REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Air India has unveiled the custom-styled cabin interiors of its first line-fit 787-9 – a milestone in its Vihaan.AI transformation, with brand-led design, next-generation IFE and lighting redefining the long-haul experience.
Discover Airlines has unveiled a next-generation long-haul cabin concept. The new ‘Ocean Blue’ cabin delivers a holistic CX upgrade, combining human-centric lighting, modern design, and enhanced privacy and comfort.
LOT Polish Airlines has launched the second edition of its ‘Michelin-Starred Flavours in LOT Business Class’ programme. The menu has been developed by Artur Skotarczyk, Head Chef at the Michelin-starred Muga restaurant.
Edelweiss – a member of Lufthansa Group – is presenting a modern new cabin design with the introduction of the Airbus A350 to its fleet. The aim is to create a space that exudes tranquillity combined with state-of-the-art technology.
WestJet is updating its cabin reconfiguration strategy, accelerating a review of onboard product changes and demonstrating a responsive, customer-centric approach to cabin configuration and experience design.
Qantas is elevating the Business Class passenger experience through a strategic partnership with R.M. Williams, launching premium amenity kits that blend Australian heritage, design and functionality.
Emirates is developing new farm-to-fork plant-based onboard dining concepts, focusing on minimally processed, whole foods to meet growing passenger demand for health-conscious and sustainable travel.
In this video interview at APEX FTE Asia Expo 2025, Samson Arega Bekele, Group Vice President Customer Experience, shares how Ethiopian Airlines is innovating to enhance end-to-end CX, and much more.
Emirates’ retrofit programme has entered its next phase. Starting from August 2026, the airline will introduce a host of new onboard products, alongside a next-generation, fully immersive inflight entertainment system.
In this video interview, following his participation at the recent APEX FTE Asia Expo, Akuila Batiweti, Chief Customer Officer, shares how Fiji Airways is innovating to enhance end-to-end customer experience, and much more.
Emirates’ retrofit programme has entered its next phase. Starting from August 2026, the airline will introduce a host of new onboard products, alongside a next-generation, fully immersive inflight entertainment system.
In this video interview, following his participation at the recent APEX FTE Asia Expo, Akuila Batiweti, Chief Customer Officer, shares how Fiji Airways is innovating to enhance end-to-end customer experience, and much more.
Air Canada has announced its most comprehensive cabin renewal program yet, designed to make every flight across North America more comfortable, more connected, and more consistent for customers.
LATAM Airlines has reimagined the onboard offering in its Premium Business cabin, with service elements that reflect a refreshed vision centred on design, hospitality, and a genuine connection to the region.
Southwest Airlines has debuted a new cabin design with RECARO seats, in-seat power, and extra legroom options, marking a major step in its onboard experience upgrades and premium offering rollout.
WestJet is investing in a consistent onboard customer experience with a new cabin interior and amenities that are designed to create a cohesive look and feel across the airline’s formerly economy-only aircraft.
SAS has reintroduced European Business Class, offering enhanced comfort, service, and lounge access as part of a wider premium push across its network. The aim is to deliver a seamless premium journey.
Lufthansa is marking its 100th anniversary with a bold investment in FOX – Future Onboard Experience – launching in spring 2026 to deliver more comfort, flexibility, and premium service in every class.
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