KLM Royal Dutch Airlines has unveiled a new cabin class offering called Premium Comfort, as well as distinctive service and catering concepts.
Depending on the aircraft type, the capacity of Premium Comfort Class will vary from 21 to 28 seats, which will be wider than standard seats, offering more legroom, a larger screen and a footrest. The seats will also be able to recline further than Economy Class seats.
Boet Kreiken, Executive Vice President of KLM Customer Experience, commented: “We have great expectations for this new Premium Comfort Class, based on extensive market research. The new class will meet the wishes of business passengers as well as leisure travellers, strengthening KLM’s standing as a global network carrier offering an appealing and varied range: World Business Class, Premium Comfort and Economy Class. It also reaffirms our partnership with Delta Air Lines, Air France and Virgin Atlantic on North Atlantic routes, where we can now combine all products on all routes.”
The new seats are designed by Collins Aerospace together with specialists at KLM Customer Experience. Apart from their elegant design and comfort features, the seats are also lighter than previous designs. Similar care was taken in selecting catering materials for Premium Comfort. They are either reusable (special cutlery, bowls and plates made of lightweight polypropylene) and those that are not reusable are made of recycled PEF. All materials were carefully assessed in terms of circularity and weight, without detracting from aesthetic features.
The Premium Comfort Class experience will start at the airport, where passengers will have more flexible baggage arrangements and SkyPriority privileges, including preferential check-in and boarding.
Inflight, KLM is also introducing a distinctive catering concept for the new cabin class. On intercontinental services, one or two hot meals will be served, depending on the duration of the flight. There will always be a choice of meat, fish or vegetarian dishes. After the meal, passengers will be offered coffee, tea, liqueur and ice cream. A variety of snacks and cocktails will also be served between meals, which will be largely selected from those that were previously popular in World Business Class.
The first aircraft equipped with Premium Comfort Class will operate on routes to North America. It is anticipated that passengers will be able to book Premium Comfort to a growing range of destinations from the end of the July 2022.