Summary:
- Star Alliance opens ninth Star Connection Centre at Los Angeles International Airport to support seamless multi-airline transfers.
- Proactive monitoring and dedicated agents help passengers with tight connections, improving operational efficiency and reducing missed flights.
- Initiative strengthens LAX as a key global hub, supporting over 350,000 annual connecting passengers across the Alliance network.
Star Alliance has opened a new Star Connection Centre (SCC) at Los Angeles International Airport (LAX) – its ninth centre worldwide – reinforcing its commitment to delivering effortlessly connected multi-airline journeys across its global network.
With more than 350,000 passengers connecting between Star Alliance member airlines at LAX each year, it is one of the Alliance’s most critical global transfer hubs. Designed to support passengers with tight connections between two Star Alliance member airline flights, SCC proactively identifies customers at risk of missing their onward journey due to their delayed incoming flight and expedites them to their next flight.
“Every moment matters when connections are tight, and our goal is to make multi-airline journeys feel seamless,” said Ambar Franco, Vice President – Customer Experience, Star Alliance. “At Star Connection Centres, our member airlines come together as one to ensure that, regardless of which airline passengers are flying with, they are supported from an Alliance perspective. This is what Star Alliance stands for – delivering a smooth experience across our global network. Our latest Star Connection Centre at LAX will benefit our members and customers alike.”
For Star Alliance passengers, the experience is simple: a smooth and seamless connection. Behind the scenes, however, teams across Star Alliance member airlines work together to make that possible. Dedicated agents monitor transfer windows using specialised software and step in to coordinate support – meeting passengers at the arrival gate and guiding them swiftly to their next flight.
Star Alliance has been operating Connection Centres for more than a decade, supporting both passenger and baggage transfers across key hubs worldwide. In addition to Los Angeles, Star Connection Centres are located in Brussels (BRU), Chicago (ORD), Frankfurt (FRA) and Toronto (YYZ), while dedicated baggage-focused SCC operate in Houston (IAH), Newark (EWR), Washington Dulles (IAD) and San Francisco (SFO).
At present, 16 Star Alliance member airlines serve Los Angeles: Air Canada, Air China, Air New Zealand, All Nippon Airways, Asiana Airlines, Austrian, Avianca, Copa Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Singapore Airlines, SWISS, TAP Air Portugal, Turkish Airlines and United. Together, they operate more than 2,000 weekly flights to over 80 destinations across more than 20 countries.
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