Summary:
- WestJet reverses economy cabin densification on select aircraft, restoring standard seat pitch following analysis of operational data and customer feedback.
- Airline accelerates review of onboard product changes, demonstrating a responsive, customer-centric approach to cabin configuration and experience design.
- Ongoing cabin investment strategy balances affordability, comfort and reliability, with refreshed interiors and modernised amenities still planned across the fleet.
WestJet has announced it will change its cabin configuration approach on the limited portion of its fleet where it densified seating. Following a review of operational data and feedback from customers, the airline will return to its prior standard seat pitch for economy cabins on these recently reconfigured aircraft by removing one row of seats.
âWestJet tried seat pitches that are popular with many airlines around the globe as they serve to provide affordable airfares,â said WestJet Group Chief Executive Officer Alexis von Hoensbroech. âAs an entrepreneurial airline founded on making air travel affordable to Canadians, itâs in our DNA to try new products. At the same time, it is just as important to react quickly if they donât meet the needs of our guests.â
WestJet had paused reconfiguration plans in December and planned to finalise its evaluation of the new interior layout mid-February. The airline has now accelerated the review to address feedback and provide clarity sooner. The move reflects the airlineâs commitment to align product decisions with the needs of the guest, while continuing to invest in reliability, affordability, and a modern onboard experience.
âWestJet was founded as an airline centred on guests,â said von Hoensbroech. âIt is in this spirit that we will take what weâve learned and continue to be cost-disciplined and innovative, while staying true to what our guests and our people expect from us. Itâs also important to recognise our WestJetters who showed up for guests with care and professionalism throughout.â
WestJet is still evaluating other aspects of the new layout, while broader cabin reconfiguration investments, including refreshed interiors, enhanced amenities, and modernised design, will continue as part of its commitment to improving the guest experience.
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