FTE Baggage Innovation Working Group


Darin Juby, Head of Baggage Transformation, Future Travel Experience

Over the past 34 years Darin has worked in airport operations, with the last 8 years as Director of Baggage Services at Greater Toronto Airports Authority (GTAA). Darin succeeded Andrew Price as Head of Baggage Transformation at FTE in June 2022, after working with us as an FTE BIWG Captain since the group’s inception. Darin is focusing with us on driving the BIWG forward to deliver on the missions of the BIWG, and to nurture and develop the membership base.

Samuel Ingalls


Barich, Inc.

Jose Salamo

Director Baggage Services,

Greater Toronto Airports Authority

Jason Odey

Director Global Baggage,

Air Canada

Idar Sørgjerd

Manager, Baggage Handling Service, Technical Infrastructure & Innovations,


Kevin Kleist

Senior Emerging Trends Advisor,

Southwest Airlines

Dennis van Kleef

Programme Lead Baggage,

Royal Schiphol Group

Our Captains – Senior figures from Southwest, Avinor, Toronto Pearson, & Air Canada committed to driving change

Our captains set the high-level agenda for the BIWG. Each day, they tackle reducing operating costs, delivering outstanding customer service, and dealing with operational challenges. As a result, they bring an unparalleled insight into baggage operations globally. Samuel Ingalls, Principal, Barich, Inc. , continues his work with the captains to ensure the working group achieves the ambitions set out in the initial FTE Business Model Transformation Think Tank, which was the catalyst for this effort.

Supported by key figures from the FTE Leadership Team:

Daniel Coleman

Founder & CEO,

Future Travel Experience

Corrie Thompson

Commercial Director

Future Travel Experience

Kerry Parks

Key Account Manager,

Future Travel Experience

Marta Dimitrova

Editor & Hub Community Manager,

Future Travel Experience

Ali Loving

Head of Events,

Future Travel Experience

Ryan Ghee

Chief Operating Officer,

Future Travel Experience