WestJet invests in customer experience through major cabin reconfiguration


WestJet is investing in a consistent onboard customer experience with a new cabin interior and amenities that are designed to create a cohesive look and feel across the airline’s formerly economy-only aircraft.

WestJet is investing in a consistent onboard guest experience with a new cabin interior and amenities to create a cohesive look and feel across the airline’s formerly economy-only aircraft. A full cabin refresh will introduce upgraded Premium seating onto these aircraft and significantly expand the offering of popular Extended Comfort seating options.

The modern cabin experience will offer a bright, airy atmosphere with an upgraded design that features new seats, adjustable headrests and enhanced cushion and back support with a fixed recline design in Economy that helps preserve personal space. The interior will also include in-seat power sources, personal phone/tablet holders and reworked lavatories and galleys.

“The cabin has been thoughtfully designed to offer WestJet’s welcoming service at every budget,” said Samantha Taylor, Executive Vice-President and Chief Experience Officer, WestJet. “It reflects our commitment to elevating every aspect of the travel experience and meeting guest demand for a broader range of product offerings.”

WestJet’s new aircraft interior will feature a refreshed Premium cabin with 12 new seats that are the same model as in its 787-9 Dreamliner fleet: ergonomically contoured seat cushions, reclining seat backs and a large headrest with four-way adjustment capability.

In the economy cabin, the new and larger Extended Comfort section, located directly behind Premium, features 36 seats with extra legroom and will be separated from the Economy cabin by a cabin divider. Exit row seating in the Economy cabin remains an option for travellers who want the most legroom.

The standard seating in the Economy cabin offers choices ranging from less space at the back to more space near the front of the cabin, and upgraded seats featuring seatback contouring to maximise legroom, ergonomically designed, contoured bottom and back cushions.

In line with the airline’s strategy, a variety and segmentation of seating choices are designed to fit every comfort and budget level and create more options for travellers. Ultra slim-line seats allow enough space onboard to add one seating row compared to the airline’s prior standard layout.

“WestJet has always been a pioneer in making air travel available to Canadians, largely through keeping costs low to offer affordable airfares,” said Taylor. “The layout for our refreshed cabin caters to our guests’ diverse preferences. Whether they opt for Premium seating with extra amenities and legroom or for more affordable ticket prices with less space, we’re excited to introduce this range of products for our guests to enjoy.”

Installation of WestJet WiFi presented by TELUS will complement cabin enhancements on WestJet’s aircraft. The high-speed, low-latency internet technology provides the same reliable streaming-level speeds in the air that travellers are used to enjoying on the ground. WestJet WiFi is free for WestJet Rewards members. Installation of WestJet WiFi across the fleet is ongoing and is planned to be completed on all its Boeing 737-800 and MAX-8 aircraft by the end of 2025.

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