REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
King Abdulaziz International Airport (KAIA), Jeddah, has partnered with SSP to introduce a range of food & beverage brands. The carefully selected suite of brands tailors the mix to the KAIA passenger profile.
Vancouver International Airport has unveiled Vancouver Duty Free, a reimagined shopping experience for international travellers, creating a unique sense of place and an enhanced customer experience.
The Port Authority of New York and New Jersey, The New Terminal One, and Unibail-Rodamco-Westfield Airports have selected Duty Free Americas as exclusive duty free operator for JFKâs New Terminal One.
Zurich Airport has selected âthe food collective agâ to operate the new TREATS food hall. The 2,000sqm food hall, opening in autumn 2027, is set to become a new gastronomic highlight at Zurich Airport.
Houstonâs William P. Hobby Airport is moving into the next phase of its F&B transformation, with four new restaurants to open later this year reflecting âa deliberate mix of national reach and Houston flavourâ.
Perth Airport is partnering with international hospitality company Delaware North to develop four first-to-market food & beverage concepts for its International Terminal, as it refreshes the customer offering.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asiaâs biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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In part 2 of our comprehensive focus, daa (operator of Dublin and Cork airports), Lufthansa Group, Heathrow, PLAY Airlines, and Fraport share their insights into the top ancillary & retailing trends in 2025.
Launceston Airportâs Departures Hall is set for a multi-million-dollar transformation, which will see the addition of three new food & beverage venues and the biggest terminal renovation in 20 years.
The Port Authority of New York and New Jersey and JFKIAT â operator of JFK Terminal 4 â have announced a new line-up of food & beverage concessions curated in partnership with HMSHost for an enhanced CX.
Future Travel Experience (FTE) is delighted to announce that Albert Jan Prevoo, Director Aviation Innovation at innovation consultancy nlmtd, is the new Captain of the FTE World Ancillary & Retailing Working Group.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrowâs end-to-end passenger journey across Asia-Pacific
A gathering of air transportâs digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrowâs end-to-end passenger experience
The Port Authority of New York and New Jersey and JFKIAT â operator of JFK Terminal 4 â have announced a new line-up of food & beverage concessions curated in partnership with HMSHost for an enhanced CX.
Future Travel Experience (FTE) is delighted to announce that Albert Jan Prevoo, Director Aviation Innovation at innovation consultancy nlmtd, is the new Captain of the FTE World Ancillary & Retailing Working Group.
Houstonâs William P. Hobby Airport has opened a new restaurant and live music venue as part of a multi-phase concessions improvement project. The aim is to deliver âa dynamic, world-class experienceâ.
Fraport USA has won the bidding to manage the retail concessions at Baltimore/Washington International Airport for 23 years. Plans include further enhancing CX âthrough a variety of innovative conceptsâ.
Flair Airlines is partnering with Immfly to implement cutting-edge onboard retail and digital solutions. As part of this, travellers will have the convenience of in-seat ordering from their personal devices.
All Nippon Airways and Lufthansa Systems are launching a Proof of Concept, evaluating the feasibility of IATA ONE Order-based accounting and settlement for âa modern customer-centric airline retailing approachâ.
Austin-Bergstrom International Airport has announced three new concessions in the Barbara Jordan Terminal, each designed to reflect a âcommitment to delivering a seamless and memorable journeyâ.
Fraport â a Corporate Partner of the FTE Digital, Innovation & Startup Hub â has selected Avolta and Lagardère Travel Retail to operate the F&B outlets in Frankfurt Airportâs new Terminal 3, opening in 2026.
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