of Customer Service Delivery

Port Authority of NY & NJ

Wednesday 20th September 17:30 - 19:00

Exhibition Closing Party

Make the most of the vital networking opportunities provided at the FTE Global 2023 Exhibition Closing Party which provides a final opportunity to spend some quality time on the show floor with a fun social twist thanks to our exhibitors who will be hosting drinks receptions, prize draw giveaways and unveilings.

The Exhibition Closing Party will begin early so participants have more scope to network outside of the official event proceedings.

Sponsored by:
Publicis Sapient

Thursday 21st September 2023 - Day 3

Thursday 21st September 08:45 - 17:45

APEX Thought Leadership Day

FTE Global Registration Open: 08:30 – 14:30

The APEX/IFSA Thought Leadership Day is a definitive highlight of APEX/IFSA EXPO and always attracts one of the best speaker line-up’s of airline leaders in the world to share future visions, insights and strategies and this year is no different.

Thanks to the co-location efforts this year FTE Global attendees will have full-access to this conference day too.


Welcome from Joe Leader, CEO, APEX/IFSA

Dr. Joe Leader




His Excellency Mr Akbar Al Baker, Group CEO, Qatar Airways Group, Hamad International Airport and Chairman of Qatar Tourism

Mr Akbar Al Baker
Mr Akbar Al Baker

Group CEO

Group CEO, Qatar Airways Group, Hamad International Airport and Chairman of Qatar Tourism

10.30-11.00 – Coffee Break

Dina Ben Tal Ganancia


EL AL Israel Airlines

Ted Christie

President & CEO

Spirit Airlines

12.00-13.15 – Networking Lunch

Capt Ibrahim Koshy


Saudia Airlines

Anko van der Werff



14.20-14.35 – Coffee Break

Zhao Dong


Xiamen Airlines

Andre Viljoen

Managing Director & CEO

Fiji Airways

16.30-16.45 – Coffee Break


APEX Annual General Meeting (AGM) – APEX members only

Why attend FTE Global?

Don’t just take our word for it – read what FTE Global attendees have said about the show…

“My experience at FTE Global 2022 has been fabulous. It has been an excellent networking experience. We have connected with all levels of airports. People are very open to new and innovative ideas, so we are thrilled to be here. The number and quality of visitors to our booth has exceeded my expectations. I have sat in on many of the conference sessions – I thought the range of topics and content discussed was very well thought out, and the quality of the speakers was excellent.”

Pati Flannery, Strategic Partnerships, North America, Ariadne Maps

“It has been wonderful here at FTE Global 2022. We are a start-up with a very new technology and have found the response overwhelming, because the quality of attendees is exactly what we are looking for. We have made great contacts. This is probably the most unique way of us meeting a lot of people in a short period of time. The ability to meet people at a high level here, who are able to make purchasing decisions, is unrivalled. It is a great way of spending some of our marketing budget and getting a great return. We will definitely be back next year.”

Finbarr Ring, Sales Director, Airware Solutions

“It has been excellent. It is my first time attending FTE Global. We are really pleased with the conference sessions, the networking, and the exhibition floor. It was very good because I had airlines, vendors and consultancy groups visiting the booth, so I am very pleased. I made a lot of good contacts. The conference sessions I attended were very interesting. I definitely will come back to FTE Global – it has been very good for us.”

Diego Ferrer, Senior Advisor, Falco Systems

“FTE Global 2022 has been a very good experience. The quality of the attendees and conversations taking place are at a different level altogether. There is no sense of competition – the common theme in all of the conversations is how to collaborate, collectively share experiences, and transform the passenger experience. I see a lot of people being open and helping each other. This is a great networking opportunity in terms of making new connections and having meaningful conversations.”

Amit Sukhija, Founder & CEO, ZestIOT Technologies Pvt. Ltd

“The experience at FTE Global has been great. We have had quite a bit of traffic through our booth, which is good. The conference sessions have been quite lively, with lots of discussions. We like those discussions – weare not just listening, we are participating, which has been great. There has been more time for networking this year, which has been good. The number of visitors to our booth this year is a little bit higher than it was in past years. We have been attending FTE Global since the beginning, so we will be back again.”

