REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

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Redefining the end-to-end passenger experience | Independent news and events

Ancillary: Pre-travel

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Fraport and Heinemann launch home delivery for pre-ordered duty free

Travellers flying from Frankfurt Airport can now order duty free items online and have them delivered directly to an address within Germany.

Airport, Pre-travel // Mar 2017

Rising VivaAerobus revenues highlight value of personalised interactions

The LCC has made hundreds of thousands of dollars in additional revenue since the launch of an initiative to deliver more personalised interactions.

Pre-travel // Mar 2017

Finnair’s Skyscanner trial aims to boost online conversion and ancillaries

Travellers buying Finnair flights from Skyscanner will be able to complete their purchase, including ancillaries, without leaving the Skyscanner platform.

Pre-travel // Mar 2017

Report highlights most effective uses of mobile and apps to increase airline ancillary revenues

IdeaWorksCompany has explored how the likes of Ryanair, AirAsia, Delta and United are using mobile apps to enhance ancillary revenues.

Pre-travel // Feb 2017

Royal Brunei partners with ground transport operators to simplify travel experience

Royal Brunei Airlines has teamed up with National Express, Great Western Railway and Heathrow Express to simplify the end-to-end travel experience.

Pre-travel // Feb 2017

CRL passengers urged to ‘buy before you fly’ with new online duty free service

Airport, Pre-travel // Jan 2017

Fraport and Gebr. Heinemann announce new travel retail joint venture

Airport, Pre-travel // Dec 2016

British Airways launches Facebook chatbot with personalised offers and recommendations

Mobile & Wearables, Pre-travel // Nov 2016

AirAsia focuses on digitalisation in effort to boost ancillary revenues

In-flight, Pre-travel // Nov 2016

Airbnb Trips presents airlines with a digital ancillary revenue masterclass

Following the launch of Airbnb Trips, FTE highlights what airlines can learn from the platform to help boost digital ancillary revenues.

Pre-travel // Nov 2016

Seatfrog to bring mobile-based seat upgrade auctions to travellers

Seatfrog has announced that it is partnering with Amadeus Next, as they aim to bring the auction bidding service to travellers.

Pre-travel // Aug 2016

Behind the scenes of Ryanair Labs’ customer experience plans – CRM, wearables, IFEC and ‘real personalisation’

John Hurley, Head of Ryanair Labs, reveals which technologies the LCC is exploring and how it plans to improve the passenger experience and increase revenues.

Pre-travel // Apr 2016

Future Travel Experience Asia EXPO

12-13 November 2019, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

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FUTURE TRAVEL EXPERIENCE EMEA

3 - 4 June 2020

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Future Travel Experience Ancillary

03 - 04 June 2020

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

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Future Travel Experience Global

1-2 September 2020, Las Vegas

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

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BA extends food pre-ordering service to five medium-haul routes

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Ancillary: Pre-travel

Subscribe to our newsletter

Fraport and Heinemann launch home delivery for pre-ordered duty free

Rising VivaAerobus revenues highlight value of personalised interactions

Finnair’s Skyscanner trial aims to boost online conversion and ancillaries

Report highlights most effective uses of mobile and apps to increase airline ancillary revenues

Royal Brunei partners with ground transport operators to simplify travel experience

CRL passengers urged to ‘buy before you fly’ with new online duty free service

Fraport and Gebr. Heinemann announce new travel retail joint venture

British Airways launches Facebook chatbot with personalised offers and recommendations

AirAsia focuses on digitalisation in effort to boost ancillary revenues

Airbnb Trips presents airlines with a digital ancillary revenue masterclass

Seatfrog to bring mobile-based seat upgrade auctions to travellers

Behind the scenes of Ryanair Labs’ customer experience plans – CRM, wearables, IFEC and ‘real personalisation’

Future Travel Experience Asia EXPO

FUTURE TRAVEL EXPERIENCE EMEA

Future Travel Experience Ancillary

Future Travel Experience Global

BA extends food pre-ordering service to five medium-haul routes

BA teams up with Skyscanner to offer NDC-based seat upgrades

Aeromexico launches end-to-end Concierge Service

Malaysia Airlines launches Facebook ticket sales and check-in

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