Hamburg Airport trialling F&B gate delivery service

Following in the footsteps of the likes of Schiphol and Dubai International, Hamburg Airport is exploring the potential of gate delivery for F&B. 

Hamburg Airport is the latest airport to test a gate delivery service, which allows passengers to order snacks and drinks online to be delivered directly to their departure gate. Hamburg Airport is operating this trial service in cooperation with VAAIR Airport GmbH — the company that already operates Café Scoom and Pier2Bar at the airport. The test phase will initially run until mid-July 2018.

“Gate Delivery is an innovative extension to our digital service offering,” explained Lutz Deubel, Head of Center Management at Hamburg Airport. “The service has many advantages for our passengers, ranging from waiting time at the gate being saved to the reduced distance to be covered in the terminals. The target group for Gate Delivery is diverse, from business travellers without much time to families departing on holiday who would rather spend their time at the gate, enjoying the view over the apron. During the test phase we want to find out how well the service is received by our passengers.”

In just a few steps, passengers can place their orders online at First, they choose the snacks and drinks they want. Then they pay online via Paypal or credit card. The prices are the same as in the VAAIR cafés and bars, with no extra charges for delivery. The Gate Delivery staff, easily recognisable in their red uniforms, bring the order to the departure gate within a specified 10-minute time window. The passenger may choose to receive the delivery immediately or at a predetermined time. 

During the test phase, which runs until July 2018, Gate Delivery is available daily between 5am and 10am.

As FTE has reported, a Deliveroo gate delivery service has been trialled at Dubai International and Amsterdam Airport Schiphol


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