Mark Stokes, Business Unit Manager, Brock Solutions

“I am a first-time attendee at FTE Global. Having the opportunity to walk the floor, meet all of the other exhibitors, and discuss how we can collaborate in the future has been really something that I enjoyed thoroughly. There has been a steady stream of visitors to our booth. The set-up is really good, being able to have everybody go through the exhibition in order to get to the conference rooms means there has been a very good flow and consistency to the exhibition. The overall networking opportunities are plentiful. There are lots of coffee breaks and opportunities for us to engage with other attendees. I have had phenomenal conversations after some of the breakout sessions. I will definitely attend FTE events in the future.”

Ron Glickman, VP North America, Snowfall

“This is my first time attending FTE Global. There are all sorts of technologies – we have the airlines, we have companies that are providing solutions for the airports, so this really is a great opportunity for us to learn about what is going on in the industry. We have had excellent discussions with people coming to our booth. We have had way more visitors than we were expecting. The networking at FTE Global has been excellent. I think this event is fantastic for the industry as a whole. I clearly see the value in attending – you learn in two days what would take you six months otherwise, because there is so much knowledge in this room right now.”

Vishram Dalvi, Principal, Tech Business Development, Just Walk Out Technology By Amazon

“This is my second year at FTE Global and the experience has been spectacular. The decision-makers have visited the booth to have conversations and it has just been a really good show. We have been busy for the entire two days. I think the important thing here is that the decision-makers attending the event are very high quality. One of the important things about the event is the networking opportunities – we have had good sessions during the evenings and also the coffee breaks, so the booth traffic has been fantastic. I have had the chance to attend a couple of the conference sessions – they are very well-positioned for what we are doing today, but even more importantly they are exploring what the future is bringing. We will definitely be back next year – the quality of attendees and prospects that we have is fantastic.”

Jim Nation, Senior Account Manager, NEC

“It has been an incredible experience here at FTE Global. Last year was my first time attending and it keeps getting better every year. The amount of contacts we have made, the networking opportunities, and the chance to interact with the industry is a valuable experience – the right people are all here at FTE Global. The conference content is incredible, as it was last year. The social events at FTE Global are wonderful. The quality of visitors to our booth has absolutely met my expectations. 1,000%, we will absolutely be looking to return in 2023 – hopefully bigger and better.”

Jessie Hillenbrand, Senior Director, Federal Marketing, IDEMIA

“I always enjoy coming to FTE Global. The number of visitors to our booth has been good. All of the key airlines, including American, Delta, Frontier and United plus others, have all come by, which is good. You do meet a lot of C-level executives at FTE Global and those are the people who need to get the products agreed within the organisation. One of the good things about this show is there is always a lot of interest from attendees on the technology – they actually all want to understand how it all works and how it all fits together, so it is a good event to show off technology.”

Mike Sanderson, Director, ICM Airport Technics, Amadeus IT Group

“My overall experience here at FTE Global has been fantastic. I think this is really the premier event for the year. It has been the most exciting, the most well-attended, and it has been all levels of management. I have sat in on several of the conference sessions, which have been wonderful, especially the panel discussions. I would love to come back to this event in the future – next year and every year.”

Cathy Rich, Head of Airport Operations, Americas, Collins Aerospace

“Overall, the experience being here at the show was very good. We are very satisfied with the results. The number and quality of people visiting our stand was good – they were the right people in terms of their responsibility roles and their airports. The networking opportunities and social events, especially during the coffee and lunch breaks, gave a lot of opportunity to get in touch with other exhibitors, visitors and participants in the conference. It has been the first time for us attending FTE Global and we are looking forward to attending again next year.”

