How to Improve Customer Service in the Airline Industry


There’s no two ways about it: COVID-19 has thrown the travel and airline industry into disarray like never before. According to the International Air Transport Association, demand for air travel decreased by 65.9 percent in 2020, compared to 2019. At the same time, the surge in cancellations and travel restrictions caused by the pandemic created […]

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AirFi Americas is attending FTE 2021!


AirFi Americas is attending FTE 2021! We are proud and excited to be a part of the 15th Anniversary of the Future Travel Experience Global Conference & Exhibition! Come by and see the advantages of working with the pioneer of Wireless InFlight Entertainment, Ancillary Revenue, and SkyMall Development. Come by our booth, and meet our […]

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AirFi Americas is proud to announce National Airlines as its newest airlines customer.


AirFi Americas announces National Airlines as the latest AirFi America customer. National Airlines is scheduling the launch of AirFi Inflight Entertainment to their customers on their B757 with a 1st flight scheduled for Jan 2022. AirFi America will outfit the 2nd National Airline aircraft; an A330, by 2nd Quarter 2022. AirFi America is supported by […]

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Korijn Defever from Airport Intelligence will host the operational excellence workshop during FTE Global


Korijn Defever from Airport Intelligence will host during FTE Global the workshop: “The future of Operational Excellence – How to adapt to the changing environment and bring airport management to the next level” – To inspire you already, have a look at how we revolutionized check-in at Brussels Airport! Check-in (R)evolution: How Brussels Airport Company […]

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Accelerated Cloud Adoption: Business Resilience in the Aviation Industry


Lockdowns. New safety regulations. Fluctuating passenger demand. Financial losses and pressures. Amidst the volatility from the COVID-19 pandemic, key players in the aviation industry are seeking to maximize their business resiliency. More specifically, they have two main priorities: recover from economic losses and maximize traveler health and safety. Airports and airlines are leveraging cloud platforms […]

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New Efficiencies, New Revenue Opportunities – the Connected Digital Airline of the Future


David Ludwick, Head of Mobility and IoT Services Americas, Tata Communications From service automation and mobility services through to the Internet of Things and cloud applications, digital transformation is making its mark on the airline sector. The reason is simple: finding ways to make processes more efficient, whether in the cockpit or on the ground, […]

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Airlines and airports are now embracing new technologies and turning to artificial intelligence (AI) to support their customer service.


Technology is drastically changing the way businesses connect with their customers, and the world of aviation is part of the change too. Data and the way it is used is transforming airlines from pre-flight to post-flight operations, including ticket purchase, seat selection, luggage, boarding and ground transportation. The data required is captured along the various […]

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Vision-Box Mobile ID SDK enables airlines, airports, and border control agencies to shape the future of seamless travel.


Vision-Box Mobile ID SDK enables airlines, airports, and border control agencies to shape the future of seamless travel. The product transforms the way passengers interact with stakeholders along their travel journey by providing a contactless and paperless experience. Mobile ID SDK increases speed and convenience for all passengers.

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Why attend FTE Global?

Don’t just take our word for it – read what FTE Global attendees have said about the show…

“As we work to drive traffic levels back up its important that we as an industry set an example on getting back on planes when we can and delivering excellent experiences, despite the increased regulatory complexity. Aviation will return to strong growth in the years to come, and we need to shape that future together – FTE Global is an invaluable industry trade show for the world, and I look forward to meeting many old, and new, friends at the wonderful Aria Resort in Las Vegas this December.”

Dr. Bjoern Becker, Head of Future Intercontinental Experience Program, Lufthans

“I have attended a number of FTE events over recent years, some as a delegate and others as a speaker. FTE Global in particular, always attracts a diverse mix of experts and professionals from across the world of aviation. What stands out against other conferences is the inclusion of hospitality, technologists and futurists who help delegates learn from other sectors, which enables a broader knowledge and understanding of “what else” we can do to promote the aviation sector. Networking opportunities and social events are always of the highest standard and allows old and new friends to come together in a relaxed and fun way.”

David Wilson, Chief Operations Officer, Oman Airports

“I felt that at Future Travel Experience the past week the conference has been excellent to not only be able to have though-provoking aviation discussions, but also to collaborate and connect to other airports and leaders in aviation.”

Naashom Marx, Senior Manager Innovation, Cincinnati/Northern Kentucky International

“I really enjoyed the event, the good atmosphere and enriching conversations.”

Víctor Lidoy, Digital Development Manager, LATAM Airlines Group

“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”

David Wilson, Director, Airport Innovation, Seattle-Tacoma International Airport, Port of Seattle

“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Director Innovation & Small Business Development, San Diego International Airport

“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, Director – Tools & Technology Global Ops, Strategy, Planning & Design, United Airlines

“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, IT Director, Aéroports de Montréal

“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, Director Capital Facilities Development, Vancouver Airport Authority

“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, Coordinator Digital Marketing & Innovation, SkyTeam

“It has been great attending FTE Global. The conference sessions have really informed our thinking and the Co-creation Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”

Max Coppin, Partner Development Manager, Google

“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“As always, I come away inspired, with lot of ideas and new perspectives to try to push my organisation even further.”

Guðmundur Daði Rúnarsson, Technical and Infrastructure Director, Keflavik Airport

“I really enjoyed the event and seeing lots of interesting airlines and technologies. Highlights for me were the NASA and TSA talks and the collaboration work between the partners. There are differences we have, but it is very interesting to make it all come together.”

Lilian Narumi, Passenger Services Manager, Singapore Airlines

“I’ve been asked by a number of people how FTE compares to other events on the aviation circuit. My response is that it’s very much a case of “quality over quantity”, with a more focused selection of relevant speakers and discussion topics, rather than the broad brush approach used by others. It’s this focus on quality speakers, innovation and informative topics that makes FTE the success that it is.”

Martin Bowman, Aviation Technology Director, Deloitte

“The sharing amongst partners airlines and operators is what makes this show unique. Everybody gives a lot of insights on the issues and challenges of the industry and it is good to hear that there are similarities in the issues we are all facing.”

Alphonsus Chan, Senior Associate - IT Infrastructure, Changi Airport

“The show has been tremendous so far. I managed to see some incredible presentations from a lot of great people from inside the industry. We were able to meet with a lot of vendors with whom we have talked to before, but it is great to meet them here in person, which makes it a lot more efficient for us to make decisions on how we drive the guest experience for passengers. For me, this event is really forward looking – it’s not just about what people have accomplished, but about what they were trying to accomplish. So, I think that’s very valuable, as we are trying to move the industry forward.”

Bobby Schroeter, Vice President, Sales & Marketing, Spirit Airlines

“Compared to some of the other industry events which are a lot broader, FTE really focuses on innovation, so that makes it different. It is always about new ideas and new technologies that could be applied in real life problems, so that’s what makes it unique.”

Suhail Kadri, Vice President IT, Hamad International Airport

“I found FTE Global 2018 to be a wonderful gateway to engage with a wide array of industry stakeholders, and to learn across the diverse subjects covered in the four conference tracks. The keynote speakers were spectacular, and I found the involvement of leaders in parallel sectors such as Disney and MGM Resorts very beneficial, as we search for synergies between the hospitality and airline industries, exceeding our Guest Expectations. I look forward to attending next year's show!”

Chris van Rensburg, Director Guest Experience, WestJet

Vital Event Information

Future Travel Experience Global 2021 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience and business performance opportunities.

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Event
Future Travel Experience Global 2021
Date
- December 2021
Location
ARIA Resort & Casino, Las Vegas, United States