Redefining the end-to-end passenger experience | Independent news and events

This event has now ended - Thank you to all of our partners, sponsors, exhibitors, speakers and delegates for making the show a big success!
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FTE Global will return next Sept 4-6 2019 at our new home in Las Vegas - ARIA

FTE Global 2018 partners and sponsors

Host: McCarran International Airport

Future Travel Experience is delighted to once again be working with McCarran International Airport, which hosted our first ever event back in 2006. McCarran International Airport is the principal commercial airport serving Las Vegas and Clark County, Nevada, United States. The airport is five miles (8 km) south of downtown Las Vegas, in the unincorporated area of Paradise in Clark County. It covers 2,800 acres and has four runways. McCarran is owned by Clark County and operated by the Clark County Department of Aviation (DOA). McCarran Airport serves as a hub for Great Lakes Airlines. It is a focus city for Allegiant Air and Southwest Airlines, and is the largest operation base for both Allegiant and Southwest.

Las Vegas McCarran International Airport is among the top ten busiest airports in the US and is consistently at the forefront of technology. It is a leading implementation site for CUSS, CUPPS, RFID for baggage, self-boarding and self-tagging, and its offsite “Airport SpeedCheck Advance” check-in programme continues to expand and now includes several locations across the city where passengers can check-in their luggage and obtain their boarding passes.

Supporting Partner: JetBlue Technology Ventures

JetBlue Technology Ventures invests in, incubates and partners with early-stage start-ups at the intersection of technology and travel to improve the entire travel experience. The company prioritises investments that advance the customer-centric journey; technology-empowered customer service; the future of operations and maintenance; revenue management, sales & distribution; and new regional transport ecosystems. Founded in 2016, JetBlue Technology Ventures is a wholly-owned subsidiary of JetBlue Airways Corporation and is located in Silicon Valley, California.

Supporting Partner: Airline Passenger Experience Association

The Airline Passenger Experience Association (APEX) encompasses a network of businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. As a non-profit, APEX reinvests all of its resources to better serve its members. Every day, APEX members evaluate the passenger experience through an influential community and are improving every aspect of the airline experience: from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and inflight dining. APEX works to strengthen the industry and enable business opportunities through education, innovation, networking and recognition.

Supporting Partner: Airport Consultants Council

The Airport Consultants Council (ACC) is the global trade association that represents private businesses involved in the development and operations of airports and related facilities. ACC is the only association that focuses exclusively on the business interests of firms with airport-related technical expertise. ACC informs its members of new trends while promoting fair competition and procurement practices that protect the industry's bottom line. Founded in 1978, ACC Headquarters is located in the Washington, D.C. area.

Supporting Partner: AAAE Airport Innovation Accelerator

Created by the American Association of Airport Executives (AAAE) in 2015, the Airport Innovation Accelerator’s goal is to bring better solutions to the airport community more quickly through community, mentoring and services. The community exists to foster innovation through close collaboration between airports, government partners, strategic partners, investors, and innovators of all shapes and sizes. By cultivating open discussion about real needs, the Accelerator aims to bring better solutions to airports more quickly. It offers mentoring and a range of services to help innovators navigate the airport market. Through our community and services, the Accelerator also looks to add new solutions to AAAE's suite of airport services.

Supporting Partner: Airport Fast Forward

Platinum Sponsor: Hamad International Airport

Hamad International Airport started its operations in April 2014 opening a new era for the aviation sector in Qatar and for the Nation. One of the fastest growing economies in the world, Qatar is currently diversifying its economy away from hydrocarbons, boosting the country’s profile as a regional hub for tourism, culture, education, science and research. HIA is fully part of the equation and is actively contributing to Qatar National Vision 2030.

…was born a modern and ambitious airport….

HIA is a young and sophisticated airport that was built to welcome the world’s largest aircrafts, including the A380. HIA has welcomed 35.27 million passengers and recorded 222,321 aircraft movements in 2017. Currently the airport has the capacity to handle 8,700 passengers per hour, more than 30 million passengers a year and is undergoing further expansion to accommodate more than 50 million passengers. HIA’s goal is to be one of the most operationally efficient airports in the world putting the passenger at the heart of the airport’s strategy.

…situated in a strategic location…

HIA is strategically located at the crossroads of East and West sides of the globe, serving more than 150 destinations across all continents. Around 80% of the world’s population is within 6-hour flight from HIA, positioning the airport as the gateway to Qatar, the Gulf and to the world. 


…offering the ultimate passenger experience.

The state-of-the-art airport was designed as a destination on its own to provide the ultimate passenger experience for modern travellers. In line with its ‘Smart Airport’ Vision, HIA implemented cutting-edge technologies to secure a highly personalised, connected and hassle-free passenger experience from arrival and transfers, to boarding, achieving minimal and seamless connection time.

HIA has many services and facilities to make the passenger movements efficient and easier like the dual passenger train service that is designed to shuttle passengers across the terminal,138 check-in counters, 50 passport control counters and 40 e-gates. The airport has one of the best hospitality offering in the world with 12 different lounges spread across more than 80,000 square metres, befitting the five-star hospitality of Qatar Airways and the luxurious airport. HIA also features an airside hotel, two airside squash courts, a gym, a swimming pool and spa, all within moments of the departure gates.

