REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
In part 1 of our comprehensive focus on Generative AI, Aeroporti di Roma, Fraport, SITA and DataArt share how it is poised to revolutionise processes, streamline operations and enhance user experiences.
In part 1 of our focus on personalisation, we explore how 5 airlines â Lufthansa, Delta, Riyadh Air, Cathay and JetBlue â are focusing on taking personalisation to the next level in a way that is intuitive, contextual and seamless.
AirAsia has partnered with disruption management platform Plan3 to provide its passengers with best-in-class service and optionality during unexpected disruptions, elevating the airlineâs ability to respond.
Flair Airlines is partnering with Immfly to implement cutting-edge onboard retail and digital solutions. As part of this, travellers will have the convenience of in-seat ordering from their personal devices.
airBaltic has reported outstanding success with its new mobile app launched as part of the airlineâs commitment to innovation and enhancing CX, with increased bookings and ancillary revenue.
Iberia â a Corporate Partner of the FTE Digital, Innovation & Startup Hub â has launched âHĂĄblalo Iberiaâ, a personalised app designed to improve the travel experience for people with communication difficulties.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asiaâs biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Cathay Pacific and SITA â a Corporate Partner of the FTE Digital, Innovation & Startup Hub â are collaborating to deliver network connectivity across 51 airports, optimising access to Cloud technology.
FTE explores a selection of the top trends and technologies for 2025 and beyond, including robotics and automation, Artificial Intelligence, biometrics and digital identity, immersive technologies, and more.
Marabu Airlines has launched âCloud Shopperâ, an online check-in project developed in collaboration with partners including Ink Innovation (a Corporate Partner of the FTE Digital, Innovation & Startup Hub).
Delta Air Lines passengers will soon experience a new Delta Sync partnership with YouTube. Plus, Deltaâs next-generation, cloud-based IFE will deliver smarter, more personalised digital experiences.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrowâs end-to-end passenger journey across Asia-Pacific
A gathering of air transportâs digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrowâs end-to-end passenger experience
Marabu Airlines has launched âCloud Shopperâ, an online check-in project developed in collaboration with partners including Ink Innovation (a Corporate Partner of the FTE Digital, Innovation & Startup Hub).
Delta Air Lines passengers will soon experience a new Delta Sync partnership with YouTube. Plus, Deltaâs next-generation, cloud-based IFE will deliver smarter, more personalised digital experiences.
Qatar Airways has debuted Sama â its Artificial Intelligence (AI)-powered digital human cabin crew â on social media, as part of its vision to blend human connection with technological innovation.
In this video interview, Soonil Hwang, Deputy Director, Fast Travel Team, IIAC, shares how Incheon has analysed the demands of customers and drawn a âJourney Mapâ to help transform CX, and much more.
In this video interview, Ursula Silling, CEO, Branchspace, shares how the company contributes to the evolving landscape of airline retail, seamless customer and staff experiences, and digital transformation.
Delta has introduced Delta Concierge, an AI-powered digital tool bringing advanced capabilities to its Fly Delta app. Delta Concierge uses Generative AI to create seamless and personalised experiences.
Glasgow Airport has launched a state-of-the-art, AI-powered digital assistant to provide real-time information and enhance navigation throughout the terminal for âsmoother and more personalised journeysâ.
United â a Corporate Partner of the FTE Hub and a Partner of the FTE BIWG â has integrated Appleâs new Share Item Location feature for AirTag into its app, so customers can access their bagâs precise location.
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