Aer Lingus – a member of International Airlines Group (a Corporate Partner of the FTE Digital, Innovation & Startup Hub) – has unveiled a major refresh of its mobile app, as part of an extensive upgrade programme designed to transform the digital travel experience for its customers. The investment is a key milestone in the airline’s broader digital vision to become a leader in customer-centric travel innovation.
The improved Aer Lingus app introduces several new features aimed at delivering a more seamless, intuitive and helpful experience for customers, especially on the day of travel. These enhancements were developed in close collaboration with a dedicated research panel of 1,300 Aer Lingus customers, ensuring that the upgrades reflect genuine passenger needs and preferences.
Key app updates include:
- Live Flight Status via Live Activities, viewable directly on users’ locked screens, keeping passengers informed in real-time.
- Wayfinding Support through Dublin Airport and New York (JFK), providing easy navigation to gates and key amenities.
- A redesigned Home Screen, streamlining navigation for faster access to critical information.
- A completely reimagined My Trips section, now featuring a travel assistant and streamlined access to trip extras, greatly improving the day-of-travel experience.
“Aer Lingus’ app upgrade is much more than just a facelift, it’s a major step forward in delivering a smarter, more personalised travel experience for our customers,” said Susanne Carberry, Chief Customer Officer, Aer Lingus. “From real-time updates to in-airport navigation, we’re committed to improving every touchpoint of our customers’ journey. These improvements reflect our ongoing investment in digital innovation and our belief that technology plays a central role in creating the best possible travel experience.”
This latest app refresh is part of a larger, multi-year digital transformation initiative at Aer Lingus focused on using technology to simplify, support and enhance the end-to-end customer journey.
Hear more from International Airlines Group (IAG) at FTE Global – the “CES of Aviation” taking place in Long Beach, California, on 9 to 11 September 2025. David Breeze, Vice President of Airport Automation, IAG, is participating in a session focused on ‘How do we leverage technology, innovation and new approaches to create Smart Ramp operations around the world and create holistic solutions to cover airline/airport/handler needs?’
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