Summary:
- Brisbane Airport deploys Copenhagen Optimization’s Better Forecast and Better Security modules to strengthen security operations through data-driven planning and forecasting.
- The software enables more accurate passenger demand prediction, optimised staff deployment and improved decision-making to support smooth passenger flows and shorter queues.
- The initiative complements Brisbane Airport’s upgraded CT security screening lanes and Future BNE program, aligning operational efficiency with an enhanced passenger experience.
Brisbane Airport is deploying two modules from Copenhagen Optimization’s Better Airport software suite – Better Forecast and Better Security, introducing a data-driven framework to strengthen the airport’s security operations. Together, the modules enable more accurate forecasting, optimised planning, and efficient resource deployment, providing operational teams and stakeholders with a shared, reliable foundation for decision-making.
Increased predictability and operational insight enhance agility, support proactive decision-making, and help ensure smooth passenger flows throughout the terminal.
“Security works best when we can align the number of passengers moving through the terminal with the right number of trained staff on duty,” said Brisbane Airport, Executive General Manager Aviation Ryan Both. “When we get that balance right, we hit the sweet spot where screening is efficient, queues remain low, and the passenger journey feels seamless. Partnering with Copenhagen Optimization gives us the tools to achieve that balance, especially as passenger numbers at Brisbane Airport are forecast to grow from 25 million to 52 million over the next two decades.”
The announcement comes as Brisbane Airport completes a major upgrade of its security screening lanes. As part of a nationwide transition, the airport has introduced CT Standard 3 screening technology allowing travellers to leave laptops and aerosols in their bags. The terminals upgrade is a key element of the airport’s broader Future BNE program, to enhance facilities for the 2030s and beyond.
“Brisbane Airport is taking a bold, future-focused approach to how security operations should run, and we’re incredibly proud that our Better Airport solutions are playing a central role in that transformation,” said Copenhagen Optimization Chief Growth Officer Rasmus Kaster. “This partnership is about enabling the airport to rethink its operational model end-to-end, bringing data, predictability, and agility into a part of the passenger journey that has a significant impact on both passenger experience and operating costs for the airport. By combining Brisbane’s vision with our deep understanding of airport operations, we’re unlocking a new level of efficiency and passenger experience that will set a benchmark for the region. This expansion of our work together reflects a shared commitment to innovation and marks an important step in strengthening our presence in a key growth market.”
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