REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FORMIA has unveiled the latest collection of amenity kits for EVA Air’s long-haul Premium Economy passengers in collaboration with Hunter – an iconic British brand – providing an elevated travel experience.
In part 1 of our focus on personalisation, we explore how 5 airlines – Lufthansa, Delta, Riyadh Air, Cathay and JetBlue – are focusing on taking personalisation to the next level in a way that is intuitive, contextual and seamless.
EVA Air has unveiled its fourth-generation Premium Economy Class seats on the Boeing 787-9. The airline aims to offer “a refined and comfortable cabin experience”, strengthening its three-class service.
Turkish Airlines – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has introduced a new Business Class amenity kit collection, known as the ‘UNESCO Türkiye Series’, on select flights.
Air France has introduced new comfort kits onboard its long-haul flights in the La Première, Business, and Premium cabins. The comfort kits are “carefully designed to meet the needs of each passenger”.
British Airways – a member of International Airlines Group (a Corporate Partner of the FTE Digital, Innovation & Startup Hub) – is planning a “British Original Christmas”, including a bespoke seasonal menu.
Turkish Airlines – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has introduced a new amenity kit collection for Business Class travellers, which is designed in collaboration with Lanvin.
Finnair has selected RECARO Aircraft Seating for a cabin retrofit of 12 Embraer E190 aircraft with the RECARO R1 and R2 Economy Class seats as part of efforts to deliver “an outstanding cabin for passengers”.
airBaltic has introduced a new Business Class menu, available throughout the winter season until the end of March 2025, as part of efforts to “continuously enhance customers’ inflight experience”.
Qantas has unveiled new Economy seats with larger entertainment screens to feature across its A330s as part of a major refurbishment programme, as it “completely rethinks the inflight experience”.
airBaltic has introduced a new Business Class menu, available throughout the winter season until the end of March 2025, as part of efforts to “continuously enhance customers’ inflight experience”.
Qantas has unveiled new Economy seats with larger entertainment screens to feature across its A330s as part of a major refurbishment programme, as it “completely rethinks the inflight experience”.
Singapore Airlines – a Headline Partner of FTE APEX Asia Expo, Singapore, 19-20 November 2024 – is investing S$1.1 billion to install its all-new long-haul cabin products across 41 Airbus A350-900s.
Cathay Pacific has unveiled its all-new Business Class Aria Suite as it further enhances CX. Hear more from Cathay at FTE Global (LA, 28-30 October) and FTE APEX Asia Expo (Singapore, 19-20 November).
Delta Air Lines is enhancing the customer experience with a modern new cabin design. The refreshed cabin interior aims to create an atmosphere for travellers that feels “fresh, elevated, and timeless”.
Virgin Atlantic has introduced a brand-new menu across all cabins for an elevated inflight dining experience. Hear more from Virgin Atlantic at FTE Global – the “CES of Aviation” – in LA, 28-30 October 2024.
FORMIA – an exhibitor at FTE APEX Asia Expo, Singapore, 19-20 November 2024 – is collaborating with Japan Airlines and Heralbony for a new collection of First Class kits featuring unique artwork.
Brussels Airlines is to invest more than €100 million in a cabin renewal project to elevate the long-haul inflight experience. The new cabins will be installed in Business Class, Premium Economy and Economy.
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