Christian Tischler, CFO, Sittig Technologies

“ We have been at FTE for at least the past three or four years. I like events like this because you can catch up with people and chat to airports and airlines. For instance, I managed to talk to some interesting entities such as Frankfurt Airport, Delta Air Lines and Atlanta Airport, so this was very important to me.”

Peter van der Lende, Business Development, The Americas & Europe, ICM

“ We have had a fantastic show this year. It has been tremendous, especially in getting new customers interested in our solutions.”

Robert Sikam, Portfolio Director, bagchain

“ The show has been great for us. We met with a lot of existing customers, but also a lot of new customers. We have made some really exciting contacts and we are really happy with how the show is going. I think FTE is one of the few shows that really brings a lot of airports from the US but also globally in one place.”

Marc Rauch, Managing Director, Xovis USA

“ The participants who are here at the show are here to learn and that is what makes the show special. There is a lot of engagement. The meeting booking system was great and it worked really well for us and everybody showed up to the meetings.”

Kasper Hounsgaard, Managing Partner, Copenhagen Optimization

“ There have been so many people visiting our booth. It has been fantastic in the exhibition. This is one of the best shows, if not the best, that we attend. We are meeting all the right people from airports and airlines. It’s an awesome place to connect.”

Daniel Vandevenne, Account Manager, Brock Solutions

“ This is the show for the aviation market. Most of the key solution providers are here. The networking opportunities are fantastic – we’ve definitely been meeting the right people here.”

E. DJ Lee, PhD, Director Global RFID Channel, Avery Dennison

“ We have had many people visiting our stand. There has been big interest in our (aircraft) seats and what we can do for the passenger experience. We have certainly met the right people at our stand. It is our first time here, and the show has exceeded our expectations.”

Andrea Giordano, R&D Manager, Optimares

“ From an expo side of things, we’ve made some great connections, including new connections. It’s been a really good opportunity for us to see how things in the industry are going, how it is developing.”

Greg Jones, Managing Director, Worldwide Hospitality & Travel, Microsoft

“ The networking has been very good. There is a good quality of people here. It is my first time attending FTE Global and 80% of visitors to our stand have been interesting to us.”

Manuel Aragones, CEO, Travel Compositor

“ FTE Global has been great. We’ve had lots of people coming by the stand. We’re really interested in meeting airports, and the event has been very good for that. The show has met our expectations and we would come again.”

Michael Moore, Director, Client Services, Aislelabs

“ The show is amazing. We’ve been very busy, with lots of interest in our RFID solution. We’ve been meeting the people we were hoping to meet. There are very big opportunities here at the show and it’s nice to network with potential customers within the industry.”

Borry Vrieling, Founder and Managing Director, eezeetags

“ It has been busy – once again a great show. The event grows every year. FTE Global is a staple for us.”

Brad Iverson, Vice President – Sales, Embross

“ I’m getting to meet people I don’t normally meet at other trade shows. The quality of meetings we’ve had has been fantastic. The conference sessions I’ve been in have also been excellent.”

Thomas B. Duffy, Managing Director, Gate Solutions, ADB Safegate

“ We have certainly met the right people here. The quality of contacts we have met has been brilliant…it has been perfect for us really. ”

Robin Springer, Product Manager, Global Product Management, Information Management Services, Collins Aerospace

“ It’s the first time I’ve participated and the event has been excellent. There has been non-stop customer interaction and we have identified some very good leads. The event is even more interactive than I expected, and the networking and social aspects have been great.”

Paul Nihill, Senior Account Manager Advanced Recognition Systems, NEC

“ We have got 8 to 10 solid leads. The people stopping by our stand are the right kind of people. I’ve been doing trade shows for 25 years and I can see that there’s a good mix of vendors here. The leads are for good potential customers. ”

Keith Holt, Principal Solution Engineer, Salesforce

“ It has been a great event. There has been good traffic in the exhibition, and we have made several good contacts. The networking opportunities are excellent.”

