Redefining the end-to-end passenger experience | Independent news and events
The LCC has made hundreds of thousands of dollars in additional revenue since the launch of an initiative to deliver more personalised interactions.
Travellers buying Finnair flights from Skyscanner will be able to complete their purchase, including ancillaries, without leaving the Skyscanner platform.
IdeaWorksCompany has explored how the likes of Ryanair, AirAsia, Delta and United are using mobile apps to enhance ancillary revenues.
Royal Brunei Airlines has teamed up with National Express, Great Western Railway and Heathrow Express to simplify the end-to-end travel experience.
Passengers flying from Brussels South Charleroi Airport can browse more than 5,000 products online and opt to have them delivered to their home.
Seatfrog has announced that it is partnering with Amadeus Next, as they aim to bring the auction bidding service to travellers.
John Hurley, Head of Ryanair Labs, reveals which technologies the LCC is exploring and how it plans to improve the passenger experience and increase revenues.
Premium passengers flying from Heathrow to Beirut, Cairo, Baku, Tel Aviv and Amman can now make use of the complimentary food pre-ordering service.
4-6 September 2019, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
12-13 November 2019, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
03 - 04 June 2020
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
British Airways is trialling the sale of seat upgrades using the New Distribution Capability (NDC) standard via the Skyscanner meta-search engine.
Passengers booking a flight with Aeromexico can pay an extra $15 for the new Concierge Service, which offers bespoke information on the flight, destination, entertainment options and more.
Malaysia Airlines has launched an innovative Facebook platform that allows passengers to book and check-in for their flight via the social media website.
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