Singapore Airlines offers enhanced passenger experience on ultra-long-haul flights


Designed with the customers’ wellbeing in mind, sleep strategies and specific cabin lighting settings have been introduced to enhance cabin ambience for rest and relaxation. The aircraft itself is designed with higher ceilings, larger windows and an extra-wide body to help reduce jetlag and ensure that customers feel rested and relaxed upon arrival.

Singapore Airlines (SIA) has launched the world’s longest non-stop commercial flight between Singapore and New York. The flight departed Changi Airport on 11 October 2018 at 23:37 local time and arrived at Newark Liberty International Airport a day later, at 05:29 (US Eastern Time). The flight duration was 17 hours 52 minutes.

Operated by the new Airbus A350-900ULR (Ultra Long Range), the route will initially be served three-times-weekly, departing Singapore on Monday, Thursday and Saturday. Daily operations will commence from 18 October after an additional A350-900ULR aircraft enters service.

Designed with the passengers’ wellbeing in mind, sleep strategies and specific cabin lighting settings have been introduced to enhance cabin ambience for rest and relaxation. The aircraft is designed with higher ceilings, larger windows and an extra-wide body to help reduce jetlag and ensure that customers feel rested and relaxed upon arrival.

Moreover, customers also have greater control over their in-flight entertainment (IFE) experience with myKrisWorld ­– an IFE personalisation offering that provides content recommendations based on customer preferences and viewing history. KrisFlyer members are able to save and resume content, create playlists, and customise their preferences on myKrisWorld for subsequent flights.

In addition, KrisFlyer members will have access to 200 additional hours of in-flight entertainment content. This is on top of the more than 1,000 hours of existing in-flight entertainment.

Customers can also use high-speed in-flight Wi-Fi on Singapore Airlines’ new A350-900ULR aircraft. Equipped with Panasonic Avionics’ new satellite modem that operates with its third-generation satellite network, the service is capable of delivering higher-speed internet to customers. Currently available on A350-900ULR aircraft in Singapore Airlines’ fleet, this service will be progressively introduced on other aircraft that are equipped with Panasonic Avionics’ internet and mobile in-flight connectivity.

“Singapore Airlines is proud to introduce the world’s longest commercial flights with the new A350-900ULR and we are even more excited to be providing customers with improved connectivity between Singapore and the United States. This demonstrates our commitment to putting our customers’ needs at the forefront of all that we do,” said Singapore Airlines’ CEO, Goh Choon Phong.

SIA is the world’s first customer for the new A350-900ULR, with seven firm orders with Airbus. The aircraft is configured in a two-class layout, with 67 Business Class seats and 94 Premium Economy Class seats.

The aircraft will also be used for new non-stop flights between Singapore and Los Angeles, which are scheduled to be launched on 2 November 2018, as well as to increase services on the existing Singapore-San Francisco route. By the end of the year, SIA will have 27 non-stop flights per week between Singapore and the United States.

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