LAWA – HOST Airport:
Los Angeles World Airports (LAWA) is the City of Los Angeles department that owns and operates Los Angeles International (LAX) and Van Nuys (VNY) general aviation airports. Both play an integral role in helping to meet the Southern California regional demand for passenger, cargo and general aviation service. Both airports make a distinct contribution to the strength of the system as it provides a high level of safety, security and service for its customers, communities and stakeholders.
As the aviation authority for the nation's second largest city and hub of one of the world's most populous metropolitan areas, Los Angeles World Airports (LAWA) is faced with the challenges of providing an airport system to serve a major portion of the Southern California market. LAWA has met this challenge, and at no cost to taxpayers.
Los Angeles World Airports is a self-supporting department of the City of Los Angeles, governed by a seven-member Board of Airport Commissioners. The Board is comprised of public-spirited business and civic leaders appointed by the Mayor and approved by the City Council.
Policies of the commission are carried out by a staff of nearly 3,500 administrative, technical, and law-enforcement employees, who operate and maintain two airports and one aviation-related property in the LAWA system:
- Los Angeles International Airport (LAX)
- Van Nuys Airport (VNY) general aviation
- Palmdale aviation-related property
Airport Dimensions - Platinum Sponsor
Airport Dimensions are the global leaders in airport lounges and traveller experiences.
We continuously seek ways to open new dimensions in customer engagement - using a mix of enriching physical experiences and innovative digital services. From comfortable lounges to restful sleep pods, and convenient food ordering to contactless collection of duty free, we help improve the traveller experience while critically helping airports maximize non-aeronautical revenue opportunities, retain airlines, and become more competitive.
Already market leaders in the United States and United Kingdom, our global network is expanding rapidly. Our locations are at the world’s leading airports across the United States, South America, Middle East, and the United Kingdom, where our Club Aspire lounge at Heathrow was most recently recognized in the World Travel Awards as World’s Leading Airport Lounge.
Using the latest technologies, we have invested in driving revenue growth for airports and increasing traveller satisfaction with the launch of our first digital service Connecta – a one-stop e-commerce and passenger loyalty platform. Most recently launching Connecta In-Lounge for guests to order their in-lounge favourites from the comfort of their seat. This not only boosts guest satisfaction, but also drives new revenue opportunities for the airport.
Publicis Sapient - Platinum Sponsor
Publicis Sapient is the digital business transformation hub of Publicis Groupe.
We partner to help established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. As digital pioneers with 20,000 people and 53 offices around the globe, our experience spanning technology, data sciences, consulting and customer obsession – combined with our culture of curiosity and relentlessness – enables us to accelerate our clients’ businesses through designing the products and services their customers truly value.
In Travel & Hospitality, Publicis Sapient enables client's to seize the space by unlocking new paths to growth - from Marriott's new Home & Villas offering to end to end digital transformation at Heathrow. To learn more, visit Hospitality & Travel Consulting | Publicis Sapient
SAIC - Platinum Sponsor
Join SAIC at FTE Global (Future Travel Experience) to witness the driving force behind our nation's technology transformation. As a premier Fortune 500® technology integrator, we are committed to revolutionizing the future of travel experiences.
SAIC is a proven, world-class systems integrator delivering best-in-class technology and services, to the Department of Homeland Security. Our teams design and develop cutting-edge technology to address the government’s current and emerging challenges, helping fulfill our customers' missions.
At FTE Global, discover how SAIC's speed-to-mission focus ensures superior customer experiences and enhanced citizen services. Our efforts align closely with our customer's goals of securing critical infrastructure, bolstering responses to domestic terrorism, and revitalizing research and development.
Experience our robust portfolio across the defense, space, civilian, and intelligence markets, offering secure high-end solutions in engineering, digital technology, artificial intelligence, and mission solutions.
Don't miss the chance to see how SAIC is shaping the future of technology. For more information, visit our website at www.saic.com. Together, let's explore the possibilities of tomorrow's travel experiences.
Synect Media - Platinum Sponsor
Synect is a full-service agency transforming airport communication. We help airports, airlines, and government agencies upgrade from legacy digital signage to powerful enterprise-level visual communication ecosystems. Our products engage passengers, enhance operations, and automate processes from curbside to gates and back.
Synect’s solutions include:
- Common-use digital ticketing backwalls
- Multilingual wayfinding
- Better, faster security checkpoints
- Behavioral science-based strategies
- Crowd control
- Custom programs
As the driving force behind award-winning visual communication programs for airports, airlines, and government agencies, Synect is improving passenger experience and making airports work better for everyone.
Equal parts creative studio and solution provider, Synect has implemented visual communication strategies, systems, and products at Orlando International Airport, Dallas-Fort Worth International Airport, San Francisco International Airport, and elsewhere. Synect has worked with more than 50 domestic and international airline carriers. Other clients include the Transportation Security Administration (TSA), Make-A-Wish®, and more.
Visit our website to learn about our products. Our Passenger360® platform is an award-winning visual communication ecosystem and CMS custom-built for airports. ReadySeeGo® is an award-winning portable, turnkey, plug-and-play digital totem to support wayfinding, enhance security throughput, improve passenger experience, and more.
Discover how Synect is transforming passenger communication at synectmedia.com.
CAVU - Gold Sponsor
Creating better travel experiences
From a pioneering e-commerce platform to enable parking reservations, to award-winning airport lounges with a difference. Find out how we can help you offer better passenger experiences and in the process, drive increased revenue from the airport customer journey. We understand the airport passenger like no other
For airports, for partners, for people.
We are Founded by MAG (Manchester Airports Group) and backed by over 80 years of aviation expertise, we’re striving to revolutionise airport travel, creating value for passengers and the businesses that serve them.
Our unrivalled knowledge of the passenger comes from our origins. Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.
Pre-book, online or in the airport, our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.
Our name is taken from the aviation, meteorology term, ‘Ceiling And Visibility Unlimited’ (CAVU), which designates the perfect flying condition, where the ceiling is more than 10,000ft and the visibility is more than ten miles.
More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.
About TAV Operation Services - Gold Sponsor
TAV Operation Services, a TAV Airports Holding and Group ADP subsidiary, is amongst the leading global airport and travel hospitality service providers. The company operates more than 85 lounges in 19 countries and offers a wide range of premium passenger services; it provides its guests with a unique, seamless, end-to-end customer journey as part of the travel experience and positions itself as a reliable solution provider for partners. TAV Operation Services' portfolio includes premium and ancillary services such as Meet & Greet, Fast Track, Loyalty Platform, and Commercial Area Management. The company has a global brand architecture, including Primeclass, TAV Passport, Tavport, LoungeMe, Airporteasy.com, and HelloSky. The global, diverse operation covers Europe, the Middle East, the Caucasus, Central Asia, Africa, and South and North America in 19 countries.
HRS - Gold Sponsor
HRS is reinventing how businesses and governments work, stay and pay in today’s evolving global marketplace. Our technology brings together hotel procurement, booking, payment and reconciliation data to drive newfound transparency and savings for program management while making everyday business travel better for employees. HRS’ unique platform approach to corporate lodging elevates hotel automation to new heights, while the company’s award-winning Green Stay Initiative technology helps companies achieve their NetZero targets. Find out more about why one-third of the Fortune 500 work with us today at www.hrs.com/enterprise and follow HRS on LinkedIn.
Vital Event Information
Future Travel Experience Global 2023 is a global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to learn, collaborate and be inspired on their next moves to transform their organisations’ passenger experience, business performance & sustainability strategies.
- Future Travel Experience Global 2023
- - September 2023
- Long Beach Convention Center, California, United States