A new autonomous convenience store, Travelwell, has opened at Hong Kong International Airport, operated by Lagardère Travel Retail. It enables passengers to experience a real grab-and-go purchase without stopping for checkout.
The store deploys Artificial Intelligence (AI) and computer vision technology, which streamline the shopping process. The intelligent AI system utilises various types of algorithms to track the movement of the products, as well as the gesture of the customers to ensure shoplifting is impossible and purchases are accurate.
Customers enter the store by tapping a credit card on, or inserting it into, the payment terminal. Once they finish shopping, they simply exit the store with the items selected. The credit card will then be charged for the items purchased. Customers may print their receipts at the receipt printers next to the exit gate.
The 88sqm store is designed to be a one-stop convenience store where passengers can find pre-flight necessities and do some last-minute shopping before boarding. A wide range of packaged food, ready-to-eats, beverages, travel essentials, and local souvenirs are on offer.
“We are grateful to have benefitted from the support of the Airport Authority Hong Kong and of business partners to pioneer this technology-led, innovative new store,” said Séverine Lanthier, Asia Chief Operating Officer & Group Chief Strategy and Development Officer, Lagardère Travel Retail. “Our Travelwell store and the beautiful Sky Bridge are a natural fit to each other. I hope the new shopping experience will appeal to travellers and become a memorable part of their journey. This project represents a key milestone in our ambitious roadmap to innovate to elevate the traveller shopping experience.”