Vietnam Airlines “to deliver premium experience for travellers” with AirFi wireless IFE on Airbus A321s

Vietnam Airlines has signed a two-year deal with AirFi to equip 37 of its Airbus A321s with wireless IFE and enable in-seat ordering for passengers, harmonising the passenger experience across its aircraft.

Vietnam Airlines has signed a two-year deal with AirFi, wherein the airline technology provider will equip 37 of the carrier’s Airbus A321 aircraft with wireless in-flight entertainment (IFE) and enable in-seat ordering for passengers.

The aircraft, which previously had no IFE offering onboard, will each be outfitted with a set of portable AirFi boxes, allowing passengers to stream content directly to their personal electronic devices. An in-seat ordering function enabled by AirFi, which can be used to purchase hot and cold food, beverages, and duty free items, will replace the airline’s existing trolley service. Passengers will also have the option to pay for certain duty free items to be delivered to their homes after their trip.

The rollout has commenced and is scheduled for completion by mid-October when the solution is expected to go live. Once operational, the logistics surrounding the new technology will be managed by Vietnam Airlines at three airport bases: Hanoi (HAN), Saigon (SGN) and Da Nang International (DAD).

“Vietnam Airlines is certified by SkyTrax as a four-star airline, and we continue to push towards five-star status,” said Mr Pham Trung Dung, Deputy Technical Director, Vietnam Airlines. “One of the ways we’re doing so is by introducing new products and services that will surprise and delight our passengers. AirFi’s solution promises to deliver a premium experience for travellers while generating increased revenue for the airline, which made for a compelling business case.”

This move toward streaming IFE with a robust selection of content will harmonise the passenger experience across Vietnam Airlines’ aircraft, as the flag carrier’s international fleet of Airbus A350 and Boeing 787 aircraft, as well as some of its Airbus A321s, are already furnished with embedded IFE systems from Panasonic Avionics Corporation and Thales.

Furthermore, the deal complements Vietnam Airlines’ broader digitalisation strategy, which focuses on three factors: Digital Technology, Digital Data and Digital Culture. In a bid to become Vietnam’s first digital airline by 2025, it recently signed a Memorandum of Understanding with Visa to ensure that passengers benefit from a convenient, secure digital experience throughout their journey.

“We’re immensely proud to have won a contract with the flag carrier in Vietnam, Vietnam Airlines,” said Job Heimerikx, CEO, AirFi. “With the addition of this carrier, AirFi now has a stronger presence in the Asian marketplace than ever before. Our unique business setup gives us strong local relevance in any market so that airlines everywhere can embrace innovative cabin digitalisation and onboard sales solutions.”



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