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Redefining the end-to-end passenger experience | Independent news and events

Tagged: Terminal Design

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Copenhagen Airport asks travellers to help define the airport of the future

Travellers have been asked to submit their ideas for the airport of the future, with the most popular suggestions to be evaluated by Copenhagen Airport.

Initiatives, Terminal Design, Wayfinding & Passenger Services // Jul 2014

Assessing ACI EUROPE’s new passenger experience guidelines for airports

FTE explores the new passenger-focused guidelines from ACI EUROPE, which provides a practical tool to help airports improve their passenger experience.

Terminal Design, Wayfinding & Passenger Services // Jun 2014

Star Alliance: How common use and collaboration have enabled a unique Heathrow T2 experience

Star Alliance’s Justin Erbacci on how 23 airlines have worked together and overcome challenges to create a seamless passenger experience at Heathrow Terminal 2.

Initiatives, Terminal Design // May 2014

United launches self-tagging and self-boarding at Boston Logan Airport

United Airlines has opened its new concourse at Boston Logan International Airport, which includes self-tagging kiosks, self-boarding gates and a customer service centre.

Initiatives // May 2014

klia2 to open on 2 May; AirAsia to move in with self-service offer on 9 May

The world’s largest dedicated terminal for low-cost carriers, klia2, will open for operations on 2 May, before AirAsia’s self-service offer goes live from 9 May.

Initiatives, Terminal Design // May 2014

United unveils new London Heathrow T2 premium lounges

Lounges & Gates, Terminal Design // Apr 2014

Istanbul New Airport: What can passengers and airlines expect from the world’s biggest airport?

Terminal Design // Apr 2014

Are US airports facing permanent Thanksgiving-style queues?

Terminal Design, Wayfinding & Passenger Services // Nov 2013

How new technology is influencing the design of the future airport

Terminal Design // Oct 2013

Helsinki Airport’s Relaxation Area: making the airport an enjoyable part of the end-to-end journey

Vantaa Innovation Institute outlined to FTE how the new Relaxation Area at Helsinki Airport will help to put a smile on the face of weary travellers.

Lounges & Gates, Terminal Design // Oct 2013

LAX’s new Bradley West Terminal: ‘Something iconic for the city of Los Angeles’

As LAX’s Bradley West Terminal opens, FTE speaks to LAWA’s Dominic Nessi about the inspiration behind the design and what passengers can expect to experience.

Terminal Design // Sep 2013

London Southend named passengers’ favourite UK airport

According to a passenger survey by consumer research company ‘Which?’, London Southend Airport is the best airport in the UK. Find out why here.

Initiatives, Terminal Design // Aug 2013

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Future Travel Experience APEX Asia EXPO

10-11 November 2020, Singapore

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Mandalay Bay Convention Center, Las Vegas

7-9 Dec 2020, Las Vegas

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

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Mandalay Bay Convention Center, Las Vegas

7-9 Dec 2020 2020

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

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9-10 June 2021

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Tired travellers can take time out with new ‘nap centres’ at Dallas/Fort Worth Airport

Scientifically engineered, around the clock sleeping suites have been introduced at Dallas/Fort Worth Airport. The high-tech Minute Suites are part of DFW’s $2.3 billion Terminal Renewal and Improvement Program to redefine the global gateway as the ultimate in first class.

Lounges & Gates, Terminal Design // Jun 2013

Southwest reveals plans for Houston’s terminal of the future

Southwest Airlines has unveiled plans for a new $156 million terminal at Houston Hobby International Airport.

Initiatives, Terminal Design // Jun 2013

ADAC installs sleeping pods to enhance passenger experience

ADAC’s innovative approach to enhancing the travel experience has seen the installation of 10 sleeping pods at Abu Dhabi International Airport.

Terminal Design, Wayfinding & Passenger Services // May 2013

LAX unveils state-of-the-art aircraft boarding gates

Three cutting-edge aircraft boarding gates have been unveiled at LAX, equipped with laser-based docking systems and free WiFi for passengers.

Lounges & Gates, Terminal Design // Mar 2013

The essence of Xi’an embodied in an extraordinary shopping experience

Passengers at Xi’an Xianyang International Airport’s Terminal 3 have a taste of Xi’anese culture before they have even left arrivals. The creation of a ‘sense of place’ is one of a number of innovations to enhance the airport experience for the traveller and increase passenger spend.

Terminal Design // Jan 2013

Helsinki Airport opens interactive Design Gallery

Finavia has opened a new Design Gallery at Helsinki Airport, where passengers can enjoy an interactive exhibition and views of the sunset while they wait for their flight.

Lounges & Gates, Terminal Design // Nov 2012

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Tagged: Terminal Design

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Copenhagen Airport asks travellers to help define the airport of the future

Assessing ACI EUROPE’s new passenger experience guidelines for airports

Star Alliance: How common use and collaboration have enabled a unique Heathrow T2 experience

United launches self-tagging and self-boarding at Boston Logan Airport

klia2 to open on 2 May; AirAsia to move in with self-service offer on 9 May

United unveils new London Heathrow T2 premium lounges

Istanbul New Airport: What can passengers and airlines expect from the world’s biggest airport?

Are US airports facing permanent Thanksgiving-style queues?

How new technology is influencing the design of the future airport

Helsinki Airport’s Relaxation Area: making the airport an enjoyable part of the end-to-end journey

LAX’s new Bradley West Terminal: ‘Something iconic for the city of Los Angeles’

London Southend named passengers’ favourite UK airport

Future Travel Experience APEX Asia EXPO

Future Travel Experience Global

Future Travel Experience Ancillary

FUTURE TRAVEL EXPERIENCE EMEA

Tired travellers can take time out with new ‘nap centres’ at Dallas/Fort Worth Airport

Southwest reveals plans for Houston’s terminal of the future

ADAC installs sleeping pods to enhance passenger experience

LAX unveils state-of-the-art aircraft boarding gates

The essence of Xi’an embodied in an extraordinary shopping experience

Helsinki Airport opens interactive Design Gallery

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