Summary:
- Alaska Airlines and Hawaiian Airlines launch a unified mobile app, streamlining bookings, check-in, and day-of travel updates across both carriers.
- The app preserves airline branding while providing a single platform for journey management, improving performance and usability for legacy users.
- The unified app supports seamless travel across the combined network, enhancing passenger experience and self-service capabilities.
Alaska Airlines – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – and Hawaiian Airlines have launched a single, unified Alaska Hawaiian mobile app. Built to support travel across both airlines, the new app brings everything travellers need into one streamlined experience – from booking and check-in to day-of travel updates – with improved performance and expanded features, particularly for legacy Hawaiian Airlines app users. This app redesign also represents an important step in bringing the two airlines closer together, while preserving their distinct identities and experiences.
The new Alaska Hawaiian app is designed around one goal: making travel easier. Instead of switching between apps or navigating different experiences, travellers will be able to manage their entire journey in one place – whether flying Alaska Airlines, Hawaiian Airlines or connecting across both.
As part of the transition to one mobile platform, the current Alaska Airlines app will update automatically for most travellers, while the legacy Hawaiian Airlines app will remain available through 21 April 2026.
While the platform is unified, the experience is still personal. Travellers can choose between an Alaska Airlines or Hawaiian Airlines-themed experience, aligning the look and feel with the airline they fly most.
“Guests get a single, seamless app experience – while still seeing the airline they know and trust – making it easier to book, manage and travel with confidence,” said Natalie Bowman, Vice President of Digital Experience, Alaska Airlines.
The unified app is a key milestone in Alaska and Hawaiian’s ongoing investments to deliver a seamless experience across their combined global network. Today, travellers benefit from shared lobby spaces, reduced lobby lines with modern bag-tag stations and a comprehensive loyalty programme.
The aim by bringing both airlines into one app and the same passenger service system on 22 April is that travellers will enjoy simplified trip management and self-service features across Alaska and Hawaiian, and consistent performance improvements to technology.
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