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British Airways has completed the final phase of its lounge refresh at London Heathrow Airport’s Terminal 5 B gates, with a range of improvements for customers to experience ahead of their flight.
Star Alliance (a Headline Partner of FTE APEX Asia Expo, 8-9 November 2023, Singapore) has opened its second lounge at Paris CDG in the airport’s T1, “elevating the experience of member airline passengers”.
Airport Dimensions (a Platinum Sponsor of FTE APEX Asia Expo, 8-9 November 2023, Singapore) is working with its joint venture partner Swissport to open two new lounges at London Luton Airport in 2024.
A new United ClubSM has opened at Denver Airport, coinciding with the airline’s nearly $1 billion investment to improve the customer experience in Denver and “match the way travel has evolved in recent years”.
Delta Sky Club is anchoring its newest “one-of-a-kind” lounge at Boston-Logan Airport in the city’s nautical history. The 21,000 sq ft Club seats more than 400 and has a CX focused on “care and hospitality”.
Plaza Premium has partnered with marhaba to open a new lounge at Queen Alia International Airport. The lounge aims to deliver “unparalleled levels of indulgence, alongside world-class services and amenities”.
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Delta Sky Club has opened its second lounge at its New York JFK hub. The Club seats more than 250 guests and includes a covered Sky Deck. It is “packed with special details” and “signature hospitality”.
Emirates has partnered with Extime at Paris CDG Airport to offer premium travellers a new exclusively dedicated lounge space in Terminal 1, while the renovation of Terminal 2 continues until July 2024.
Air France has opened of its refurbished lounge at San Francisco Airport. The lounge has been expanded by 90sqm to 565sqm, with new spaces and more services, and is described as “a real haven of peace”.
Alaska Airlines has reopened its renovated lounge in Concourse D at Seattle-Tacoma International Airport. The renovation is part of a $30 million improvement programme across the airline’s lounge network.
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Air France has opened of its refurbished lounge at San Francisco Airport. The lounge has been expanded by 90sqm to 565sqm, with new spaces and more services, and is described as “a real haven of peace”.
Alaska Airlines has reopened its renovated lounge in Concourse D at Seattle-Tacoma International Airport. The renovation is part of a $30 million improvement programme across the airline’s lounge network.
Qantas has reopened its Hong Kong International Lounge as part of its increased investment in customer experience across the network. The aim is “to ensure customers enjoy a high level of hospitality”.
Boston Logan Airport has welcomed the opening of a new lounge by Airport Dimensions, which has partnered with JPMorgan Chase & Co. on the Chase Sapphire Lounge by The Club, “setting a new trend in airport lounge hospitality”.
Delta Sky Club has opened a new nature-inspired lounge on the upper level of the recently-expanded G Concourse at Minneapolis-Saint Paul International Airport, “delivering a full suite of amenities and signature hospitality”.
Qatar Airways has opened the new Al Mourjan Business Lounge at Hamad Airport. Accessible for passengers travelling in the Premium cabin, the lounge offers a range of facilities to “provide passengers with an immersive experience”.
Airport Dimensions has opened a new airside AMBAAR Club lounge at Porto Alegre International Airport in Brazil as part of its ongoing collaboration with AMBAAR Lounge, providing a “sophisticated and welcoming atmosphere” for travellers.
A new Plaza Premium Lounge has opened at Adelaide Airport as one of the final pieces of the AU$200 million terminal expansion project that has significantly upgraded international arrivals and departures facilities.
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