Air Canada unveils next-generation Glowing Hearted cabins for a redefined customer experience


Air Canada has unveiled its most significant cabin investment, introducing new long-haul interiors under its Glowing Hearted design standard on A321XLR and 787-10 aircraft to enhance comfort and a distinctly Canadian experience.

Summary:

  • Air Canada unveils new long-haul cabin interiors under its Glowing Hearted design standard, focused on comfort and Canadian identity.
  • Introduction of A321XLR and Boeing 787-10 enables expanded premium offerings, including lie-flat seats on single-aisle aircraft.
  • Enhanced passenger experience includes 4K OLED screens, Bluetooth audio, larger bins, and upgraded seating across all cabins.

Air Canada has detailed its most significant cabin investment, unveiling new long-haul cabin designs. The first major expression of its new Glowing Hearted standard, the design delivers a distinctly Canadian experience, emphasising comfort, care, and connection for all customers on every flight, while signalling the airline’s bold growth ambitions.

“This investment is about fundamentally redefining the experience of flying with Air Canada,” said Mark Nasr, Executive Vice President & Chief Operations Officer, Air Canada. “From the moment of stepping onboard, we’re setting a new standard for how Canadians and the world connect with our brand. Details matter: we listened closely to feedback and challenged ourselves to create an experience defined by a strong Canadian sense of place, alongside a commitment to craftsmanship, functionality, and long-term durability. This investment in the care and comfort of our customers is a key element of our New Frontiers growth strategy to become one of the world’s leading airlines.”

The completely reimagined cabins will appear first this summer on the A321XLR, which offers a true lie-flat Air Canada Signature Class experience for the first time on a single-aisle aircraft. The introduction of the new Airbus A321XLR will be a game-changer, unlocking new transatlantic routes and allowing Air Canada to offer an upgraded, premium journey across more of its North America transcontinental network. The new cabin design featuring the exclusive Air Canada Signature Plus Suite will launch when the Boeing 787-10 enters service.

Air Canada’s new Glowing Hearted design standard will deliver a range of thoughtful upgrades for every customer, including:

  • All-new ergonomic seats designed to maximise personal space with built-in tablet holders, and larger overhead bins.
  • Significantly larger 4K OLED screens and Bluetooth audio available for all customers.
  • Access to high-powered USB-C and AC power outlets at every seat, ensuring laptops and all personal devices stay fully charged.
  • Air Canada Premium Economy cabins will also feature new extended privacy wings for added comfort.

The cabin updates are headlined by distinct premium products that will be available on the airline’s newest aircraft. Air Canada will introduce 14 lie-flat Air Canada Signature Class seats on the Airbus A321XLR, plus a 4K OLED IFE screen (13-inch in Economy, 19-inch Premium Cabins) with Bluetooth audio. Meanwhile, on the Boeing 787-10, Air Canada Signature Plus is a new and exclusive suite at the front of the aircraft, designed for customers seeking an elevated experience with extra space. The suites in the centre of the aircraft also offer companion seats for use while in cruise. All four suites include a larger bed, quartzite-topped table and a dedicated guest seat, with more space for personal items and a higher wall for additional privacy. The two centre suites feature a fully retractable sliding privacy panel, maximising sociability for up to four customers travelling together. Plus, a 4K OLED IFE screen (13-inch in Economy, 16-inch in Premium Economy, and up to 27-inch in premium cabins) with Bluetooth audio.

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