REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Plaza Premium Group has opened its newest dining venture – The Summerhouse at KLIA Terminal 1. The Summerhouse aims to offer travellers “a seamless blend of comfort, convenience and culinary excellence”.
Manchester Airport has opened a new bar and brasserie in its Terminal 2 departure lounge, which is described as “fresh and modern, but also relaxed and comfortable”, with a strong focus on regional produce.
In this article, we share key highlights from the recent meeting of the FTE World Airport Retailing Working Group, featuring insights from Vantage Airport Group, LHR, DOH, Avolta, and Kinetic Consultancy.
Schiphol is redeveloping Lounge 2 for passengers mainly flying to destinations outside Europe. The catering and retail area is getting a new layout, with the passenger experience at the heart of the project.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
The Port Authority of New York and New Jersey, The New Terminal One and URW Airports have launched the commercial programme for the $9.5 billion terminal scheduled to open at JFK Airport in 2026.
Port Authority of New York and New Jersey is enhancing the food and dining options at Newark Liberty International Airport’s new Terminal A with the addition of the Guy Fieri’s Flavortown Kitchen + Bar.
Liverpool John Lennon Airport and SSP have announced an extension of their partnership until at least 2036. A £9 million investment will completely transform the food and beverage offer at the airport.
Tampere-Pirkkala Airport has upgraded its food & beverage offer with new cafés and restaurants in the departure hall and gate area after security, as it “systematically develops the customer experience”.
13–15 May 2025, Pittsburgh
A worldwide summit uniting inventive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
09 to 11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Dublin Airport has partnered with iCoupon to enhance the passenger journey through its innovative promotions product. This will foster “unprecedented collaboration between airlines, retailers and airport”.
Perth Airport has opened the Otherside Brew Lounge in Terminal 2, in partnership with Otherside Brewing Co and Delaware North. It aims to offer “a unique pre-flight venue with a dynamic personality”.
Jewel Changi Airport has unveiled a new retail cluster designed as a hub for discovering Singapore brands. Changi Airport Group is a Headline Partner of FTE APEX Asia Expo (Singapore, 19-20 November 2024).
Sydney Airport has opened Australia’s first domestic airport terminal department store concept in T2 and T3, in collaboration with Heinemann, “to create a world-class passenger experience for travellers”.
British Airways Executive Club Members spending in World Duty Free shops at London Heathrow can now collect Avios on their purchases, as part of efforts to “make a difference to customers’ travels”.
Zurich Airport has launched the first phase of its comprehensive e-commerce transformation, known as ZRH Comfort, in collaboration with Omnevo. The aim is to revolutionise CX with cutting-edge technology.
Los Angeles World Airports has partnered with Airport Dimensions, Servy, and Unibail-Rodamco-Westfield to bring a new level personalisation to digital retail and F&B ordering at Los Angeles International Airport.
London Luton Airport has announced a £30 million investment to enhance the passenger experience. This includes a new £8 million flagship restaurant, as well as a £20 million refurbishment of the security hall.
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