Lima Airport and SITA introduce fully automated border control in new terminal for enhanced CX


Lima’s Jorge Chávez International Airport has introduced a fully automated immigration system in its new terminal, in partnership with SITA, setting a new benchmark for fast, secure, and seamless border crossings.

Lima’s Jorge Chávez International Airport has introduced a fully automated immigration system in its new terminal, in partnership with SITA (a Corporate Partner of the FTE Digital, Innovation & Startup Hub), for fast, secure, and seamless border crossings.

SITA was selected as the technology provider following an international tender conducted by the International Civil Aviation Organization (ICAO). By combining advanced technology with smarter workflows and conventional immigration control methods, the new solution aims to strengthen border security, improve operational efficiency, and make the passenger experience faster and smoother.

“The implementation of this modern immigration control infrastructure represents a milestone in the digital transformation of the Peruvian State,” said Armando Benjamín García Chunga, National Superintendent of Migrations of Peru. “Thanks to the partnership with SITA, we can now offer travellers a more agile, secure, and efficient experience, in line with the highest international standards. This advancement allows us to optimise biometric passenger identification at the new airport, while reinforcing our commitment to modern immigration management that puts the citizen at the centre and establishes Peru as a regional leader in border innovation.”

The project includes 19 Automated Border Control (ABC) eGates, 21 self-service kiosks, management consoles, a new mobile app for pre-travel declarations, and a comprehensive supervision and monitoring system. The mobile app will allow travellers to complete declarations ahead of time, aiming to reduce airport wait times by up to 50%.

“Across Latin America and beyond, governments are under growing pressure to handle rising passenger numbers while maintaining strong security and delivering a better experience for travellers,” said Pedro Alves, SVP of Borders at SITA. “This is more than a technology upgrade: it’s a complete rethink of how border control can work. By adopting this automation, Peru is setting a powerful example for how innovation can help solve these challenges. We’re committed to supporting countries such as Peru in creating a smarter, more connected, and future-ready border.”

You may also be interested in

12 technology and CX trends that can enhance airline and airport operations in 2025

12 of FTE’s most popular interviews and features from 2025: Agentic AI, robotics, automation, inflight innovation, and much more

Humanising travel in a digital age: How AirAsia MOVE is disrupting the OTA model through emotional connection and personalised journeys

Inside Ethiopian Airlines’ end-to-end CX strategy: designing intuitive, human-centric and consistent customer experiences

Inside Fiji Airways’ end-to-end CX strategy: unique experiences, human connection, and consistency across digital and in-person channels

Changi Airport Group, Philippine Airlines and SITA share strategies to manage growth, elevate CX and build resilience at APEX FTE Asia Expo 2025

ANA, ICN, Korean Air, HND, Cathay, CAG, AirAsia, NRT, Singapore Airlines and AAHK recognised in FTE APAC Pioneer Awards 2025

Tags


Comments

Leave a comment:

Your email address will not be published.