REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Changi Airport has unveiled its first sensory-friendly facility, the Calm Room, a purposefully designed space created to support neurodivergent travellers and their caregivers for an inclusive CX.
Dubai Airports has announced the next phase of its accessibility strategy, a renewed 10-year commitment to transform both DXB and DWC into the world’s most accessible and inclusive airports by 2035.
Emirates has unveiled a suite of new services and products to enhance accessibility. The enhanced offerings include a new Accessible & Inclusive Travel Hub, providing a wealth of information for travellers.
Nashville International Airport has launched GoodMaps – an innovative indoor navigation platform, which is designed to enhance accessible, inclusive air travel, especially for individuals who are visually-impaired.
Melbourne Airport will launch a network of mobility hubs across the airport in September to help passengers move around the airport. The Melbourne Airport Assist service will be provided by Travellers Aid.
Perth Airport has opened a sensory room within T1 International to assist neurodivergent travellers. The facility provides a calming environment, featuring reduced noise levels and soft lighting.
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Toronto Pearson is committed to creating an inclusive, accessible travel experience. It has announced a partnership with Aira Tech Corp to pilot the mobile app Aira ASL for passengers who are deaf or hearing impaired.
Aeroporti di Roma is implementing cutting-edge technology from Be My Eyes to further enhance accessibility for blind and low-vision passengers, as it aims to provide an inclusive, seamless customer experience.
Aer Lingus has joined the global Hidden Disabilities Sunflower program as it aims to provide greater assurance to customers with non-visible disabilities during their travels for an inclusive, seamless experience.
East Midlands Airport has partnered with tech company Transreport to launch its passenger assistance technology. The system provides an innovative solution designed to streamline operations at the airport.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
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08 - 10 Sep 2026, Dallas, Texas
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Aer Lingus has joined the global Hidden Disabilities Sunflower program as it aims to provide greater assurance to customers with non-visible disabilities during their travels for an inclusive, seamless experience.
East Midlands Airport has partnered with tech company Transreport to launch its passenger assistance technology. The system provides an innovative solution designed to streamline operations at the airport.
United Airlines is collaborating with the United Spinal Association to further enhance accessibility. Hear more from United Airlines at FTE Global – the “CES of Aviation” – in Los Angeles on 28-30 October.
Shannon Airport has joined the global Hidden Disabilities Sunflower initiative. It is the latest in a series of initiatives to make the travel experience at the airport as seamless and inclusive as possible.
In this article, PIT, United, MIA, Alaska Airlines, FRA, Spirit Airlines and more, preview what you can expect to hear in 5 unmissable conference sessions at FTE Global – the “CES of Aviation” – LA, 28-30 October 2024.
Virgin Atlantic is the first UK airline to offer British Sign Language trained cabin crew to ensure an inclusive travel experience. Hear more from Virgin Atlantic at FTE Global, Los Angeles, 28-30 October 2024.
London Gatwick Airport has partnered with AccessAble to launch a series of free, bespoke Detailed Access Guides, helping passengers navigate more easily, safely and confidently through the airport.
Miami International Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has announced the winners of its second Public Innovation Challenge, which prioritises customer service tech.
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