REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
In this article, Singapore Airlines, TPA, Aena, FRA and Lufthansa share how they are using the power of collaborative innovation to enhance CX, optimise operational efficiency and drive industry transformation.
Saudia has launched its innovative digital platform, the Travel Companion, powered by advanced AI. This is part of a two-year plan to revolutionise the travel industry by embracing digital innovations.
United Airlines is making it easier for passengers to sit in their favourite seat type, even if their preferred seat isn’t available during booking. Travellers can find the new feature in the United mobile app.
The New Terminal One at New York JFK Airport, opening in June 2026, has awarded airside technology contracts to ADB SAFEGATE – an exhibitor at FTE Global, taking place in Los Angeles on 28-30 October 2024.
In this interview, Ahmet Er, Digital Transformation and Channel Management Deputy Manager, and Dilanur Çetinalp, Digital Transformation and Channel Management Supervisor, share iGA Istanbul Airport’s digital mindset.
British Airways – a member of IAG (a Headline Partner of FTE EMEA and FTE Ancillary & Retailing, Dublin, 11-13 June 2024) – is partnering with Amadeus on enhanced retailing capabilities using AI.
eSIM Go – a Gold Sponsor and Exhibitor at the co-located FTE EMEA and FTE Ancillary & Retailing, Dublin, 11-13 June 2024 – is equipping Fraport to offer eSIM data plans to passengers travelling from its 30 airports.
In this interview, Steven Greenway, CEO, flyadeal, shares how the digitally-native low-cost airline is “investing in disruptive technology to make the passenger experience simple, efficient and user-friendly”.
Ljubljana Airport is utilising Artificial Intelligence and computer vision technology to optimise turnaround performance, using “innovation to make operations smoother” and enhance the passenger experience.
United Airlines has launched a digital tool on its app and website, making it easier for customers who use wheelchairs to find flights that can accommodate the dimensions of their personal mobility device.
Ljubljana Airport is utilising Artificial Intelligence and computer vision technology to optimise turnaround performance, using “innovation to make operations smoother” and enhance the passenger experience.
United Airlines has launched a digital tool on its app and website, making it easier for customers who use wheelchairs to find flights that can accommodate the dimensions of their personal mobility device.
Aeroporti di Roma (ADR) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is further enhancing its digitalisation journey with the launch of a new ‘Shop&Fly’ service at Fiumicino Airport.
Malaysia Airlines has unveiled an innovative collaboration with Google, which harnesses cutting-edge digital and AI marketing solutions to enhance commercial operations and prioritise a seamless CX.
SOF Connect, operator of Sofia Airport, has launched a new automated boarding pass checking system in Terminal 2. The smart system includes the latest generation of IATA-compliant e-gates and software.
Gold Coast Airport has unveiled future-focused plans as part of its new master plan, embracing innovation and new technologies that will enhance CX and deliver a fully digital passenger experience.
Ahead of his participation at the co-located FTE EMEA and FTE Ancillary & Retailing events, Adrian Keating, Executive Director Commercial, shares the PLAY vision for optimising and evolving commercial offerings.
The FTE Digital, Innovation & Startup Hub along with the FTE Baggage Innovation Working Group members convened on 28-29 February 2024 at Tampa International Airport for a fantastic collaborative event.
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