REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Brussels Airlines is upgrading its inflight passenger experience across cabins, with major enhancements to Premium Economy on long-haul flights and new culinary concepts designed to deliver a boutique-hotel-style journey.
Lufthansa is modernising 38 A320 aircraft with new seats, larger overhead bins and in-seat USB power, aligning its short- and medium-haul cabins with long-haul standards while improving comfort and boarding efficiency.
Delta’s newest A321neos will feature an expanded Delta First cabin with 44 seats. This unique, limited-time configuration aims to offer passengers increased premium seating and a refreshed onboard experience.
Qantas has launched Economy Plus onboard its 737, A321XLR, and A220 aircraft. From mid-2026, this will expand to the airline’s A330 fleet, combining extra legroom with priority boarding and overhead baggage space.
Lufthansa is investing in its largest fleet renewal, modernising cabins across its Boeing 747-8, Airbus A350, and A380 aircraft. Starting in 2026, the A380 will feature new Business Class seats offering enhanced comfort.
Air India has unveiled the custom-styled cabin interiors of its first line-fit 787-9 – a milestone in its Vihaan.AI transformation, with brand-led design, next-generation IFE and lighting redefining the long-haul experience.
Discover Airlines has unveiled a next-generation long-haul cabin concept. The new ‘Ocean Blue’ cabin delivers a holistic CX upgrade, combining human-centric lighting, modern design, and enhanced privacy and comfort.
Emirates is developing new farm-to-fork plant-based onboard dining concepts, focusing on minimally processed, whole foods to meet growing passenger demand for health-conscious and sustainable travel.
Emirates has launched new complimentary amenity kits for Premium Economy and Economy Class on long-haul flights, enhancing the onboard experience with upgraded comfort and wellness products.
LOT Polish Airlines has unveiled a new Boeing 737 MAX 8 cabin interior inspired by Poland’s natural landscapes. The new interior design forms part of a cohesive strategy to deliver “an exceptional passenger experience”.
Emirates has launched new complimentary amenity kits for Premium Economy and Economy Class on long-haul flights, enhancing the onboard experience with upgraded comfort and wellness products.
LOT Polish Airlines has unveiled a new Boeing 737 MAX 8 cabin interior inspired by Poland’s natural landscapes. The new interior design forms part of a cohesive strategy to deliver “an exceptional passenger experience”.
Emirates is aiming to redefine First Class sleep, blending hotel-style turndown rituals, sustainable luxury loungewear and premium onboard wellness to create a restorative, end-to-end experience in the sky for travellers.
Riyadh Air has partnered with deSter to launch a signature tableware collection, which aims to combine elegant design, multifunctionality and sustainability, delivering a seamless experience across all cabins.
In this video interview at APEX FTE Asia Expo 2025, Samson Arega Bekele, Group Vice President Customer Experience, shares how Ethiopian Airlines is innovating to enhance end-to-end CX, and much more.
Emirates’ retrofit programme has entered its next phase. Starting from August 2026, the airline will introduce a host of new onboard products, alongside a next-generation, fully immersive inflight entertainment system.
In this video interview, following his participation at the recent APEX FTE Asia Expo, Akuila Batiweti, Chief Customer Officer, shares how Fiji Airways is innovating to enhance end-to-end customer experience, and much more.
Air Canada has announced its most comprehensive cabin renewal program yet, designed to make every flight across North America more comfortable, more connected, and more consistent for customers.
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