REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
In this article, CVG Airport, Air Canada, Avianca, GOL Airlines, and Schiphol Group, share their progressive accessibility strategies and how they are exploring tech-focused and experiential solutions.
Perth Airport is to create a sensory room within the T1 international terminal to assist neurodivergent travellers, as part of its commitment âto fostering an inclusive travel experience for all passengersâ.
Sunshine Coast Airport is collaborating with CĂ©rge, a locally-based company dedicated to removing barriers for individuals with disability during travel. The aim is to foster inclusivity and enhance CX.
British Airways â a member of International Airlines Group (a Headline Partner of FTE EMEA and FTE Ancillary & Retailing, Dublin, 11-13 June 2024) â has launched a new Customer Access Advisory Panel.
AĂ©roports de MontrĂ©al and Air Transat have organised the 10th edition of the âPremium Kidsâ event at YUL for children with autism to familiarise themselves and their families with the airport process.
United Airlines has launched a digital tool on its app and website, making it easier for customers who use wheelchairs to find flights that can accommodate the dimensions of their personal mobility device.
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Furthering Dubaiâs commitment to accessible travel, Emirates has achieved Certified Autism Center Designation for all of its Dubai check-in facilities as part of its commitment to seamless CX for everyone.
Liverpool John Lennon Airport has opened a sensory space in its departure lounge. The aim is to help passengers with sensory or cognitive impairment acclimatise to the airport environment before they travel.
Miami-Dade Innovation Authority has launched an innovation challenge in collaboration with Miami International Airport. They seek proposals from technology companies with creative solutions to improve CX.
PANYNJ has hosted a training weekend at Newark Liberty Airportâs new Terminal A for individuals with intellectual and developmental disabilities to provide a simulation of the air travel experience.
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Miami-Dade Innovation Authority has launched an innovation challenge in collaboration with Miami International Airport. They seek proposals from technology companies with creative solutions to improve CX.
PANYNJ has hosted a training weekend at Newark Liberty Airportâs new Terminal A for individuals with intellectual and developmental disabilities to provide a simulation of the air travel experience.
Seattle-Tacoma Airport (SEA) has announced the launch of SEA Access, the new name for its accessibility programme. This provides accessible facilities, customer service resources, and community engagement.
Sunshine Coast Airport has installed digital accessible wayfinding solution BindiMaps in order to help its passengers seamlessly navigate facilities and become one of Australiaâs most accessible airports.
Vienna Airport and Austrian Airlines are implementing measures to make their services more accessible. Travellers who are blind or have low vision can be guided through the airport utilising the Aira App.
Swedavia is introducing solutions to enhance assistance services for passengers with reduced mobility at Stockholm Arlanda and Göteborg Landvetter, with âdigitisation and innovation playing an important roleâ.
Fort McMurray International Airport has enrolled in the Hidden Disabilities Sunflower Program, with the aim of ensuring that âemployees and partners can better support passengers in their airport journeyâ.
London Luton Airport and easyJet have hosted an accessibility familiarisation day, enabling travellers with both hidden and visual disabilities to experience all aspects of the airportâs end-to-end passenger journey.
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