Jeana Schneck, Key Account Manager Commercial Displays HE B2B Division, LG Electronics USA

“The great thing for our team at FTE Global has been to try to understand what other people are doing and get great new ideas. I think United is doing more to innovate in more areas than any other airline in the world,but there’s still plenty of good ideas and innovation that’s happening outside and the opportunity to come to a place like FTE Global and learn what others are doing really helps get that creative engine firing and get more ideas. Our team wants to come back and share all the areas in which we are leading that sometimes people don’t know about – giving them the opportunity to come and show the pride that they have in that leadership role will be exciting.”

Scott Kirby, Chief Executive Officer, United Airlines

“I always love coming to FTE Global – I have been coming for many years. It has always been the highlight of the year. It is really great to be in one place where everyone is thinking about how we can do things differently, think outside of the box, and work with all the different partners who are trying to help us to innovate. We are so excited and honoured to host FTE Global next year. We will throw a good party and provide Los Angeles-specific experiences, as well as making participants’ journey there pleasant and safe. We can’t wait till you’re all there.”

Justin Erbacci, Chief Executive Officer, Los Angeles World Airports (LAWA)

“My experience at FTE Global was great. I have talked to a lot of smart people and had a great time. The social events and networkingopportunities have been fantastic. I have had the opportunity to sit in on the conference sessions. The topics were really good – they are unique, but they are relevant to all travellers, especially digital identity which is on the cutting-edge of technology. The exhibition has a really good range of companies – you can come and see all travel has. Based on my experience this year, I will be back for sure, so I am looking forward to it.”

Yemi Oshinnaiye, CIO, Transportation Security Administration (TSA)

“My experience this year at FTE Global has been fantastic. It is my third consecutive time attending the event. The networking opportunities and social events have been terrific. The conference sessions have been fantastic as well. There are always interesting companies here in the exhibition hall – this year was certainly another success in that sense for me. I will absolutely be back at FTE Global again.”

Charles Duncan, President, Norse Atlantic Airways

“As always, the networking opportunities have been fantastic. It has been really great to network with a lot of like-minded people. One of the things I love about FTE events is that we get people of a senior level from airlines, airports and vendors, so it has been great. It has been a really interesting exhibition – it is great to see a mix of well-established companies as well as start-ups, and also good to see a number of new launches. The conference sessions have been really interesting. I have been attending FTE Global for a number of years and am looking forward to going to LA next year.”

Chris Annetts, Chief Strategy Officer, Heathrow Airport

“I have been attending FTE Global for over a decade and it is just incredibly refreshing to be not only in a learning environment, but a relaxed environment where we are able to engage in very healthy, forward-looking conversations and really try to push the boundaries. FTE Global is not the usual mundane conference, so I am super-proud of what you are doing. I have been absolutely overwhelmed by the number and quality of visitors to our booth. Of course, I will be back at FTE Global. It just never ceases to amaze me how much bigger and better the event becomes, and really that is the beauty of bringing airports, airlines and vendors together, along with regulators, so in an environment like that you can really never go wrong.”

Brian Cobb, Chief Innovation Officer, Cincinnati/Northern Kentucky International Airport

“My experience at FTE Global has been fantastic. It is a great showcase of all the latest technology. It is very exciting – I am sort of overwhelmed by how much technology there is here, you can’t consume it all. Congratulations on such a fabulous show.”

John Thomas, Chief Executive Officer, Connect Airlines

“This is my first time attending FTE Global and I have really enjoyed it. What I really like is it’s a great mix of not only our vendor partners, but also airlines and a good representation of international airports as well. It’s good to share information and network. I’ve really enjoyed the opportunity to get away and be strategic for a couple of days.”

Mike Youngs, VP of Information Technology, Dallas/Fort Worth International Airport

“It is my first time attending FTE Global. I’ve really enjoyed the opportunity to tell the DFW digital twin story for the first time out in a public setting. It’s great to see what other airports are doing around this space – it’s going to take a village to transform this industry. It is this type of environment at FTE Global that allows us to exchange what worked, what didn’t work, and the new innovation and ideas that are coming together. We’re all going to leave this event better equipped for what we need to do for the mission.”

