Heathrow – a Corporate Partner of the FTE Digital, Innovation & Startup Hub and a member of the FTE World Ancillary & Retailing Working Group – has announced that iconic burger brand Five Guys is opening a new restaurant in Terminal 5 later this year.
This new Five Guys restaurant will be the first opening in a UK and European airport, marking a substantial milestone and an exciting new partnership. The 2,500 square feet unit will be situated in a prime location on the upper level of Heathrow T5, and is predicted to serve approximately 90 covers, as well as offering a speedy takeaway option for travellers. The site will also create 80-100 new jobs for the terminal.
The restaurant will feature exclusive elements tailored for Heathrow, including a dedicated Welcome Host to greet passengers and enhance the Five Guys experience. Distinctive design enhancements will include an increased number of ordering kiosks in six different languages and travel friendly elements to better serve the airport environment.
“We’re very excited to welcome Five Guys to Terminal 5 – becoming the first airport in the UK and Europe to host the beloved burger brand,” said Fraser Brown, Retail Director, Heathrow. “This exciting addition reflects our commitment to making every journey better, as we continue to build an extraordinary airport fit for the future. We’re confident this new arrival will be a hit with our passengers.”
This is an exciting opportunity for Five Guys to trade at the most connected airport in the world, with Heathrow expecting record-breaking numbers of passengers to travel through the airport this year. Heathrow will work closely with Five Guys to align on Heathrow’s retail strategy, which is to consider Digital, Experience, Space and Offer (DESO) within the proposition.
“We are thrilled to be opening a brand-new Five Guys at Heathrow Terminal 5 this year,” said John Eckbert, CEO, Five Guys UK. “Having opened over 170 restaurants across the UK since we first launched back in 2013, the brand has established itself as one of the nation’s favourites for premium burgers. Now Five Guys is cementing itself at the UK’s busiest travel hub; we are excited to be providing our delicious menu to travellers as part of their journeys.”
You may also be interested in
12 technology and CX trends that can enhance airline and airport operations in 2025
