With global passenger numbers rising and major hubs under pressure to deliver more predictable, efficient, and passenger-centric operations, airports worldwide are stepping up efforts to integrate data and coordinate decisions in real-time. Abu Dhabi Airports is taking a major step in this direction through a new Memorandum of Understanding (MoU) with SITA â a Corporate Partner of the FTE Digital, Innovation & Startup Hub â to explore the co-development of an artificial intelligence (AI)-driven Intelligent Total Airport Management (iTAM) platform that brings real-time data, insights, and operational decisions together across the entire airport ecosystem.
âThis collaboration with SITA advances Abu Dhabiâs vision to be at the forefront of global innovation and digital transformation,â said Andrew Murphy, Chief Information Officer, Abu Dhabi Airports. âBy enabling Zayed International Airport to become one of the worldâs first truly connected digital airports, and by powering this with iTAM at the core, we are creating a unified operational source of truth that accelerates growth and sets a new global benchmark for smart, seamless journeys.â
As airports face tighter operating constraints and growing traveller expectations, Abu Dhabi Airports aims to build a more connected and resilient operating model that is capable of earlier disruption detection, better resource optimisation, and smoother passenger journeys. Under the MoU, both organisations will explore a shared operational data platform that integrates information from airlines, ground handlers, ATC, government agencies, and airport systems. By using advanced analytics, AI, and autonomous workflows, it will help airports anticipate disruptions, optimise resources, and enhance safety, efficiency, and on-time performance. It serves as a scalable foundation for end-to-end AI-driven airport management and continuous improvement.
âAirports today work in an environment that is more complex and more interconnected than ever,â said Selim Bouri, President of MEA, SITA. âEvery operational choice affects airlines, passengers, and partners across the airport. By collaborating with Abu Dhabi Airports, we have an opportunity to co-create a smarter way of working, one that uses data and intelligence to make every decision more predictable and more efficient. This approach supports the smooth journeys passengers expect and gives airport teams better tools to manage disruption before it escalates. Together, we can shape a model that becomes a reference point for airports globally.â
