Delta Air Lines is delivering a seamless travel experience – on the ground and up in the air – through government partnerships and cutting-edge technology. Whether departing, connecting or arriving, customers are already benefiting from a simpler, faster journey.
“No-one better connects the world than Delta, and we want to make your connections – and travel experience as a whole – smoother, smarter and more efficient at every step of the journey,” said Greg Forbes, Managing Director – Airport Experience, Delta Air Lines. “These initiatives rolling out and expanding this summer are big steps towards delivering on that promise.”
Delta and Korean Air customers flying from Incheon (ICN) to Atlanta (ATL) and Delta customers flying from London Heathrow (LHR) to Atlanta (ATL) and onward to connecting Delta flights can now head straight to their connecting gate without reclaiming and rechecking their bags at U.S. customs. Thanks to cutting-edge tech and collaboration with Korean and UK governments and U.S. Customs and Border Protection, customers save up to 25 minutes and enjoy a smoother journey.
In addition to the checked bag benefit, customers connecting in ATL from LHR on select flights can also bypass redundant TSA screenings and proceed to their connecting gate, saving up to 45 minutes, thanks to partnership with TSA and the UK government. This offering will roll out to all LHR to ATL flights in the coming weeks. To qualify, Delta customers must be enrolled in Global Entry or use the Mobile Passport Control app. Since February, all eastbound customers from ATL connecting through LHR have benefitted from this streamlined experience. Delta will expand this innovation to additional international routes in the future, making global travel faster, easier and more seamless than ever.
Customers travelling from ATL, BOS, DTW or SEA can use an expedited ‘App Bag Drop’ experience, which is designed to give back time. Coming to all Delta hubs by the end of the year, this perk streamlines the journey for app users – allowing for shorter lines and more dwell time.
Meanwhile, TSA PreCheck Touchless ID (formerly known to customers as Delta Digital ID) is expanding. This technology uses facial matching to allow eligible SkyMiles Members who opt-in to move through dedicated bag drop and security lines without presenting a traditional photo ID. Touchless ID speeds up bag drop by up to 75%, reducing transactions to just 30 seconds on average. At security, enrolled customers clear checkpoints up to 60% faster than standard TSA PreCheck, with automated ID verification cutting processing times to just 7-10 seconds.
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