HIA is home to the fastest growing airline…  

HIA is home of Qatar Airways, one of the fastest growing airlines in the world which now flies to more than 150 destinations worldwide, making Doha a global hub for business and leisure travel.

…and to a fast-growing & modern cargo transportation solution

HIA’s cargo facility is over two stories and covers 55,000 square meters. It is entirely self-contained, with 11 wide-body aircraft stands and 42 loading docks. It is highly automated and contains dedicated facilities for special categories of cargo such as live animals, dangerous goods, perishable goods or temperature-sensitive pharmaceuticals.

The new system is capable of simultaneously handling 5,700 shipments and up to 1.4 million tonnes of cargo annually.

... and is expanding! 

HIA has a highly passenger-centric expansion plan with a strong focus on increased capacity and additional facilities... HIA’s expansion plan goes hand-in-hand with the continuous growth of Qatar Airways and serves the ambition of the Nation positioning Qatar as a major player on the global market.

Our awards, testament to our excellence.

HIA has been recently classified as a five-star airport by Skytrax, making it one among only five other airports in the world to achieve this prestigious status. The airport is ranked fifth Best Airport in the World by the 2018 Skytrax World Airport Awards. HIA has also won the ‘Best Airport in the Middle East’ title for four years in a row and ‘Best Staff Service in the Middle East’ for three years in a row.

Gold Sponsor: Amadeus

Gold Sponsor: AOE GmbH

Changing passenger buying behavior and other factors are changing the face of travel retail. If you want to be a travel retail disruptor instead of being disrupted, then you need to talk to AOE. We can help protect you from the digital disruption of non-aviation revenues. Global airports and major airlines, including Frankfurt, Heathrow and Auckland airports, and Singapore Airlines, have already reacted and are benefitting from our experience and expertise in the industry. Our OM3 Suite is quickly becoming the leading platform for digitally transforming airport’s- and airline’s non-aviation revenues. Want more information? Visit us at FTE Global 2018!

Gold Sponsor: Jacobs

Jacobs is one of the world’s largest providers of technical services and professional consulting. we develop long-term partnerships with our aviation clients to drive solutions for business needs, passenger experience and operational requirements. With more than 1500 aviation professionals worldwide, our projects are locally delivered by teams with access to global specialists, allowing us to implement best practices from the world’s most cutting edge airport projects. Within the aviation market, Jacobs provides end-to-end services for financial and business consulting, planning, engineering and architectural design, project management, construction management, commissioning and asset management.

Gold Sponsor: Lixar

Lixar is a software services company that provides end-to-end technology solutions for enterprise clients. For airlines and airports, we develop custom solutions and integration systems (including large-scale, mission-critical software and advanced data analytics systems) which build on our deep domain experience to deliver solid results. We have implemented and modernized systems for employee-mobility, passenger-mobility, reservation systems, ancillary revenue solutions, PNR, Dynamic Packaging, PBS and crew scheduling, and much more.

We work independently or as part of an integrated team to gather the requirements, plan out the process, and develop the solution. We're creative in how we build and deliver, up to and including providing production support, with which we have multiple years of experience in the aviation space.

In short, we're airline people. We've likely done the work before, we're big enough to give a quick turnaround, but small enough to be agile and adapt to customer needs.

Lixar also specializes in enterprise-scale mobile, IoT, data science (AI, machine learning, data visualization), and cloud solutions. To learn more about what we do, contact or Jonny Stevens at

Mobile . Data . IoT . Cloud
Air . Auto. Telco . Sports & Entertainment

Gold Sponsor: Volantio

Volantio is a global leader in post-booking revenue and capacity optimization software for airlines. Based in Atlanta, GA, Volantio partners with major airlines globally such as Qantas, Iberia, Alaska Airlines, Volaris, and others.

Yana, Volantio’s flagship web-based platform, leverages machine learning algorithms to drive higher unit revenues and improved capacity utilization after customers have booked their flights, while also improving overall customer experience.

Airlines use the technology to proactively identify flexible passengers on target flights, make them offers to move to lower demand flights, and automatically re-book them once they accept. Passengers are notified, via mobile, days in advance of departure, minimizing last-minute hassle and providing enough time to change plans accordingly.

The Yana platform also provides a significantly improved customer experience for passengers on the day of departure, when weather disruptions, aircraft swaps, oversell situations, or irregular operations may impact customers. Airlines as well can save significant resources, and decrease front-line stress, by automating these processes.

Volantio has been backed by leading strategic and industry investors globally, including JetBlue Technology Ventures, International Airlines Group, and Qantas Ventures.

