How Atrius is building the foundation for the airport of the future: enhancing CX, streamlining operations and boosting revenue

Digital Transformation | FTE Event News | On the Ground | Wayfinding & Passenger Services // Oct 2025

At the recent FTE Global 2025 event, Gold Sponsor and Exhibitor Atrius showcased how its solutions serve as the foundation for the airport-of-the-future ecosystem, helping airports and airlines enhance passenger experience, streamline operations and boost revenue. In this video interview, Sylvie Ladame, Director of Strategic Accounts and Sales, Atrius, discusses the keys to effectively using spatial intelligence to create more personalised and intuitive passenger experiences, what makes Atrius different from other technology providers in the aviation space, and much more.

Showcasing innovation at FTE Global

Atrius’ technology serves as a key building block for the airport-of-the-future ecosystem. “Atrius provides wayfinding solutions for airports, airlines and travel apps,” says Ladame. “Our interactive 3D maps can be integrated into web or mobile platforms to help passengers navigate seamlessly through the airport – from check-in to gate – and easily find any point of interest.”

At FTE Global, Atrius highlighted a number of innovations developed with its customers around the world, from the U.S. to Europe, the Middle East and Asia. “We showcased the artificial intelligence technology we use to enhance our wayfinding solution, as well as augmented reality features and live data integration,” Ladame explains. “This allows airports to offer maps that are not only interactive, but also always up-to-date for passengers.”

By integrating live data such as flight status, security and immigration wait times, parking availability and bus connections, Atrius transforms static airport maps into dynamic, real-time information hubs. “It’s not just a map – it’s live, contextual information that helps passengers make better decisions as they move through the airport,” Ladame shares.

Atrius Wayfinder provides location-aware guidance across multiple channels including mobile apps, web browsers, and interactive kiosks, delivering directions tailored to each passenger’s journey. Passengers can check live flight updates, gate changes, and security wait times while navigating with intuitive 2D, 3D, and Augmented Reality maps. The solution also highlights rich, detailed points of interest and supports features like dining pre-orders, personalised shopping, and targeted offers, helping passengers make the most of their time at the airport while boosting non-aeronautical revenue for airports.

Delivering personalised and scalable solutions

Every airport has unique needs, but Ladame notes that all share a common goal: to make the passenger journey smoother. Atrius tailors its solutions accordingly, working closely with both large and small airports. “We provide maps for major international hubs, but we also innovate with smaller airports,” Ladame explains. “That flexibility allows us to adapt and develop solutions that suit each environment.”

Atrius’ development roadmap is guided by close collaboration with its customers through user groups and feedback sessions. According to Ladame, the company is focusing heavily on user experience (UX/UI) and accessibility – two areas increasingly prioritised by airports and airlines. “Accessibility is one of the main priorities for our customers, and we are investing a lot in that area,” says Ladame. “We evolve with the trends and stay agile to adapt as passenger needs and airport operations change.”

As Atrius looks to 2026 and beyond, the company’s approach remains rooted in listening, agility and innovation. “Our main priority is to stay close to our customers and adapt as their needs evolve,” Ladame shares. “If accessibility is the main focus today, we’re ready to pivot tomorrow if new priorities emerge.”

The Future Trends & Customer Journeys agenda at FTE Global 2025 featured a key session on ‘The secrets to using AI and other new technologies to reimagine end-to-end customer journeys’. Moderated by Kristin Rice, Director of Customer Experience, Cincinnati / Northern Kentucky International Airport, speakers included Drew McMullen, Director of Intelligent Spaces for Airports & Airlines, Atrius; Vanesa Calvo Alonso, Head of Innovation, Aena; Jordie Knoppers, Future Customer Journey Manager, KLM Royal Dutch Airlines; and Alex Yen, Head of Growth, Persona.

Celebrating innovation and collaboration at FTE Global

Reflecting on the company’s participation at FTE Global 2025, Ladame praises the event’s quality, diversity and opportunities for collaboration. “It was a great event – truly global. We met airlines and airports from all over the world, attended excellent conference sessions, and appreciated the chance to host a live demo at our booth. It was very well organised, and we really enjoyed being part of it.”

Ladame adds that events like FTE Global play a vital role in fostering innovation and collaboration across the air transport sector, providing a platform for technology providers and industry leaders to exchange ideas and shape the future of travel.

Atrius’ presence at FTE Global 2025 reinforced its commitment to shaping smarter, more accessible, and data-driven airport environments – where seamless passenger journeys and operational efficiency go hand-in-hand.

Visit the FTE Global 2026 website >> Register your interest in attending FTE Global 2026 – 8-10 September 2026, Dallas, Texas >>