REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
United Airlines has launched a digital tool on its app and website, making it easier for customers who use wheelchairs to find flights that can accommodate the dimensions of their personal mobility device.
Furthering Dubai’s commitment to accessible travel, Emirates has achieved Certified Autism Center Designation for all of its Dubai check-in facilities as part of its commitment to seamless CX for everyone.
In this interview, Abhi Chacko, Board Member of Ostrum, shares details about the Uber-style accessibility platform already live at LTN and LGW designed to solve many of the issues experienced by PRMs.
ORD is to receive an additional $40 million in Airport Terminal Program grant funds. The grant will be used to upgrade customer amenities, improve security screening and expand accessibility at Terminal 3.
Air Canada has adopted the Hidden Disabilities Sunflower programme to better serve customers with non-visible disabilities. The airline has also established an advisory group of customers with disabilities.
International Airlines Group (IAG) invited FTE for a briefing on its innovation activities. We learned how IAG will be collaborating with its partners on trials covering robotics & automation, AI & ML, and more.
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Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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Liverpool John Lennon Airport has opened a sensory space in its departure lounge. The aim is to help passengers with sensory or cognitive impairment acclimatise to the airport environment before they travel.
Vienna Airport and Austrian Airlines are implementing measures to make their services more accessible. Travellers who are blind or have low vision can be guided through the airport utilising the Aira App.
Swedavia is introducing solutions to enhance assistance services for passengers with reduced mobility at Stockholm Arlanda and Göteborg Landvetter, with “digitisation and innovation playing an important role”.
Fort McMurray International Airport has enrolled in the Hidden Disabilities Sunflower Program, with the aim of ensuring that “employees and partners can better support passengers in their airport journey”.
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Swedavia is introducing solutions to enhance assistance services for passengers with reduced mobility at Stockholm Arlanda and Göteborg Landvetter, with “digitisation and innovation playing an important role”.
Fort McMurray International Airport has enrolled in the Hidden Disabilities Sunflower Program, with the aim of ensuring that “employees and partners can better support passengers in their airport journey”.
London Luton Airport and easyJet have hosted an accessibility familiarisation day, enabling travellers with both hidden and visual disabilities to experience all aspects of the airport’s end-to-end passenger journey.
Following completion of the DANOVA project, Budapest Airport has become the first in Europe to provide an independent indoor navigation application for blind and visually impaired passengers.
Mineta San José International Airport has trialled autonomous power chairs made by mobility device developer, WHILL, for travellers to arrive at their boarding gate.
Kansas City International Airport’s Justin Meyer shares how the new KCI airport terminal will set new standards for inclusivity and accessibility.
The wheelchairs, trialled by BA customers at JFK Airport, are equipped with anti-collision technology and allow customers to move freely within the airport.
JFKIAT, operator of Terminal 4 at JFK, has introduced sunflower lanyards for customers with hidden disabilities to alert staff of required assistance.
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