Gold Sponsor: SES Networks

SES Networks is a market-leading provider of global data networks, delivering world-class, differentiated networks and services to customers and partners in Fixed Data, Mobility and Government markets anywhere they need it. The company operates the world's only multi-orbital and multi-band communications satellite fleet, with over 50 satellites in geosynchronous (GEO) orbit providing broad coverage, and 12 in Medium Earth Orbit (MEO) providing fiber-equivalent throughput and latency capabilities. SES Networks combines these unique space-based capabilities with a robust, cutting-edge terrestrial infrastructure and advanced software systems to bringing the right communications solution to customers of all sizes around the world.

Gold Sponsor: Mindtree

Mindtree delivers digital transformation and technology services from ideation to execution, enabling Global 2000 clients to outperform the competition. Mindtree takes an agile, collaborative approach to creating customized solutions across the digital value chain. Our deep expertise in infrastructure and applications management helps optimize your IT into a strategic asset.

Gold Sponsor: Xebia

Xebia is group of highly ambitious software craftsmen. From strategy to technology implementation, Xebia is a one-stop shop for full stack digital transformation.

We provide innovative solutions and services to help your organisation become a digital winner.

We’re organized in specialized centers of excellence across our offices in the Netherlands(HQ), US, India, France and UAE. We are like-minded individuals who aim for authority in our services of :

  • Digital Strategy
  • Agile Consulting & Transformations
  • Agile Product Management
  • DevOps
  • Big Data & Data Science
  • Cloud Infrastructures
  • Full Stack Development
  • Quality and Test Automation
  • Agile Software Security
  • User Experience Design
  • Blockchain

Gartner and Forrester regularly nominate us for our group technology expertise. We work with many of world’s largest airlines, banks, strategy consulting firms, government organisations, retailers, media firms and help them succeed in all things technology.

Silver Sponsor: IDEMIA

IDEMIA is the global leader in trusted identities for an increasingly digital world. We provide solutions for government and law enforcement, secure ID issuance, applicant vetting, border management, retail, and travel using biometrics, document authentication and data verification. Our electronic identification (eID) and mobile driver’s license (mDL) solutions empower organizations such as passenger experience providers to verify that individuals are who they say they are, ensuring the security of all travelers.

Silver Sponsor: Impinj

Impinj helps airlines and airports worldwide improve operational efficiencies and deliver better customer service by wirelessly connecting items including luggage, shipments, equipments, and supplies, and delivering the items' identity, location, and authenticity in real-time to the systems that operate in airports.

By using the Impinj platform, airlines and airports can accurately and efficiently manage passenger luggage as well as track equipment and supplies. Analysis of this information can streamline process, reduce waste, reduce capital expenses on assets, improve customer and staff satisfaction and lower operational costs. The Impinj platform delivers strong advantages today and can be a core technology in bringing machine learning and AI into applications running airport and airline operations.

Travel & Accommodation

The Mandalay Bay Resort

10-12 September 2018, Las Vegas, United States

The Mandalay Bay Resort and Casino in Las Vegas is the venue for FTE Global 2018, and offers unmatched luxury, fine dining, renowned entertainment, personal service and gaming excitement.

Full Travel & Accommodation Details

Why attend FTE Global 2018?

Don’t just take our word for it – read what FTE Global 2017 attendees had to say about the show.

“FTE Global was fantastic! It’s very inspirational and it opens the stage for a lot of collaboration and building the future of travel. I was very impressed by the exhibition this year. The diversity of the products and what could be built with the technology that was featured is really a new world.”

Liliana Petrova, Customer Experience Director, JetBlue Airways

“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”

David Wilson, Director, Airport Innovation, Seattle-Tacoma International Airport, Port of Seattle

“The thing that’s really cool about this conference is most industry conferences just focus on tomorrow. With this one, people take a step back, are willing to consider new ideas, and think about the next 5, 10, 15 years.”

Jason Chua, Project Executive, A³ by Airbus Group

“I’ve been quite amazed by the quality of people that I was able to meet from the airline and airport communities, and also from the different innovative suppliers that were showcasing their latest innovations. For start-ups it’s a great event.”

François Chopard, CEO and Founder, Starburst Accelerator

“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Director Innovation & Small Business Development, San Diego International Airport

“It is excellent to have the ‘Up in the Air’ stream. The conferences are definitely addressing the right issues. You hear about ideas, visions and aspirations – there is big value to attending FTE Global.”

Dr. Joachim Schneider, Vice President Product Management, Lufthansa

“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, Director – Tools & Technology Global Ops, Strategy, Planning & Design, United Airlines

“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, IT Director, Aéroports de Montréal

“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, Director Capital Facilities Development, Vancouver Airport Authority

“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, Coordinator Digital Marketing & Innovation, SkyTeam

“It has been great attending FTE Global. The conference sessions have really informed our thinking and the Co-creation Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”

Max Coppin, Partner Development Manager, Google

“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“There are very few events where airlines can get together and talk about what they’re doing. Here at FTE Global, we are able to hear in detail the experiences of others.”

Tim Graham, Senior Manager – Integration, Development & Innovation, Virgin Atlantic Airways

Vital Event Information

Future Travel Experience Global 2018 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.

Future Travel Experience Global 2018
- September 2018
Mandalay Bay Resort, Las Vegas, United States

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