American Airlines elevates onboard CX to “deliver a consistent and connected inflight experience”

American Airlines is elevating its onboard CX with offerings designed to deliver “a consistent and connected inflight experience”. This includes new inflight meals, updated connectivity, and new entertainment options.

American Airlines is elevating the summer travel experience with offerings designed to deliver “a consistent and connected inflight experience” for all customers.

“Our customers are the inspiration behind everything we do, and American is committed to consistently deliver a world-class experience for them,” said Kim Cisek, Vice President of Customer Experience, American Airlines. “We know customers want a convenient travel experience throughout their journey on American and to arrive at their destination satisfied and ready to explore — a focus we keep in mind when refreshing and creating new experiences for them to enjoy on the ground and in the skies.”

When customers board an American flight this summer, they can expect to see new offerings, including a selection of new inflight meals and snacks, Wi-Fi connectivity updates for passengers looking to stay connected, and new entertainment options to stream while in flight.

American is connecting customers to high-speed Wi-Fi and delivering innovative, exclusive and diverse content directly to their personal device. Enhancements include complimentary Wi-Fi for T-Mobile customers and faster Wi-Fi speeds thanks to increased bandwidth planned for American’s widebody aircraft.


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