REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Melbourne Airport is testing a new hi-tech baggage system supplied by BEUMER Group, which will double the capacity of the existing system and provide real-time tracking of bags when it comes online in March.
Qantas has collaborated with Australian brand July to launch next-gen trackable luggage through Apple’s Find My network or Google’s Find Hub. This is part of the airline’s efforts to enhance the digital travel experience.
JetBlue is boosting the baggage experience with a new app offering real-time status updates, plus the option to securely share Apple AirTag or Find My accessory locations placed inside checked luggage.
KLM has integrated the Apple AirTag location feature to digitally support baggage tracking. Customers can securely share the location of their AirTag or Find My network accessory for an enhanced CX.
Member airlines of Lufthansa Group – including Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Eurowings – are integrating the Apple AirTag location feature to digitally support baggage tracking.
Air Canada, Avinor, Lufthansa, LAS, Southwest, KEF, United, DOH and more share their insights into the top baggage trends to watch in 2025: robotics, autonomous vehicles, bag tagging, tracking and more.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Exploring new trends & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Tour on 11th hosted by GOAA; Networking Day on February 12th
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing, and the brand-new FTE Smart Ramp & Baggage Innovation Summit – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
In this video interview, Darin Juby, Head of Transformation, Future Travel Experience, and Richard Camman, CEO, BagsID, share an update on the biggest FTE BIWG Proof of Concept to date, taking place in Canada.
FTE’s Head of Baggage Transformation Darin Juby identifies the key trends that will help transform the baggage experience in 2023 and beyond.
The feature allows Malaysia Airlines passengers to easily make a report, track and monitor the recovery process of their lost luggage via their personal devices.
Read some of the key recommendations from the recent Jump Seat Debate on sustainable baggage handling, which took place during FTE Global 2021.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
The feature allows Malaysia Airlines passengers to easily make a report, track and monitor the recovery process of their lost luggage via their personal devices.
Read some of the key recommendations from the recent Jump Seat Debate on sustainable baggage handling, which took place during FTE Global 2021.
British Airways is improving its traveller experience with further investment in technology, including in a new bag tracing system, and commitment to sustainability.
The new partnership will enable passengers travelling in all classes to pre-book an at-home baggage collection slot for departing flights.
Last week FTE hosted the first FTE Baggage Innovation Working Groups, delivered with the support of our Strategic Partners Airportr and BagsID Network.
Play your part in transforming the baggage experience and build upon ideas forged by senior executives at PIT, Wizz Air, BIAL, AirAsia, Virgin Atlantic and more.
Lufthansa Group has launched a new contactless system for passengers to report delayed baggage, avoiding long queues at busy baggage service counters.
Korean Air has launched a new service on its app which sends out push notifications to inform passengers when their baggage is safely loaded.
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