Shaun Klann, Head of Strategic Growth, Willow

“LAX is obviously a great airport, so it is great to have the co-located FTE Global and APEX EXPO in Los Angeles this year. We are actually thinking about doing something special together with LAX and FTE for the show, so you can be surprised and looking forward to this.”

Dr. Bjoern Becker, Head of Program Future Intercont Experience, Lufthansa

“ I have attended a number of FTE events over recent years, some as a delegate and others as a speaker. FTE Global in particular, always attracts a diverse mix of experts and professionals from across the world of aviation. What stands out against other conferences is the inclusion of hospitality, technologists and futurists who help delegates learn from other sectors, which enables a broader knowledge and understanding of what else we can do to promote the aviation sector. Networking opportunities and social events are always of the highest standard and allows old and new friends to come together in a relaxed and fun way.”

David Wilson, Managing Partner, daa International

“ I felt that at Future Travel Experience the past week the conference has been excellent to not only be able to have though-provoking aviation discussions, but also to collaborate and connect to other airports and leaders in aviation.”

Naashom Marx, Senior Manager Innovation, Cincinnati/Northern Kentucky International

“ The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Deputy Chief Officer - IT (CTO), Austin Bergstrom International Airport (AUS)

“ FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“ I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“ It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, DDirector/MD Innovation & Solutions for Customer Contact Centers, United Airlines

“ I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, Vice President, Technology and innovation, ADM Aéroports de Montréal

“ The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“ I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, VP Airport Development and Asset Optimization, Vancouver Airport Authority

“ FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, MBA | Product Management & omni-channel Customer Experience, SkyTeam

“ The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“ As always, I come away inspired, with lot of ideas and new perspectives to try to push my organisation even further.”

Guðmundur Daði Rúnarsson, Chief Commercial & Airport Development Officer, Keflavik (KEF) International Airport

“ I really enjoyed the event and seeing lots of interesting airlines and technologies. Highlights for me were the NASA and TSA talks and the collaboration work between the partners. There are differences we have, but it is very interesting to make it all come together.”

Lilian Narumi, Passenger Services Manager, Singapore Airlines

“ I’ve been asked by a number of people how FTE compares to other events on the aviation circuit. My response is that it’s very much a case of quality over quantity, with a more focused selection of relevant speakers and discussion topics, rather than the broad brush approach used by others. It’s this focus on quality speakers, innovation and informative topics that makes FTE the success that it is.”

Martin Bowman, Aviation Technology Director, Deloitte

“ The sharing amongst partners airlines and operators is what makes this show unique. Everybody gives a lot of insights on the issues and challenges of the industry and it is good to hear that there are similarities in the issues we are all facing.”

Alphonsus Chan, Manager, Corporate IT & Technology, Changi Airport

“ The show has been tremendous so far. I managed to see some incredible presentations from a lot of great people from inside the industry. We were able to meet with a lot of vendors with whom we have talked to before, but it is great to meet them here in person, which makes it a lot more efficient for us to make decisions on how we drive the guest experience for passengers. For me, this event is really forward looking – it’s not just about what people have accomplished, but about what they were trying to accomplish. So, I think that’s very valuable, as we are trying to move the industry forward.”

Bobby Schroeter, Senior Vice President and Chief Marketing Officer, Spirit Airlines

“ Compared to some of the other industry events which are a lot broader, FTE really focuses on innovation, so that makes it different. It is always about new ideas and new technologies that could be applied in real life problems, so that’s what makes it unique.”

Suhail Kadri, Senior Vice President Technology & Innovation, Hamad International Airport

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Vital Event Information

Future Travel Experience Global 2023 is a global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to learn, collaborate and be inspired on their next moves to transform their organisations’ passenger experience, business performance & sustainability strategies.

Future Travel Experience Global 2023
- September 2023
Long Beach Convention Center, California, United States

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