FTE Baggage Innovation Working Group

BIWG Leadership & Captains

GROUP LEAD

FTE Transformation Leadership

Darin Juby

Head of Transformation

Future Travel Experience

Over the past 34 years, Darin has worked in airport operations, with 8 years as Director of Baggage Services at Greater Toronto Airports Authority (GTAA). Darin succeeded Andrew Price as Head of Baggage Transformation at FTE in June 2022, after working with us as an FTE BIWG Captain since the group's inception. Darin focuses on driving the BIWG forward to deliver on its core missions, while nurturing and expanding our global membership base.

Global Visionaries

Our Captains

Senior industry leaders driving operational excellence, standardization, and technology adoption across global baggage operations.

CAPTAIN

Samuel Ingalls

Principal

Barich, Inc

CAPTAIN

Jason Odey

Director, Baggage & Airside Innovation

Air Canada

CAPTAIN

Kevin Kleist

Head of Emerging Trends

Southwest Airlines

CAPTAIN

Dennis van Kleef

Programme Lead Baggage

Royal Schiphol Group

CAPTAIN

Anja Schuhmacher

Senior Manager Airport Experience & Partnerships

Lufthansa

CAPTAIN

Scott Goodwin, C.M.

FTE BIWG Captain

CAPTAIN

Allen Yuarata

Director - Terminal, Baggage and Groundside Services

Vancouver Airport Authority

Driving Change & Strategic Vision

Our captains set the high-level agenda for the BIWG. Each day, they tackle reducing operating costs, delivering outstanding customer service, and resolving operational challenges, bringing unparalleled global baggage insight. Samuel Ingalls, Principal, Barich, Inc., continues working with the captains to ensure the working group achieves the ambitious goals set out by the FTE Business Model Transformation Think Tank.